Customers often mention fast dispatch, tracked delivery, and a straightforward ordering process. Many reviews point to competitive prices and good deals. Several complaints describe surprise import or VAT charges after dispatch, plus issues accessing accounts or getting help from support. A smaller set of reviews notes incorrect sizes or minor marks on delivered shoes.
Examples from available reviews (Nov 2021 โ Feb 2026).
Quick, reliable website with rapid next-day shipping to the UK.
“Mindblowingly rapid shipping (next day).”
Received cheaper trainers than elsewhere and fast delivery.
“they were cheaper than anywhere else I saw them”
Buyer charged ยฃ97 import tax after dispatch and faced refund delay.
“I get an email saying I have to pay ยฃ97 in import tax!”
Received wrong order, paid costly return, and received partial refund late.
“They sent me the wrong order”
Many reviews mention quick dispatch, dependable tracking, and next-day or on-time delivery. Positive service experiences show up often. Fewer reviews describe problems such as the wrong item being shipped or disputes over return postage.
Several reviewers say prices are lower and the value is better than with other sellers. Many highlight deals and orders being filled at the advertised price. Some mention high delivery or handling fees as a drawback.
Reviewers regularly describe an easy checkout, smooth navigation, and fast fulfillment. First-time buyers often say their first purchase went smoothly. A minority report trouble accessing accounts or accounts being deleted, and those cases appear less common.
Most reviews say products matched the description and arrived as expected. A few mention small marks on suede or shoes arriving in the wrong size. The comments do not repeat claims of counterfeit items.
The main negative theme is surprise customs or VAT charges, plus extra DHL invoices that arrive after dispatch. Multiple reviews describe slow or unhelpful support and issues with login or account handling. Some reviewers say support staff seemed inexperienced during conversations.
Feedback splits clearly: many happy purchases focused on speed and price, while a noticeable set of low ratings centers on import charges and support issues. Positive reviews are frequent and detailed. Negative ones cluster around post-purchase fees and slow fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: February 2026
Reliable seller with fast product shipping.
“Very good and reliable.”
Reliable seller with fast product shipping.
“Very good and reliable.”
Customer is happy and expresses thanks.
“Happy thank you A++”
Customer is happy and expresses thanks.
“Happy thank you A++”
Arrived on time with tracking; minor marks found on shoes.
“there was a small mark to suede on one shoe”
Arrived on time with tracking; minor marks found on shoes.
“there was a small mark to suede on one shoe”
Charged unexpected customs invoice by DHL and checkout lacked disclosure.
“received an additional invoice from DHL for import duty/brokerage fees.”
Charged unexpected customs invoice by DHL and checkout lacked disclosure.
“received an additional invoice from DHL for import duty/brokerage fees.”
Good price and correct size; delivery slower but acceptable.
“I got my shoes at a good price and in the size i was looking”
Good price and correct size; delivery slower but acceptable.
“I got my shoes at a good price and in the size i was looking”
Customer never received promised birthday code and had account deleted.
“they deleted my account when I exposed their "birthday code”
Customer never received promised birthday code and had account deleted.
“they deleted my account when I exposed their "birthday code”
Shoes had a decent price and were delivered quickly.
“Decent price quick delivery”
Shoes had a decent price and were delivered quickly.
“Decent price quick delivery”
Wide product variety impressed, but customer support was inexperienced.
“maybe the support person to help me was new”
Wide product variety impressed, but customer support was inexperienced.
“maybe the support person to help me was new”
Trainers arrived swiftly with no issues, superior to some UK businesses.
“Great trainers and arrived swiftly with no issues.”
Trainers arrived swiftly with no issues, superior to some UK businesses.
“Great trainers and arrived swiftly with no issues.”
Thankful for great service and fast delivery.
“Thanks for the great service.”
Thankful for great service and fast delivery.
“Thanks for the great service.”
Good communication, on-time delivery, and discounted price.
“Good communication and delivered on time at a discounted price.”
Seller communicated well and delivered on time at a discount.
“Good communication and delivered on time”
Very satisfied reviewer would recommend using the company.
“Very satisfied and would recommend to use them to anybody”
Customer was very satisfied and would recommend them to others.
“Very satisfied and would recommend to use them to anybody”
Loved mono black converse, water resistant, good deal and fast delivery.
“Absolutely love my new converse”
Loved the water-resistant Converse, good deal and speedy delivery.
“Absolutely love my new converse,”
UGG clogs authentic; fit required stretching but straps now fasten.
“Really Chuffed with them”
UGG clogs were genuine and fit improved after wearing.
“Really Chuffed with them”
Good price, super fast delivery, and a fantastic overall experience.
“Overall a fantastic experience.”
Good price with super fast delivery and fantastic experience.
“Overall a fantastic experience.”
Great product and price with efficient online ordering and delivery.
“efficient online ordering system”
Product, price, ordering system, and delivery were all good.
“efficient online ordering system”
Poor customer service, login issues, and delayed parcel information.
“unable to log in to account try to reset password didnโt receive any link”
Customer experienced delays, poor communication, and unresolved account access.
“Do not purchase anything from this company”
Ordering was easy, delivery fast, and product good.
“Easy to order, fast delivery and good product”
Ordering was easy with fast delivery and a good product.
“Easy to order, fast delivery and good product”
Delivered on time with tracking, no duties, and as advertised.
“No additional duties or charges.”
Order from UK shipped with DHL, tracked, on-time, no extra charges.
“No additional duties or charges.”
Received exactly what was ordered at a great price.
“Exactly what I ordered for a great price ๐ซถ”
Received exactly the ordered item at a great price.
“Exactly what I ordered for a great price ๐ซถ”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Footshop is an online retailer selling sneakers and streetwear. Its site shows product details, size information, and prices for shoes and related clothing. Shoppers can set up accounts, place orders, and track deliveries through the website. Footshop ships internationally and includes carrier return labels in its returns process. Product photos and size guidance on the storefront help customers pick the right items.