Review patterns show frequent praise for fast delivery, accurate product descriptions and responsive customer contact. Many buyers note competitive pricing, occasional discounts or price‑matching and value services such as bracelet resizing. Communication is commonly described as prompt, with order updates provided at stages. Overall, reviewers report repeat purchases and recommendations, indicating consistent satisfaction across buying, delivery and aftercare.
Examples from available reviews (Oct 2017 – Feb 2026).
Customer service was excellent and the watch arrived as expected.
“my customer experience was excellent.”
Professional, communicative service with fast delivery and updates.
“Updated at every stage from initial order, right through to delivery.”
Easy ordering, quick delivery, free bracelet resizing, and lowest price.
“I particularly appreciated the free bracelet re-sizing service.”
Seamless ordering with clear website and fast delivery.
“A perfect, seamless experience really.”
Most reviewers describe staff and after‑sales as professional, courteous and helpful, with prompt attention and effective issue resolution.
Customers frequently mention competitive pricing, discounts or price‑matching and generally perceive good value for the amount paid.
Reviews emphasize a smooth purchase flow: clear website, easy ordering, reliable packaging, accurate delivery timings and helpful adjustments.
Buyers report watches arriving as described, well packaged and in expected condition; several specifically note satisfaction with the product itself.
Customers highlight prompt responses, regular order updates and direct messaging channels used to confirm status or resolve minor queries.
Many reviewers state they would recommend the retailer or return for more purchases, reflecting consistently positive end‑to‑end experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer praises professional service and support.
“Great proffesiinal service and support.”
Easy ordering, timely delivery and prompt responses.
“Simple to place order, delivered when agreed, answered my questions promptly Perfect service”
Quick delivery and satisfaction with the purchase.
“Good overall purchasing experience, quick delivery.”
Beautiful watch delivered quickly, perfect condition, and good price.
“A beautiful watch that was delivered quickly in perfect condition at a very good price.”
Reviewer recommends the company and thanks them.
“Great thanks recommend to anyone 👍”
Easy purchasing, wide selection, very fast delivery; will reorder.
“Easy, great choice of watches and very fast delivery. Will buy again”
Helpful, knowledgeable staff; good in-person shop and website.
“staff very helpful and knowledgeable”
Good value, well packaged, and delivered on time.
“Good value, well packaged and delivered on time.”
Customer gave order details but received no further response.
“never heard back from him so unhappy”
Hassle-free purchases with consistently great delivery service.
“they have always been hassle free with great delivery service.”
Accepted a price match and delivered the watch the next day.
“they accepted a price match, ordered the watch and it arrived perfectly the next day.”
Arrived on time in perfect new condition; reviewer recommends.
“Arrived within the timeframe provided and in perfect (new) condition.”
Great service and price; reviewer will return.
“Great service & great price, will use again.”
Watch had a good price and arrived within specified time.
“The watch was at a good price and was delivered within the specified time.”
Multiple purchases, great prices, quick responses, and genuine brands.
“Third time buying a watch from them and so happy as always.”
Excellent communication; faulty watch replaced quickly and delivered promptly.
“the watch was returned and replaced withing 4 days and i am now wearing it.”
Super fast delivery and product as described.
“Super fast delivery. As described. A+”
Easy website, good stock, interest-free credit, and fast shipping.
“Easy to use website. Interest free credit available. Good stock. Fast Shipping.”
Watch restocked and delivered much faster than expected; good price.
“Great service - watch was out of stock and was delivered much faster! Good price too!”
Excellent phone service and highly recommended for doorstep delivery.
“First class service over the phone, highly recommend this shop to anyone who is looking for 5* service right to your front door😁👍😁”
Arrived on time, looks great, and great service.
“Great service, arrived on time and looks great. Thanks”
Very impressed by the excellent service received.
“Excellent service, very impressed!”
Fast delivery, pay-on-arrival, and quick responses resolved concern.
“they were very fast to respond.”
Good quality leather strap, pricier but better than cheap alternatives.
“Good quality leather watch.”
Customer unhappy with repairs service and warranty stance on defect.
“Poor repairs service and warranty”
Prompt delivery and product arrived in perfect condition.
“Prompt delivery and arrived in perfect condition! Thanks very much. :)”
Price matched, next-day delivery and free, well-communicated return.
“Return was free and communication from the company was excellent at all stages.”
Reviewer reports a perfect service experience overall.
“Perfect service!”
Reasonable price and reliable Swiss luxury watches.
“Very reliable luxury watches”
Company helped trace a package lost by DPD.
“Really went out of their way to help trace a package that DPD lost.”
Seller communicated quickly and delivered the watch within two days.
“Watch arrived within two days of making the order and payment.”
Fast response and delivery with safe transaction and certified watches.
“Fast response, Fast Delivery, Safe Transaction, Certified Watches, Great Value”
Website is easy to use and pricing is straightforward with no hidden extras.
“Easy to use website.”
Order placed Sunday arrived Tuesday; good price and service.
“Arrived Tuesday morning.”
Bought at a great price with next-day delivery and smooth transaction.
“Great price and delivered next day.”
Reviewer experienced simple service and good communications.
“great simple service, good coms”
Super swift delivery and satisfaction with the watch.
“Super swift delivery.”
Reviewer felt the purchase offered excellent value.
“Excellent value.”
Delivery was smooth and buyer was happy with the purchase.
“delivery was smooth and easy.”
Great price and very quick delivery.
“great price, very quick delivery time thankyou”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
First Class Watches is an online retailer focused on wristwatches and related accessories. The company operates an e-commerce platform with product listings, online ordering and delivery options, and provides customer support channels for pre‑ and post‑purchase questions. This profile is intended to help consumers evaluate reviews and buying experiences for First Class Watches.