Review patterns show frequent praise for fast delivery, accurate product descriptions and responsive customer contact. Many buyers note competitive pricing, occasional discounts or price‑matching and value services such as bracelet resizing. Communication is commonly described as prompt, with order updates provided at stages. Overall, reviewers report repeat purchases and recommendations, indicating consistent satisfaction across buying, delivery and aftercare.
Examples from available reviews (Oct 2017 – Feb 2026).
Customer service was excellent and the watch arrived as expected.
“my customer experience was excellent.”
Professional, communicative service with fast delivery and updates.
“Updated at every stage from initial order, right through to delivery.”
Easy ordering, quick delivery, free bracelet resizing, and lowest price.
“I particularly appreciated the free bracelet re-sizing service.”
Seamless ordering with clear website and fast delivery.
“A perfect, seamless experience really.”
Most reviewers describe staff and after‑sales as professional, courteous and helpful, with prompt attention and effective issue resolution.
Customers frequently mention competitive pricing, discounts or price‑matching and generally perceive good value for the amount paid.
Reviews emphasize a smooth purchase flow: clear website, easy ordering, reliable packaging, accurate delivery timings and helpful adjustments.
Buyers report watches arriving as described, well packaged and in expected condition; several specifically note satisfaction with the product itself.
Customers highlight prompt responses, regular order updates and direct messaging channels used to confirm status or resolve minor queries.
Many reviewers state they would recommend the retailer or return for more purchases, reflecting consistently positive end‑to‑end experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Good product selection and matching customer service.
“A good selection of watches and a matching service.”
Excellent selection, prices, and prompt customer service.
“Fabulous selection and prices, with excellent and prompt customer services.”
Excellent service and prompt delivery.
“Excellent service and delivery.”
Seamless ordering with clear website and fast delivery.
“A perfect, seamless experience really.”
Great service; reviewer strongly recommends.
“Great service - strongly recommend”
Needed product available, delivered quickly with clear strap instructions.
“product i needed available and delivered quickly with clear instructions on how to change strap.”
Used a discount code with quick delivery and straightforward ordering.
“This arrived quickly and well packaged.”
Professional, communicative service with fast delivery and updates.
“Updated at every stage from initial order, right through to delivery.”
Price-matched, saved money and experienced very fast delivery.
“Price-matched another company, so saved >£200 on RRP.”
Professional, knowledgeable team offering excellent, responsive customer service.
“I cannot speak highly enough of First Class Watches”
Watch arrived swiftly; reviewer pleased with price and service.
“My Quatix 7 Pro arrived very swiftly.”
Helpful staff, competitive pricing and fast delivery.
“great staff, good competitive pricing and great products, delivered with speed and promptness.”
Courteous over-the-phone service and prompt next-day delivery.
“Ordered by phone - courteous service - knew the watch I was ordering”
Watch arrived on requested day and bracelet adjusted correctly.
“The watch arrived on theday asked for and the bracelet adjustment was done to the right size”
Clear descriptions, responsive communication, and fast delivery.
“Responsive communication and fast delivery.”
Company provided a prompt response to inquiry.
“Prompt response”
Excellent website, fast delivery, and accurate product description.
“Fast efficient delivery and watch as per the description”
Easy ordering, quick delivery, free bracelet resizing, and lowest price.
“I particularly appreciated the free bracelet re-sizing service.”
Fair price, product as expected and well packed.
“Fair Price and what I expected, well packed”
Reviewer praised outstanding delivery and impeccable packaging.
“Outstanding delivery and packaging I have purchased from many websites in the past but have never ever seen such impeccable packaging and customer delight!”
I recently purchased a watch from First Class Watches and my customer experience was excellent. As an authorized UK retailer for more than 150 brands of watches and jewelry, their five-star rated customer service is trustworthy.
Their website provided a vast selection of top quality watches that one can choose from. I appreciate the availability of the 'Make us an offer' service which gave me a chance to negotiate prices for any item on their site. The process was swift, efficient, and hassle-free. Additionally, they offer free* delivery within UK borders with 0% finance options to help spread the cost if needed.
The product arrived on time without damage or flaws; it met all my expectations in terms of quality and aesthetics as portrayed online. Furthermore, their post-purchase follow-up through emails made me feel like I am being cared for as a valued customer.
Overall at First Class Watches™, the journey from selecting to receiving your product feels first-class indeed! So if you are looking for authentic watches or jewelry items paired with exceptional customer services – look no further than this official UK retailer!
Bought discounted REC watch, confirmed authenticity, received perfect fast delivery.
“Packing was secure and the watch is PERFECT!”
Watch delivered from UK to Australia in five days; excellent service.
“got the watch delivered in 5 days from UK to Australia”
Offer rejected and price match request was not honored, causing dissatisfaction.
“Why have a price match policy if your not going to honour it.”
Excellent service from initial communication to early, well-packaged delivery.
“Truly excellent service, from my inital communication to delivery.”
Bought twice; both orders met expectations and communications were consistent.
“I was kept informed at every step of the process.”
Reviewer recommends the company and praises first class customer service.
“first class customer service.”
Reviewer calls the store the best and recommends it to everyone.
“best of the very best,recommended to everybody out there.”
Easy ordering and special next-day delivery from a great company.
“special next day delivery.”
Saved money on Casio and Raymond Weil purchases and remains happy.
“saved money which is always good.”
Excellent service and watch; reviewer is very happy with purchase.
“Excellent service excellent watch”
Reviewer reports best service ever and is happy with watch.
“Best service ever!!”
Reviewer is very happy and states absolute quality.
“absolute quality”
Excellent service with super quick delivery.
“Excellent service and super quick delivery!”
Watch still not received nearly two months after promised delivery.
“I haven't recieved it and it is almost two month.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
First Class Watches is an online retailer focused on wristwatches and related accessories. The company operates an e-commerce platform with product listings, online ordering and delivery options, and provides customer support channels for pre‑ and post‑purchase questions. This profile is intended to help consumers evaluate reviews and buying experiences for First Class Watches.