Review content shows a strong pattern of customer complaints about order fulfillment, unresponsive support, damaged or defective items, and delayed or missing refunds. A smaller number of reviews report straightforward, positive purchase experiences and satisfactory pricing. Given the volume of complaints about communication and refunds, prospective buyers should exercise caution: prefer small test purchases, document orders, and use payment methods with buyer protection. If problems occur, contact your card issuer promptly and retain tracking/return documentation.
Examples from available reviews (Jan 2018 – Feb 2026).
Order never arrived and company did not respond to inquiries.
“THEY STOLE MY MONEY!!!!!!”
Damaged item returned but no refund and no response.
“it was delivered damaged beyond use.”
Reviewer described the platform as perfect.
“Perfect platform”
Phones work well for restaurant and ordering experience was great.
“Great prices!”
Many reviewers report order fulfillment failures: delayed, incomplete or canceled orders and problems getting refunds or returns handled.
Several reviewers describe lost funds, withheld refunds or non‑delivery that left them out of pocket; a small number praise pricing.
A few users report a smooth purchase or platform experience; positive comments focus on easy ordering and compatible products.
Multiple reports describe damaged, defective or poorly functioning items (including refurbished units) with return requests not resolved promptly.
Frequent complaints about unresponsive customer support: unanswered emails, non‑working phone lines, automated messages and long delays.
Most reviewers report negative end‑to‑end experiences (no delivery, damage, or no refund). A minority describe positive purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Sitejabber (20) · bbb.org (10) · Reviews (3) · Reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and company did not respond to inquiries.
“THEY STOLE MY MONEY!!!!!!”
Reviewer described the platform as perfect.
“Perfect platform”
Refurbished GPS never arrived and company did not respond.
“Three emails sent....no response to date.”
They sent a defective item and failed to address return requests.
“They sent me a defective piece of merchandise.”
Reviewer claims the site is a complete scam and stole money.
“This site is a complete scam to steal your money”
Damaged item returned but no refund and no response.
“it was delivered damaged beyond use.”
Partial shipment received and company failed to send remaining filters.
“One filter arrived.”
Ordered a Garmin watch and received no delivery information.
“I haven't heard anything about delivery”
Refurbished Garmin had poor battery life and return instructions delayed.
“Poor battery life .”
Order delayed, cancellation blocked by non-working phone lines and no response.
“there is a recording saying due to technical problems they cannot take any calls.”
Garmin order not received and refund not issued; phone system unavailable.
“Ordered a Garmin and NEVER RECEIVED IT.”
Payment taken but satnav not dispatched and company unresponsive.
“Absolutely useless.”
Company ships and charges quickly but is unresponsive post-sale.
“hey are completly unresponsive if you have an issue with your order.”
Order placed in December still not received and only delayed responses.
“As of this date I still haven't received my order.”
Ordered February 14 and never received product; no responses.
“product has not arrived so far!!”
Refurbished Garmin malfunctioned and return/exchange communications were slow.
“I filled out the return form 3 March and have had really slow response.”
No response or tracking information; calls disconnected and suspected fraud.
“I then called sales support a number of times and was disconnected.”
Purchase was easy and item was obtained without issues.
“Easy to purchase the item I needed.”
Phones work well for restaurant and ordering experience was great.
“Great prices!”
Open-box shaver lost in transit and customer service refused refund or replacement.
“Customer service couldn't replace or refund my money.”
Asks whether a refund is possible.
“Is possible to get your money back”
Company falsely advertises free shipping on orders over $99.
“Company falsely advertises free shipping on all orders over $99.”
Tracking claimed delivery but local post office had no record and item missing.
“Tracking on there website said the parcel has been delivered”
Product never received despite tracking; no refund issued.
“Never received my product and no refund to date.”
Replacement blades paid for but never delivered and company unreachable.
“they took my money but never delivered.”
Charged for Norelco heads but company unreachable and no refund issued.
“the lines are no longer in service.”
Order never received after many emails and tracking showed wrong area.
“After 20+ emails nothing and it has been over a year.”
Company keeps sending backorder emails for two years and won't stop.
“SCAM. They have been sending emails about an order that was "back ordered" 2 years ago!”
Garmin order never received and company failed to cancel or refund.
“Do NOT spend your money with these people!”
Order charged but not delivered; multiple contact attempts received no response.
“I was charged but never receive my order.”
Paid for replacement blades but item never shipped and support unresponsive.
“I either want the product or want my money refunded.”
Placed an order but received no tracking and customer support didn't respond.
“emails go unanswered.”
Open-box shaver lost in transit and customer service refused refund or replacement.
“Customer service couldn't replace or refund my money.”
Reviewer recommends Factory Outlet products and finds tools very useful.
“i love the bed its very confortable”
Reviewer recommends Factory Outlet products and finds tools very useful.
“i love the bed its very confortable”
Received used incompatible phone and company delayed returns until policy expired.
“sent me a used phone instead of a new one”
Ordered mugs, tracking claimed delivery but customer never received items.
“their so-called tracking system said it was delivered January 8.”
Two orders never arrived and promised refunds were not received.
“They said they'd issue a refund, still have yet to see it.”
Order not received and company couldn't provide delivery proof or signature.
“I never received my order, and they gave me the run around that it was delivered and signed for”
Employee shared political opinions during retail interaction and reviewer left offended.
“She felt the need to continue although I was turned and leaving the store with her political opinion.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Factory Outlet Store is an online retailer operating under the name "Factory Outlet Store." Consumers researching this seller typically examine order fulfillment, returns, product condition and customer support. This summary compiles consumer review signals so prospective buyers can quickly assess reported strengths and risks.