Many reviews say orders never arrived and follow-up requests went unanswered. Customers often report being charged but not receiving a refund or replacement. A smaller number describe smooth purchases, good prices, and products that met expectations. Overall, reviews split between frequent delivery breakdowns and occasional positive transactions.
Examples from available reviews (Jan 2018 – Mar 2026).
Order never arrived and company did not respond to inquiries.
“THEY STOLE MY MONEY!!!!!!”
They sent a defective item and failed to address return requests.
“They sent me a defective piece of merchandise.”
Reviewer recommends Factory Outlet products and finds tools very useful.
“i love the bed its very confortable”
Bought a high-end trolling motor at a great price with free shipping.
“great price and free shipping and no tax”
Most complaints focus on orders not being fulfilled. Reviewers frequently describe being charged without anything shipping, replacements that never arrive, and canceled orders that still get shipped. Positive notes about service appear, but they are limited.
Several reviewers highlight low prices and free-shipping offers. Others say payment was taken but no product or refund followed. Positive value comments show up, but billing and delivery problems appear more often.
Some customers say checkout was simple and the purchase was quick. Many others report being unable to cancel, phone lines that do not work, and late or missing order updates. An easy checkout does not reliably lead to delivery or a fix when something goes wrong.
Reviews mention items arriving damaged, incorrect, or refurbished, sometimes with performance problems. A smaller group describes comfortable or good-performing products and useful tools. Praise for quality appears, but less often than reports of wrong or faulty items.
Reviews often mention emails that go unanswered and support lines that are disconnected. Several reviewers describe tracking that shows delivery even though they did not receive the package, along with long backorder messages. A few mention communication that was fine, but those comments are rare.
Across reviews, the main theme is orders left unresolved and weak support after purchase. A smaller set reports successful purchases and solid value. The gap between many negative experiences and a handful of positive ones stands out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Sitejabber (20) · bbb.org (10) · Reviews (3) · Reviews (1) · Quotes shortened · As of: March 2026
Order never arrived and company did not respond to inquiries.
“THEY STOLE MY MONEY!!!!!!”
Reviewer described the platform as perfect.
“Perfect platform”
Refurbished GPS never arrived and company did not respond.
“Three emails sent....no response to date.”
They sent a defective item and failed to address return requests.
“They sent me a defective piece of merchandise.”
Reviewer claims the site is a complete scam and stole money.
“This site is a complete scam to steal your money”
Damaged item returned but no refund and no response.
“it was delivered damaged beyond use.”
Partial shipment received and company failed to send remaining filters.
“One filter arrived.”
Ordered a Garmin watch and received no delivery information.
“I haven't heard anything about delivery”
Refurbished Garmin had poor battery life and return instructions delayed.
“Poor battery life .”
Order delayed, cancellation blocked by non-working phone lines and no response.
“there is a recording saying due to technical problems they cannot take any calls.”
Garmin order not received and refund not issued; phone system unavailable.
“Ordered a Garmin and NEVER RECEIVED IT.”
Payment taken but satnav not dispatched and company unresponsive.
“Absolutely useless.”
Company ships and charges quickly but is unresponsive post-sale.
“hey are completly unresponsive if you have an issue with your order.”
Order placed in December still not received and only delayed responses.
“As of this date I still haven't received my order.”
Ordered February 14 and never received product; no responses.
“product has not arrived so far!!”
Refurbished Garmin malfunctioned and return/exchange communications were slow.
“I filled out the return form 3 March and have had really slow response.”
No response or tracking information; calls disconnected and suspected fraud.
“I then called sales support a number of times and was disconnected.”
Purchase was easy and item was obtained without issues.
“Easy to purchase the item I needed.”
Phones work well for restaurant and ordering experience was great.
“Great prices!”
Open-box shaver lost in transit and customer service refused refund or replacement.
“Customer service couldn't replace or refund my money.”
Asks whether a refund is possible.
“Is possible to get your money back”
Company falsely advertises free shipping on orders over $99.
“Company falsely advertises free shipping on all orders over $99.”
Tracking claimed delivery but local post office had no record and item missing.
“Tracking on there website said the parcel has been delivered”
Product never received despite tracking; no refund issued.
“Never received my product and no refund to date.”
Replacement blades paid for but never delivered and company unreachable.
“they took my money but never delivered.”
Charged for Norelco heads but company unreachable and no refund issued.
“the lines are no longer in service.”
Order never received after many emails and tracking showed wrong area.
“After 20+ emails nothing and it has been over a year.”
Company keeps sending backorder emails for two years and won't stop.
“SCAM. They have been sending emails about an order that was "back ordered" 2 years ago!”
Garmin order never received and company failed to cancel or refund.
“Do NOT spend your money with these people!”
Order charged but not delivered; multiple contact attempts received no response.
“I was charged but never receive my order.”
Paid for replacement blades but item never shipped and support unresponsive.
“I either want the product or want my money refunded.”
Placed an order but received no tracking and customer support didn't respond.
“emails go unanswered.”
Open-box shaver lost in transit and customer service refused refund or replacement.
“Customer service couldn't replace or refund my money.”
Reviewer recommends Factory Outlet products and finds tools very useful.
“i love the bed its very confortable”
Reviewer recommends Factory Outlet products and finds tools very useful.
“i love the bed its very confortable”
Received used incompatible phone and company delayed returns until policy expired.
“sent me a used phone instead of a new one”
Ordered mugs, tracking claimed delivery but customer never received items.
“their so-called tracking system said it was delivered January 8.”
Two orders never arrived and promised refunds were not received.
“They said they'd issue a refund, still have yet to see it.”
Order not received and company couldn't provide delivery proof or signature.
“I never received my order, and they gave me the run around that it was delivered and signed for”
Employee shared political opinions during retail interaction and reviewer left offended.
“She felt the need to continue although I was turned and leaving the store with her political opinion.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Factory Outlet Store runs an online shop that sells discounted consumer goods. Its website lists products across several categories and accepts standard online payment methods. The company handles orders, creates shipping labels, and arranges parcel delivery. It posts shipping and return policies and offers support via email and phone for order questions.