Many buyers mention fast shipping, undamaged packaging, and easy assembly. Several reviews highlight sturdy build quality and quick replacement parts sent by support staff. Other reviews describe major quality problems, including collapses and faulty electronics. Multiple customers also say refunds were not returned and support did not respond when parts were missing or damaged.
Examples from available reviews (Jun 2022 – Mar 2026).
Gazebo collapsed despite advertised snow weight limit and company unresponsive.
“The whole thing collapsed even though it had a 2500lb snow weight limit.”
Multiple missing boxes and parts prevented assembly despite insurance delays.
“I received only nine of the 10 boxes.”
Customer service resolved transport damage promptly and professionally.
“the customer service I received was truly excellent.”
Well packaged and engineered; product considered high quality.
“High quality product!”
Service feedback falls into two clear tracks. Many reviews describe no replies, refused returns, and replacement requests that never get resolved. Another set describes fast, professional help and replacement parts sent on time by named staff.
Many reviewers say the quality fit the price and point to fast shipping as a plus. Positive value comments often come with notes about solid materials and good engineering. Fewer reviews question the value, mostly when buyers had to pay return or repair costs for defective items.
Some deliveries arrive quickly and well packed, while others show up in torn boxes or with parts missing. Several buyers mention clear, detailed instructions and build times they could manage. A common pain point is incomplete shipments that stop assembly altogether.
Reviews describe both strong builds and serious breakdowns. Multiple customers praise sturdy, well-engineered items and contents that arrived intact. Others report collapsed structures, heaters that would not work, and products that shorted out or tripped other appliances.
Many reviewers mention poor communication, such as incorrect tracking numbers, calls that go unanswered, and little follow-up. A smaller group reports direct, helpful contact and proactive updates. Missing or late replies often show up in missing-parts cases and refund disputes.
Reviews split between people pleased with quick delivery and durable products and people upset by safety-related failures and service issues that never get resolved. The same product categories draw both high ratings and low-rated failure stories. Some customers get problems fixed, while many complaints remain open.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Curtain tiebacks have unclear hook system needing improvement.
“tiebacks on the curtains have a better hook system”
Supplier refused return label payment and ignored messages about returns.
“Supplier refused to honor their return policy.”
Product met the reviewer's expectations overall.
“Was what was expected of”
Product works as advertised and reviewer loves it.
“Works just as advertised.. love it!!”
Plugging in fireplace tripped other appliances and failed itself.
“it knocked out all my other appliances and also the fireplace itself.”
Gazebo collapsed despite advertised snow weight limit and company unresponsive.
“The whole thing collapsed even though it had a 2500lb snow weight limit.”
Gazebo delivered quickly though some boxes were nicked and unverified.
“Gazebo came quick !”
Fireplace malfunctioned; return cost paid and refund not received.
“it would not light, when it did light it would not stay lit.”
Carport collapsed under light snow despite advertised wind and snow ratings.
“The stupid carport collapsed with under 10 PSFof snowload on it”
Delivered fireplace was broken and insurance process required contacting seller.
“I purchased a black fireplace and was delivered broken.”
New gazebo looks great and is holding up under snow without leaks.
“Our new gazebo looks wonderful”
Company ignores return/exchange requests and product has cheap paint.
“If u want to return or exchange the item they never listen to you”
Delivery service and communication were poor.
“poor delivery service and communication”
Sauna arrived defective; heater not working.
“Sauna came defected. Hester not working”
Seller's chosen shipper left product at warehouse with unknown delivery date.
“My product has been sitting at the shippers warehouse for two days now”
Box was torn apart on delivery and parts were missing.
“they just threw it in the drive way”
Liked the piece but it was damaged upon delivery.
“Damaged delivery”
Found wrong arms; Erommy responded quickly to correct issue.
“they answered very soon and are in the process of correcting the problem”
Couch sections have mismatched back heights causing uneven appearance.
“My couch back height is different on each piece”
Damaged unit was repaired quickly and customer is thrilled after repair.
“The customer service team did a great job”
Shipment arrived quickly undamaged; parents pleased with fireplace gift.
“The shipment arrived very quickly and with no damage.”
Order shipped quickly and items were well packaged.
“Got our order out quickly.”
Order arrived on time with complete intact contents and no damage.
“everything was in the box and nothing was broken”
Manager Jennifer was patient and helpful, creating comfortable salon atmosphere.
“Jennifer is a superior manager”
Carport eyelets tore out and company declined assistance.
“the eyelets tore out.”
Product quality matched price; parts arrived complete despite challenging instructions.
“Quality of the product for the price.”
Product wind-resistance claims were misleading and company refused refund.
“The product was advertised as being able to withstand 60–90 mph winds on Erommy’s website”
Good price and quality; customer service promptly replaced a defective part.
“they sent the part within 2 days”
Many parts were missing or damaged and customer service refused refund.
“we were missing 281 additional parts from the kit.”
First gazebo purchase; reviewer expresses love for it.
“I love it”
Expedited delivery failed and company provided no tracking or response.
“No one answers phone Gave wrong tracking #.”
Good product arrived complete and fast, but had slight shipping dents.
“no missing parts, fast delivery”
Product great overall but anchors insufficient for ground installation.
“the anchors to be used for ground construction are just not long or strong enough to hold this gazebo lean to in the ground”
All parts received; assembly is extensive and time-consuming.
“there are a million pieces to this pergola.”
Delivered quickly; assembly was easy except difficult roof panels.
“Went together pretty easy besides the roof panels.”
Assembly was hard and two cushions were missing, limiting enjoyment.
“I was missing two cushion”
Detailed, long instructions require tools and construction familiarity.
“Instructions were detailed.”
Delivery was timely but most boxes were partially open.
“Most of the boxes were partially open”
Company responded quickly and parts fit perfectly per easy directions.
“Every piece fit perfectly together.”
Customer service resolved transport damage promptly and professionally.
“the customer service I received was truly excellent.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Erommy runs an online store for home and outdoor living products. Each listing includes specifications, materials, and dimensions to help shoppers choose. Customers order online and pick from several shipping and delivery options at checkout. Many products include assembly instructions plus warranty or return policy details. Product and help pages list ways to contact support.