Reviews Analyzed
21
We Collect & Analyze Reviews
FOCO
Experiences & Reviews
FOCO is a U.S.-based retailer of officially licensed sports merchandise, selling team apparel, collectibles, home décor and novelty items for professional and collegiate teams. The company operates an e-commerce storefront offering branded bobbleheads, bags, mascots, stadium replicas and seasonal items, and supports customers through email-based customer service and order-tracking systems. Consumers researching FOCO often look for information about product authenticity, shipping timelines, preorder policies, returns and warranty handling.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
12d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Mixed: several reviews describe fast, helpful agents and replacements; many others report missed deliveries, slow or automated replies, and refund or exchange problems.
Share of mentions
Mixed
26%
💰
Value for money
Mostly negative: multiple customers report defective items, small discount offers instead of replacements, and dissatisfaction with costs for shipping or returns.
Share of mentions
Weak
10%
⚡
User experience
Negative patterns around shipping and usability: delayed or missing deliveries, preorder confusion, inaccurate sizing, and damaged items that limit use.
Share of mentions
Weak
14%
🔧
Product quality
Mixed: some buyers praise merchandise and mascot displays; others report defects such as chipping paint, loose parts, or unusable collectibles.
Share of mentions
Mixed
8%
📞
Communication
Mixed communication experiences: named staff receive praise for prompt, personal responses, while others report robo-replies, limited phone access, and delayed answers.
Share of mentions
Mixed
18%
⭐
Overall experience
Overall impressions lean negative: many reviewers advise caution, citing recurring delivery failures, quality issues, and unsatisfactory resolutions.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Lakers Duffel Bag
"I was referred to Foco by a friend and I am very pleased with the quality of their products. So far, I've purchased two bags from them and I've never been disappointed. The Lakers duffle bag is awesome and my son loves it. Great quality, great price! Foco gives great customer service. We had a small issue with the first bag and they replaced it immediately. Foco went above and beyond our expectations to make things right. I was also surprised at how quick the 10 day delivery process was. Overall, I really enjoyed the way they handled the entire process. I was informed at every step of the way of what was going on. They were incredibly fast and efficient, and I will definitely buy from them again.
"
Jensen Houston
Collected.reviews
Dec 09, 2021
Featured for: Detailed positive service example
Do not buy from FOCO
"Ordered 3 bobbleheads from them and 2 of them were made defective. Spent a lot of money on these collectibles and it’s obviously shows the company car..."
Joshua Winfree
Trustpilot
Oct 01, 2025
Featured for: Illustrates defective product complaint
Julie Fixed it Fast!
"I ordered two of the same nutcracker but one was missing. I emailed FOCO with my receipts and Julie..."
Bob
Trustpilot
Oct 01, 2025
Featured for: Quick, positive customer service case
I ordered a bag March 18 It now almost August
"I ordered a bag March 18. I have yet to get my bag. I also paid for expedited delivery because it didn’t say pre-order until they got my extra money f..."
Trini B
Trustpilot
Oct 01, 2025
Featured for: Long delivery delay and refund issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
P
P Michele Gordon Johnson
trustpilot.com
Oct 01, 2025
Buyer beware
Buyer beware! FOCO's 49er ornaments are absolute crap! They are ugly, sloppily made, have chipping paint, and cr...
R
Robert Koch
trustpilot.com
Oct 01, 2025
Customer Service Review
Customer service always responds promptly to any...
D
David S Alvarado
trustpilot.com
Oct 01, 2025
Terrible company don’t order from here…
Terrible company don’t order from here they never delivered my...
J
Joshua Winfree
trustpilot.com
Oct 01, 2025
Do not buy from FOCO
Ordered 3 bobbleheads from them and 2 of them were made defective. Spent a lot of money on these collectibles and it’s obviously shows the company car...
K
Kathy Tyrrell
trustpilot.com
Oct 01, 2025
BUYER BEWARE!!
BUYER BEWARE!!! CUSTOMER SERVICE IS LACKING IN EVERY ASPECT!!! I ordered team overalls to wear for the home opener. Paid extra for the 2-3 business da...
L
Lateefah Lucky
trustpilot.com
Oct 01, 2025
Will never order from here again
Will never order from here again. They don't allow you to exchange anything. What company d...
L
L
trustpilot.com
Oct 01, 2025
Josh Allen bobblehead
I ordered a Josh Allen bobblehead. It arrived damaged. Lately all of these bobbleheads have had a problem with them. Customer service would not replac...
W
Will
trustpilot.com
Oct 01, 2025
I received a message stating my package…
I received a message stating my package...
T
Tom B. Jacksonville, FL
trustpilot.com
Oct 01, 2025
Customer Service is highly responsive.
Customer Service is highly responsive. Julie responded promptly within 24 hours of sending my email, which I sincerely appreciate. The problem was wit...
J
Janet Hartmann
trustpilot.com
Oct 01, 2025
Stuck with my merch...
I ordered a bathing suit bottom using the size chart provided and reading the description on the page to make sure it was returnable and it said it wa...
A
Adrianna Minardi
trustpilot.com
Oct 01, 2025
Recently rented a 7 seat car at the…
Recently rented a 7 seat car at the airport, paid in full and advanced , they canceled my reservation, charged me double the price for a new one. The...
C
Chuck S
trustpilot.com
Oct 01, 2025
Help that was over and above
I have purchased a mascot and a stadium for my university. They are so cool to display! However, the real measure of a company is how they treat their...
c
customer
trustpilot.com
Oct 01, 2025
Great merchandise and customer service
They have many great products from almost every sports teams. Also, mind blow...
J
John Bartolomeo
trustpilot.com
Oct 01, 2025
Julie,
Julie, Thank you very much for your assistance and support...
B
Bob
trustpilot.com
Oct 01, 2025
Julie Fixed it Fast!
I ordered two of the same nutcracker but one was missing. I emailed FOCO with my receipts and Julie...
T
Trini B
trustpilot.com
Oct 01, 2025
I ordered a bag March 18 It now almost August
I ordered a bag March 18. I have yet to get my bag. I also paid for expedited delivery because it didn’t say pre-order until they got my extra money f...
C
Cole Betts
trustpilot.com
Oct 01, 2025
Replacement Manual
I reached out for help with an instruction manual and Nikki was very supportive, did a nice job providing update...
J
Jeremy Gautreaux
trustpilot.com
Oct 01, 2025
You won't get your order
Product never delivered. They are passing the buck...
N
Nana
trustpilot.com
Oct 01, 2025
WHAT IS THE BENEFIT OF A PREORDER??
I went on FOCO to pre-order 2 FOCO cowboy hats on May 20th. No response and no update from the company about where I am in the process of receiving th...
R
Rosalie Boccamaiello
trustpilot.com
Oct 01, 2025
Company has bad customer service
Company has bad customer service. Only deals with email. Some people don...
Conclusion
Reviews show a split picture for FOCO: some customers report fast, personal help from named agents and successful repairs or replacements, while many others report delayed or missing deliveries, preorder confusion, and defective collectibles (bobbleheads, ornaments). Examples from reviewers include same-day fixes and warehouse-sourced repair parts, but also multiple complaints about missing refunds, automated responses, and restrictive return policies. For shoppers, check FOCO’s preorder and return terms, verify expected ship dates, and document item condition on arrival. If a quick resolution matters, consider contacting customer service by email immediately and retaining order and shipping receipts before purchasing higher-value collectibles.