Customers often praise friendly, knowledgeable staff and a wide selection at competitive prices. Many mention fast, discreet shipping with well-packed orders. A large group of reviews also describes missing items, orders that never ship, and support requests that go unanswered. Ratings split sharply between loyal, happy shoppers and customers stuck with unresolved fulfillment issues.
Examples from available reviews (Jul 2023 – Mar 2026).
Well-stocked shop with helpful, friendly employees; reviewer strongly recommends.
“Such a great vape shop, they have EVERYTHING you need here.”
Website easy to use, fast shipping, and responsive helpful service.
“Shipping was fast and discreet, and everything arrived perfectly packaged.”
Paid for 14 bottles but received 12 and no response.
“I ordered and paid for 14 bottles if juice, only received 12.”
Received a defective battery and customer service refused refund or replacement.
“Sends broken products and refuses to make it right.”
In-store staff get steady praise for being helpful and knowing the products. Several reviewers mention coming back often and name employees who helped them. Online order handling is mixed, with some orders shipped quickly and others sent late or not shipped at all.
Reviewers often point to low prices and frequent discounts and recommend the shop for that reason. A strong selection of e-liquids and devices adds to the sense of value. A few reports mention unexpected fees or missing items that reduce value for those customers.
Some reviewers say the website and ordering feel easy to use and that tracking is clear. Many also describe quick shipping, discreet packaging, and deliveries that match what they expected. Others report long waits and tracking that shows only a label created.
Positive reviews say many orders arrive fresh and work as they should. Other reviewers report defective batteries, disposables that didn’t work, and old e-juice with a dark taste. A few also mention packages arriving damaged or dirty.
A leading complaint is no response to emails and support requests. Many reviews describe partial shipments, missing items, and orders that never shipped even after payment. Some also mention tracking gaps and being told to “wait” with no follow-up.
Reviews split strongly between high-rated in-store visits and low-rated complaints about fulfillment. Positive feedback focuses on staff, selection, pricing, and successful deliveries. Negative feedback centers on fulfillment problems and silent customer service, leading to low ratings and refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · bbb.org (10) · Quotes shortened · As of: March 2026
Order was legitimate and arrived within a reasonable timeframe.
“LEGIT AND ARRIVED AT RESONABLE TIME”
Did not receive package despite paid protection and no refund.
“I never received my package and I paid for package protection”
Reviewer consistently has a great shopping experience.
“Always a great shopping experience.”
Fast shipping, good prices, reliable site with frequent discounts.
“Super place to buy vapes and supplies. Always ships quickly, great prices”
Wide selection and quick shipping but some juices were old.
“received old juice that did not taste good, was dark in color”
Good selection, fast delivery, and competitive prices.
“Great selection, fast delivery and good prices.”
Good product selection but slower shipping times than before.
“shipping is taking over 10 days to receive.”
Consistently ships within a week with competitive prices and easy ordering.
“Flawless Vape has always shipped my orders within a week”
Reviewer's order has not yet been received.
“Haven't received it yet”
Long-term customer reports fast shipping and no past issues.
“Always a great experience. Shipping is fast and the products are great!”
Order process and tracking were clear with proactive delivery notifications.
“The tracking on the order was great and they informed me when the order was out”
Order mailed late and extra ID charge caused dissatisfaction.
“I ordered on the 7th didn't get mailed until th 11th chg me eight dollars for ID.”
Order arrived as expected and reviewer was satisfied.
“Great it was as expected”
Low prices and fast delivery; reviewer recommends the shop.
“Amazing prices and fast delivery. I highly recommend”
Low prices, good availability, and easy refunds or replacements.
“Very easy to get refund or replacement.”
Mostly timely deliveries; a few disposables arrived inoperable.
“I have only had a couple of disposables that were inoperable out of the box.”
Reviewer calls it the best online store.
“The. Best. Online. Store.”
Order showed no tracking movement and company gave a long wait instruction.
“Within those 5 days I’ve gotten one notice that a label has been created for my order; period.”
Reviewer praises great service and fast delivery.
“Great service and fast delivery!!!”
Likes products and prices but part of order remained unshipped.
“But again I'm having issues with shipping, part of the order hasn't shipped”
Received a partial order and got no response to refund requests.
“No response.”
Longtime customer satisfied with orders and security, will continue buying.
“I HAVE BEEN ORDERING FROM FLAWLESS VAPE FOR OVER 3 YEARS.”
Order placed weeks ago with no shipping update or refund.
“no update on shipping or refund.”
Order hasn't shipped and multiple emails went unanswered.
“order still hasnt shipped.”
In-store visits consistently positive with helpful staff.
“Amazing experience every time I come in! Love the staff and how helpful they have been!”
Longtime customer didn't receive a recent order and got no response.
“I placed an order on 10-3-2025 and never received my order.”
Reviewer reports being skipped in line when it was their turn.
“A couple other people arrived behind me and when it was my turn”
Reviewer says staff gave an uncertain answer about product capability.
“The guy I don't know his name but the bigger one said "yes I believe it does”
Missing items from order and no response for a month.
“Did not receive every item I paid for”
Order not confirmed or shipped and company stopped responding; phone disconnected.
“no confirmation.. no shipping email.. no product.”
Order arrived well packaged and items exactly as expected.
“Everything came wonderful as it was all packaged well”
Incomplete order and no response to multiple email inquiries.
“Did not receive my complete order.”
Missing items and no email response, considering chargeback.
“Missing items in my order, been attempting to email for a week”
Order overdue and company hasn't replied to inquiry emails.
“11 days a has passed since order haven’t received order”
Never received products and cannot reach customer service.
“I never received my products! I still cannot reach customer service.”
Ordered products still have not shipped.
“products I ordered have not shipped still.”
Paid for 14 bottles but received 12 and no response.
“I ordered and paid for 14 bottles if juice, only received 12.”
Package contained only coils; juice was missing and unanswered emails.
“When the package arrive all that was in the package was the coils. No juice.”
Website easy to use, fast shipping, and responsive helpful service.
“Shipping was fast and discreet, and everything arrived perfectly packaged.”
Received only one of two items and no customer service response.
“I only received one vape out of the two I ordered”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Flawless Vape Shop runs vape retail stores and an online shop selling e-cigarettes, disposable vapes, vape batteries, replacement coils, and e-liquids. It carries a range of flavors, hardware accessories, and replacement parts for personal vaping devices. Customers can buy in person at local stores or order from the online catalog for shipment. Store staff typically offer product suggestions and basic device help at checkout.