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We Collect & Analyze Reviews

Fabric.com
Experiences & Reviews

Fabric.com is an online retailer focused on fabrics, trims, sewing supplies, and home-decor textiles sold by the yard and in set quantities. The site lists a wide range of quilting, apparel, upholstery, and specialty fabrics, with product photos, descriptions, and customer reviews. Shoppers commonly consult reviews to check fabric accuracy, shipping, returns, and customer service before placing larger or bulk orders.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 24%
Latest Review 24d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Many reviewers describe order handling issues: promised items that are out of stock, delayed fulfillment, and slow or missing refunds; a small number report prompt, helpful service.

Share of mentions
17%
Weak
💰

Value for money

Several customers report lost or delayed refunds, nonrefunded shipping fees, and items that did not match descriptions, while a minority cite cost savings versus higher-end alternatives.

Share of mentions
15%
Weak
⚡

User experience

Frequent reports of orders shown as in-stock then cancelled, inconsistent cutting or packaging, and lengthy return processes; some orders arrived on time and as described.

Share of mentions
19%
Weak
🔧

Product quality

Reports include fabric not matching advertised fiber or color, inconsistent yardage cuts (e.g. 34" vs 36"), mold or damage, and alleged non-authentic items; other buyers praise accurate descriptions and good material.

Share of mentions
11%
Weak
📞

Communication

Many reviewers describe rude or unhelpful responses, lack of transparency on stock and returns, and repetitive follow-ups; some reviewers note courteous and responsive representatives resolving issues.

Share of mentions
17%
Weak
⭐

Overall experience

Most reviews express dissatisfaction with fulfillment, returns, or customer support, though a subset of shoppers report consistent quality, timely delivery, and helpful service.

Share of mentions
22%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

S
Shubhra Kamat
trustpilot.com Oct 01, 2025

Extremely disappointed with the…

Extremely disappointed with the experience at Fabric ! They are rude and not having your cameras...

I
Idrees Khan
trustpilot.com Oct 01, 2025

These are scamet

...

A
A. Pryor
trustpilot.com Oct 01, 2025

Absolutely worst company I’ve dealt…

Absolutely worst company I’ve dealt with. I asked for details of my order and said it’s been a week and all I got was “actually you made your order on...

D
DODOINK.
trustpilot.com Oct 01, 2025

FAKE item. Costly and long return process.

Very disappointed. Item was fake - had no leather trimming and dodgy stitching. Went to Prada store to verify and they confirmed that the model was re...

n
notfair
trustpilot.com Oct 01, 2025

A fabric they advertised as 'organic…

A fabric they advertised as 'organic cotton' turned out to be more like %20-%30 polyester (felt super silky and melted...

Y
Yulee two
trustpilot.com Oct 01, 2025

No product, no refund.

I ordered 4 yards of material- the web site aid it was available and in stock. They charged my credit card, then told me my item was out of stock and...

K
Kim Bartley
trustpilot.com Oct 01, 2025

I would not recommend this company

I would not recommend this company! I placed an order on July 19, 2022 for two items. I was messaged they were out of one of the items. They did ship...

J
Jaypee Miller
trustpilot.com Oct 01, 2025

Pattern Is Pretty Cool

It came earlier than expected...

L
Lisa h
trustpilot.com Oct 01, 2025

I am not a robot

I am not a robot! I ordered pillows and then read the reviews! After reading the reviews...I was like ohhhh crap I'm not going to get my pillows!!!...

D
Donna Chalmers
trustpilot.com Oct 01, 2025

NEVER AGAIN

I have NEVER been successful ordering from this company. The site will let you add fabric..pay for it… then send you an ema...

K
Krisztian Mizsei
trustpilot.com Oct 01, 2025

The security take us super …

The security take us super aggressively out and they were nearly break my friend arm ,my face has been smashed by security and my Jaw bone has been sm...

B
Barbara Anderson
trustpilot.com Oct 01, 2025

Excellent customer service!

I recently made a purchase and didn't care for it. The photo online looked like a mu...

G
Gemma Windlwy
trustpilot.com Oct 01, 2025

I am disappointed in fabricti.com I…

I am disappointed in fabricti.com I made a order on 31/12/2021 I still have not received any goods 😢 and emailed weekly to be told wait 7 business day...

A
A. Leclear
trustpilot.com Oct 01, 2025

Getting a Refund is a Total Mess

I have no complaints about the fabric. My issue is with the company not refunding me on my returns. I have a small business and buy frequently from th...

C
Crafty Mama
trustpilot.com Oct 01, 2025

Ordered a yard...recieved 34"

I have made several purchases from fabric.com and there is no consistency in how they cut the fabric. When I order a yard of fabric, I expect to recei...

A
Aliya
trustpilot.com Oct 01, 2025

I purchased out door material for my…

I purchased out door material for my outdoor furniture. The material is not outdoor material as the material started getting moldy within six months....

L
Lyn Koster
trustpilot.com Oct 01, 2025

I ordered a “bolt” of white Kona brand…

I ordered a “bolt” of white Kona brand cotton. Instead of arriving on a nice Kona labels bolt, it arrived flat...

A
Auria Kirkendall
trustpilot.com Oct 01, 2025

Excellent Quality and Communication!

Each of my orders of upholstery velvet (see exact product list below) and other fabric has arrived on time and exactly as described. In fact, one of m...

Z
Zmnako Sleman
trustpilot.com Oct 01, 2025

Avoid

Avoid. Deceiving. unhelpful customer service. order the fiteed sheet it was white in a picture when arrive it was blue. in the ind...

R
Rachel
trustpilot.com Oct 01, 2025

Never heard of this company until my UK…

Never heard of this company until my UK bank blocked my ca...

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Conclusion

Reviews for Fabric.com in this sample show a mix of positive product experiences and frequent operational problems. Multiple reviewers report stock inaccuracies, delayed or missing refunds, and inconsistent fabric presentation or cutting (for example receiving 34" edges when a 36" yard was expected). Several customers praised accurate product descriptions, timely delivery, and helpful customer service in specific cases. If you plan a large purchase, consider ordering samples, confirming current stock before placing bulk orders, and using payment methods with buyer protection to reduce risk.