Reviewers often praise well-made costumes and wigs, accurate custom sizing, and many orders arriving on time. Several customers mention quick turnaround and useful measurement help. The main complaints focus on damaged items, late deliveries, and refunds that were not resolved. A smaller group points to inconsistent fit and minor costume flaws.
Examples from available reviews (Feb 2023 – Mar 2026).
Low-quality item that broke and customer service didn't respond.
“Item broke just from LIFTING THE GOD DAMN PROP!”
High-quality materials, great detailing, and timely delivery.
“Materials used in the costumes are great and the attention to detail is amazing!”
Reviewer reports horrible customer service and communication failures.
“HORRIBLE. just horrible customer service, horrible communication”
Custom-tailored costume fit perfectly, comfortable and high quality.
“It fits me like a GLOVE”
Many reviewers describe quick builds and staff who help with measurements. Others report cancellations, refunds being refused, or items arriving damaged with no resolution. Reviews split between helpful support and service described as unresponsive or hostile.
Several customers say custom and expedited orders feel like good value. A smaller number mention surprise fees or poor value from mystery/lucky bags. Complaints about price come up less often than comments about quality and service.
Many buyers praise accurate sizing, clear size charts, and a comfortable fit on custom items. A smaller but repeat group describes inconsistent sizing or fit issues when sitting or moving. Positive fit feedback appears more common than fit complaints.
Many reviews point to strong materials, detailed work, and wigs and costumes that hold up well. Several reviewers also report breakage, seams splitting, or ornaments falling off on first use. Overall quality praise outweighs immediate-defect reports, but serious issues show up in multiple reviews.
Multiple reviewers mention clear updates and helpful replies about orders and custom measurements. Others describe slow responses, copy-and-paste messages, and unclear information on shipping and fees. Communication ranges from proactive to missing or unhelpful follow-up.
Reviews swing between very happy and deeply dissatisfied. Positive accounts mention accurate builds, on-time delivery, and good materials. Negative accounts focus on damaged items, late shipments, and refund disputes that were not resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Low-quality item that broke and customer service didn't respond.
“Item broke just from LIFTING THE GOD DAMN PROP!”
Custom-sized dress fit the reviewer's figure perfectly for MTF body.
“it fits my figure perfectly.”
Costume and wig quality excellent, though stockings sag.
“Only downside is that the stockings keep sagging down”
Wig was high quality, held shape, and earned compliments.
“The wig I bought was great quality and looked really good.”
Site offered a styled wig and helpful service; highly recommended.
“They even styled it for me”
Tifa cosplay was mostly good but the shorts did not fit.
“The shorts don't fit though”
Order delayed, arrived damaged and wrong, and refund unresolved.
“It's completely damaged”
Customer service gave clear, frequent updates despite order not yet received.
“they gave me very clear updates on my products”
Rika wig fit perfectly after minor brushing and was worth purchasing.
“Got my Rika Wig and I liked it!”
Support repeatedly pushed custom sizing and gave unhelpful copy-paste replies.
“the responses I received were copy-paste suggestions for custom sizing”
Fit was accurate but small decorative pieces fell off easily.
“the small diamond shapes jewels immediately came off the belt pouches”
Proud of the Yakumo wig; the quality was nice.
“I am very proud of the yakumo wig”
Cosplay fit well but coat felt stiff at the shoulders.
“the coat being a bit stiff on the shoulders”
Suit arrived early and looked good but some seams were coming apart.
“some of the seams on where the arm daggers are coming a part”
Reviewer states product was excellent.
“Excelent product!”
Consistently satisfied with quality, customer service, and cosplay journey support.
“EZCosplay has been my go-to shop ever since I started cosplaying during the pandemic.”
Costume built quickly and staff helped with correct measurements.
“The costume was built fast”
Arrived on time, fit well, accurate, and popular at conventions.
“fit perfectly and still fits after losing a lot of weight”
Costume fit well, was good quality, and delivered on time.
“Loved my costume. The fit and quality were great.”
High-quality materials, great detailing, and timely delivery.
“Materials used in the costumes are great and the attention to detail is amazing!”
Wig arrived mostly detangled, reasonably priced, and in time.
“It came almost fully detangled as well”
Costume fit well; only minor issue was tie length for larger sizes.
“Costume arrived and everything fit great”
EZ cosplay sizing matched chart and fit correctly unlike other vendor.
“Love your size chart!”
Costume broke, wig too small, prop damaged, but refund later issued.
“My costume instantly broke when I tried adding the accessories to it.”
Cancelled order promised refund but company ignored refund requests.
“EZCosplay DOES NOT refunding you!”
Received quality costume on short notice and satisfied with value.
“ez cosplay managed to get it to me on time and the product is of really good quality”
Custom costume arrived smaller than provided measurements and remake not sent.
“it was smaller than the measurements I provided”
Order arrived late, refund refused, and costume was poor quality.
“They refused to cancel and refund the order”
Ordering was simple and sizing guidance resolved doubts.
“The order process was simple and smooth”
Costume was well made with accurate details and timely shipping.
“Perfectly made.”
Custom order arrived in wrong size and support blamed me.
“They gave me the wrong size after I ordered custom size”
They offer many attractive cosplay designs and commission options.
“EzCosplay have wonderful outfit designs”
Excellent quality, detail, and customer service; very positive cosplay experience.
“The quality, attention to detail, incredible customer service”
Good costume quality but slow shipping, poor communication, and hidden fees.
“lack of transparency, poor communication, long shipping times, and hidden fees”
Reliable service with great quality and accurate sizing.
“reliable and having great quality with the perfect sizes!”
Cosplay quality top notch with good communication and packaging.
“communication top notch they keep you updated”
Cosplay has perfect details, beautiful fabric, and comfortable fit.
“The details are made to perfection”
One item was excellent while the other had notable sizing issues.
“The torso seemed very long and the legs were actually pretty short”
Paid $100 lucky bag but received item worth less than purchase value.
“paid $100 for the bag and received a costume currently priced on their website at $85”
Reviewer reports horrible customer service and communication failures.
“HORRIBLE. just horrible customer service, horrible communication”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ezcosplay sells cosplay costumes, wigs, props, and accessories online. It offers custom sizing and made-to-order pieces based on provided measurements and size charts. Customers can buy styled wigs and order tailored costumes, with options for faster production. Ezcosplay ships internationally, provides tracking, and offers customer support for both custom and ready-to-ship orders.