Reviews Analyzed
21
We Collect & Analyze Reviews
Factory Outlet Store
Experiences & Reviews
Factory Outlet Store is an online retailer operating under the name "Factory Outlet Store." Consumers researching this seller typically examine order fulfillment, returns, product condition and customer support. This summary compiles consumer review signals so prospective buyers can quickly assess reported strengths and risks.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
18d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Many reviewers report order fulfillment failures: delayed, incomplete or canceled orders and problems getting refunds or returns handled.
Share of mentions
Weak
25%
💰
Value for money
Several reviewers describe lost funds, withheld refunds or non‑delivery that left them out of pocket; a small number praise pricing.
Share of mentions
Weak
11%
⚡
User experience
A few users report a smooth purchase or platform experience; positive comments focus on easy ordering and compatible products.
Share of mentions
Strong
5%
🔧
Product quality
Multiple reports describe damaged, defective or poorly functioning items (including refurbished units) with return requests not resolved promptly.
Share of mentions
Weak
5%
📞
Communication
Frequent complaints about unresponsive customer support: unanswered emails, non‑working phone lines, automated messages and long delays.
Share of mentions
Weak
25%
⭐
Overall experience
Most reviewers report negative end‑to‑end experiences (no delivery, damage, or no refund). A minority describe positive purchases.
Share of mentions
Weak
29%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
I would give negative 100000000000000…
"I would give negative 100000000000000 if I could!!!!!! i placed an order over a month ago, it was a Mothers Day gift for my daughter, never arrived. I..."
Suzi Conroy
Trustpilot
Oct 01, 2025
Featured for: Long non‑delivery and no response
No Customer Service Response do not buy…
"This is my second review since the first does not seem to have been loaded. This company is a complete scam do not buy. I purchased a trolling motor o..."
Kim Day
Trustpilot
Oct 01, 2025
Featured for: Delivered damaged; return, no refund
Perfect platform
"..."
One Peice
Trustpilot
Oct 01, 2025
Featured for: Short positive: Perfect platform
4 lines phones that work great!
"You have phones that work with our restaurant and I always h..."
Cesar Lomeli
Trustpilot
Oct 01, 2025
Featured for: Positive: phones, good prices
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Suzi Conroy
trustpilot.com
Oct 01, 2025
I would give negative 100000000000000…
I would give negative 100000000000000 if I could!!!!!! i placed an order over a month ago, it was a Mothers Day gift for my daughter, never arrived. I...
O
One Peice
trustpilot.com
Oct 01, 2025
Perfect platform
...
G
Graeme Edwards
trustpilot.com
Oct 01, 2025
Ordered a refurbished Garmin GPS on…
Ordered a refurbished Garmin GPS on April 13th as a birthday gift. Now nearly a month down the line and still no sign. Three emails sent...
M
Mike
trustpilot.com
Oct 01, 2025
Defective Merchandise
They sent me a defective piece of merchandise. I tried to contact via phone to be greeted by a message that their phones were down and I needed to ema...
F
Fucking Pissed Off
trustpilot.com
Oct 01, 2025
This site is a complete scam to steal…
This site is a complete scam to steal your mon...
K
Kim Day
trustpilot.com
Oct 01, 2025
No Customer Service Response do not buy…
This is my second review since the first does not seem to have been loaded. This company is a complete scam do not buy. I purchased a trolling motor o...
J
James
trustpilot.com
Oct 01, 2025
I ordered a set of 3 filters on…
I ordered a set of 3 filters on 1/19/24. One filter arrived. I called and was told that the other two would be shipped. Nothing happened. Called again...
P
Phil Walker
trustpilot.com
Oct 01, 2025
Ordered a garmin watch
Hi I ordered a garmin watch a week ago from ://g.eu.factoryoutletstore.com/ Is this sto...
h
howard
trustpilot.com
Oct 01, 2025
'refurbished' Garmin smartwatch
ordered a'refurbished' Garmin Forerunner 30 watch. Poor battery life . Asked...
D
Dw
trustpilot.com
Oct 01, 2025
I ordered an item from this company
I ordered an item from this company. After 2 months there was no delivery of item. I emailed them and they said it was on back order. At that point I...
D
DONNA ABRAMS
trustpilot.com
Oct 01, 2025
Ordered a Garmin and NEVER RECEIVED IT.
Ordered a Garmin and NEVER RECEIVED IT. I've asked for a refund and have yet to receive it. Everytime I call I get a recordi...
D
David Holmes
trustpilot.com
Oct 01, 2025
Absolutely useless
Absolutely useless. Ordered a satnav on 5 March and payment taken efficiently. Still not arrived, or even dispatched. Not possible to ring them becaus...
J
Jeff Negrete
trustpilot.com
Oct 01, 2025
hey are completly unresponsive if you…
hey are completly unresponsive if you have an issue with your order. They are...
R
Rod Yancy
trustpilot.com
Oct 01, 2025
Placed an order in late December 2023
Placed an order in late December 2023. Today is March 267th. As of this date I still haven't received my order....
r
rait luks
trustpilot.com
Oct 01, 2025
It's a scam - I guess!
14 February ordered product has not arrived so far!!...
S
Shannon
trustpilot.com
Oct 01, 2025
Garmin watch…
I purchased a refurbished Garmin watch via Factory Outlet Store. Sadly, I couldn't get the watch hands to move to the correct time. I spent quite a lo...
S
Steve Dickey
trustpilot.com
Oct 01, 2025
No support, no answer, and then disconnected
I tried for over two days to get information on if the product I ordered had shipped or if I could get a tracking number so that I would know when it...
M
Marc Jacoby
trustpilot.com
Oct 01, 2025
Easy to purchase the item I needed.
Easy to purchase...
C
Cesar Lomeli
trustpilot.com
Oct 01, 2025
4 lines phones that work great!
You have phones that work with our restaurant and I always h...
M
Mark A Purinton
trustpilot.com
Oct 01, 2025
I ordered a Norelco Shaver open box and…
I ordered a Norelco Shaver open box and they sent it by USPS with tracking and no insurance, when USPS didn't deliver to the my home address;...
Conclusion
Review content shows a strong pattern of customer complaints about order fulfillment, unresponsive support, damaged or defective items, and delayed or missing refunds. A smaller number of reviews report straightforward, positive purchase experiences and satisfactory pricing. Given the volume of complaints about communication and refunds, prospective buyers should exercise caution: prefer small test purchases, document orders, and use payment methods with buyer protection. If problems occur, contact your card issuer promptly and retain tracking/return documentation.