Reviews show a split picture for FOCO: some customers report fast, personal help from named agents and successful repairs or replacements, while many others report delayed or missing deliveries, preorder confusion, and defective collectibles (bobbleheads, ornaments). Examples from reviewers include same-day fixes and warehouse-sourced repair parts, but also multiple complaints about missing refunds, automated responses, and restrictive return policies. For shoppers, check FOCO’s preorder and return terms, verify expected ship dates, and document item condition on arrival. If a quick resolution matters, consider contacting customer service by email immediately and retaining order and shipping receipts before purchasing higher-value collectibles.
Examples from available reviews (Dec 2021 – Feb 2026).
Product quality was excellent and customer service resolved issues quickly.
“Great quality, great price!”
Two of three bobbleheads were defective and unusable.
“2 of them were made defective.”
Julie resolved the missing item issue the same day.
“Julie fixed it that very day!”
Bag ordered in March never arrived despite expedited payment.
“I ordered a bag March 18. I have yet to get my bag.”
Mixed: several reviews describe fast, helpful agents and replacements; many others report missed deliveries, slow or automated replies, and refund or exchange problems.
Mostly negative: multiple customers report defective items, small discount offers instead of replacements, and dissatisfaction with costs for shipping or returns.
Negative patterns around shipping and usability: delayed or missing deliveries, preorder confusion, inaccurate sizing, and damaged items that limit use.
Mixed: some buyers praise merchandise and mascot displays; others report defects such as chipping paint, loose parts, or unusable collectibles.
Mixed communication experiences: named staff receive praise for prompt, personal responses, while others report robo-replies, limited phone access, and delayed answers.
Overall impressions lean negative: many reviewers advise caution, citing recurring delivery failures, quality issues, and unsatisfactory resolutions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · bbb.org (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Megan handled incorrect print issues and provided correct replacement.
“Megan who was exceedingly helpful.”
Block set arrived incomplete and customer service requested unreasonable inventory counts.
“a significant number of pieces were missing.”
Return and exchange process was difficult and refund never received.
“I spent $8.00 to mail it back.”
No-return policy was hidden and refunds were refused.
“This company does not clearly disclose that all sales are final.”
Pieces were missing after assembly effort.
“Pieces missing after spending hours putting this piece together.”
Shoes ran small and were non-returnable due to college logo.
“they are LSU shoes none returnable.”
Missing item was replaced at no cost by helpful support.
“replace the missing item at no cost.”
Christmas gift never arrived and no refund or response.
“item never turned up and no refund yet”
Hoods were vastly oversized and returns were not accepted.
“Way too big for the average adult.”
Hoods were oversized and returns were not accepted.
“Way too big for the average adult.”
Unreadable instructions and poorly fitting pieces made assembly frustrating.
“Instructions were unreadable..”
The reviewer loves the products and praises the customer service.
“the customer service has always been top tier.”
Breanna provided a PDF and excellent customer service assistance.
“Breanna sent me a PDF that I could use”
Checkout page hangs on both website and app, preventing orders.
“Both locations would just hang at the Checkout page”
Checkout hung on website and app preventing purchase.
“Both locations would just hang at the Checkout page”
Incorrect item received and customer service response was very slow.
“They do not answer their phone line”
Shipping carrier/tracking was incorrect and customer service delayed response.
“my order ticket read FedEx and showed a tracking that belonged to USPS”
City buses had missing pieces and customer service was unresponsive.
“Bought 2 city buses, an both had missing pieces.”
Poor customer service, sizing issues, and slow exchange handling.
“The customer service is terrible.”
Repeated inventory errors caused orders to be unavailable.
“Got the same email about a error in inventory”
Set arrived with pieces missing and customer support was unresponsive.
“my set arrived with pieces missing”
Company refused return for sandals that were too big.
“Will not help with a return of sandals that were way too big and loose.”
Customers must pay return postage, reducing refund value.
“to return an item, I - the buyer - have to cover the cost for postage!”
Ornaments arrived poorly made with chipping paint and crooked writing.
“They are ugly, sloppily made, have chipping paint, and crooked writing.”
Customer service responds promptly and shipping had no issues.
“Customer service always responds promptly to any questions.”
Order never delivered and no refund was issued.
“they never delivered my item”
Two of three bobbleheads were defective and unusable.
“2 of them were made defective.”
Expedited order arrived late and shipping refund denied.
“Did not receive my order until Monday!”
Company refuses exchanges and doesn't satisfy customers.
“They don't allow you to exchange anything.”
Bobblehead arrived damaged and customer service wouldn't replace it.
“Item is useless, unable to display because the head keeps falling off.”
Notified of delivery but package was not received.
“I received a message stating my package was delivered but I never received it.”
Julie responded promptly while Amazon lost the item.
“Julie responded promptly within 24 hours of sending my email”
Item didn't fit and return was refused despite product page claim.
“they wont let me return it and its too small....”
FOCO located parts and helped repair a discontinued mascot generously.
“FOCO scoured the warehouse and sent me individual bricks for the repair!”
Wide product range and excellent customer service.
“mind blowing amazing customer service to match the great merchandise.”
Julie provided appreciated assistance and support.
“Thank you very much for your assistance and support,”
Julie resolved the missing item issue the same day.
“Julie fixed it that very day!”
Bag ordered in March never arrived despite expedited payment.
“I ordered a bag March 18. I have yet to get my bag.”
Nikki provided supportive updates and helped resolve manual issue.
“Nikki was very supportive, did a nice job providing updates”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FOCO is a U.S.-based retailer of officially licensed sports merchandise, selling team apparel, collectibles, home décor and novelty items for professional and collegiate teams. The company operates an e-commerce storefront offering branded bobbleheads, bags, mascots, stadium replicas and seasonal items, and supports customers through email-based customer service and order-tracking systems. Consumers researching FOCO often look for information about product authenticity, shipping timelines, preorder policies, returns and warranty handling.