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We Collect & Analyze Reviews

Erommy
Experiences & Reviews

Erommy is an online retailer of home and garden products, including outdoor furniture, gazebos, pergolas and related accessories. The company sells prefabricated kits and larger boxed items that typically require on-site assembly. Consumers searching reviews often compare build quality, delivery performance, parts completeness, and afterโ€‘sales support for these types of outdoor structures.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 81%
Latest Review 17d
Overall Rating
4.0

Our Analysis

๐ŸŽฏ

Service quality

Shipping and service outcomes vary: many buyers report fast delivery and prompt part replacement, while others describe lengthy delays, missing parts and refused refunds.

Share of mentions
18%
Mixed
๐Ÿ’ฐ

Value for money

Several buyers said the products represent good value for the price; however others reported lost value when parts, delivery or warranty expectations were not met.

Share of mentions
8%
Mixed
โšก

User experience

Assembly is frequently described as long and intricate; some users found instructions helpful, but many report difficult roof panels, anchors or missing small parts.

Share of mentions
13%
Weak
๐Ÿ”ง

Product quality

Most reviewers praise sturdiness, engineering and fit of parts, though a minority report damaged or missing components and specific limitations (anchors, wind claims).

Share of mentions
26%
Strong
๐Ÿ“ž

Communication

Reports on communication are split: several customers cite quick, helpful responses; others cite unreturned inquiries, wrong tracking numbers or lack of documentation.

Share of mentions
8%
Mixed
โญ

Overall experience

Overall impressions lean positive for product quality and delivery speed, but a subset of customers report significant issues around parts, claims and refunds.

Share of mentions
27%
Strong

Our Independent Methodology

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Data Collection

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

K
Khristopher
trustpilot.com Oct 01, 2025

Quality of the product for the price

Quality of the product for the price. The build directions where a bit challenging but the gaze...

S
Sarah
trustpilot.com Oct 01, 2025

MISREPRESENTED PRODUCT

I want to share my experience with this pergola to help potential buyers make an informed decision. The product was advertised as being able to withst...

T
Terri Moschette
trustpilot.com Oct 01, 2025

Good price

Good price, good quality and the service was excellent, 1 part was defected talked to customer service...

U
Unhappy Customer
trustpilot.com Oct 01, 2025

Ordered gazebo

Ordered gazebo, and it arrived. Hired assemblers to come and build it, they began the process but were stopped prematurely due to storms, they had not...

B
BENSON
trustpilot.com Oct 01, 2025

This is my very first Gazebo which Iโ€ฆ

This is my very first Gazebo which I long for...

R
Rafael
trustpilot.com Oct 01, 2025

Ive paid for a product and paid forโ€ฆ

Ive paid for a product and paid for extra protection on 8/25/25 delivery for 2-7 days. presently 9/19/25 over 25 days and no response on tracking. No...

a
andrew markowicz
trustpilot.com Oct 01, 2025

12 x 12 white pergola

Good product, no missing parts, fast delivery....some slight dent...

D
DAVID
trustpilot.com Oct 01, 2025

the product is great

the product is great, took sometime to put together, I had to add about a 7 inch concrete riser to allow for the rear of the lean-to, to reach the bas...

C
Casey Brown
trustpilot.com Oct 01, 2025

Product is good, service is good, lots of work!

I'm giving 5 stars because from order to shipping and the received product was good. Once I received all 6 boxes, we were ready to roll on it and no p...

D
Dustin
trustpilot.com Oct 01, 2025

Came quicker than expected

Came quicker than expected! Went together pretty easy besides the roof panels. Should come up with a better assembly process as it was a paint...

c
charles
trustpilot.com Oct 01, 2025

It wasnโ€™t easy to put together

It wasnโ€™t easy to put together , and I was missing two cushion so w...

K
Kelly
trustpilot.com Oct 01, 2025

Instructions were detailed

Instructions were detailed. Very long, very intricate but pretty much on spot. Requires the ability to work with...

j
james
trustpilot.com Oct 01, 2025

Delivery was timely.Most of the boxesโ€ฆ

Delivery was timely.Most of the boxes were partially open, which was not the f...

J
Joe
trustpilot.com Oct 01, 2025

Responded quickly to my questions andโ€ฆ

Responded quickly to my questions and the directions w...

C
Chris
trustpilot.com Oct 01, 2025

To the Erommy Customer Service Team,

To the Erommy Customer Service Team, I am writing to express my strong recommendation for the Erommy 14X22 Hardtop Privacy Gazebo with Insect Screen....

M
Mani Ghalambor
trustpilot.com Oct 01, 2025

Great product

Great product Pergola with motorized sc...

M
Mike
trustpilot.com Oct 01, 2025

Product was easy to put together and ofโ€ฆ

Product was easy to put to...

J
Jacqueline
trustpilot.com Oct 01, 2025

the merchandise is of great quality

the merchandise i...

M
Michael
trustpilot.com Oct 01, 2025

Very well packaged

Very well packaged, engineere...

R
Robert
trustpilot.com Oct 01, 2025

Great value

I ordered the 12x16 gazebo on Thursday and it was delivered on Tuesday of the following week. I was really surprised at the speed of shipping with tha...

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Conclusion

Reviews show that Erommy products are often praised for material quality and engineering, and many customers report quick deliveries. However, recurring issues include missing or damaged small parts, assembly challenges, and mixed afterโ€‘sales responses in a minority of cases. Prospective buyers of large kits should verify parts lists on arrival, confirm return and warranty terms, and ask for any engineering documentation (for example, windโ€‘rating data) before purchase. If professional installation is planned, consider coordinating delivery timing and verifying all cartons before installer arrival.