Reviews Analyzed
21
We Collect & Analyze Reviews
Erommy
Experiences & Reviews
Erommy is an online retailer of home and garden products, including outdoor furniture, gazebos, pergolas and related accessories. The company sells prefabricated kits and larger boxed items that typically require on-site assembly. Consumers searching reviews often compare build quality, delivery performance, parts completeness, and after‑sales support for these types of outdoor structures.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
17d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Shipping and service outcomes vary: many buyers report fast delivery and prompt part replacement, while others describe lengthy delays, missing parts and refused refunds.
Share of mentions
Mixed
18%
💰
Value for money
Several buyers said the products represent good value for the price; however others reported lost value when parts, delivery or warranty expectations were not met.
Share of mentions
Mixed
8%
⚡
User experience
Assembly is frequently described as long and intricate; some users found instructions helpful, but many report difficult roof panels, anchors or missing small parts.
Share of mentions
Weak
13%
🔧
Product quality
Most reviewers praise sturdiness, engineering and fit of parts, though a minority report damaged or missing components and specific limitations (anchors, wind claims).
Share of mentions
Strong
26%
📞
Communication
Reports on communication are split: several customers cite quick, helpful responses; others cite unreturned inquiries, wrong tracking numbers or lack of documentation.
Share of mentions
Mixed
8%
⭐
Overall experience
Overall impressions lean positive for product quality and delivery speed, but a subset of customers report significant issues around parts, claims and refunds.
Share of mentions
Strong
27%
Our Independent Methodology
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – October 2025).
MISREPRESENTED PRODUCT
"I want to share my experience with this pergola to help potential buyers make an informed decision. The product was advertised as being able to withst..."
Sarah
Trustpilot
Oct 01, 2025
Featured for: Alleges misrepresentation; service refused
Ordered gazebo
"Ordered gazebo, and it arrived. Hired assemblers to come and build it, they began the process but were stopped prematurely due to storms, they had not..."
Unhappy Customer
Trustpilot
Oct 01, 2025
Featured for: Extensive missing parts; slow replacements
To the Erommy Customer Service Team,
"To the Erommy Customer Service Team, I am writing to express my strong recommendation for the Erommy 14X22 Hardtop Privacy Gazebo with Insect Screen...."
Chris
Trustpilot
Oct 01, 2025
Featured for: Customer service resolved shipment damage
Great value
"I ordered the 12x16 gazebo on Thursday and it was delivered on Tuesday of the following week. I was really surprised at the speed of shipping with tha..."
Robert
Trustpilot
Oct 01, 2025
Featured for: Fast shipping; good price
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Khristopher
trustpilot.com
Oct 01, 2025
Quality of the product for the price
Quality of the product for the price. The build directions where a bit challenging but the gaze...
S
Sarah
trustpilot.com
Oct 01, 2025
MISREPRESENTED PRODUCT
I want to share my experience with this pergola to help potential buyers make an informed decision. The product was advertised as being able to withst...
T
Terri Moschette
trustpilot.com
Oct 01, 2025
Good price
Good price, good quality and the service was excellent, 1 part was defected talked to customer service...
U
Unhappy Customer
trustpilot.com
Oct 01, 2025
Ordered gazebo
Ordered gazebo, and it arrived. Hired assemblers to come and build it, they began the process but were stopped prematurely due to storms, they had not...
B
BENSON
trustpilot.com
Oct 01, 2025
This is my very first Gazebo which I…
This is my very first Gazebo which I long for...
R
Rafael
trustpilot.com
Oct 01, 2025
Ive paid for a product and paid for…
Ive paid for a product and paid for extra protection on 8/25/25 delivery for 2-7 days. presently 9/19/25 over 25 days and no response on tracking. No...
a
andrew markowicz
trustpilot.com
Oct 01, 2025
12 x 12 white pergola
Good product, no missing parts, fast delivery....some slight dent...
D
DAVID
trustpilot.com
Oct 01, 2025
the product is great
the product is great, took sometime to put together, I had to add about a 7 inch concrete riser to allow for the rear of the lean-to, to reach the bas...
C
Casey Brown
trustpilot.com
Oct 01, 2025
Product is good, service is good, lots of work!
I'm giving 5 stars because from order to shipping and the received product was good. Once I received all 6 boxes, we were ready to roll on it and no p...
D
Dustin
trustpilot.com
Oct 01, 2025
Came quicker than expected
Came quicker than expected! Went together pretty easy besides the roof panels. Should come up with a better assembly process as it was a paint...
c
charles
trustpilot.com
Oct 01, 2025
It wasn’t easy to put together
It wasn’t easy to put together , and I was missing two cushion so w...
K
Kelly
trustpilot.com
Oct 01, 2025
Instructions were detailed
Instructions were detailed. Very long, very intricate but pretty much on spot. Requires the ability to work with...
j
james
trustpilot.com
Oct 01, 2025
Delivery was timely.Most of the boxes…
Delivery was timely.Most of the boxes were partially open, which was not the f...
J
Joe
trustpilot.com
Oct 01, 2025
Responded quickly to my questions and…
Responded quickly to my questions and the directions w...
C
Chris
trustpilot.com
Oct 01, 2025
To the Erommy Customer Service Team,
To the Erommy Customer Service Team, I am writing to express my strong recommendation for the Erommy 14X22 Hardtop Privacy Gazebo with Insect Screen....
M
Mani Ghalambor
trustpilot.com
Oct 01, 2025
Great product
Great product Pergola with motorized sc...
M
Mike
trustpilot.com
Oct 01, 2025
Product was easy to put together and of…
Product was easy to put to...
J
Jacqueline
trustpilot.com
Oct 01, 2025
the merchandise is of great quality
the merchandise i...
M
Michael
trustpilot.com
Oct 01, 2025
Very well packaged
Very well packaged, engineere...
R
Robert
trustpilot.com
Oct 01, 2025
Great value
I ordered the 12x16 gazebo on Thursday and it was delivered on Tuesday of the following week. I was really surprised at the speed of shipping with tha...
Conclusion
Reviews show that Erommy products are often praised for material quality and engineering, and many customers report quick deliveries. However, recurring issues include missing or damaged small parts, assembly challenges, and mixed after‑sales responses in a minority of cases. Prospective buyers of large kits should verify parts lists on arrival, confirm return and warranty terms, and ask for any engineering documentation (for example, wind‑rating data) before purchase. If professional installation is planned, consider coordinating delivery timing and verifying all cartons before installer arrival.