Reviews for Factory Supply Outlet are predominantly positive: many customers report fast order processing, accurate shipments, and helpful phone support. Several reviews highlight competitive pricing and occasional free shipping. Packaging and product condition are commonly described as satisfactory. However, there is at least one report of non-response and an unresolved charge dispute; prospective buyers should check order confirmations, track shipping updates, and save correspondence when placing orders.
Examples from available reviews (Dec 2021 – Feb 2026).
Reviewer praised low prices, better-than-expected quality, and fast delivery.
“Your prices were half of what I would have paid”
Customer alleges non-delivery and lack of response, reporting bank dispute.
“This company is literally a scam.”
Easy buying experience with timely updates and expected delivery.
“The buying experience was easy.”
Fast service, correct product, and great customer communication.
“Fast service, correct product great customer communication”
Reviewers mostly report responsive, knowledgeable and fast customer service and tech support; one review reports lack of response and non-delivery.
Multiple reviewers mention competitive pricing and good deals, including specific notes about low prices and free shipping as added value.
Customers describe an easy, straightforward ordering process and a customer-friendly website, with quick processing and accurate deliveries.
Buyers frequently note parts arrive in new condition with appropriate packing and correct items; several explicitly call out good product quality.
Most reviews cite clear confirmations, shipping updates and timely delivery; one review reports unanswered calls and ignored emails, causing a dispute.
Overall feedback is positive: fast turnaround, correct orders and helpful staff are common, though a single review alleges non-delivery and a charge dispute.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Good communication and quick shipping; motor is still on the way.
“So far Factory supply outlet has done this very well.”
Prompt service and easy to find needed items.
“prompt service, easy to find what I needeed.”
Order was correct and received; representatives answered questions same day.
“Order was correct and received as expected.”
They shipped a hard-to-find item quickly and well packaged.
“had a hard to find item, shipped it fast and came well packaged”
Easy ordering and prompt shipping reported.
“Easy to order and prompt shipping...”
Excellent service, communication, and purchase order management from quote to delivery.
“Excellent service, from the quote to the delivery, with excellent communication and management of purchase orders.”
Easy transaction with fast shipping reported.
“Easy transaction and fast shipping.”
Reviewer finds pricing very competitive and cheapest available.
“They are the cheapest i have found very competitive pricing.”
Provides many shipment updates, which the reviewer appreciated.
“Gives a lot of updates about where my product is.”
Items are consistently in stock.
“Always in stock”
Fast service reported by the reviewer.
“Fast”
Great price, good service, and fast shipping.
“Great price, service and fast shipping!”
Ordering was quick and easy.
“Quick and easy.”
The reviewer reports that the service was great.
“the service was great”
Quick responses answered all questions; shipping was fast and easy.
“Very quick to respond and answered all of my questions completely.”
Delivery was fast and reliable.
“Fast reliable delivery”
Simple, easy online ordering with on-time delivery and good pricing.
“Simple and easy to order online.”
Order was cancelled but refund still not received after three months.
“That was 3 months ago and I am still looking for a refund.”
Very quick response and order received within a week.
“Very quick response and had our order within a week.”
Good deal with prompt delivery and service.
“Good deal and prompt delivery and service”
Provided needed item with great pricing and quick delivery; reviewer will return.
“Had what I needed, great pricing and quick delivery.”
Company allegedly takes payment, reports shipment, but items not received.
“DO NOT ORDER ANYTHING FROM FACTORY SUPPLY OUTLET”
Easy buying experience with timely updates and expected delivery.
“The buying experience was easy.”
Order arrived without incident; plastic bottles were well packed.
“My order came to my place without incident.”
Great service, good price, and fast shipping.
“Great service and price.”
Customer alleges non-delivery and lack of response, reporting bank dispute.
“This company is literally a scam.”
Knowledgeable phone tech support with excellent follow-up service.
“Knowledgeable phone tech support with excellent follow up”
Fast service, correct product, and great customer communication.
“Fast service, correct product great customer communication”
Order arrived on promised date, well packaged and in new condition.
“I received the order on the date I was told when I ordered.”
Super fast delivery and a satisfied customer.
“Super fast delivery, thank you!”
Fast turnaround and good pricing reported.
“Fast turn around good pricing”
Quick, easy ordering on a customer-friendly website with free shipping.
“Quick and easy ordering process.”
Rapid response and outstanding service met customer's needs.
“OUTSTANDING service.”
Friendly, helpful staff corrected and promptly shipped the order.
“Very friendly and helpful to get my order corrected and shipped out right away.”
Easily found product and it was delivered quickly and correctly.
“Was able to find the product easily and it was delivered quickly and correctly”
Product matched order, processed very fast, with great communication.
“Product received was exactly as ordered, very fast order processing, great communication.”
Very communicative and ensured delivery arrived on correct date.
“They were very communicative”
Ordering process was easy and straightforward.
“Easy Ordering”
Part was in stock at a great price with fast shipping.
“Had the part I need in stock, at a great price.”
Repeat customer praises stock availability and quick responses to questions.
“The items we need are almost always in stock”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Factory Supply Outlet (FSO) is an online supplier of replacement parts and industrial components. People searching for reviews typically look for information on pricing, stock availability, ordering and shipping reliability, customer service responsiveness, and technical support.