Reviews Analyzed
21
We Collect & Analyze Reviews
Footshop
Experiences & Reviews
Footshop is a European sneaker and streetwear retailer headquartered in Prague, Czech Republic. It operates an online store and physical locations, selling major global footwear brands and offering international shipping. Consumers researching Footshop typically look for product selection, shipping practices, returns policy, and cross-border fees.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
10d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Several customers praise prompt, helpful service and fast shipping, but others report wrong items and inconsistent returns or delayed partial refunds.
Share of mentions
Mixed
17%
💰
Value for money
Some buyers mention competitive product prices, but multiple reviews report unexpected VAT, import taxes or extra courier charges that reduce perceived value.
Share of mentions
Weak
13%
⚡
User experience
Most reviews describe fast delivery, a reliable website and clear tracking updates; ordering and delivery processes are frequently reported as smooth and quick.
Share of mentions
Strong
18%
🔧
Product quality
Many customers compliment product quality and accurate sizing charts, while several report receiving wrong sizes or incorrect items requiring returns.
Share of mentions
Mixed
14%
📞
Communication
Some buyers received timely updates and responsive answers, but others experienced unclear information about VAT, fees, returns and refunds.
Share of mentions
Mixed
10%
⭐
Overall experience
A large share of reviewers are satisfied with purchases and speedy delivery, yet recurring issues with customs fees and returns leave a notable minority unhappy.
Share of mentions
Mixed
28%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Sneakers
"A Google search for the sneakers led me to Footshop.com. It is hard to find an online retailer that has a great product, is reasonably priced, has good customer service and fast/secure delivery. I am so happy with the purchase I received from Footshop! They returned all my calls promptly with informative answers and delivered the sneakers very fast. Everything from the first phone question, to the ordering process to delivery all in all took one week! Excellent product and company! Their sizing chart was very accurate as well. Great prices on real products from top brands, and shipping was hassle-free. I will purchase from them again!"
Richard Gragg
Collected.reviews
Nov 07, 2021
Featured for: Detailed positive on service and delivery
This is my first time to buy in this…
"This is my first time to buy in this shop when i asked the seller is it the price included vat they said yes then i bo..."
kwong yip lee
Trustpilot
Oct 01, 2025
Featured for: Unexpected VAT and extra charge
They are unacceptable
"They are unacceptable. They sent me the wrong order and to return it I paid €15.90 and of that they retu..."
marios lamprou
Trustpilot
Oct 01, 2025
Featured for: Wrong item and refund issue
Great service all round
"I ordered an Adidas track top which was dispatched through DHL and arrived fast and smoothly. The quality of the packaging and the top itself was top..."
PRL
Trustpilot
Oct 01, 2025
Featured for: Positive returns and refund process
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mbali Kamanga
trustpilot.com
Oct 01, 2025
Fantastic!!
Fantastic!!! De...
L
Lord Lenny
trustpilot.com
Oct 01, 2025
FOOTSHOP FANTASTICO
Fantastic unbelievable service. I wrote a more detailed review but Trustpilot kept refreshing my page. Poor form. So FOOTSHOP in a nutshell is...
J
Julian Mcfarland
trustpilot.com
Oct 01, 2025
Quality bargain trainer
Loved my trainers, they were cheaper than anywhe...
N
Nelson Aleixo
trustpilot.com
Oct 01, 2025
I ordered some sneakers on September…
I ordered some sneakers on September 16, scheduled for arrival on September 22, and they were delivered as sche...
E
Ebbw Ralph
trustpilot.com
Oct 01, 2025
Delivered before expected and was kept…
Delivered before expected and was kept...
C
Customer
trustpilot.com
Oct 01, 2025
Excellent service will be using again!
Excellent service w...
k
kwong yip lee
trustpilot.com
Oct 01, 2025
This is my first time to buy in this…
This is my first time to buy in this shop when i asked the seller is it the price included vat they said yes then i bo...
M
MRADAMFOSTER
trustpilot.com
Oct 01, 2025
Great product fast delivery.
...
G
Garry Quinn
trustpilot.com
Oct 01, 2025
Great product
Great product Great...
m
marios lamprou
trustpilot.com
Oct 01, 2025
They are unacceptable
They are unacceptable. They sent me the wrong order and to return it I paid €15.90 and of that they retu...
K
Kathleen Flynn
trustpilot.com
Oct 01, 2025
Birkinsops
I was very pleased to receive my purchase so quick , Birkinsops are great and a...
A
Aman Bishnoi
trustpilot.com
Oct 01, 2025
Shoes size is not correct
...
L
Luke Mills
trustpilot.com
Oct 01, 2025
AVOID
AVOID. Ordered a coat, then after it’s been dispatched, I get an email saying I have to pay £97 in import tax! Appreciate this isn’t their doing, but...
J
Jeffrey
trustpilot.com
Oct 01, 2025
Quick delivery
Quick delivery and I really l...
E
Emefa O.Cole
trustpilot.com
Oct 01, 2025
Unsatisfied…
I paid for my purchase including the DHL fee. I was th...
P
PRL
trustpilot.com
Oct 01, 2025
Great service all round
I ordered an Adidas track top which was dispatched through DHL and arrived fast and smoothly. The quality of the packaging and the top itself was top...
c
customer
trustpilot.com
Oct 01, 2025
Superb quick service to the UK
Superb quick service to the UK! Cannot fault Footshop…..bet...
S
Ss. Ss.
trustpilot.com
Oct 01, 2025
Bad seller
The size of the sneakers are wrong and they don’t do changes so I will have to pay f...
T
Taffy Homela
trustpilot.com
Oct 01, 2025
The shoe is slick
...
B
Brennan Miles
trustpilot.com
Oct 01, 2025
I've never used Footshop before but my…
I've never used Footshop before but my experience and delivery...
Conclusion
Reviews show Footshop commonly delivers quickly and many customers report good product quality and helpful service. However, several reviewers experienced unexpected VAT/import charges or additional DHL fees — these appear repeatedly. There are also isolated but meaningful reports of wrong items, sizing problems and inconsistent return/refund handling. If you shop internationally, check Footshop's shipping, customs and returns policies before purchase; confirm VAT and duty responsibilities and keep tracking/communication records.