Reviews show that Erommy products are often praised for material quality and engineering, and many customers report quick deliveries. However, recurring issues include missing or damaged small parts, assembly challenges, and mixed after‑sales responses in a minority of cases. Prospective buyers of large kits should verify parts lists on arrival, confirm return and warranty terms, and ask for any engineering documentation (for example, wind‑rating data) before purchase. If professional installation is planned, consider coordinating delivery timing and verifying all cartons before installer arrival.
Examples from available reviews (Jun 2022 – Feb 2026).
Product wind-resistance claims were misleading and company refused refund.
“The product was advertised as being able to withstand 60–90 mph winds on Erommy’s website”
Many parts were missing or damaged and customer service refused refund.
“we were missing 281 additional parts from the kit.”
Customer service resolved transport damage promptly and professionally.
“the customer service I received was truly excellent.”
Fast shipping and good value; boxes arrived in good condition.
“definitely a 5 star on shipping and cost.”
Shipping and service outcomes vary: many buyers report fast delivery and prompt part replacement, while others describe lengthy delays, missing parts and refused refunds.
Several buyers said the products represent good value for the price; however others reported lost value when parts, delivery or warranty expectations were not met.
Assembly is frequently described as long and intricate; some users found instructions helpful, but many report difficult roof panels, anchors or missing small parts.
Most reviewers praise sturdiness, engineering and fit of parts, though a minority report damaged or missing components and specific limitations (anchors, wind claims).
Reports on communication are split: several customers cite quick, helpful responses; others cite unreturned inquiries, wrong tracking numbers or lack of documentation.
Overall impressions lean positive for product quality and delivery speed, but a subset of customers report significant issues around parts, claims and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Curtain tiebacks have unclear hook system needing improvement.
“tiebacks on the curtains have a better hook system”
Supplier refused return label payment and ignored messages about returns.
“Supplier refused to honor their return policy.”
Product met the reviewer's expectations overall.
“Was what was expected of”
Product works as advertised and reviewer loves it.
“Works just as advertised.. love it!!”
Plugging in fireplace tripped other appliances and failed itself.
“it knocked out all my other appliances and also the fireplace itself.”
Gazebo collapsed despite advertised snow weight limit and company unresponsive.
“The whole thing collapsed even though it had a 2500lb snow weight limit.”
Gazebo delivered quickly though some boxes were nicked and unverified.
“Gazebo came quick !”
Fireplace malfunctioned; return cost paid and refund not received.
“it would not light, when it did light it would not stay lit.”
Carport collapsed under light snow despite advertised wind and snow ratings.
“The stupid carport collapsed with under 10 PSFof snowload on it”
Delivered fireplace was broken and insurance process required contacting seller.
“I purchased a black fireplace and was delivered broken.”
New gazebo looks great and is holding up under snow without leaks.
“Our new gazebo looks wonderful”
Company ignores return/exchange requests and product has cheap paint.
“If u want to return or exchange the item they never listen to you”
Delivery service and communication were poor.
“poor delivery service and communication”
Sauna arrived defective; heater not working.
“Sauna came defected. Hester not working”
Seller's chosen shipper left product at warehouse with unknown delivery date.
“My product has been sitting at the shippers warehouse for two days now”
Box was torn apart on delivery and parts were missing.
“they just threw it in the drive way”
Liked the piece but it was damaged upon delivery.
“Damaged delivery”
Found wrong arms; Erommy responded quickly to correct issue.
“they answered very soon and are in the process of correcting the problem”
Couch sections have mismatched back heights causing uneven appearance.
“My couch back height is different on each piece”
Damaged unit was repaired quickly and customer is thrilled after repair.
“The customer service team did a great job”
Shipment arrived quickly undamaged; parents pleased with fireplace gift.
“The shipment arrived very quickly and with no damage.”
Order shipped quickly and items were well packaged.
“Got our order out quickly.”
Order arrived on time with complete intact contents and no damage.
“everything was in the box and nothing was broken”
Manager Jennifer was patient and helpful, creating comfortable salon atmosphere.
“Jennifer is a superior manager”
Carport eyelets tore out and company declined assistance.
“the eyelets tore out.”
Product quality matched price; parts arrived complete despite challenging instructions.
“Quality of the product for the price.”
Product wind-resistance claims were misleading and company refused refund.
“The product was advertised as being able to withstand 60–90 mph winds on Erommy’s website”
Good price and quality; customer service promptly replaced a defective part.
“they sent the part within 2 days”
Many parts were missing or damaged and customer service refused refund.
“we were missing 281 additional parts from the kit.”
First gazebo purchase; reviewer expresses love for it.
“I love it”
Expedited delivery failed and company provided no tracking or response.
“No one answers phone Gave wrong tracking #.”
Good product arrived complete and fast, but had slight shipping dents.
“no missing parts, fast delivery”
Product great overall but anchors insufficient for ground installation.
“the anchors to be used for ground construction are just not long or strong enough to hold this gazebo lean to in the ground”
All parts received; assembly is extensive and time-consuming.
“there are a million pieces to this pergola.”
Delivered quickly; assembly was easy except difficult roof panels.
“Went together pretty easy besides the roof panels.”
Assembly was hard and two cushions were missing, limiting enjoyment.
“I was missing two cushion”
Detailed, long instructions require tools and construction familiarity.
“Instructions were detailed.”
Delivery was timely but most boxes were partially open.
“Most of the boxes were partially open”
Company responded quickly and parts fit perfectly per easy directions.
“Every piece fit perfectly together.”
Customer service resolved transport damage promptly and professionally.
“the customer service I received was truly excellent.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Erommy is an online retailer of home and garden products, including outdoor furniture, gazebos, pergolas and related accessories. The company sells prefabricated kits and larger boxed items that typically require on-site assembly. Consumers searching reviews often compare build quality, delivery performance, parts completeness, and after‑sales support for these types of outdoor structures.