Across the sampled reviews, customers most commonly report product durability issues—stones coming loose, thin chains, and poor finishing—leading to repair costs or replacements. Many reviewers also describe problems with returns, delays or unclear shipping promises, and limited or delayed responses from customer support. A small number of customers received a one‑time courtesy resolution after contacting the company. Prospective buyers should check the return and warranty terms for personalized items, verify estimated delivery dates before purchasing, and consider alternatives if durable construction and prompt support are priorities.
Examples from available reviews (Jan 2019 – Feb 2026).
Pea pod bracelet lost birthstones repeatedly despite replacement.
“not even 6 months and a birthstone fell out.”
Guaranteed delivery missed Christmas and order arrived late; refund limited.
“Now it won't be here until 12/27.”
Stone fell out and customer service did not reply to inquiry.
“I never got a reply when reaching out to customer service.”
Customer service offered a one-time return after initial complaint.
“they are giving me a one time courtesy return for my custom bracelet.”
Many reviewers described late shipments, rigid return policies and unhelpful support; a small number noted a one-time courtesy resolution.
Numerous customers said products felt overpriced for the quality, citing lost stones, additional repair costs, or refunds that did not cover issues.
A small subset reported website ordering glitches, unclear delivery promises and apparent review‑filtering on the site.
Most reviews describe stones falling out, thin or fragile chains, poor settings, uneven plating, and items arriving damaged or poorly finished.
Several customers reported no replies or delayed responses from support and refusals to help after warranty windows; a few received one‑time help.
Overall feedback is negative: buyers report durability problems, disappointing presentation after brief use, and unsatisfactory post‑purchase handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · resellerratings.com (15) · Quotes shortened · As of: February 2026
Jewelry arrived poorly made and non-returnable per policy.
“This jewelry is junk!”
Stone fell out after wearing the bracelet twice, not worth price.
“Wore my bracelet twice and a stone fell out.”
Bracelet broke and lost a gem within a week; customer service unhelpful.
“Horrible quality and awful customer service.”
Guaranteed delivery missed Christmas and order arrived late; refund limited.
“Now it won't be here until 12/27.”
Received jewelry with missing stone and glue; chain felt cheap.
“received a product with a stone missing and what looks like super glue all over it.”
Pea pod bracelet lost birthstones repeatedly despite replacement.
“not even 6 months and a birthstone fell out.”
Stones fell out shortly after wearing and company refused help.
“1 stone fell out”
Stone fell out and customer service did not reply to inquiry.
“I never got a reply when reaching out to customer service.”
Overnight shipping not delivered as promised and arrival delayed.
“Their overnight pitch is not really overnight.”
Bracelet was oversized and not adjustable; customer service unhelpful.
“The bracelet links cannot be removed, the bracelet is huge, completely useless”
Birthstone fell out and email asking for fix received no response.
“it’s been over a week with no response back”
Item had missing stones and more fell out within a month.
“It came with 1 stones missing and another 3 more stones fell out within a month.”
Custom stones were wrong and customer service failed to resolve issues.
“my confirmation email shows the wrong stones!”
Bracelet was flimsy, child-sized, and non-returnable due to personalization.
“Very disappointed in quality and size is for a child.”
Gem fell out and customer support offered inadequate compensation.
“they said they could repair it for a fee of $17.99.”
Mother's Day bracelet looked cheap and was non-returnable despite defects.
“the birthstone rocks are glued in.”
Customer service offered a one-time return after initial complaint.
“they are giving me a one time courtesy return for my custom bracelet.”
Necklace arrived with a fallen and crooked birthstones; no compensation offered.
“one of the birthstones had fallen out of the necklace and the other two stones had been placed in the necklace very crooked.”
Products were frail and looked different than online pictures.
“It looked nothing like the picture on the website.”
Jewelry fell apart quickly with gems falling off and tarnishing.
“Gems will fall off after minimal wear”
Bracelet was very small with tiny gems and required an extender.
“The gems were extremely miniscule”
Necklace arrived missing the letter charm and company refused refund.
“Received the necklace with Tiny heart but no letter A.”
Reviewer claims the company hides reviews and sells low-quality jewelry.
“This company Eve's Addiction doesn't solicit review's or let you add one to their website.”
Well-made sterling ID bracelet with excellent customer service.
“Beautiful, Sterling silver ID bracelet made in Italy.”
Expensive order didn't ship on time and customer service didn't respond.
“Was never shipped on time.”
Company lost returned necklace and refused credit for incorrect monogram.
“Reversed my initials.”
Jewelry box missing and company issued refund rather than resolving.
“I received the jewelry with no jewelry box.”
Lockets arrived scuffed, misrepresented materials, and non-returnable.
“They lied about what the lockers were made of.”
Earrings were tiny and misrepresented, unsuitable as a gift.
“You need a magnifying glass to see the "gems.”
High-quality items shipped quickly and customer service was responsive.
“The items I ordered were very high quality and shipped quickly.”
Products were awful quality and overpriced for gifting.
“The quality is absolutely AWFUL!”
Pearls are extremely small and the chain is fragile and short.
“Pearls on necklace so small, need magnifying glass to see them.”
Named bracelets bent and broke within a week, waste of money.
“they literally bent and broke with that cheap metal in a week.”
Necklaces looked cheap and smaller than advertised, non-returnable.
“They look like something that came from Claire's.”
Personalized bracelet had visible glue and uneven, dull stones.
“there is glue visible around and overtop the stones”
Rings were incorrectly sized and stones repeatedly fell out.
“a stone fell out ever 2 weeks until there were no stones.”
Multiple calls and emails received no answer from company.
“sent about 10 emails without any answer”
Bracelets advertised as sterling were not sterling and seemed plated.
“There is no markings to indicate that it's sterling silver.”
Initial necklace had poor quality and the letter was off-center.
“letter is not centered.”
Ring shipped late, engraving nearly invisible, and customer service was rude.
“the "engraving" is hardly visible”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Eve's Addiction is an online jewelry retailer that offers personalized and birthstone jewelry, including bracelets and necklaces. The brand markets customizable keepsakes and gift items through its e-commerce site. Consumers researching the company typically focus on product durability, shipping timelines, and customer service performance.