Feedback on Floryday splits into clear positives and negatives. Some shoppers say listings match what arrives, prices feel fair, and the site is easy to use. Others report receiving the wrong items, ongoing refund and return issues, and slow or missing delivery updates. These mixed experiences lead to very different outcomes from one order to the next.
Examples from available reviews (Apr 2018 – Feb 2026).
Received rubber shoes instead of leather, offered only 10% refund.
“I got a rubber pair of shoes when my order arrived”
Company ignores emails, lacks customer phone support, and misrepresents products.
“Floryday do not respond to emails, nor do they have a phone number for customer service.”
Ordered many low-priced items that matched descriptions and had good quality.
“Ordered many products at really low prices. All as described, lovely quality, good fit”
Experience was excellent and services were awesome.
“My experience with Floryday has been the best.”
Service complaints come up often, with customers describing returns that stall, partial refunds, and incorrect shipments. Several reviews mention long refund waits and error messages during the return process. A smaller number of reviewers say refunds were quick and support was helpful.
Many reviewers describe poor value after receiving items with cheap-feeling fabric or sizing that didn’t match expectations. Others point to low prices and say their budget purchases were fine. Mentions of good deals appear less often than complaints about fabric quality.
Many reviewers call the website easy to navigate and ordering straightforward. Others mention broken tracking tools and long delivery windows that disrupt the experience. Overall, site usability draws mostly positive comments, while fulfillment steps get more criticism.
A large share of reviews focus on quality problems, including cheap-feeling fabrics, items not matching photos, and inconsistent sizing. Many other reviews say dresses and blouses arrived as pictured and fit well. Both ends show up repeatedly, leaving an uneven picture of product quality.
Many reviews describe communication gaps, such as emails going unanswered, no workable phone support, and marketing messages continuing after disputes. A few reviewers report clear, timely replies from support, but these are less common. Responsiveness remains a frequent complaint.
Reviews show a strong split between five-star praise and one-star complaints, often covering the same topics. Positive accounts point to accurate listings, fast deliveries, and good fit, while negative ones highlight wrong items, failed returns, and unresponsive support. The result is a sharply different overall impression depending on the order.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · resellerratings.com (15) · Reviews (1) · Quotes shortened · As of: February 2026
Dress arrived much larger than ordered and customer couldn't contact company to return.
“When it arrived it looked like size 16-18 Far too large.”
Mostly good quality and fit, delivery was slow.
“Pleasantly surprised though with two out of three very good”
Order took two months and items differed from images with no response.
“It took two months to receive my order.”
Product matched description but delivery was very slow and tracking failed.
“The biggest problem was delivery - very slow.”
Longtime customer satisfied, returns processed without problems.
“I have been a Flory customer for years and have always been satisfied.”
Customer service blamed local delivery for stolen package and provided unsatisfactory reply.
“We are sorry to hear that your package has been stolen.”
Received rubber shoes instead of leather, offered only 10% refund.
“I got a rubber pair of shoes when my order arrived”
Received wrong color and size shoes; offered steep discount instead of fix.
“They sent wrong color shoes and wrong size.”
Company ignores emails, lacks customer phone support, and misrepresents products.
“Floryday do not respond to emails, nor do they have a phone number for customer service.”
Online photos look good but items arrive cheap and poorly sized.
“Great pictures online but terrible quality and size in person.”
Very poor fabric quality and difficult returns.
“Made in China Bad quality- really awful fabric”
Dreadful quality, erratic sizing, and returns are nearly impossible.
“Quality was dreadful, sizing was erratic”
Poorly made clothes and unresponsive about returns.
“poorly made clothes ,can't get intouch about returns”
Coat was thin and cheap; company refused full refund and offered a voucher.
“Thin fabric and very cheap looking.”
Good quality jacket, fits well and shipped promptly.
“Good quality material.”
Jumper differed greatly from image and was cheap; refund not worthwhile.
“It arrived, nothing like the image.”
Returned items with tags but refund delayed and unresponsive customer service.
“I returned some dresses complete with tags and in their original packing.”
Very satisfied with company and its products; helpful service.
“Iam very satisfied with the company and all its products.”
Affordable tops matched website photos and pleased the recipient.
“they were exactly how they looked on the website”
Order delivery is excessively slow, taking around two months.
“Order takes much too long to deliver 2 months now”
One star; pictures completely different from reality.
“foto totalmente differenti dalla realtà!!!!!”
Dress looked good online but had poor material and fit; return requests ignored.
“the material was awful, the pockets dragged it down at the sides and it was huge.”
Dress didn't match advertisement and company didn't respond to return requests.
“I ordered. dress that looked nothing like what was advertised”
Experienced long delivery and delayed refund for returned items.
“J’ai eu droit à un délai de livraison très long!!!”
Items use cheap materials and refunds are offered as coupons with postage deductions.
“They have lovely pictures of their clothes on the website but in reality they are made using very cheap materials.”
Products look attractive online but use cheap materials and refunds reduce postage.
“They have lovely pictures of their clothes on the website but in reality they are made using very cheap materials.”
Ordered many low-priced items that matched descriptions and had good quality.
“Ordered many products at really low prices. All as described, lovely quality, good fit”
Website was very easy to use and products and delivery were good.
“Muy fácil de usar y pedir algo del sitio web.”
Cannot track orders and deliveries take about four weeks despite advertised 24-hour shipping.
“I am trying to track my order number on flory days. I cannot track it and it is very bad service.”
Ordered some dresses from FloryDay. Initially, I was worried the quality wouldn't be good, but I was happily surprised. Their products are fantastic with high quality and unique style. Their outfits are true to size, the textures are amazing and they have so many nice clothing to choose from. The service is great. And very good offers and discounts.I feel the price is very reasonable price and the product is awesome. I'm really happy with this experience and florday.com has become a trusted source for me to buy from. I will definitely order from them again and will surely recommend them to my family and friends!
Received incorrect items and experienced protracted, unreliable refund process.
“Do Not Order from this company!”
After order problems, still receiving marketing emails and no resolution or removal.
“Stuck In Floryday Hell.”
Returned dresses but received a partial refund with no clear explanation.
“Rather than refunding 61.48, they refunded only 48.47 with no explanation.”
Received dress as described quickly and with good quality; satisfied.
“I’ve just received a dress exactly as described in website 5 days after order was placed”
Two blouses were well made and delivered reasonably, though sizing runs small.
“the two blouses I have had from this company are really lovely.”
Received items not as shown and couldn't contact company by phone or email.
“The phone line is dead and the email was not accepted.”
Denim-look dress is lightweight and liked but can snag on bag zips.
“Hi recieved denim look dress, love it as a light weight dress”
Charged much more than quoted, product cheap, and company unreachable for refund.
“Wrong colors. Cheap fabric. Quoted price was $17.00 & shipping . They charged Me $67.00.”
Maxi dresses were cheap and site login/email verification fails.
“these 2 are the worst dresses I have ever seen.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Floryday is an online fashion retailer selling women’s clothing, shoes, and accessories. The site shows product photos and size details, with a shopping cart and checkout. Shoppers can open accounts, browse seasonal collections, and use promo codes at checkout. It accepts international orders and shows shipping options during purchase.