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We Collect & Analyze Reviews

Extratopia
Experiences & Reviews

Extratopia is an online apparel retailer selling clothes and accessories through its website. Shoppers researching Extratopia typically look for information about sizing accuracy, how closely items match product photos, shipping times, and return policies. When evaluating the brand, consumers often prioritize recent customer reports on product condition, delivery reliability, and responsiveness to refund requests. Confirm official contact channels, return terms, and payment protections before placing an order.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 5%
Latest Review 22d
Overall Rating
1.3

Our Analysis

🎯

Service quality

Many reviewers report long delivery times, wrong items on arrival, unexpected delivery fees, and return processes that require customers to cover high shipping costs.

Share of mentions
19%
Weak
💰

Value for money

Numerous reviews describe items as poor quality or not as advertised and say refunds, small vouchers, or extra fees mean purchases aren’t worth the price paid.

Share of mentions
13%
Weak
⚡

User experience

Several customers note product photos and size charts that don’t match received items, missing return options on the website, and confusing ordering details.

Share of mentions
9%
Weak
🔧

Product quality

Widespread reports of poor materials, wrong colours or sizes, defects (rust, sewn‑shut openings), and items that look different or arrive dirty.

Share of mentions
21%
Weak
📞

Communication

Frequent complaints describe unanswered emails, repeated generic replies, stalled refund requests, and refusals to provide prepaid return labels or clear return instructions.

Share of mentions
18%
Weak
⭐

Overall experience

Most reviewers express a strongly negative overall impression, warning others with terms like “scam,” “never again,” or advising not to buy from the site.

Share of mentions
21%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

C
Carrie Lint
trustpilot.com Oct 01, 2025

Disaster

I ordered 3 pieces from this company. 2 of the pieces arrived as I ordered but shipping was due upon delivery? I tried to contact the company twice an...

J
JV
trustpilot.com Oct 01, 2025

Terrible service sent wrong size and colour quality also poor

Terrible service sent wrong size and colour then said we could keep that item and we could have $20 money off next order. I explained that this was no...

m
michela scott
trustpilot.com Oct 01, 2025

Order completely wrong..

Order completely wrong... can't return it took so long to g...

D
Donna Dongmann
trustpilot.com Oct 01, 2025

Takes over a month to receive the poor… Takes over a month to receive the poor quality items When the tank tops arrived they looked NOTHING like the photo on the website. The dress was too small.I st

Takes over a month to receive the poor… Takes over a month to receive the poor quality items When the tank tops arrived they looked NOTHING like the p...

D
Desy
trustpilot.com Oct 01, 2025

Horrible shop, don't buy from them

Absolutely infuriating. I've ordered 3 items from them, they didn't look like they were supposed to, the shorts were wayyy smaller and also dirty (the...

M
Michelle Ma
trustpilot.com Oct 01, 2025

Liveliky sent me 2 orders the wrong…

Liveliky sent me 2 orders the wrong size and 1 order that was not even the same as the one pictured. You cant return anything,...

c
cheryl Legaspi
trustpilot.com Oct 01, 2025

Awful and a scam

Awful, horrible merchandise. Complete scam. Save your money and the headache. They will not give a return...

F
FStone
trustpilot.com Oct 01, 2025

Buyers be aware and don’t order from…

Buyers be aware and don’t order from this site. They are scammers and lie about your order. Poor quality and horrible customer service! They don’...

J
Jennifer
trustpilot.com Oct 01, 2025

Awful!!!

Awful!!!! Awful quality! Wish I had read the reviews. The...

P
Padma
trustpilot.com Oct 01, 2025

Wrong Products Sent

I ordered a pair of jeans and two shirts. All the products looked different to what was advertised, and I can see now that the obviously s...

K
K. Q
trustpilot.com Oct 01, 2025

STAY AWAY !!

Clothes with terrible material, really seriously cheap stuff. They say their sizing is on the smaller size, we ordered 2 sizes up and it was still too...

M
Madison SM
trustpilot.com Oct 01, 2025

I literally went to a hospital because of my order //:

I ordered jean shorts from there and the buttonhole was sewn shut?? This was mostly my fault, but I ended up cutting my...

H
Harlowe Arden
trustpilot.com Oct 01, 2025

They sent incorrect items and refused to provide refund.

They sent incorrect items. They then could not provide the items I ordered because they were sold out. They refused to provide a refund an...

O
Olivia Evans
trustpilot.com Oct 01, 2025

100% worst online retailer

Admitted fault at sending the wrong item. Wouldn't send a prepaid label and would only refund in full if sent the item back. As the item was disgustin...

I
Ingrid Johanne Ovesen
trustpilot.com Oct 01, 2025

This is not quite a review but more of…

This is not quite a review but more of a question. I ordered about a month ago and thought by now i should have gotten my order. And i thought ‘this s...

B
B. Reinhardt
trustpilot.com Oct 01, 2025

Never again!

Never again! Please do not order at this incredible bad online warehouse! We ordered 3 Sweatshirts for a pretty high price. One of them was a bad doub...

K
Kalee C
trustpilot.com Oct 01, 2025

Scam

Scam. If I could give 0 stars I would. I ordered jeans and they were all sewn shut where you are supposed to button. They tried to tell me to get them...

M
Mark D
trustpilot.com Oct 01, 2025

Basically just scammers

Basically, just a scam. Products arrived and the quality was appalling. Have been trying to get them returned for about 2 weeks, and they simply won't...

I
Inbar
trustpilot.com Oct 01, 2025

Don't purchase anything from them

First I received the items which were too big, although I ordered them according to the size table, then I asked to send them back and replace them, a...

U
Upset customer
trustpilot.com Oct 01, 2025

Horrible product and customer service

Horrible product and customer service! Do not order anything from this company! I ordered 2 “knit” sweaters and they sent one which is a polyester swe...

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Conclusion

Customer reviews in this dataset repeatedly report late or missing deliveries, items that differ from website photos, and quality problems such as wrong sizes, stains, or construction defects. Many reviewers also describe difficulty obtaining refunds, missing return labels, or long periods without a reply from support. If you consider purchasing from Extratopia, try a single low-cost order first, keep clear photo evidence on receipt, and use a payment method that allows dispute or chargeback options. Review the site’s published return and shipping policies and verify contact channels before completing a larger purchase.