Many reviewers praise Farm Rio for quick replies and named service staff who fix order problems. Multiple shoppers point to strong fabric quality and standout dress designs. Another group reports cancelled orders, emails that went unanswered, wrong items shipped, and refunds that were hard to get. A small number of reviewers allege discriminatory treatment in stores.
Examples from available reviews (Nov 2021 – Feb 2026).
Beautiful, top-notch fabrics and outstanding customer service, especially on sale.
“Fabrics are top notch!”
Customer service was quick, efficient, and caring.
“Great, quick and efficient customer service. Felt they really did care.”
Charged for items not shipped and poor communication made resolution impossible.
“My credit card was charged for all 3 pieces but only 2 shipped.”
A store employee behaved in a way the reviewer perceived as racist.
“She was racist towards me.”
Many reviews describe fast, helpful support from specific representatives. In contrast, another set mentions cancelled orders, repeated wrong shipments, and support emails that never got resolved. Several reviewers also describe returns through carriers as expensive or complicated.
Some reviewers mention getting price adjustments and refunds after sales. A large share of complaints focuses on cancelled sale orders, refused price changes, and charges for items that never shipped. A few customers describe these billing issues as major trust problems.
Many shoppers say ordering is easy and returns are simple when support responds. Other accounts mention delayed deliveries and long wait times when support stayed silent. A minority ask for larger sizes or longer shirt lengths.
Many reviews praise the fabrics, prints, and craftsmanship. Recurring comments also point to uneven sizing and occasional build issues such as loose, untrimmed threads. Some reviewers specifically say quality seems to have dropped over multiple purchases.
Several reviews describe quick, personal replies that lead to refunds or reshipments. Many others report sending multiple messages without getting an answer. A few link poor communication to shipping mistakes and billing disputes.
Reviews split between enthusiastic five-star experiences and harsh one-star complaints. Positive feedback highlights the designs and attentive staff. Negative feedback centers on cancelled orders, refund disputes, wrong items, and rare claims of discriminatory treatment in stores.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order arrived quickly with top-notch service, communication, and packaging.
“Top-notch service and communication throughout!”
Aniky provided amazing customer service and resolved the issue.
“Amazing customer service from Aniky.”
They praise the great quality and delicate details of the clothing.
“Great quality. Elegant always dresssy classy and posh”
After color change, customer service helped and fixed the problem quickly.
“they helped me out quickly and fixed the problem :)”
Returns and refunds were quick, and fabric and finish were high quality.
“Returns and refunds very quick.”
Beautiful, top-notch fabrics and outstanding customer service, especially on sale.
“Fabrics are top notch!”
Sizing inconsistent, but customer service reached out to help resolve the issue.
“Sizing is very inconsistent.”
Order issues and restrictive international sale exchange policies caused disappointment.
“I certainly am surprised and disappointed with my experience so far.”
Fast shipping, fantastic quality, and polite, fast customer service.
“the quality is fantastic, and I love the artistry in the designs.”
Erica Rosa helped reship an order that was stuck in limbo.
“She helped get my Farm Rio order re-shipped when it was stuck in limbo.”
Customer service was quick, efficient, and caring.
“Great, quick and efficient customer service. Felt they really did care.”
Customer support was very helpful and handled issues swiftly.
“customer support: it is really helpful, everything is handled swiftly”
Return process was costly and difficult, with poor carrier coordination and support.
“I have wasted an hour of my life because UPS services are terrible”
Wrong items were sent twice and no refund or reply after follow-up.
“They sent me the wrong items not once, but twice.”
Prompt customer service resolved a delivery issue within three business days.
“in 3 business days I received my purchase!”
Customer service replied quickly and made returns and exchanges easy.
“I got a lovely email the next day from a customer service rep who was so nice and helped me make the return easily.”
Customer service remedied a prior sizing issue after contacting them.
“customer service has reached to me and remedied my situation”
Customer service was attentive and fair regarding pricing and refunds.
“Very attentive and more than fair in their approach to pricing/refunds.”
Customer service replied promptly and solved my issue.
“They replied promptly and solved my issue.”
A store employee behaved in a way the reviewer perceived as racist.
“She was racist towards me.”
Bad store experience and perceived racism caused reviewer to avoid store.
“We should not spend money in a store that doesnt welcome us black people.”
Customer service was responsive and provided warm, personalized support.
“they do get back to me and are very nice.”
Customer service refused to resolve tags issue and redirected me to Brazil.
“I've been trying for months to get someone to help me, and nobody has.”
Customer service representative Aniky was helpful and timely.
“Aniky from Customer Service was very helpful and timely!”
Delivery was delayed and missed the specified delivery window.
“The delivery was delayed because to the sale”
Customer service, specifically Nycollas, went above and beyond.
“Farm Rio specifically Nycollas went above and beyond”
Customer service made returns easy when an item wasn't as expected.
“they made it easy to return.”
Customer service representative Lara provided an excellent experience.
“Lara, the lady who helped me, was amazing!”
They refunded the price difference after the item went on sale.
“refunding me the difference for the sale price”
Garment had poor construction and customer service only offered a return.
“Lots of un-trimmed thread on seams and around the buttons.”
They love Farm Rio dresses.
“love their dresses”
Customer service was amazing and positive.
“Amazing customer service”
They praise design quality and excellent, timely customer service.
“Their customer service is excellent.”
Customer service promptly resolved a sizing issue and sent correct size.
“customer service was able to assist and get the correct size out to me right away.”
Quality seems to be slipping with recurring defects and inconsistent sizing.
“the quality seems to be slipping.”
Fast delivery, good quality, and a delivery issue was quickly resolved.
“fast delivery and very good quality, i loved the packaging.”
They love the brand's materials, designs, and exceptional customer support.
“their costumer support is simply the best I've experienced in my entire life <3”
Product quality is beautiful but sizing lacks XXL options for larger customers.
“it's unreasonable that they don't make at least an XXL size for all items.”
Ordering and returns are easy; suggests longer shirt length and sizing for 16 US.
“Ordering is easy.”
They love the clothes and praise the excellent customer service.
“their customer service is excellent.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Farm Rio is a Brazilian fashion brand that designs and sells women’s clothing and accessories. It runs an online store with dresses, tops, and seasonal collections. Farm Rio ships internationally and has retail stores in select markets. The line is known for colorful prints and pattern-driven pieces. Online shoppers can reach customer support through the brand’s service channels for order and return questions.