Reviews for Factory Supply Outlet are predominantly positive: many customers report fast order processing, accurate shipments, and helpful phone support. Several reviews highlight competitive pricing and occasional free shipping. Packaging and product condition are commonly described as satisfactory. However, there is at least one report of non-response and an unresolved charge dispute; prospective buyers should check order confirmations, track shipping updates, and save correspondence when placing orders.
Examples from available reviews (Dec 2021 – Feb 2026).
Reviewer praised low prices, better-than-expected quality, and fast delivery.
“Your prices were half of what I would have paid”
Customer alleges non-delivery and lack of response, reporting bank dispute.
“This company is literally a scam.”
Easy buying experience with timely updates and expected delivery.
“The buying experience was easy.”
Fast service, correct product, and great customer communication.
“Fast service, correct product great customer communication”
Reviewers mostly report responsive, knowledgeable and fast customer service and tech support; one review reports lack of response and non-delivery.
Multiple reviewers mention competitive pricing and good deals, including specific notes about low prices and free shipping as added value.
Customers describe an easy, straightforward ordering process and a customer-friendly website, with quick processing and accurate deliveries.
Buyers frequently note parts arrive in new condition with appropriate packing and correct items; several explicitly call out good product quality.
Most reviews cite clear confirmations, shipping updates and timely delivery; one review reports unanswered calls and ignored emails, causing a dispute.
Overall feedback is positive: fast turnaround, correct orders and helpful staff are common, though a single review alleges non-delivery and a charge dispute.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Quick service and great pricing for oil quarts.
“Quick service. Great price for the quarts or oil.”
Delivery was fast and satisfactory.
“Fast Delivery”
Reviewer accuses company of taking orders and not responding or delivering.
“This company is literally a scam.”
Reviewer says company won't answer calls or emails and fails deliveries.
“Wont answer calls Wont respond to emails”
Reviewer calls company a scam and reports no response and disconnected phone.
“This is a scam”
Item never shipped, no tracking or cancellation confirmation; bank had to intervene.
“No tracking number they cancelled order.”
Deceptive delivery times and delayed shipment caused significant inconvenience.
“Deceptive website description of delivery times caused great inconvenience.”
Ordered two tubes, they never shipped; awaiting credit card refund.
“Never shipped after several inquiries.”
Confusing communication, but masks arrived within ten days.
“I received the box of masks within 10 days of the order”
Return incurred high restocking and reimbursement fees, costing reviewer about $1,000.
“restocking fee is 25%..”
I am an FSO customer and I am writing to let you know what a pleasure it was shopping with FSO. It is an absolutely wonderful store! Not only will we be making future purchases, we will also be sending our friends and family your way. I just received my order of fuse pullers and they are so much more than expected! Your prices were half of what I would have paid at other online retailers - not to mention better quality products and how quick the order was processed and sent out for delivery. Thank you so much for providing great service! Keep up the good work.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Factory Supply Outlet (FSO) is an online supplier of replacement parts and industrial components. People searching for reviews typically look for information on pricing, stock availability, ordering and shipping reliability, customer service responsiveness, and technical support.