Customers often praise fast delivery, knowledgeable staff, and a simple online checkout. Many reviews mention sharp pricing and successful price matches. A small number report getting no response after placing an order and feeling unhappy with repair work or warranty decisions. These isolated issues align with the few low ratings.
Examples from available reviews (Oct 2017 – Mar 2026).
Hassle-free purchases with consistently great delivery service.
“they have always been hassle free with great delivery service.”
Accepted a price match and delivered the watch the next day.
“they accepted a price match, ordered the watch and it arrived perfectly the next day.”
Customer gave order details but received no further response.
“never heard back from him so unhappy”
Customer unhappy with repairs service and warranty stance on defect.
“Poor repairs service and warranty”
Many reviews describe staff as professional and helpful, with orders handled quickly. Several customers mention fast fixes to problems, including replacements and tracking down lost parcels. A minority report poor repair work and disagree with warranty decisions.
Many reviewers point to competitive prices and savings from price matches or discounts. Several say the mix of price and fast delivery made the purchase more satisfying. A small number report price-match requests being refused and were unhappy as a result.
Multiple comments highlight an easy website, clear product information, and a smooth checkout. Reviewers describe ordering as straightforward and say online or phone support was helpful. Mentions of site usability and interest-free credit appear, but less often than delivery and service feedback.
Reviewers often say watches arrived new or in perfect condition and were well packaged. Several call out specific quality details, such as good leather straps and certified items. Defect reports are rare and usually come up alongside complaints about after-sales repairs.
Many reviewers mention timely updates at each order stage and quick replies when they got in touch. A small number describe no follow-up after sharing order details, or long non-delivery without a solution. Positive comments focus on tracking and proactive updates.
Most reviews describe smooth purchases, fast shipping, and good service. The lowest ratings focus on unanswered messages, delivery problems, and dissatisfaction with repairs or warranty handling. Overall, customers see steady strengths with a few isolated operational issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer praises professional service and support.
“Great proffesiinal service and support.”
Easy ordering, timely delivery and prompt responses.
“Simple to place order, delivered when agreed, answered my questions promptly Perfect service”
Quick delivery and satisfaction with the purchase.
“Good overall purchasing experience, quick delivery.”
Beautiful watch delivered quickly, perfect condition, and good price.
“A beautiful watch that was delivered quickly in perfect condition at a very good price.”
Reviewer recommends the company and thanks them.
“Great thanks recommend to anyone 👍”
Easy purchasing, wide selection, very fast delivery; will reorder.
“Easy, great choice of watches and very fast delivery. Will buy again”
Helpful, knowledgeable staff; good in-person shop and website.
“staff very helpful and knowledgeable”
Good value, well packaged, and delivered on time.
“Good value, well packaged and delivered on time.”
Customer gave order details but received no further response.
“never heard back from him so unhappy”
Hassle-free purchases with consistently great delivery service.
“they have always been hassle free with great delivery service.”
Accepted a price match and delivered the watch the next day.
“they accepted a price match, ordered the watch and it arrived perfectly the next day.”
Arrived on time in perfect new condition; reviewer recommends.
“Arrived within the timeframe provided and in perfect (new) condition.”
Great service and price; reviewer will return.
“Great service & great price, will use again.”
Watch had a good price and arrived within specified time.
“The watch was at a good price and was delivered within the specified time.”
Multiple purchases, great prices, quick responses, and genuine brands.
“Third time buying a watch from them and so happy as always.”
Excellent communication; faulty watch replaced quickly and delivered promptly.
“the watch was returned and replaced withing 4 days and i am now wearing it.”
Super fast delivery and product as described.
“Super fast delivery. As described. A+”
Easy website, good stock, interest-free credit, and fast shipping.
“Easy to use website. Interest free credit available. Good stock. Fast Shipping.”
Watch restocked and delivered much faster than expected; good price.
“Great service - watch was out of stock and was delivered much faster! Good price too!”
Excellent phone service and highly recommended for doorstep delivery.
“First class service over the phone, highly recommend this shop to anyone who is looking for 5* service right to your front door😁👍😁”
Arrived on time, looks great, and great service.
“Great service, arrived on time and looks great. Thanks”
Very impressed by the excellent service received.
“Excellent service, very impressed!”
Fast delivery, pay-on-arrival, and quick responses resolved concern.
“they were very fast to respond.”
Good quality leather strap, pricier but better than cheap alternatives.
“Good quality leather watch.”
Customer unhappy with repairs service and warranty stance on defect.
“Poor repairs service and warranty”
Prompt delivery and product arrived in perfect condition.
“Prompt delivery and arrived in perfect condition! Thanks very much. :)”
Price matched, next-day delivery and free, well-communicated return.
“Return was free and communication from the company was excellent at all stages.”
Reviewer reports a perfect service experience overall.
“Perfect service!”
Reasonable price and reliable Swiss luxury watches.
“Very reliable luxury watches”
Company helped trace a package lost by DPD.
“Really went out of their way to help trace a package that DPD lost.”
Seller communicated quickly and delivered the watch within two days.
“Watch arrived within two days of making the order and payment.”
Fast response and delivery with safe transaction and certified watches.
“Fast response, Fast Delivery, Safe Transaction, Certified Watches, Great Value”
Website is easy to use and pricing is straightforward with no hidden extras.
“Easy to use website.”
Order placed Sunday arrived Tuesday; good price and service.
“Arrived Tuesday morning.”
Bought at a great price with next-day delivery and smooth transaction.
“Great price and delivered next day.”
Reviewer experienced simple service and good communications.
“great simple service, good coms”
Super swift delivery and satisfaction with the watch.
“Super swift delivery.”
Reviewer felt the purchase offered excellent value.
“Excellent value.”
Delivery was smooth and buyer was happy with the purchase.
“delivery was smooth and easy.”
Great price and very quick delivery.
“great price, very quick delivery time thankyou”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
First Class Watches sells wristwatches through an online shop and a physical store. Its product pages show specs, photos, and prices to help shoppers compare models. The site supports online ordering and checkout, with standard tracked shipping options. Customers can contact support with questions before buying and for help with orders after purchase.