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We Collect & Analyze Reviews

Floryday
Experiences & Reviews

Floryday is an online fashion retailer that sells women's clothing, accessories and related items through a direct-to-consumer website. Customers worldwide place orders via the site; the business model typically includes product listings with photos, size guides and international shipping options.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 33%
Latest Review 14d
Overall Rating
2.2

Our Analysis

๐ŸŽฏ

Service quality

Many reviewers report problems with returns and refunds, slow or unhelpful responses, and difficulty getting issues resolved; a few customers report satisfactory service.

Share of mentions
22%
Weak
๐Ÿ’ฐ

Value for money

Some shoppers describe reasonable prices and good discounts, while others say low product quality or partial refunds reduce the perceived value of purchases.

Share of mentions
9%
Mixed
โšก

User experience

Delivery speed and tracking are common complaints: several reviews cite very long shipping times or missing tracking, though a minority report prompt delivery.

Share of mentions
8%
Weak
๐Ÿ”ง

Product quality

Reports on product quality vary widely: many reviewers describe items as poor quality, badly sized or unlike the photos; some customers report accurate, good-quality items.

Share of mentions
23%
Weak
๐Ÿ“ž

Communication

Frequent complaints about no or poor email replies, unclear support messages and lack of phone contact; some customers received replies but found them unhelpful.

Share of mentions
9%
Weak
โญ

Overall experience

Overall impressions trend negative in these reviews: unresolved orders, returns or quality issues dominate, though a smaller group report repeat purchases and satisfaction.

Share of mentions
28%
Weak

Our Independent Methodology

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Data Collection

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AI Analysis

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

V
Val Richings
trustpilot.com Oct 01, 2025

Better than expected.

From reading the negative reviews after ordering I was expecting poor quality. Pleasantly surprised though with two out of three very good and the thi...

J
Judy Mims
trustpilot.com Oct 01, 2025

I would give this company a zero if Iโ€ฆ

I would give this company a zero if I could. It took two months to receive my order. None of the items look like the pictures. One pair of floral pant...

A
Amanda Vaughan
trustpilot.com Oct 01, 2025

Small plastic cross body luggage style bag

The product was as described, although I would have liked the body of the bag to have been thicker/better quality and more compartments inside. The bi...

D
Denise Silvagi
trustpilot.com Oct 01, 2025

I have been a Flory customer for yearsโ€ฆ

I have been a Flory customer for years and have always been satisfied. I've retu...

C
Calvin Bergin
trustpilot.com Oct 01, 2025

Hope their accountability for delivery has changed

Dear [redacted], Our customer representative has replied to your Ticket #9384[redacted]๏ผš Thank you for your email. We can totally understand your conc...

C
Charles Riggins
trustpilot.com Oct 01, 2025

Dont order ANYTHING from this company

I got a rubber pair of shoes when my order arrived, and they said to keep them and they will give m...

D
Dennis Rosbarsky
trustpilot.com Oct 01, 2025

Ripoff

They sent wrong color shoes and wrong size. When I brought to their attention, they offered me a dis...

P
Private
trustpilot.com Oct 01, 2025

Floryday do not respond to emails

Floryday do not respond to emails, nor do they have a phone number for customer service. They have photos that are not representative of their product...

S
Suzanne Duncan
trustpilot.com Oct 01, 2025

Great pictures online very poor quality products

Great pictures online but terrible quality and size in person. Poor quality material and make very cheap looking. I have requested refund and have con...

A
Abigail Odonnell
trustpilot.com Oct 01, 2025

Made in China Bad quality- really awfulโ€ฆ

Made in China Bad quality- really awful fabric - will probably go up in f...

S
Sally Rayner
trustpilot.com Oct 01, 2025

Quality was dreadful

Quality was dreadful, sizing was erratic, and...

K
Kerry Pendall
trustpilot.com Oct 01, 2025

Bad service bad company โ€ฆ

This is a sham of a company poorly made clothes ,can't get intouch about returns , a...

K
Ken Lockhart
trustpilot.com Oct 01, 2025

Cheap products and not at all cheerful!!

Recently ordered a Swagger Coat from this company. Very disappointed when it arrived. Thin fabric and very cheap looking. They told me not to bother t...

M
Mary
trustpilot.com Oct 01, 2025

Good quality material

Good quality material. Beautiful j...

P
Pauline Marks
trustpilot.com Oct 01, 2025

Bought a jumper recently

Bought a jumper recently. Looked great on the photo. Cost was around ยฃ27. It arrived, nothing like the image. Cheap looking and colour, style totally...

D
DOROTHEA SULTANA DE MARIA
trustpilot.com Oct 01, 2025

I returned some dresses complete withโ€ฆ

I returned some dresses complete with tags and in their original packing. It took me weeks to get the ri...

L
Lenka Ja
trustpilot.com Oct 01, 2025

The Best company

Iam very satisfied with the company and all...

T
Terry Brown
trustpilot.com Oct 01, 2025

Need to advertise more for more women to see what they are missing out on

I ordered 3 tops for my wife and due to the price of each item she wasnโ€™t expecting to much but when they arrived they were exactly how they looked on...

D
Dorinda Sayre
trustpilot.com Oct 01, 2025

Order takes much too long to deliver 2โ€ฆ

Order takes much too lon...

c
catia giannati
trustpilot.com Oct 01, 2025

Orribiliโ€ฆ

Una stella foto totalmente differenti dalla r...

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Conclusion

Reviews show consistent patterns that buyers should consider: many customers report slow or missing deliveries (in some cases two months) and problems with order accuracy (wrong colors, sizes or items). A substantial portion of reviewers describe difficulties getting refunds, delayed returns processing, or unhelpful customer replies. At the same time, several reviewers report positive experiences: items that matched photos, good fit and prompt shipping. If you plan to order, check product descriptions and size guidance carefully, consider ordering a single item first, and keep documentation for any disputes.