Reviews for Fabric.com in this sample show a mix of positive product experiences and frequent operational problems. Multiple reviewers report stock inaccuracies, delayed or missing refunds, and inconsistent fabric presentation or cutting (for example receiving 34" edges when a 36" yard was expected). Several customers praised accurate product descriptions, timely delivery, and helpful customer service in specific cases. If you plan a large purchase, consider ordering samples, confirming current stock before placing bulk orders, and using payment methods with buyer protection to reduce risk.
Examples from available reviews (Apr 2010 – Feb 2026).
Orders arrived on time and matched descriptions; customer praises product quality.
“Each of my orders of upholstery velvet (see exact product list below) and other fabric has arrived on time and exactly as described.”
Customer returned fabric and received a prompt refund from customer service.
“they refunded my money promptly.”
Customer received an apparently fake item and faced costly return process.
“Item was fake - had no leather trimming and dodgy stitching.”
Orders repeatedly canceled and refund of $50.18 not received.
“7-26 STILL HAVE NOT RECEIVED MY 50.18!”
Many reviewers describe order handling issues: promised items that are out of stock, delayed fulfillment, and slow or missing refunds; a small number report prompt, helpful service.
Several customers report lost or delayed refunds, nonrefunded shipping fees, and items that did not match descriptions, while a minority cite cost savings versus higher-end alternatives.
Frequent reports of orders shown as in-stock then cancelled, inconsistent cutting or packaging, and lengthy return processes; some orders arrived on time and as described.
Reports include fabric not matching advertised fiber or color, inconsistent yardage cuts (e.g. 34" vs 36"), mold or damage, and alleged non-authentic items; other buyers praise accurate descriptions and good material.
Many reviewers describe rude or unhelpful responses, lack of transparency on stock and returns, and repetitive follow-ups; some reviewers note courteous and responsive representatives resolving issues.
Most reviews express dissatisfaction with fulfillment, returns, or customer support, though a subset of shoppers report consistent quality, timely delivery, and helpful service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Repeat customer experienced prompt, friendly service and quick problem resolution.
“they did not question the mistake, they just made it right.”
Order missing item and wrong fabric sent; customer service unresponsive.
“I have heard NOTHING back from them.”
Shipping was slower than advertised and customer service was poor.
“Sloooow shipping and poor customer service.”
Received remnants instead of paid yardage and refund was inadequate.
“What I received was four little remnants!”
Online inventory often mismatches real stock and communication is poor.
“Their online inventory never matches what the really have on hand.”
Order never received and company claimed they never got the PayPal payment.
“they never received my PayPal payment.”
Partial shipment arrived and customer service was unhelpful and dismissive.
“I'll see what I can do; have a nice day.' and hung up!”
Repeat buyer is very satisfied with selection, price, service, and delivery.
“I am extremely satisfied with the selections, price, customer service and delivery.”
Longtime customer reports consistent good service and timely delivery.
“I have been ordering from Fabric.com for several years and I have never been disappointed.”
Orders were lost or incorrect and refund required a credit card dispute.
“I have to put in a dispute with my credit card company to get my money back.”
Order shipped late, taking nine days instead of promised 48 hours.
“it states that they ship within 48 hours and my order took 9 days before it left.”
Order arrived late, wrong fabric, and customer service mishandled returns.
“the fabric I received was not at all what I had ordered”
Order arrived quickly and was much cheaper than competitors.
“it was half the price of other websites too”
Many orders arrive incorrect, late, or differing from website images.
“every other fabric, including sale fabric has arrived as the wrong item”
Fabric sold then listed out of stock, and refund was delayed.
“the fabric is out of stock”
Company double charged a purchase and gave inconsistent customer service explanations.
“they charged me again for the same transaction!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fabric.com is an online retailer focused on fabrics, trims, sewing supplies, and home-decor textiles sold by the yard and in set quantities. The site lists a wide range of quilting, apparel, upholstery, and specialty fabrics, with product photos, descriptions, and customer reviews. Shoppers commonly consult reviews to check fabric accuracy, shipping, returns, and customer service before placing larger or bulk orders.