Many reviewers describe repeated delivery delays, missing orders, and refunds that never get processed. Many customers also report app and Bluetooth problems that keep them from viewing body-metric data. Several reviews mention weight readings that swing or seem inaccurate, and devices that stop working after a few months. A small number of reviewers say the scale and app work as expected.
Examples from available reviews (Nov 2021 – Feb 2026).
Order didn’t arrive and refund and communication promises were unfulfilled.
“Order didn’t arrive and been given excuses by the company.”
Scales give consistent weight but won't connect to the app for additional data.
“all of the promised readings are lost as they will not connect to the app.”
Scale showed wildly inaccurate weight and app failed to work.
“They are weighing me in at 40lbs or just over 18kg lighter than I actually am!”
FitTrack app now works and Hume download wasn't required.
“L'application fittrack fonctionne désormais”
Customers often say returns and refunds stall even after they provide delivery proof. Several reviewers report warranty and replacement requests being denied or left unanswered. A minority of service feedback describes smooth order handling.
Many reviewers call it poor value when units arrive damaged or fail soon after purchase. Some buyers mention unexpected battery costs and early parts failure. A few customers say it tracks the metrics they need and feels worth the price.
Many reports cite Bluetooth and pairing failures that leave the device limited to weight only. Users also mention app crashes, slow performance, and the Hume app not showing data. A small number of users say the app now pairs reliably and works.
Many reviews describe weight readings that fluctuate or seem wrong, and devices that stop working within months. Several customers received damaged units or point to low-quality components. A few isolated comments praise accurate tracking and steady performance.
Reviewers often mention no replies after initial order emails and long waits for shipping updates. Many describe refund promises that werent kept and customer support that was unhelpful or missing. A few notes say live chat responded briefly and then went silent.
Feedback splits between frequent low-star complaints and occasional positive notes. The main issues are shipping and refund problems, app connection failures, and unreliable readings. A small group of reviews reports acceptable delivery and working equipment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · External Source (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Scales give consistent weight but won't connect to the app for additional data.
“all of the promised readings are lost as they will not connect to the app.”
FitTrack app now works and Hume download wasn't required.
“L'application fittrack fonctionne désormais”
Product failed after four months and warranty was denied for Amazon purchase.
“they won’t honor their so-called “lifetime warranty.””
Scale arrived damaged and produced large fluctuating weight readings.
“scale then arrived damaged with the back of the battery case broken.”
Order delayed repeatedly and refund still pending after six weeks.
“Now 6 weeks later, still waiting for refund and getting empty promises again.”
App rarely connects via Bluetooth and promised fixes never arrived.
“The app doesn't talk to the scale 99% of the time.”
Order didn’t arrive and refund and communication promises were unfulfilled.
“Order didn’t arrive and been given excuses by the company.”
Item never dispatched and the company stopped communicating after confirmation.
“Other than initial confirmation email, I never received any communication.”
Returned the scale but refund delayed despite warehouse receipt.
“Tracking said that it was received on June 20 by the company but it's August 6th and I'm still fighting for a refund.”
Ordered scales but received no delivery or refund and communication ceased.
“Ordered scales 7th July despite chasing still no scales or refund”
Order delayed over a month with unhelpful updates and refund concerns.
“I ordered the scale on the 27 June, it's now 2 August, still waiting.”
Order significantly delayed and promised refund never arrived, dispute filed.
“Fast forward 7 weeks and a dozen emails later, I have still not received my scale”
Product had errors and inaccuracies and was unusable despite premium price.
“the product arrived with errors and inaccuracies, rendering it unusable.”
Scale showed wildly inaccurate weight and app failed to work.
“They are weighing me in at 40lbs or just over 18kg lighter than I actually am!”
Returned scale at personal cost but still awaiting refund despite warehouse receipt.
“They received it back in their warehouse on May 20, receipt signed by an employee.”
Returned scale with proof of delivery but no refund received.
“They received the scale on May 10th, signed by an employee at their warehouse.”
Shipping delayed past Father's Day and refund process delayed.
“This morning I receive an email stating they cannot ship until 6/18, after Father's Day.”
Scale functions but app fails to track body metrics despite connection.
“the App doesn’t seem to track your weight, bodyfat etc even though it’s connected to the bluetooth.”
Declined purchase after seeing many negative Trustpilot reviews.
“39% one star reviews.”
Device tracks needed metrics and support provided helpful battery tips.
“Tracks everything I need.”
Order not received after forty days and customer service unresponsive.
“I ordered a weight scale over 40 days ago and have yet to receive it.”
Scale gave inconsistent and incorrect readings and was unreliable.
“Sometimes the scales gives different readings within seconds of each other - very unreliable.”
Live chat offered partial refund but then stopped responding to full refund request.
“FitTrack is A HUGE SCAM!!!”
Body Pod gave incorrect readings and was cheaply made.
“Incorrect readings, inconsistent, cheaply made...”
Scale arrived promptly but the app is very poor.
“Scale is nice, btw but the app SUCKS.”
Order did not ship on time and refund requests were refused.
“My product did not ship in the time frame claimed”
Order delayed weeks and customer service failed to cancel or refund.
“8 weeks later my scale showed up after 10+ emails for canceling”
New Hume app is buggy and fails to display data.
“The app is so buggy and doesn’t show you any data.”
Customer service absent and refund hasn't been issued since October 2023.
“NO CUSTOMER SERVICE.”
Product shipping was delayed and refund processing was slow.
“I had difficulty in getting the product shipped.”
Device stopped working after four months and no replacement was received.
“completely stopped working after 4 months.”
Order charged but not shipped and company became unresponsive.
“It's been several days since then and I still haven't gotten any shipping and tracking emails.”
Reviewer calls the site a scam and warns against ordering.
“this is a scam site, do not order from”
Expected delivery didn't occur and promised refund wasn't received.
“extremely poor customer service.”
Product never arrived and promised refunds were not provided.
“Fit Track is a scam. Do NOT order!”
New app is very slow, unresponsive, and unusable.
“The world’s WORST APP EVER!”
Returned product but did not receive a refund.
“Product returned - no refund.”
Order never shipped and customer service ignored refund requests.
“the product has never been shipped”
Reviewer claims FitTrack is a scam based on international reviews.
“FitTrack is a scam”
Numerous contacts failed and customer never received scale or refund.
“I am both scale-less and out $100.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FitTrack makes consumer health devices and companion mobile apps. Its lineup includes Bluetooth smart scales and body composition monitors that record weight and estimate body metrics. FitTrack offers iOS and Android apps to connect with the devices and show readings. The company sells through its own site and third-party retailers, and provides email and chat support along with warranty, returns, and refund processes.