Across the sampled reviews, customers most commonly report product durability issues—stones coming loose, thin chains, and poor finishing—leading to repair costs or replacements. Many reviewers also describe problems with returns, delays or unclear shipping promises, and limited or delayed responses from customer support. A small number of customers received a one‑time courtesy resolution after contacting the company. Prospective buyers should check the return and warranty terms for personalized items, verify estimated delivery dates before purchasing, and consider alternatives if durable construction and prompt support are priorities.
Examples from available reviews (Jan 2019 – Feb 2026).
Pea pod bracelet lost birthstones repeatedly despite replacement.
“not even 6 months and a birthstone fell out.”
Guaranteed delivery missed Christmas and order arrived late; refund limited.
“Now it won't be here until 12/27.”
Stone fell out and customer service did not reply to inquiry.
“I never got a reply when reaching out to customer service.”
Customer service offered a one-time return after initial complaint.
“they are giving me a one time courtesy return for my custom bracelet.”
Many reviewers described late shipments, rigid return policies and unhelpful support; a small number noted a one-time courtesy resolution.
Numerous customers said products felt overpriced for the quality, citing lost stones, additional repair costs, or refunds that did not cover issues.
A small subset reported website ordering glitches, unclear delivery promises and apparent review‑filtering on the site.
Most reviews describe stones falling out, thin or fragile chains, poor settings, uneven plating, and items arriving damaged or poorly finished.
Several customers reported no replies or delayed responses from support and refusals to help after warranty windows; a few received one‑time help.
Overall feedback is negative: buyers report durability problems, disappointing presentation after brief use, and unsatisfactory post‑purchase handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · resellerratings.com (15) · Quotes shortened · As of: February 2026
Ring was malformed and cheaply made, customer service unresponsive.
“I was literally easily able to reshape the ring with 2 fingers”
Package marked delivered but customer never received it and refund denied.
“they said it was delivered.”
Attempted last-minute birthstone change but company refused and shipped.
“I sent the request 9 minutes after my order confirmation and was told that it was already sent out”
Sterling bracelet felt insubstantial with an unusable tiny clasp.
“The weight of the sterling is laughable”
Engraving was too small to read and customer service unhelpful.
“you cannot read the engraving.”
Company promptly replaced scratched engraved necklace and resolved issue.
“Eve’s Addiction immediately offered to send me a new one!”
Stones and charm were poor quality and company refused replacement.
“Customer service terrible.”
Some pieces tested as not silver despite being sold as sterling.
“selling FAKE silver jewelry that is sold as real sterling”
Necklace thin and flimsy; clasp too small to use.
“it was very thin. Easily bends.”
Order was mishandled multiple times and customer service failed.
“messed up on my order not once, not twice but three times!!!”
Personalized bracelet arrived cheap and poorly engraved.
“The leather was cheap,and the stainless steel was even cheaper and flimsy.”
Company promptly replaced a missing ring free of charge.
“they send the other ring free of charge no questions asked”
First order had great customer service and gorgeous ring.
“Wonderful, helpful customer service as well as great merchandise.”
Returned rings were not refunded after a month despite communication.
“After a month they have not refunded my $.”
Order was canceled without notice and not delivered before Christmas.
“Your order was canceled”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Eve's Addiction is an online jewelry retailer that offers personalized and birthstone jewelry, including bracelets and necklaces. The brand markets customizable keepsakes and gift items through its e-commerce site. Consumers researching the company typically focus on product durability, shipping timelines, and customer service performance.