Reviews show a split pattern: many customers report good product quality, accurate appearance and timely delivery (several mention 10-day deliveries and satisfied fits). Multiple reviewers describe helpful, responsive customer service that reshipped items or corrected postal problems. However, a notable minority report serious issues with returns, refunds and return-shipping requirements (examples include requests to return items to China and disputed refund amounts). For prospective buyers: check the store’s return and refund policies carefully, consider fabric composition (some reviewers note polyester), and keep order tracking and payment records in case a refund or reshipment is needed.
Examples from available reviews (Nov 2021 – Feb 2026).
Clothes were poorly made and return policy required costly postage.
“The clothes are poorly made”
Customer service responded quickly and shipped the correct size promptly.
“Excellent customer service.”
Items not delivered and company demanded extra redelivery fee.
“No delivery of items ordered and paid for!”
Order quality was amazing and delivery arrived in ten days.
“the quality was amazing”
Mixed reports: many customers praise helpful, prompt service and size-reshipments; a number report unsatisfactory refund or return handling.
Several complaints focus on lost orders, withheld refunds or costly return requirements; a few shoppers call pricing neither cheap nor expensive.
Generally positive ordering and delivery: many reviews note on-time shipping, quick reshipments and resolved postal problems; some report failed deliveries.
Most reviewers report good fabric, accurate appearance and proper fit; a minority report poor construction, odd sizing or polyester-heavy materials.
Communication is often described as prompt and email-based for successful cases; others report disputed delivery messages and slow or problematic refund replies.
Majority of reviewers describe positive overall experiences with product fit, fabric and delivery, though a subset report frustrating returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Likes the styles but disappointed most tops are polyester.
“every top I looked at is made of polyester.”
Items not delivered and company demanded extra redelivery fee.
“No delivery of items ordered and paid for!”
Order arrived on time and matched outfit; daughter loved sneakers.
“QUICK AND ACCOMMODATING”
Customer service responded quickly and shipped the correct size promptly.
“Excellent customer service.”
Clothes were poorly made and return policy required costly postage.
“The clothes are poorly made”
Poor clothing and shoes; company refused refunds despite BBB complaints.
“The clothes are of poor quality”
Shirts were cute, true to size, and fabric quality was good.
“the fabric is good quality”
Dress was comfortable, received compliments, and delivery was fast.
“so comfy and had compliments already”
Happy with site, praising customer support and product quality.
“amazing Customer support and good products”
Store has many options and moderate pricing.
“one of the best store with lot of options”
Order quality was amazing and delivery arrived in ten days.
“the quality was amazing”
Footwear arrived on time but was too small and poor quality.
“Arrived on time size very small and quality poor.”
Customer service resolved postal issue and clothes were beautiful.
“Fairyseason’s customer service is great!”
Company resent package and items fit perfectly; reviewer recommends.
“items are great perfect fit.”
Great shopping experience with a huge variety and high-quality items.
“They have huge variety of clothes available...”
Items delivered in ten days and outfits looked high quality.
“It delivered in 10 days.”
Dress fabric was really good and delivery was on time.
“The fabric was really good”
Dress shipped on time and made my sister very happy.
“She was so happy to get the dress.”
Dress fit well, color was fine, and cousin was happy.
“the fitting was good”
Reviewer loved the shirts received from Fairyseason.
“Loved my shirts!”
Items matched descriptions and were good quality; will reorder.
“All of the items are accurate and good quality”
First order shipped quickly and arrived on time.
“Shipped quickly and arrived on time.”
Website is easy to use and customer service was outstanding.
“Great product, easy to use service on the website.”
Service was fast, efficient, and answered questions thoroughly.
“Fast, efficient, and extremely helpful service.”
Shipping was fast and product quality was great; will buy again.
“Shipping was fast! Great quality too.”
Two dresses arrived in about two weeks and were super comfortable.
“They came super fast (about 2 weeks after I ordered).”
Site is easy to navigate with a great variety and easy checkout.
“Easy to find what you're looking for”
Two orders yielded positive experiences; clothes were beautiful and quality.
“The clothes are beautiful and made of quality materials.”
Wide design selection, easy navigation, and fast reliable service.
“So many clothing designs available, easy to navigate”
Customer service responded promptly and dress quality was very good.
“Great customer service with prompt responses to any questions I had.”
Order matched description, shipped quickly, and arrived in perfect condition.
“Exactly what we ordered! Shipped quickly and arrived so fast.”
Clothes were beautiful and fit nicely; reviewer will reorder.
“they are absolutely beautiful.”
Site reliable and customer service responded immediately to questions.
“Customer service has been top notch”
Clothing quality is great and delivery arrived within two weeks.
“The quality of the clothing is great.”
Website is user-friendly and checkout was smooth; order arrived promptly.
“The website is user-friendly, making it easy to find the perfect items.”
Thorough product descriptions help make the right purchasing choice.
“The product descriptions are very thorough”
First dress purchase had great quality, design, and timely delivery.
“I love the quality of dress.”
Dress had perfect fit, great style and design; reviewer loves it.
“I love the dress from the style to the perfect fit.”
Items arrived on time and were good quality.
“All of my purchased items come at expected times, and very good quality.”
Fabric was very nice and the process went perfectly.
“The fabric on previous purchases have been very nice.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fairy Season is an online fashion retailer that sells apparel and accessories through a web storefront. Consumers search for its dresses, tops, shoes and related items and often consider factors such as shipping, returns and customer service when evaluating purchases. When researching Fairy Season, shoppers commonly compare product materials (fabric, fit), delivery times, and return/refund policies to decide if the store meets their needs.