Customers often report shipping mix-ups and order mistakes. Many say the company’s contact options don’t work or go unanswered. Shoppers frequently describe clothing as defective or not as shown, and say refunds or returns are hard to get. A few reviews mention acceptable or better items, but those are uncommon.
Examples from available reviews (Dec 2021 – Mar 2026).
Exchange requests ignored and all listed emails bounce back.
“they all bounce back as not existing”
Jeans were sewn shut and company provided impractical return solutions.
“jeans and they were all sewn shut where you are supposed to button”
Shirts never arrived and company refused to refund payment.
“They stole my money.”
Dress differed from website photos; lace and material didn't match.
“it is not made of black satin with black lace as depicted in the photograph.”
Service-related reviews repeatedly mention incorrect or incomplete shipments. Several people describe refunds being refused, being told to pay for expensive returns, and follow-up messages that go unanswered. Positive comments about service are rare in these reviews.
Several customers say the items felt overpriced for the materials and finish. Reviewers mention surprise extra charges and being offered coupons instead of full refunds. Reports of good value are minimal.
Buyers report orders not arriving, long delivery times, and tracking that still shows items never received. Multiple reviewers say return emails bounce and contact addresses can’t be reached. A small number of customers say they got at least one acceptable item among several poor ones.
Reviews often say items don’t match the website photos, come in the wrong size, or show clear defects such as buttonholes sewn shut. Several reviewers call the items counterfeit or made with cheap materials. A minority rate the product quality positively.
Many reviewers say they get no reply after reaching out, and that several support emails bounce or don’t work. Some describe support going silent after a complaint. Quick, clear replies from support appear uncommon in these reviews.
Overall, the reviews describe a mostly negative experience centered on ordering, product quality, and support. Problems with returns and refunds come up repeatedly. A few higher-rated or mixed reviews appear, but they are limited.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order arrived late, wrong item, and company didn't respond.
“Disaster. Plus $20 more than expected.”
Received wrong size and color; poor quality and no response.
“Terrible service sent wrong size and colour”
Received wrong order, couldn't return it after long delay.
“Order completely wrong...”
Delivery took over a month and returns process failed.
“looked NOTHING like the photo on the website.”
Items were wrong, dirty, and refund never arrived.
“Horrible customer support, they don't even try to solve your problems.”
Wrong sizes sent and returns not allowed; only coupon offered.
“You cant return anything, but they will give you a coupon as an apology”
Received poor merchandise and seller stopped answering return requests.
“They will not give a return label, stopped answering my emails.”
Reported poor quality and horrible customer service alleging scams.
“Poor quality and horrible customer service!”
Product quality was awful and returns were unavailable.
“Awful quality!”
Items differed from photos though jeans had acceptable quality.
“All the products looked different to what was advertised”
Poor material, delayed delivery, and refused refunds.
“Clothes with terrible material, really seriously cheap stuff.”
Defective buttonhole caused injury and clothing quality was poor.
“the buttonhole was sewn shut??”
Received incorrect items, refund refused, and communication was generic.
“They sent incorrect items and refused to provide refund.”
Company won't provide prepaid return label and refuses practical refunds.
“Wouldn't send a prepaid label and would only refund in full if sent the item back.”
Buyer worried site is a scam and asks how to get money back.
“this site is probably a scam”
Received defective items and company demanded costly international returns.
“they offered us to send it back to China on our own cost”
Jeans were sewn shut and company provided impractical return solutions.
“jeans and they were all sewn shut where you are supposed to button”
Poor quality products and uncooperative return process led to chargeback threat.
“Basically, just a scam.”
Items didn't fit and company demanded repurchase at reduced price then ignored contact.
“they just ignored me, although I sent them several mails.”
Received different material than advertised and company won't cover return shipping.
“Horrible product and customer service!”
Paid but never received order; tracking showed non-delivery.
“I made a purchase, never received anything from my order.”
Items were counterfeit imitations with terrible quality.
“ALL FAKE CLOTHES WITH NO QUALITY AT ALL.”
Reviewer asserts the site is a scam with poor quality and no returns.
“the site is a scam.”
Shirts never arrived and company refused to refund payment.
“They stole my money.”
Clothing didn't match pictures and quality was terrible.
“Not like the pictures at all.”
Three items were poor quality and returns were impossible.
“3 items are very poor quality and over priced”
Late delivery, undeliverable contact email, and poor product quality.
“Item does not look like the pic and for the price I paid it is a poor quality”
Order incomplete and overpriced; seller described as a scam.
“This was a total scam”
Bad product quality and no working contact for returns.
“return email does not work.”
Only half the items delivered and return contact doesn't work.
“only half the items delivered and the "return email" doesn't even work.”
Items didn't match advertising and return email bounced as 'Address not found'.
“Address not found”
Exchange requests ignored and all listed emails bounce back.
“they all bounce back as not existing”
Jacket was cheaply made, size guide inaccurate, and refund denied.
“completely different from the picture, cheap quality material”
One item missing and the received shirt was cheaply made and different.
“the shirt on the website and the shirt that I actually got are basically two totally different articles of clothing.”
Clothing had spelling mistakes and incorrect sizing.
“spelling mistakes on the clothes”
Clothing was awful; returns costly and refund not received.
“Clothing was absolutely awful”
Trousers were the wrong size and return emails bounced back.
“our e-mail messages are bouncing back!”
One shirt matched, others were poor quality or completely different.
“it was a completely completely different shirt”
Wrong item received, no response, and order not refunded.
“Have not recieved my order.”
Order never arrived, company changed name, and buyer lost $180.
“I WASTED 180$!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Extratopia is an online clothing retailer that sells items such as shirts, jeans, jackets, and dresses. Each product page shows photos, size guides, and prices. Customers order through the website and can use standard payment methods. The company ships internationally and posts delivery and return policy pages on its site.