Reviews Analyzed
21
We Collect & Analyze Reviews
Emmiol
Experiences & Reviews
Emmiol is an online apparel retailer operating through a direct-to-consumer e-commerce site. The company markets casual and streetwear-style clothing for men and women and provides product, shipping, and return information on its website. Shoppers researching Emmiol should consult the official site for current shipping, returns, and contact details and compare independent reviews for delivery, sizing, and refund experiences.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
22d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Most reviewers report repeated service failures: slow or no response, cancelled orders, and unsatisfactory refund offers; a minority praise helpful staff.
Share of mentions
Weak
21%
💰
Value for money
Several reviewers say items felt overpriced for the quality received, with partial refunds or credits cited; a few customers felt purchases were reasonable.
Share of mentions
Weak
11%
⚡
User experience
Complaints focus on missing confirmations, promo/checkout anomalies, inactive phone numbers, and long return processes; a small number report smooth tracking.
Share of mentions
Weak
7%
🔧
Product quality
Frequent reports of wrong, defective, or materially poor items and sizing inconsistencies; some reviewers highlight durable denim and accurate items.
Share of mentions
Weak
13%
📞
Communication
Many reviewers describe unresponsive or automated support, repeated email loops, and disconnects; a minority received prompt, helpful replies about tracking.
Share of mentions
Weak
22%
⭐
Overall experience
Overall sentiment in the reviews is negative, driven by delivery delays, returns disputes, and refund problems; occasional positive purchase experiences are reported.
Share of mentions
Weak
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – October 2025).
Emmiol Clothing Review
"I recently purchased some denim and a crop tee from Emmiol, an online boutique that offers women's and men's clothing with a vintage aesthetic. I was particularly drawn to their selection of baggy jeans, flare jeans, oversize hoodies and grunge-inspired fashion. Firstly, the quality of the product is outstanding. The denim material seems very durable and sturdy enough that it can withstand repeated wearings without tearing or fading easily. I also love how authentic-looking everything they offer is - you really feel as though you've been transported back in time when wearing them! Secondly, I was impressed with their customer service team who were both accommodating and helpful throughout my purchase experience at every turn. They answered all my questions promptly via email about sizing guidelines which put me at ease before making any purchases. Lastly, what stands out to me most about this brand is the wide variety of styles available for different people's preferences in dressing up! From y2k style clothes to grungy chic pieces there really seems like something for everyone here! Overall, if you are looking for unique clothing options that will elevate your wardrobe without breaking the bank then Emmiol should definitely be on your radar!"
Lavonne
Collected.reviews
Mar 29, 2022
Featured for: Positive product and service example
This company is a complete joke
"This company is a complete joke. Ordered two items and it took over 7 weeks to receive the 2nd item which was not what I ordered. I have been back and..."
Jill Settles
Trustpilot
Oct 01, 2025
Featured for: Wrong item, long delay, returns dispute
BEWARE!!
"BEWARE!!! DO NOT BUY from Emmiol!!! The products are poor quality and defective, and the customer service is even worse! I paid $45 for a pair of jean..."
TMC
Trustpilot
Oct 01, 2025
Featured for: Defective product, refund dispute
Products came on time, good service
"The products came on time, just that the sizing was not as I expected, perhaps it should be indicated that the sizings for different clothings are dif..."
Yas
Trustpilot
Oct 01, 2025
Featured for: On-time delivery, sizing and returns
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jill Settles
trustpilot.com
Oct 01, 2025
This company is a complete joke
This company is a complete joke. Ordered two items and it took over 7 weeks to receive the 2nd item which was not what I ordered. I have been back and...
L
Lauren Li
trustpilot.com
Oct 01, 2025
Genuinely awful
Genuinely awful. I bought two pairs of jeans and a top, both of the jeans looked VERY different from the photos and the sizing was so off. T...
C
Core
trustpilot.com
Oct 01, 2025
Customer service is not good
I’ve purchased here before and got packages delivered until I bought $95 worth of clothings and then seeing it get c...
E
El Pingu R/T
trustpilot.com
Oct 01, 2025
Abysmal return policy
Their return policy is an absolute disaster! Not only can you not return it to them because of the insanely high shipping cost back to China, but they...
S
Sarah
trustpilot.com
Oct 01, 2025
SCAMMERS
SCAMMERS sent wrong items and wont allow me to leave review on web site. customer service is appalling...
P
Pamela Tiltins
trustpilot.com
Oct 01, 2025
I’ve just read the reviews I wish I’d…
I’ve just read the reviews I wish I’d read before I spent over $100 for an item I have no confidence I’ll ever see. I paid 3 weeks ago and haven’t eve...
T
Tilly Forrest
trustpilot.com
Oct 01, 2025
Awful
Awful, awful, awful. Do NOT trust this scam of an app/website. I got a few shirts and pants that were over $200 and never received my package. I waite...
I
Ida M
trustpilot.com
Oct 01, 2025
It’s a scam!
This company is such a scam. I ordered a package six months ago. The delivery company supposedly failed to deliver it due to an incorrect address — ev...
R
Rachel Hong
trustpilot.com
Oct 01, 2025
Poor quality clothing, bad customer service
The material of these clothes are terrible quality. Likewise their customer service is also terrible quality. My order arrived yesterday in the wrong...
Y
Yas
trustpilot.com
Oct 01, 2025
Products came on time, good service
The products came on time, just that the sizing was not as I expected, perhaps it should be indicated that the sizings for different clothings are dif...
L
Liliana Toscano Mouthon
trustpilot.com
Oct 01, 2025
Great service
I’ve always received my packages and the Emmiol support has always helped me, even if last...
E
EM
trustpilot.com
Oct 01, 2025
Money
I put in a promo code for money off (only £2.73) and the delivery charge went from £4.99 to £7 something so i was still...
T
TMC
trustpilot.com
Oct 01, 2025
BEWARE!!
BEWARE!!! DO NOT BUY from Emmiol!!! The products are poor quality and defective, and the customer service is even worse! I paid $45 for a pair of jean...
P
Peter
trustpilot.com
Oct 01, 2025
It is absolute scam and cheat!
It is absolute scam. After failure on time delivery and a number of my push e-mails, I was informed that the item is out of stock. I have refused thei...
K
Kathryn Jordan
trustpilot.com
Oct 01, 2025
Don't waste your money
Would have give them zero stars if possible. Avoid this website at all costs. Took my money, received no...
L
Lin
trustpilot.com
Oct 01, 2025
DO NOT BUY - SCAM
I ordered from their website two weeks ago and have heard nothing since. Very unprofessional and definitely a scam. Their i...
R
Rhys
trustpilot.com
Oct 01, 2025
Scam
None of the products i ordered looked like the photos online, they were cheap and horrible. I emailed emmiol about a refund, they offered me a mere 30...
A
Amelia Mardesich
trustpilot.com
Oct 01, 2025
I received the wrong item and was…
I received the wrong item and was refused a refund. The customer service is a complete waist of time. My emails have...
T
Tara
trustpilot.com
Oct 01, 2025
Sweatpants
I love their clothesline so...
S
Sky
trustpilot.com
Oct 01, 2025
Worth the hype
The sweater fits and looks how I wanted it to.The material is not cheap and the...
Conclusion
The collected reviews show a recurring pattern of problems with customer support, returns, and refunds, alongside frequent complaints about shipping delays and wrong or defective items. Several reviewers describe being offered partial credits rather than full refunds and report lengthy email exchanges or automated replies. At the same time, a minority of customers report timely delivery, helpful tracking support, and satisfactory product quality. If you consider buying from Emmiol, check the company’s published return and shipping policies, keep order and email records, and weigh alternative retailers when buying higher‑priced or gift items.