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We Collect & Analyze Reviews

Everlane
Experiences & Reviews

Everlane is a U.S.-based apparel and footwear brand known for direct-to-consumer retailing of wardrobe basics, modern clothing and accessories. Founded as an online-first company, Everlane sells via its website (and limited retail locations) and emphasizes product descriptions, fabric details and pricing transparency. Consumers searching reviews typically look for information on fit, materials, shipping, returns, and customer service performance.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 33%
Latest Review 17d
Overall Rating
2.0

Our Analysis

๐ŸŽฏ

Service quality

Most reviews describe shipping delays, missing items and unhelpful support; a minority report timely delivery and satisfactory refunds.

Share of mentions
22%
Weak
๐Ÿ’ฐ

Value for money

Several reviewers say items feel overpriced given wear or sizing problems; a few comment that prices are reasonable for basics.

Share of mentions
10%
Weak
โšก

User experience

Many customers report account holds, missing order histories, tracking glitches and blocked site/chat access that complicate purchases and returns.

Share of mentions
13%
Weak
๐Ÿ”ง

Product quality

Reports are mixed: some praise fabric and fit, while many describe pilling, seams/straps failing, sizing errors and items degrading quickly.

Share of mentions
13%
Weak
๐Ÿ“ž

Communication

Frequent complaints about delayed or missing replies, absent contact details and poor initial responses; some reviewers note effective follow-up resolutions.

Share of mentions
17%
Weak
โญ

Overall experience

Overall impression skews negative: repeated delivery, quality and service problems dominate, though a minority report positive purchases and support.

Share of mentions
25%
Weak

View all 21 public customer reviews โ€“ filtered by relevance โ†’

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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100% Independent

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

M
Mr.R
trustpilot.com Oct 01, 2025

Bad Experience with an Eventual Resolution.

*** UPDATE: *** I am updating my review as I have been contacted shortly after this review was posted and they issued a full refund for the undelivere...

M
Margo
trustpilot.com Oct 01, 2025

My experience with Everlane has beenโ€ฆ

My experience with Everlane has been the worst Iโ€™ve ever had with an online store. They suddenly put my account โ€œon holdโ€ and canceled my order withou...

T
Tia Christie
trustpilot.com Oct 01, 2025

They're saying just email them butโ€ฆ

They're saying just email them but don't provide email address! Nor is there an Unsubscribe button! I want to STOP all further emails fr...

k
kittymaxer
trustpilot.com Oct 01, 2025

TOTAL SCAM : items never arrived

TOTAL SCAM - items never arrived. Spent a month waiting for items that never arrived. Spoke to Everlane on live chat and email and they reassured me t...

H
Helena Nygaard
trustpilot.com Oct 01, 2025

Order number r460024244 not shipped!!

Order number r460024244 not shipped!! I ordered the item weeks ago, as the predicted arrival date wasnโ€™t too long. As no package arrived then, I check...

C
C Mayer
trustpilot.com Oct 01, 2025

I ordered the Mariner tank tops

I ordered the Mariner tank tops, which are advertised as organic cotton. The material actually feels like woven plastic and t...

G
Gillian McMahon
trustpilot.com Oct 01, 2025

Order number m053722442, not shipped!!

Order number m053722442 I placed my order on 3rd June and paid $177 and have received nothing. My order tracking said that it was delivered to Ireland...

J
JK
trustpilot.com Oct 01, 2025

Fast shipping, nice clothes, great quality, nice support!

Fast shipping, nice clothes,...

a
ann
trustpilot.com Oct 01, 2025

They have the worst quality shoes

They have the worst quality shoes. I bought a pair of sandles, wore them for one summer and the literally broke in 1/2. I told the...

S
Sara
trustpilot.com Oct 01, 2025

Terrible quality

Absolutely terrible products. I have a tote bag that I change out with many other bags, so it hasn't been used more than a few months in total, and th...

L
Laurie S.
trustpilot.com Oct 01, 2025

Enormously oversizedโ€ฆ

The medium size that I ordered was more like an XX large. The return cost me $7.00. The low price of the purchased items was not worth it since I ha...

C
Clyde W.
trustpilot.com Oct 01, 2025

Great quality men's clothing at a good price

My partner and I have purchased ~10 different tops from Everlane (mostly shirts, overshirts, etc.) and we've been really impressed with the quality. L...

T
Tina Miliฤiฤ‡
trustpilot.com Oct 01, 2025

Leather loafers: wear and tear after in few months of careful wearing ?!

In May 2024 Iโ€™ve ordered a pair of black modern loafer Iโ€™ve men having on my wishlist for years for they came at a price of 160EUR (+import taxes for...

K
KHIZI
trustpilot.com Oct 01, 2025

It has been two weeks

It has been two weeks, and I can't find my order when I log in on my computerโ€”it keeps saying there's no order history. However, I can see the order w...

J
Jayne
trustpilot.com Oct 01, 2025

I have an order which has not arrivedโ€ฆ

I have an order which has not arrived in timeframe , already seven days late . Tracking has not been updated for two weeks and had no replies from e m...

J
Jennifer Mackiewicz
trustpilot.com Oct 01, 2025

Customer service is seriously lacking

I bought a pair of pants. 3 days later, I still haven't received an email that they are being processed for shipment and I discovered that they are on...

A
Aymรฉ
trustpilot.com Oct 01, 2025

Disappointing Durability: My Experience with the Everlane Felted Merino Half-Zip Sweater

I purchased the Everlane Felted Merino Half-Zip Sweater on November 30th, 2024, during a sale for โ‚ฌ116 (approximately $131.76). The original price at...

T
Tin Lizzie
trustpilot.com Oct 01, 2025

Quality clothes and great customerโ€ฆ

Quality clothes and great customer service...

C
Charlotte
trustpilot.com Oct 01, 2025

Edited//Good customer service

Edited: Very nice, fast & helpful customer service! I ordered a jeans on sale and got a product that already had signs of usage on the denim at the po...

L
Lauren Spring
trustpilot.com Oct 01, 2025

I still have not received my orderโ€ฆ

I still have not received my order after a m...

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Conclusion

Reviews show a pattern of recurring problems with shipping, order tracking and initial customer support responses, alongside frequent product quality complaints such as pilling, sizing inconsistencies and premature wear. Several reviewers describe orders with missing items or account/website access problems; others received refunds or satisfactory follow-up after escalation. A minority of reviewers report prompt delivery, good fit and responsive service. If you consider buying from Everlane, check recent reviews for your region, confirm the return/exchange policy, and monitor tracking and order confirmations closely.