Reviews Analyzed
21
We Collect & Analyze Reviews
Floryday
Experiences & Reviews
Floryday is an online fashion retailer that sells women's clothing, accessories and related items through a direct-to-consumer website. Customers worldwide place orders via the site; the business model typically includes product listings with photos, size guides and international shipping options.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
14d
Overall Rating
2.2
Our Analysis
๐ฏ
Service quality
Many reviewers report problems with returns and refunds, slow or unhelpful responses, and difficulty getting issues resolved; a few customers report satisfactory service.
Share of mentions
Weak
22%
๐ฐ
Value for money
Some shoppers describe reasonable prices and good discounts, while others say low product quality or partial refunds reduce the perceived value of purchases.
Share of mentions
Mixed
9%
โก
User experience
Delivery speed and tracking are common complaints: several reviews cite very long shipping times or missing tracking, though a minority report prompt delivery.
Share of mentions
Weak
8%
๐ง
Product quality
Reports on product quality vary widely: many reviewers describe items as poor quality, badly sized or unlike the photos; some customers report accurate, good-quality items.
Share of mentions
Weak
23%
๐
Communication
Frequent complaints about no or poor email replies, unclear support messages and lack of phone contact; some customers received replies but found them unhelpful.
Share of mentions
Weak
9%
โญ
Overall experience
Overall impressions trend negative in these reviews: unresolved orders, returns or quality issues dominate, though a smaller group report repeat purchases and satisfaction.
Share of mentions
Weak
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
I would give this company a zero if Iโฆ
"I would give this company a zero if I could. It took two months to receive my order. None of the items look like the pictures. One pair of floral pant..."
Judy Mims
Trustpilot
Oct 01, 2025
Featured for: Long delivery, wrong items, no responses
Good quality material
"Good quality material. Beautiful j..."
Mary
Trustpilot
Oct 01, 2025
Featured for: Positive on quality and prompt shipping
I returned some dresses complete withโฆ
"I returned some dresses complete with tags and in their original packing. It took me weeks to get the ri..."
DOROTHEA SULTANA DE MARIA
Trustpilot
Oct 01, 2025
Featured for: Returned items, delayed refund communication
Ripoff
"They sent wrong color shoes and wrong size. When I brought to their attention, they offered me a dis..."
Dennis Rosbarsky
Trustpilot
Oct 01, 2025
Featured for: Wrong products, discount to repurchase
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
V
Val Richings
trustpilot.com
Oct 01, 2025
Better than expected.
From reading the negative reviews after ordering I was expecting poor quality. Pleasantly surprised though with two out of three very good and the thi...
J
Judy Mims
trustpilot.com
Oct 01, 2025
I would give this company a zero if Iโฆ
I would give this company a zero if I could. It took two months to receive my order. None of the items look like the pictures. One pair of floral pant...
A
Amanda Vaughan
trustpilot.com
Oct 01, 2025
Small plastic cross body luggage style bag
The product was as described, although I would have liked the body of the bag to have been thicker/better quality and more compartments inside. The bi...
D
Denise Silvagi
trustpilot.com
Oct 01, 2025
I have been a Flory customer for yearsโฆ
I have been a Flory customer for years and have always been satisfied. I've retu...
C
Calvin Bergin
trustpilot.com
Oct 01, 2025
Hope their accountability for delivery has changed
Dear [redacted], Our customer representative has replied to your Ticket #9384[redacted]๏ผ Thank you for your email. We can totally understand your conc...
C
Charles Riggins
trustpilot.com
Oct 01, 2025
Dont order ANYTHING from this company
I got a rubber pair of shoes when my order arrived, and they said to keep them and they will give m...
D
Dennis Rosbarsky
trustpilot.com
Oct 01, 2025
Ripoff
They sent wrong color shoes and wrong size. When I brought to their attention, they offered me a dis...
P
Private
trustpilot.com
Oct 01, 2025
Floryday do not respond to emails
Floryday do not respond to emails, nor do they have a phone number for customer service. They have photos that are not representative of their product...
S
Suzanne Duncan
trustpilot.com
Oct 01, 2025
Great pictures online very poor quality products
Great pictures online but terrible quality and size in person. Poor quality material and make very cheap looking. I have requested refund and have con...
A
Abigail Odonnell
trustpilot.com
Oct 01, 2025
Made in China Bad quality- really awfulโฆ
Made in China Bad quality- really awful fabric - will probably go up in f...
S
Sally Rayner
trustpilot.com
Oct 01, 2025
Quality was dreadful
Quality was dreadful, sizing was erratic, and...
K
Kerry Pendall
trustpilot.com
Oct 01, 2025
Bad service bad company โฆ
This is a sham of a company poorly made clothes ,can't get intouch about returns , a...
K
Ken Lockhart
trustpilot.com
Oct 01, 2025
Cheap products and not at all cheerful!!
Recently ordered a Swagger Coat from this company. Very disappointed when it arrived. Thin fabric and very cheap looking. They told me not to bother t...
M
Mary
trustpilot.com
Oct 01, 2025
Good quality material
Good quality material. Beautiful j...
P
Pauline Marks
trustpilot.com
Oct 01, 2025
Bought a jumper recently
Bought a jumper recently. Looked great on the photo. Cost was around ยฃ27. It arrived, nothing like the image. Cheap looking and colour, style totally...
D
DOROTHEA SULTANA DE MARIA
trustpilot.com
Oct 01, 2025
I returned some dresses complete withโฆ
I returned some dresses complete with tags and in their original packing. It took me weeks to get the ri...
L
Lenka Ja
trustpilot.com
Oct 01, 2025
The Best company
Iam very satisfied with the company and all...
T
Terry Brown
trustpilot.com
Oct 01, 2025
Need to advertise more for more women to see what they are missing out on
I ordered 3 tops for my wife and due to the price of each item she wasnโt expecting to much but when they arrived they were exactly how they looked on...
D
Dorinda Sayre
trustpilot.com
Oct 01, 2025
Order takes much too long to deliver 2โฆ
Order takes much too lon...
c
catia giannati
trustpilot.com
Oct 01, 2025
Orribiliโฆ
Una stella foto totalmente differenti dalla r...
Conclusion
Reviews show consistent patterns that buyers should consider: many customers report slow or missing deliveries (in some cases two months) and problems with order accuracy (wrong colors, sizes or items). A substantial portion of reviewers describe difficulties getting refunds, delayed returns processing, or unhelpful customer replies. At the same time, several reviewers report positive experiences: items that matched photos, good fit and prompt shipping. If you plan to order, check product descriptions and size guidance carefully, consider ordering a single item first, and keep documentation for any disputes.