Reviews Analyzed
21
We Collect & Analyze Reviews
FarmRio
Experiences & Reviews
FarmRio is a Brazilian women's apparel brand known for colorful prints and patterned designs. The company sells clothing and accessories through its own online store and physical retail locations, targeting shoppers looking for distinctive, seasonal pieces.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
26d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Reviewers often praise helpful, timely customer service and easy returns; a smaller group reports slow or unresponsive support and unresolved cases.
Share of mentions
Strong
25%
💰
Value for money
A few reviewers mention positive price adjustments and perceived good value relative to quality, but references to pricing are limited.
Share of mentions
Mixed
4%
⚡
User experience
Ordering is described as easy and sometimes fast, yet several customers report sale-related shipping delays and limited sizing availability.
Share of mentions
Mixed
10%
🔧
Product quality
Many reviewers praise vibrant prints and high-quality fabrics; multiple reports also note defects, inconsistent sizing, and sewing issues.
Share of mentions
Strong
17%
📞
Communication
Customers frequently describe warm, personal replies and prompt resolutions from named agents; a minority experienced delayed or absent responses.
Share of mentions
Strong
15%
⭐
Overall experience
Most reviewers report positive overall experiences—enjoying the designs and service—while some cite unresolved in-store issues or product defects.
Share of mentions
Strong
29%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
I am super disappointed in this brand
"I am super disappointed in this brand. I've been supporting them for a while and I was excited about going to Brazil and supporting the Brazilian stor..."
Jasmine C. Perry
Trustpilot
Oct 01, 2025
Featured for: Unresolved in-store tag issue
Dresses
"Love for fashion is deep inside me. I value quality, unique and trendy tops, trousers, and dresses. For this reason, I decided to do online shopping for a change. During my search for leading stores and manufacturers, I came across Farm Rio from Brazil. I was excited it would be my most fascinating moment and more so having Brazilian-made dresses. I contacted customer care but the response was frustrating. They didn’t attend to any of my inquiries. I felt like giving up. After a few days, I contacted them again and received the same kind of treatment. I was so disappointed to place an order. I looked for another shop."
Anna Frank
Collected.reviews
Nov 09, 2021
Featured for: Repeated unresponsive customer service
They listen and care for their customers
"I have been buying Farm Rio since my 2021 visit in Florida when I saw someone wearing a piece from them. In those years I’ve only recently had to emai..."
Cher
Trustpilot
Oct 01, 2025
Featured for: Positive, detailed service and value
Slipping quality at Farm Rio
"I enjoy wearing Farm Rio and I am thankful for the help customer service. Too often I received an item that is defective, not sew correctly, missing a..."
Heather Whitley
Trustpilot
Oct 01, 2025
Featured for: Reports slipping product quality
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Cher
trustpilot.com
Oct 01, 2025
They listen and care for their customers
I have been buying Farm Rio since my 2021 visit in Florida when I saw someone wearing a piece from them. In those years I’ve only recently had to emai...
J
Jasmine C. Perry
trustpilot.com
Oct 01, 2025
I am super disappointed in this brand
I am super disappointed in this brand. I've been supporting them for a while and I was excited about going to Brazil and supporting the Brazilian stor...
L
LD
trustpilot.com
Oct 01, 2025
Aniky from Customer Service was very…
Aniky from Customer Service...
n
nayel moch
trustpilot.com
Oct 01, 2025
The delivery was delayed because to the…
The delivery was delayed because to the sale, farm r...
L
Lisa
trustpilot.com
Oct 01, 2025
Amazing Customer Service
Amazing Customer Service! Most companies have horrible customer servi...
P
Philippa
trustpilot.com
Oct 01, 2025
I have some gorgeous dresses from farm…
I have some gorgeous dresses from farm Rio that I get compliments on all the time so it makes me feel great wearing them. Recently a...
l
lingzi xu
trustpilot.com
Oct 01, 2025
Great experience!
Great experience! Lara, the lady who help...
C
Coleen Reska
trustpilot.com
Oct 01, 2025
Everything about customer service was…
Everything about customer service was great. I love the dress I purchased, but it went on sale the day after I bought it t...
L
Lisa Bernstein
trustpilot.com
Oct 01, 2025
Unfinished jumpsuit
I received a jumpsuit as a gift and while I love the pattern, it was not made well. Lots of un-trimmed thread on seams and around the buttons. Custome...
S
Sanae
trustpilot.com
Oct 01, 2025
love their dresses
...
L
LuLu
trustpilot.com
Oct 01, 2025
Amazing customer service
...
E
Ellen Kinnally
trustpilot.com
Oct 01, 2025
I love Farm Rio
I love Farm Rio. They have such amazing, whimsical, high quality, timeless, unique designs. Their customer service is excellent. I’m so happy I came a...
E
Erica
trustpilot.com
Oct 01, 2025
Fun vibrant and flirty …
Obsessed with the bright pops of colors and prints this brand has to offer! I had a minor issue with sizing and customer service was able to assi...
H
Heather Whitley
trustpilot.com
Oct 01, 2025
Slipping quality at Farm Rio
I enjoy wearing Farm Rio and I am thankful for the help customer service. Too often I received an item that is defective, not sew correctly, missing a...
f
fatema tarek
trustpilot.com
Oct 01, 2025
fast delivery and very good quality
fast delivery and very good quality, i loved the packaging. i had a small i...
M
Maria-Alexandra Trasca
trustpilot.com
Oct 01, 2025
I absolutely love this brand
I absolutely love this brand ! Not only do they have implacable materials and fun des...
A
Anna
trustpilot.com
Oct 01, 2025
Beautiful but need more sizing options
Quality and fabrication are beautiful for so much of the brand, but it's unreasonable that they don't make at leas...
C
Charlotte Hall
trustpilot.com
Oct 01, 2025
Beautiful Clothes from a Company that Cared
Ordering is easy. When sizing issues occur I’ve been able to return for credit or exchange. My...
D
Danielle Francis
trustpilot.com
Oct 01, 2025
Farm Rio is amazing
Farm Rio is amazing! I absolutely love their clothes, and thei...
D
Deborah
trustpilot.com
Oct 01, 2025
Excellent Customer Service
I love Farm Rio and frequently order through their website, through other retailers (like Nordstrom), and have even shopped at their beautiful Paris,...
Conclusion
Reviewers most often highlight FarmRio's distinctive prints and responsive customer service, including successful returns and price adjustments. Multiple reviews name helpful agents and note timely, personalized replies. However, a notable subset reports product defects, inconsistent sizing, and occasional shipping or in-store resolution problems. If you consider buying, check size guidance, review the return policy, and keep order documentation so customer service can assist if issues arise.