Reviews Analyzed
21
We Collect & Analyze Reviews
Ezcosplay
Experiences & Reviews
Ezcosplay is an e-commerce retailer focused on cosplay costumes, wigs, accessories and props. The site commonly offers ready-made and custom-sized options, product pages with sizing guides and photos, and ships to international customers. People researching Ezcosplay typically look for anime, game and film character costumes, custom fittings, and information on shipping, returns and customer support.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
19d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Some reviewers report on-time manufacture and quick shipping, while a number describe long delays, late deliveries and difficult refund handling.
Share of mentions
Mixed
17%
💰
Value for money
Several customers note good prices and perceived value; others call out hidden fees, unclear lucky-bag value and disappointment with refunds.
Share of mentions
Mixed
7%
⚡
User experience
Ordering and sizing guides are praised by many, but others report confusing sizing, wrong custom sizes and a frustrating ordering process.
Share of mentions
Mixed
10%
🔧
Product quality
Most reviews highlight strong construction, fabric choice, detail and comfort; a few reviews report poor sewing or incorrect custom sizing.
Share of mentions
Strong
24%
📞
Communication
Many buyers describe responsive, helpful support and updates, while several report no responses, slow replies and problems with dispute resolution.
Share of mentions
Mixed
17%
⭐
Overall experience
A majority of reviewers are satisfied and would buy again for quality and fit; a notable minority report service, shipping and refund problems.
Share of mentions
Strong
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – October 2025).
EzCosplay is my highest (and only)…
"EzCosplay is my highest (and only) recommended cosplay creator. The quality, attention to detail, incredible customer service and the fact that they f..."
Brittnay C
Trustpilot
Oct 01, 2025
Featured for: Positive on quality and service
Don't waste your money and time
"Ordered August 11 without tailoring and did not arrive until September 30. They refused to cancel and refund the order and only sent the..."
PC
Trustpilot
Oct 01, 2025
Featured for: Delayed shipping and refund complaint
Good Quality Cosplay, But Poor Customer Service and Hidden Fees
"I’ve had a really mixed experience with EZCosplay. The cosplay I did receive looked great and matched the pictures, but the process getting there was..."
TACHY
Trustpilot
Oct 01, 2025
Featured for: Good product, hidden fees, support issues
Scummy Deception and Censorship
"Non-existent customer service and deceptive practices. Ordered a "Lucky Bag", which is a gamble on getting a random costume. They have tiers of value,..."
B.
Trustpilot
Oct 01, 2025
Featured for: Claims deceptive practices and censorship
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
P
PC
trustpilot.com
Oct 01, 2025
Don't waste your money and time
Ordered August 11 without tailoring and did not arrive until September 30. They refused to cancel and refund the order and only sent the...
a
adam thain
trustpilot.com
Oct 01, 2025
Smooth Ordering for High Quality Products
The order process was simple and smooth, the sizing guide was brilliant for both male and female cosplayers, any doubts I had for choosi...
P
Priscilla S.
trustpilot.com
Oct 01, 2025
Love my Rumi Kpop Demon Hunter costume
Love my Rumi Kpop Demon Hunter costume. Perfectly made. The details are really good. I'm very impressed. The manufacture t...
H
Helgeo X
trustpilot.com
Oct 01, 2025
Wrong size on custom order, blamed me
They gave me the wrong size after I ordered custom size, then blamed me for putting body size instead of final costume size, ev...
N
Neko Nira
trustpilot.com
Oct 01, 2025
EzCosplay have wonderful outfit designs…
EzCosplay have wonderful outfit designs and I never leave unsatisfied. I always recommend going to EzCosplay fo...
B
Brittnay C
trustpilot.com
Oct 01, 2025
EzCosplay is my highest (and only)…
EzCosplay is my highest (and only) recommended cosplay creator. The quality, attention to detail, incredible customer service and the fact that they f...
T
TACHY
trustpilot.com
Oct 01, 2025
Good Quality Cosplay, But Poor Customer Service and Hidden Fees
I’ve had a really mixed experience with EZCosplay. The cosplay I did receive looked great and matched the pictures, but the process getting there was...
J
Joe Zimmerman
trustpilot.com
Oct 01, 2025
I am a Cosplayer who is very passionate…
I am a Cosplayer who is very passionate about their Cosplays. I have bought from a lot of different sites and locations. Bu...
C
Consumer
trustpilot.com
Oct 01, 2025
Honestly the cosplay turned out amazing…
Honestly the cosplay turned out amazing tho some random untold parts came along but still quality is top notc...
K
Kijou
trustpilot.com
Oct 01, 2025
Iso Valorant Cosplay
Say that I loved this cosplay is little. The details are made to perfection and the fabrics are nothing short of beautiful! I wore it for a whole day...
S
Shiann Collins
trustpilot.com
Oct 01, 2025
I ordered two things from this website
I ordered two things from this website, i had heard good things! both of the items that came were super great material, i absolutely love one of them,...
B
B.
trustpilot.com
Oct 01, 2025
Scummy Deception and Censorship
Non-existent customer service and deceptive practices. Ordered a "Lucky Bag", which is a gamble on getting a random costume. They have tiers of value,...
J
Jane Jones
trustpilot.com
Oct 01, 2025
HORRIBLE
HORRIBLE. just horrible customer service, horrible co...
J
Jen Jen
trustpilot.com
Oct 01, 2025
Happy EzCosplay Customer
Still love the Qualitys from EzCosplay ❤️ Also...
C
Cwang
trustpilot.com
Oct 01, 2025
Great costume!
Customer service from EZcosplay was so friendly! I received my Arcane Powder...
b
btiipig.cos
trustpilot.com
Oct 01, 2025
Mikasa AOT
I got the attack on titan season 4 cosplay! It was marked as a Levi cosplay but u got it for mikasa and it...
C
Consumer
trustpilot.com
Oct 01, 2025
Amazing love it
Amazing love it, the cosplay is...
M
Manuel Hernandez
trustpilot.com
Oct 01, 2025
Mercury Power, Make Up!
I have enjoyed working with EZCosplay Costumes. I bought a Sailor Mercury anniversary costume and it was amazing! I’ve connected with customer...
S
Stephen D.
trustpilot.com
Oct 01, 2025
Great value, good communication and turn around time
Effective and timely communication. Delivered the custom sized costume on t...
A
Ash ToxieKat
trustpilot.com
Oct 01, 2025
I was very impressed with the quality…
I was very impressed with the quality of the costume I received. Often when I purchase costumes they’re lower quali...
Conclusion
Reviews show a clear pattern: product construction, materials and costume detail are frequently praised, and many customers report good fit and comfort. However, multiple reviewers report inconsistent service—long shipping times, slow or non-responsive support, problems with custom sizing and disputes over refunds. Several accounts also reference unexpected fees (customs or hidden charges) and concerns about promotional items or value guarantees. If you consider buying, review sizing instructions carefully, allow extra lead time for delivery, check terms for customs/fees, and document communications when ordering custom pieces.