Customer reviews show a clear pattern: product quality and craftsmanship are frequently praised, with many buyers noting good stitching and durable prints. At the same time, several reviews report problems with order processing, shipping delays, or difficult refund/cancellation experiences. Specific complaints include incorrect customization placement and requests for additional fees (for example, a $30 replacement charge mentioned in reviews). Prospective buyers who are time-sensitive should confirm lead times and tracking, request mockups or a single sample, and document communications to reduce risk. These steps can help balance the generally strong product feedback against reported service and shipping inconsistencies.
Examples from available reviews (Aug 2022 – Feb 2026).
Received a high-quality custom jersey with fast shipping and great service.
“The quality of the product is outstanding;”
Jersey had misaligned lettering and company demanded extra payment for replacement.
“It was a poor and unprofessional job.”
Order canceled without notification and refund/communication unresolved.
“I was then told that my order was canceled (without my knowledge)”
FansIdea customized bulk jerseys and expedited shipment for the event.
“They even created a handful of different mockups for us”
Many customers report helpful, responsive staff and quick problem resolution; a noticeable minority describe cancelled orders, ignored messages, or inconsistent service.
Some buyers mention fair prices and occasional free shipping; several complaints focus on unexpected fees, refunds or credit offers after order issues.
Multiple reviewers describe an easy ordering process and useful mockups; others report processing delays, cancellations or errors that complicated their experience.
Most reviewers praise materials, stitching and durable printing, using words like "professional" and "accurate", while a few report placement defects or misspellings.
Many customers highlight timely updates, mockups and attentive staff; some describe slow replies, missed status updates or unanswered refund queries.
Overall, most reviewers are satisfied with final items and reorder, though a minority encountered shipping, customization or refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Custom jerseys arrived perfect with clear printing and helpful support.
“they came out absolutely perfect!”
Large order produced accurately with dedicated rep and good value.
“The logo of a shield turned out perfect on the jersey.”
Fit was fine but the jersey color was incorrectly dyed blue.
“It fits fine, but the color isn’t even close to advertised”
Customer service verified details and delivered exactly as expected.
“Customer service was absolutely top notch!”
Baseball jerseys great though shipping was slightly delayed.
“Absolutely love our baseball jerseys!”
Jerseys looked great but the sizing ran small.
“They looked great but they run small”
Shirts arrived on time with accurate sizing and perfect details.
“The size chart was accurate and my kids love the shirts!”
Easy website, great customization, impeccable service and high-quality jerseys.
“The customer service was impeccable and always eager to assist us in anything we needed.”
Seller quickly fixed my mistake and communication was top-tier.
“communication is top-tier with the seller.”
Helen was responsive and produced perfect replica jerseys quickly.
“Helen was incredibly responsive throughout the process”
Quality good; request mockups for added patches to avoid mix-ups.
“the company was gracious about helping to fix the concern.”
Team loved the jackets; they arrived timely and looked great.
“my whole team loved them”
Added sleeve design was messed up, costing extra repairs and patches.
“they charged me extra for but messed it up.”
Customer service was helpful, responsive, and encouraged repeat business.
“Excellent customer service. Very helpful and responsive.”
Rep Whisper delivered outstanding service and met tight deadlines.
“our rep, Whisper, made it all happen for us”
Jersey fits perfectly and quality is great despite overseas production.
“Fits perfectly.”
Sophia helped customize jerseys; sizing accurate and delivered quickly.
“She showed me a mockup before paying.”
Polo shirts were high quality and sizing was accurate.
“So happy with our polo shirts!”
Polo shirts were high quality and sizing was accurate.
“So happy with our polo shirts!”
Team resolved issues and product quality was good despite longer shipping.
“The team of people work with me on a couple issues we had and everything got rectified.”
Helen was helpful and turned my idea into a great jersey.
“The person that helped me (helen) to make my idea a reality was really helpful”
They delivered on a short timeline; customer support helped find solutions.
“FansIdea was able to produce and deliver them on a short timeline”
Caroline and Rose provided timely service; jackets matched mockups and were loved.
“Their customer service was excellent, timely and friendly.”
High-quality material with perfect fit and customizable design options.
“Super high quality material, the fit/ size is perfect”
Consistently high-quality jerseys at reasonable prices with responsive customer service.
“Whether it is hockey or football, the jerseys always look professional and feel great.”
Representative was responsive; jerseys had excellent quality and smooth delivery.
“Excellence customer service, the representative was very responsive and helpful.”
Ordered multiple jerseys; product excellent and design matched request.
“Excellent product and great service from the seller.”
Jersey design and colors were perfect and arrived on time.
“The jersey was just what I wanted.”
Jersey quality was good with quick expedited turnaround.
“Jersey qualify was good and quick turn around time for expedited shipment.”
Football jersey well-made, personalized, and shipped/arrived quickly.
“I love and impressed by the quality of my football jersey.”
Fast delivery, courteous seller, and high-quality personalized football jersey.
“Great service, great product, great seller”
Basketball jersey was great, but shipping lacked real-time updates.
“Shipping service does not provide real time updates”
Authentic, vibrant baseball jersey with good stitching; recommend sizing up.
“I'd recommend getting one size over your actual size.”
Reviewer loved a custom soccer shirt and praised collaborative customization.
“she makes my vision come to life!!”
Received jerseys with problematic sizing and return difficulties.
“These items appear to be made for the Asian market only.”
Seller communicated promptly and tracked shipment; jerseys arrived early.
“Seller responded to our message in a timely manner.”
High-quality jerseys, satisfaction-based processing, and very quick turnaround.
“the quality is really good ..”
Seller was very helpful and communicative; jersey quality matched description.
“The quality of soccer jersey is as described.”
Seller was very helpful and communicative; jersey quality matched description.
“The quality of soccer jersey is as described.”
Personalized baseball shirt arrived quickly with vibrant colors and perfect customization.
“Our personalized baseball shirt arrived quickly and was perfect for our team!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fansidea is an online retailer that supplies customizable team apparel and related garments, including jerseys and sweatshirts. The company accepts single-item and bulk orders and provides online ordering and customer support. People researching Fansidea typically look for information on product durability, customization options, turnaround times, and order support policies.