The collected reviews show a recurring pattern of problems with customer support, returns, and refunds, alongside frequent complaints about shipping delays and wrong or defective items. Several reviewers describe being offered partial credits rather than full refunds and report lengthy email exchanges or automated replies. At the same time, a minority of customers report timely delivery, helpful tracking support, and satisfactory product quality. If you consider buying from Emmiol, check the company’s published return and shipping policies, keep order and email records, and weigh alternative retailers when buying higher‑priced or gift items.
Examples from available reviews (Mar 2022 – Feb 2026).
Durable vintage-style clothing with helpful customer service and variety.
“the quality of the product is outstanding.”
Received wrong item after long delay; customer service refused return shipping.
“it took over 7 weeks to receive the 2nd item”
Received defective jeans; customer service refused full refund and offered small credit.
“We received a DEFECTIVE pair of jeans because there was no buttonhole”
Products arrived on time but sizing differed; supportive staff assisted with returns.
“The products came on time, just that the sizing was not as I expected”
Most reviewers report repeated service failures: slow or no response, cancelled orders, and unsatisfactory refund offers; a minority praise helpful staff.
Several reviewers say items felt overpriced for the quality received, with partial refunds or credits cited; a few customers felt purchases were reasonable.
Complaints focus on missing confirmations, promo/checkout anomalies, inactive phone numbers, and long return processes; a small number report smooth tracking.
Frequent reports of wrong, defective, or materially poor items and sizing inconsistencies; some reviewers highlight durable denim and accurate items.
Many reviewers describe unresponsive or automated support, repeated email loops, and disconnects; a minority received prompt, helpful replies about tracking.
Overall sentiment in the reviews is negative, driven by delivery delays, returns disputes, and refund problems; occasional positive purchase experiences are reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Never received package and customer service did not respond to emails.
“I didn’t receive my package at all!!!!”
Jumper arrived full of holes; customer service dismissed complaint and issued small refund.
“it arrived full of holes, literally all over it.”
Reviewer calls company a ripoff and criticizes lack of customer care.
“it's a ripoff and they don’t give a shit about the customer”
Received only part of order and hasn't received refunds for missing items.
“I received half my order and the customer service to get my money refunded was ridiculous.”
Jeans retained a strong odor despite many washes and were unusable.
“The jeans I got smelled so bad and I’ve washed them over ten times!!!!!”
Pants fell apart within months with loose threads and broken zippers.
“zippers blew out within a month leaving my fly open 24/7”
Product quality good, delivery was smooth and responsiveness addressed concerns.
“Good quality product, smooth delivery, and responsive to issues of concern.”
Received wrong product and customer service refuses refund or pay return shipping.
“Sent me the wrong product and refuced to refund it”
Received wrong item after long delay; customer service refused return shipping.
“it took over 7 weeks to receive the 2nd item”
Jeans and top differed from photos and sizing was incorrect.
“both of the jeans looked VERY different from the photos”
Order cancelled without notice and support did not respond.
“support never responded to me.”
Return policy requires costly return to China and denies full refund.
“they also do not give you full credit back!”
Received wrong items and customer service is unhelpful; pursuing bank dispute.
“SCAMMERS sent wrong items and wont allow me to leave review on web site.”
Paid but received no confirmation and support contact is unreachable.
“haven’t even received a confirmation of purchase email”
Never received package and support blamed the customer instead of refunding.
“I waited over two months and when I finally emailed Emmiol support, they never gave me a refund”
Package lost/returned and customer service repeatedly sent incorrect automated pickup messages.
“I’ve been dealing with customer service for half a year now, only to receive the same automated response”
Clothing material was poor and customer service refused full refund.
“The material of these clothes are terrible quality.”
Products arrived on time but sizing differed; supportive staff assisted with returns.
“The products came on time, just that the sizing was not as I expected”
Consistently received packages and helpful Emmiol support for changes.
“Emmiol support has always helped me”
Promo code reduced price slightly but shipping increased, negating savings.
“the delivery charge went from £4.99 to £7 something”
Received defective jeans; customer service refused full refund and offered small credit.
“We received a DEFECTIVE pair of jeans because there was no buttonhole”
Order canceled then shipped without approval; company demands return to China and refuses refund.
“they asked me to cheat on shipping documents and undervalue the item”
Paid but never received parcel and emails went unanswered.
“Took my money, received no parcel”
Ordered but heard nothing; reviewer suspects scam and non-delivery.
“I ordered from their website two weeks ago and have heard nothing since.”
Items differed from photos; company offered partial refunds and pressured to remove reviews.
“None of the products i ordered looked like the photos online”
Received wrong item and customer service refused refund and ignored emails.
“I received the wrong item and was refused a refund.”
Customer expresses strong satisfaction with the clothing line.
“I love their clothesline so awesome.”
Sweater fit well, material felt good, packaging was secure and vendor helpful.
“The sweater fits and looks how I wanted it to.”
Company failed deliveries, demanded returns to China, and used chatbot replies.
“Customer Service is a ChatBot that keep answering the same text”
Defective jeans received and customer service offered only a small refund.
“We received a DEFECTIVE pair of jeans because there was no buttonhole cut and sewn into the jeans.”
Product differed from pictures, return shipping costly, and refund not received.
“the return shipping cost to China is $79.95!”
Partial order received and no refund despite repeated refund requests over months.
“I have emailed AT LEAST 50 TIMES FOR A REFUND”
Order placed months ago not received and company unresponsive.
“I've yet to receive it.”
Only half the order arrived and refund claims were denied after months.
“I ordered 4 items and only received two.”
Items were expensive but looked cheap; customer service ghosted the reviewer.
“je me retrouve avec des vêtements immondes que je ne porterai jamais”
Company demanded extra payment to correct an item and then sent generic replies.
“Absolutely disgusting that the have taken advantage of a 12 year old child.”
Sizes ran small, orders showed out-of-stock, and refunds were not issued.
“Their "larges" are literally small mediums and their mediums are just plain smalls.”
Company took money, didn't deliver items, and was unresponsive.
“They took my money but never delivered the items.”
Didn't receive items and credit card dispute failed; company blamed loss.
“I was scammed, the credit card dispute didn't even go through either.”
Item did not match pictures and sizing was inaccurate for the child.
“Nothing like the picture.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Emmiol is an online apparel retailer operating through a direct-to-consumer e-commerce site. The company markets casual and streetwear-style clothing for men and women and provides product, shipping, and return information on its website. Shoppers researching Emmiol should consult the official site for current shipping, returns, and contact details and compare independent reviews for delivery, sizing, and refund experiences.