Reviews repeatedly flag weak durability and order-fulfillment issues. Many customers mention personalization mistakes, sizing problems, and late deliveries. Fewer reviews describe fast replacements or quick fixes from the company.
Examples from available reviews (Jan 2019 – Mar 2026).
Bracelet broke and lost a gem within a week; customer service unhelpful.
“Horrible quality and awful customer service.”
Stone fell out and customer service did not reply to inquiry.
“I never got a reply when reaching out to customer service.”
Guaranteed delivery missed Christmas and order arrived late; refund limited.
“Now it won't be here until 12/27.”
Company promptly replaced scratched engraved necklace and resolved issue.
“Eve’s Addiction immediately offered to send me a new one!”
Reviews describe mixed customer service. Some customers say the company sent immediate replacements or free reshipments for damaged or missing items. Others report emails that went unanswered, refunds that were denied, or repair offers that came with a fee.
Several buyers say items look cheaper and smaller than the photos and feel overpriced as gifts. Multiple reviewers describe pieces as flimsy or liken them to low-cost retail chains. A few customers received well-made pieces and felt the price fit what they got.
Many buyers report shipping issues, including late or canceled orders and missed holiday delivery windows. Some items arrived in the wrong size, with unreadable engraving, or with clasps and links that made them unusable. A smaller number of orders shipped quickly and arrived without problems.
Many reviews mention stones falling out, visible glue, scuffed lockets, and metal that bends or tarnishes. Several customers question material claims on items sold as sterling or higher grade. A minority say their jewelry arrived sturdy and well made.
Customers often mention emails that never got a reply and phone calls that went nowhere. Other complaints point to wrong personalization, return problems, and rude responses when staff did reply. A small group of reviewers says the company reached out and resolved issues.
Reviews split sharply between many low ratings citing defects and no response, and fewer high ratings that praise how problems were handled. This divide shows up across product quality, shipping, and service. Positive service outcomes appear, but less often than negative accounts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · resellerratings.com (15) · Quotes shortened · As of: March 2026
Jewelry arrived poorly made and non-returnable per policy.
“This jewelry is junk!”
Stone fell out after wearing the bracelet twice, not worth price.
“Wore my bracelet twice and a stone fell out.”
Bracelet broke and lost a gem within a week; customer service unhelpful.
“Horrible quality and awful customer service.”
Guaranteed delivery missed Christmas and order arrived late; refund limited.
“Now it won't be here until 12/27.”
Received jewelry with missing stone and glue; chain felt cheap.
“received a product with a stone missing and what looks like super glue all over it.”
Pea pod bracelet lost birthstones repeatedly despite replacement.
“not even 6 months and a birthstone fell out.”
Stones fell out shortly after wearing and company refused help.
“1 stone fell out”
Stone fell out and customer service did not reply to inquiry.
“I never got a reply when reaching out to customer service.”
Overnight shipping not delivered as promised and arrival delayed.
“Their overnight pitch is not really overnight.”
Bracelet was oversized and not adjustable; customer service unhelpful.
“The bracelet links cannot be removed, the bracelet is huge, completely useless”
Birthstone fell out and email asking for fix received no response.
“it’s been over a week with no response back”
Item had missing stones and more fell out within a month.
“It came with 1 stones missing and another 3 more stones fell out within a month.”
Custom stones were wrong and customer service failed to resolve issues.
“my confirmation email shows the wrong stones!”
Bracelet was flimsy, child-sized, and non-returnable due to personalization.
“Very disappointed in quality and size is for a child.”
Gem fell out and customer support offered inadequate compensation.
“they said they could repair it for a fee of $17.99.”
Mother's Day bracelet looked cheap and was non-returnable despite defects.
“the birthstone rocks are glued in.”
Customer service offered a one-time return after initial complaint.
“they are giving me a one time courtesy return for my custom bracelet.”
Necklace arrived with a fallen and crooked birthstones; no compensation offered.
“one of the birthstones had fallen out of the necklace and the other two stones had been placed in the necklace very crooked.”
Products were frail and looked different than online pictures.
“It looked nothing like the picture on the website.”
Jewelry fell apart quickly with gems falling off and tarnishing.
“Gems will fall off after minimal wear”
Bracelet was very small with tiny gems and required an extender.
“The gems were extremely miniscule”
Necklace arrived missing the letter charm and company refused refund.
“Received the necklace with Tiny heart but no letter A.”
Reviewer claims the company hides reviews and sells low-quality jewelry.
“This company Eve's Addiction doesn't solicit review's or let you add one to their website.”
Well-made sterling ID bracelet with excellent customer service.
“Beautiful, Sterling silver ID bracelet made in Italy.”
Expensive order didn't ship on time and customer service didn't respond.
“Was never shipped on time.”
Company lost returned necklace and refused credit for incorrect monogram.
“Reversed my initials.”
Jewelry box missing and company issued refund rather than resolving.
“I received the jewelry with no jewelry box.”
Lockets arrived scuffed, misrepresented materials, and non-returnable.
“They lied about what the lockers were made of.”
Earrings were tiny and misrepresented, unsuitable as a gift.
“You need a magnifying glass to see the "gems.”
High-quality items shipped quickly and customer service was responsive.
“The items I ordered were very high quality and shipped quickly.”
Products were awful quality and overpriced for gifting.
“The quality is absolutely AWFUL!”
Pearls are extremely small and the chain is fragile and short.
“Pearls on necklace so small, need magnifying glass to see them.”
Named bracelets bent and broke within a week, waste of money.
“they literally bent and broke with that cheap metal in a week.”
Necklaces looked cheap and smaller than advertised, non-returnable.
“They look like something that came from Claire's.”
Personalized bracelet had visible glue and uneven, dull stones.
“there is glue visible around and overtop the stones”
Rings were incorrectly sized and stones repeatedly fell out.
“a stone fell out ever 2 weeks until there were no stones.”
Multiple calls and emails received no answer from company.
“sent about 10 emails without any answer”
Bracelets advertised as sterling were not sterling and seemed plated.
“There is no markings to indicate that it's sterling silver.”
Initial necklace had poor quality and the letter was off-center.
“letter is not centered.”
Ring shipped late, engraving nearly invisible, and customer service was rude.
“the "engraving" is hardly visible”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Eve's Addiction is an online jewelry retailer selling personalized and fashion jewelry. The lineup includes engraved necklaces, birthstone bracelets, rings, and charm pieces. Shoppers can customize items with initials, birthstones, and engraving. Product pages show photos and descriptions, and the site includes contact details and return policy information.