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We Collect & Analyze Reviews

Emmiol
Experiences & Reviews

Emmiol is an online apparel retailer operating through a direct-to-consumer e-commerce site. The company markets casual and streetwear-style clothing for men and women and provides product, shipping, and return information on its website. Shoppers researching Emmiol should consult the official site for current shipping, returns, and contact details and compare independent reviews for delivery, sizing, and refund experiences.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 24%
Latest Review 22d
Overall Rating
2.0

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report repeated service failures: slow or no response, cancelled orders, and unsatisfactory refund offers; a minority praise helpful staff.

Share of mentions
21%
Weak
๐Ÿ’ฐ

Value for money

Several reviewers say items felt overpriced for the quality received, with partial refunds or credits cited; a few customers felt purchases were reasonable.

Share of mentions
11%
Weak
โšก

User experience

Complaints focus on missing confirmations, promo/checkout anomalies, inactive phone numbers, and long return processes; a small number report smooth tracking.

Share of mentions
7%
Weak
๐Ÿ”ง

Product quality

Frequent reports of wrong, defective, or materially poor items and sizing inconsistencies; some reviewers highlight durable denim and accurate items.

Share of mentions
13%
Weak
๐Ÿ“ž

Communication

Many reviewers describe unresponsive or automated support, repeated email loops, and disconnects; a minority received prompt, helpful replies about tracking.

Share of mentions
22%
Weak
โญ

Overall experience

Overall sentiment in the reviews is negative, driven by delivery delays, returns disputes, and refund problems; occasional positive purchase experiences are reported.

Share of mentions
26%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

J
Jill Settles
trustpilot.com Oct 01, 2025

This company is a complete joke

This company is a complete joke. Ordered two items and it took over 7 weeks to receive the 2nd item which was not what I ordered. I have been back and...

L
Lauren Li
trustpilot.com Oct 01, 2025

Genuinely awful

Genuinely awful. I bought two pairs of jeans and a top, both of the jeans looked VERY different from the photos and the sizing was so off. T...

C
Core
trustpilot.com Oct 01, 2025

Customer service is not good

Iโ€™ve purchased here before and got packages delivered until I bought $95 worth of clothings and then seeing it get c...

E
El Pingu R/T
trustpilot.com Oct 01, 2025

Abysmal return policy

Their return policy is an absolute disaster! Not only can you not return it to them because of the insanely high shipping cost back to China, but they...

S
Sarah
trustpilot.com Oct 01, 2025

SCAMMERS

SCAMMERS sent wrong items and wont allow me to leave review on web site. customer service is appalling...

P
Pamela Tiltins
trustpilot.com Oct 01, 2025

Iโ€™ve just read the reviews I wish Iโ€™dโ€ฆ

Iโ€™ve just read the reviews I wish Iโ€™d read before I spent over $100 for an item I have no confidence Iโ€™ll ever see. I paid 3 weeks ago and havenโ€™t eve...

T
Tilly Forrest
trustpilot.com Oct 01, 2025

Awful

Awful, awful, awful. Do NOT trust this scam of an app/website. I got a few shirts and pants that were over $200 and never received my package. I waite...

I
Ida M
trustpilot.com Oct 01, 2025

Itโ€™s a scam!

This company is such a scam. I ordered a package six months ago. The delivery company supposedly failed to deliver it due to an incorrect address โ€” ev...

R
Rachel Hong
trustpilot.com Oct 01, 2025

Poor quality clothing, bad customer service

The material of these clothes are terrible quality. Likewise their customer service is also terrible quality. My order arrived yesterday in the wrong...

Y
Yas
trustpilot.com Oct 01, 2025

Products came on time, good service

The products came on time, just that the sizing was not as I expected, perhaps it should be indicated that the sizings for different clothings are dif...

L
Liliana Toscano Mouthon
trustpilot.com Oct 01, 2025

Great service

Iโ€™ve always received my packages and the Emmiol support has always helped me, even if last...

E
EM
trustpilot.com Oct 01, 2025

Money

I put in a promo code for money off (only ยฃ2.73) and the delivery charge went from ยฃ4.99 to ยฃ7 something so i was still...

T
TMC
trustpilot.com Oct 01, 2025

BEWARE!!

BEWARE!!! DO NOT BUY from Emmiol!!! The products are poor quality and defective, and the customer service is even worse! I paid $45 for a pair of jean...

P
Peter
trustpilot.com Oct 01, 2025

It is absolute scam and cheat!

It is absolute scam. After failure on time delivery and a number of my push e-mails, I was informed that the item is out of stock. I have refused thei...

K
Kathryn Jordan
trustpilot.com Oct 01, 2025

Don't waste your money

Would have give them zero stars if possible. Avoid this website at all costs. Took my money, received no...

L
Lin
trustpilot.com Oct 01, 2025

DO NOT BUY - SCAM

I ordered from their website two weeks ago and have heard nothing since. Very unprofessional and definitely a scam. Their i...

R
Rhys
trustpilot.com Oct 01, 2025

Scam

None of the products i ordered looked like the photos online, they were cheap and horrible. I emailed emmiol about a refund, they offered me a mere 30...

A
Amelia Mardesich
trustpilot.com Oct 01, 2025

I received the wrong item and wasโ€ฆ

I received the wrong item and was refused a refund. The customer service is a complete waist of time. My emails have...

T
Tara
trustpilot.com Oct 01, 2025

Sweatpants

I love their clothesline so...

S
Sky
trustpilot.com Oct 01, 2025

Worth the hype

The sweater fits and looks how I wanted it to.The material is not cheap and the...

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Conclusion

The collected reviews show a recurring pattern of problems with customer support, returns, and refunds, alongside frequent complaints about shipping delays and wrong or defective items. Several reviewers describe being offered partial credits rather than full refunds and report lengthy email exchanges or automated replies. At the same time, a minority of customers report timely delivery, helpful tracking support, and satisfactory product quality. If you consider buying from Emmiol, check the companyโ€™s published return and shipping policies, keep order and email records, and weigh alternative retailers when buying higherโ€‘priced or gift items.