Many reviewers like the look, finish, and true-to-original styling of Eternity Modern pieces. Several customers describe quick, careful deliveries and good interactions with specific delivery teams. Many reviews also claim long production and shipping delays, paid expedited shipping that wasn’t honored, and expensive return or carrier fees. Repeated stories point to little or no follow-up, leaving orders stuck without resolution.
Examples from available reviews (Jun 2020 – Feb 2026).
Coffee table is gorgeous, delivery was easy, and quality is excellent.
“This coffee table is absolutely gorgeous and blends in perfectly With my decor.”
Great service and delivery; very pleased and will buy again.
“Great service and delivery!”
Paid for expedited delivery but still have not received the order.
“I still have not received.”
Expensive replica chair collapsed after three years, indicating poor workmanship.
“the chair completely collapsed while my husband was sitting on it.”
Delivery feedback swings from quick, careful drop-offs and responsive installers to long delays and expedited shipping that didn’t happen as promised. Several reviews mention added carrier storage charges, items arriving damaged, and crews unable to install heavy pieces.
Some buyers say they’re getting a designer look for less and point to comfort and finish. Others say the value drops because of steep shipping or return fees and early structural failures. Value comes up less often than delivery and quality.
Some customers say ordering was smooth with helpful sales reps, while others describe orders sitting in warehouses and never shipping. Reviews mention repeated photo requests, confusing order handling, and staff replies that feel rude or vague. Positive agent experiences show up in fewer reviews, and a few name the people involved.
Many reviewers praise the finish, leather quality, and close recreations of classic designs. Another clear group reports defects, missing finishes, color differences, stripped screws, and pieces that collapsed after months or years. Comments also include damage on arrival and uneven build reliability.
Communication problems show up again and again. Customers describe no replies, mixed updates, and being passed around while chasing missing, delayed, or damaged orders. A smaller number of reviews point to clear, fast communication from specific sales reps.
Reviews split between strong product praise and breakdowns in getting orders completed. The best experiences focus on finish quality and occasional smooth delivery. The worst focus on logistics problems, weak communication, and unresolved return or warranty costs that keep orders in dispute.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · resellerratings.com (15) · Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Salesperson promised seven-day delivery but production was fourteen weeks.
“Had a sales person quote me 7 days delivery of a couch.”
Paid $2000 for expedited delivery, not delivered within promised timeframe.
“I paid for $2000 expedited delivery.”
Paid for expedited delivery but still have not received the order.
“I still have not received.”
Corbusier chair has outstanding build quality and smooth, responsive service.
“The build quality is outstanding”
Delivery team couldn't install or lift heavy table, requiring homeowner assistance.
“Delivery guys didn't know how to install the pieces.”
Chair quality excellent, but shipping times are very long and pricing high.
“Shipping time is crazy long considering the product cost and shipping pricing.”
Three-month delivery, color mismatch (beige arrived pink), returns require customer pay.
“The beige chairs I ordered ARE PINK!!”
Expensive replica chair collapsed after three years, indicating poor workmanship.
“the chair completely collapsed while my husband was sitting on it.”
Delivery was fast and the marble coffee table is beautiful.
“Delivery was fast and well done by the individuals”
Second table arrived with black marks and return process was problematic.
“they claimed it was “part of the style” (it wasn’t).”
Multiple manufacturing defects and unhelpful customer service; avoid.
“Multiple manufacturing defects,”
Delivery process was difficult with corrupt documents, though loveseat is beautiful.
“Receiving a delivery should NOT be this difficult or stressful.”
Front leg fell off after five months; company charged warranty shipping.
“the front leg fell off - the screw is stripped and cannot be re-attached.”
Custom chairs delayed months with abysmal communication and unclear dimensions.
“The communication has been abysmal”
Selling fake copies of Scandinavian designs made in China and Vietnam.
“They are selling fake copies of true Scandinavian design, made in China and Vietnam.”
Table arrived timely and is well made, looks great at home.
“Is very well made and looks great in my house.”
Gifted marble table arrived cracked and return shipping costs were prohibitive.
“it was cracked all around.”
Coffee table is gorgeous, delivery was easy, and quality is excellent.
“This coffee table is absolutely gorgeous and blends in perfectly With my decor.”
Mario Bellini sectional pieces are high quality and look great.
“they are great, high quality and very nice looking.”
Poor quality made in China; product doesn't match website photos.
“Horrible quality ,made in China ,great photos on the website but that’s where it ends.”
Dining table is gorgeous and practical with my two teenage boys.
“The dining table is gorgeous and so practical with my two teenage boys.”
Wassily chair arrived damaged and customer service repeatedly requested more photos.
“one side of the arm rest has a lot of (ugly) wrinkles.”
Love Saarinen dining chairs; great value compared to retail prices.
“Absolutely love my new Saarinen dining chairs.”
Great service and delivery; very pleased and will buy again.
“Great service and delivery!”
Designer pieces at a fraction of the cost and comfortable.
“It's exactly what it looks like on the website and super comfy.”
Order mishandled with poor communication and rude customer service responses.
“my actual order is still in fact at the warehouse and never was shipped out.”
Reviewer asserts the company lies and advises against purchasing.
“Liars!!! Do not buy from them”
Seamless ordering with prompt, friendly sales rep and timely delivery.
“When I had a few questions, the sales representative, Emily, was phenomenal.”
Company provides vague responses and constant runaround regarding orders.
“This company is a complete joke.”
Ball chair fell apart after two years and considered worthless.
“The ball chair started to fall apart after 2 years by gravity alone.”
Order errors, wrong leather, and unreasonable return fees caused dispute.
“it would actually cost $790.00 to ship it back”
Poor product quality and customer service; defective items incur high return costs.
“Be very very careful purchasing from Eternity Modern.”
Company unresponsive since 2021 and failed to inform customers about orders.
“we are out over $16,000 and have not heard anything about where the product is”
Love my new Husk Sofa from Eternity Modern. I was very skeptical about buying from them after reading some negative reviews online but OMG this is better than the real thing! The quality of this piece is truly remarkable. If you have the time to wait for its arrival then I highly recommend purchasing. I was especially impressed by the shipping and packing. Arriving earlier than I expected, they were ready even before the renovation of my house was complete. I would definitely order this Husk Sofa again and will look to order more pieces from this company! Will recommend Eternity Modern to everyone 😘
Company shipped months late and imposes excessive carrier storage charges.
“carrier storage charges of $39.00 + tax per day will be applicable”
Received Arco lamp and coffee table with fast delivery and good quality.
“Fast delivery and very good quality.”
Chair shipped to Mexico and is perfect and comfortable in my den.
“It is perfect in my den!”
Product looks more beautiful in person and reviewer is very happy.
“It is gorgeous!!”
Quality remarkable but four-month delivery and shipping company issues discouraged future orders.
“Dealing with the multiple problems with the shipping company Ceva, was an absolute nightmare”
Arrived in top grain leather, beautifully packed and seamlessly shipped.
“Arriving seamlessly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Eternity Modern is an online retailer that sells modern and mid-century–inspired furniture and lighting. The range includes sofas, chairs, dining and coffee tables, plus designer-style lamps and accessories. Listings include photos, dimensions, and material details to help shoppers choose. Orders ship through third-party carriers, with delivery scheduled to customer addresses. Customer service manages order questions, returns, and warranty requests.