Customer reviews in this dataset repeatedly report late or missing deliveries, items that differ from website photos, and quality problems such as wrong sizes, stains, or construction defects. Many reviewers also describe difficulty obtaining refunds, missing return labels, or long periods without a reply from support. If you consider purchasing from Extratopia, try a single low-cost order first, keep clear photo evidence on receipt, and use a payment method that allows dispute or chargeback options. Review the site’s published return and shipping policies and verify contact channels before completing a larger purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Items were wrong, dirty, and refund never arrived.
“Horrible customer support, they don't even try to solve your problems.”
Delivery took over a month and returns process failed.
“looked NOTHING like the photo on the website.”
Company won't provide prepaid return label and refuses practical refunds.
“Wouldn't send a prepaid label and would only refund in full if sent the item back.”
Dress differed from website photos; lace and material didn't match.
“it is not made of black satin with black lace as depicted in the photograph.”
Many reviewers report long delivery times, wrong items on arrival, unexpected delivery fees, and return processes that require customers to cover high shipping costs.
Numerous reviews describe items as poor quality or not as advertised and say refunds, small vouchers, or extra fees mean purchases aren’t worth the price paid.
Several customers note product photos and size charts that don’t match received items, missing return options on the website, and confusing ordering details.
Widespread reports of poor materials, wrong colours or sizes, defects (rust, sewn‑shut openings), and items that look different or arrive dirty.
Frequent complaints describe unanswered emails, repeated generic replies, stalled refund requests, and refusals to provide prepaid return labels or clear return instructions.
Most reviewers express a strongly negative overall impression, warning others with terms like “scam,” “never again,” or advising not to buy from the site.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order arrived late, wrong item, and company didn't respond.
“Disaster. Plus $20 more than expected.”
Received wrong size and color; poor quality and no response.
“Terrible service sent wrong size and colour”
Received wrong order, couldn't return it after long delay.
“Order completely wrong...”
Delivery took over a month and returns process failed.
“looked NOTHING like the photo on the website.”
Items were wrong, dirty, and refund never arrived.
“Horrible customer support, they don't even try to solve your problems.”
Wrong sizes sent and returns not allowed; only coupon offered.
“You cant return anything, but they will give you a coupon as an apology”
Received poor merchandise and seller stopped answering return requests.
“They will not give a return label, stopped answering my emails.”
Reported poor quality and horrible customer service alleging scams.
“Poor quality and horrible customer service!”
Product quality was awful and returns were unavailable.
“Awful quality!”
Items differed from photos though jeans had acceptable quality.
“All the products looked different to what was advertised”
Poor material, delayed delivery, and refused refunds.
“Clothes with terrible material, really seriously cheap stuff.”
Defective buttonhole caused injury and clothing quality was poor.
“the buttonhole was sewn shut??”
Received incorrect items, refund refused, and communication was generic.
“They sent incorrect items and refused to provide refund.”
Company won't provide prepaid return label and refuses practical refunds.
“Wouldn't send a prepaid label and would only refund in full if sent the item back.”
Buyer worried site is a scam and asks how to get money back.
“this site is probably a scam”
Received defective items and company demanded costly international returns.
“they offered us to send it back to China on our own cost”
Jeans were sewn shut and company provided impractical return solutions.
“jeans and they were all sewn shut where you are supposed to button”
Poor quality products and uncooperative return process led to chargeback threat.
“Basically, just a scam.”
Items didn't fit and company demanded repurchase at reduced price then ignored contact.
“they just ignored me, although I sent them several mails.”
Received different material than advertised and company won't cover return shipping.
“Horrible product and customer service!”
Paid but never received order; tracking showed non-delivery.
“I made a purchase, never received anything from my order.”
Items were counterfeit imitations with terrible quality.
“ALL FAKE CLOTHES WITH NO QUALITY AT ALL.”
Reviewer asserts the site is a scam with poor quality and no returns.
“the site is a scam.”
Shirts never arrived and company refused to refund payment.
“They stole my money.”
Clothing didn't match pictures and quality was terrible.
“Not like the pictures at all.”
Three items were poor quality and returns were impossible.
“3 items are very poor quality and over priced”
Late delivery, undeliverable contact email, and poor product quality.
“Item does not look like the pic and for the price I paid it is a poor quality”
Order incomplete and overpriced; seller described as a scam.
“This was a total scam”
Bad product quality and no working contact for returns.
“return email does not work.”
Only half the items delivered and return contact doesn't work.
“only half the items delivered and the "return email" doesn't even work.”
Items didn't match advertising and return email bounced as 'Address not found'.
“Address not found”
Exchange requests ignored and all listed emails bounce back.
“they all bounce back as not existing”
Jacket was cheaply made, size guide inaccurate, and refund denied.
“completely different from the picture, cheap quality material”
One item missing and the received shirt was cheaply made and different.
“the shirt on the website and the shirt that I actually got are basically two totally different articles of clothing.”
Clothing had spelling mistakes and incorrect sizing.
“spelling mistakes on the clothes”
Clothing was awful; returns costly and refund not received.
“Clothing was absolutely awful”
Trousers were the wrong size and return emails bounced back.
“our e-mail messages are bouncing back!”
One shirt matched, others were poor quality or completely different.
“it was a completely completely different shirt”
Wrong item received, no response, and order not refunded.
“Have not recieved my order.”
Order never arrived, company changed name, and buyer lost $180.
“I WASTED 180$!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Extratopia is an online apparel retailer selling clothes and accessories through its website. Shoppers researching Extratopia typically look for information about sizing accuracy, how closely items match product photos, shipping times, and return policies. When evaluating the brand, consumers often prioritize recent customer reports on product condition, delivery reliability, and responsiveness to refund requests. Confirm official contact channels, return terms, and payment protections before placing an order.