Reviews Analyzed
21
We Collect & Analyze Reviews
FSJ
Experiences & Reviews
FSJ is an online footwear retailer that sells a wide range of women's shoes and boots, including customizable styles. The brand markets products primarily through e-commerce channels, offers multiple style and sizing options, and ships items internationally. Customers typically interact with FSJ through its website and email-based customer service.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
19d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Many customers describe helpful, proactive service—especially for exchanges and custom orders—while others report slow or inconsistent return handling and poor resolution.
Share of mentions
Mixed
16%
💰
Value for money
Several reviewers note competitive prices and value from customization; others report low refunds, coupon-only resolutions, or out-of-pocket return costs.
Share of mentions
Mixed
10%
⚡
User experience
Users often find the site and ordering straightforward and note acceptable delivery windows, but some report a slow, glitchy website and delayed or missing shipments.
Share of mentions
Mixed
18%
🔧
Product quality
Majority praise fit, comfort and customization options; a subset report damaged, poor-quality, or apparently used items arriving, prompting refund disputes.
Share of mentions
Mixed
15%
📞
Communication
Many reviewers cite clear tracking updates and responsive agents; others describe sparse tracking, no domestic phone/address, and slow or repetitive email exchanges.
Share of mentions
Mixed
17%
⭐
Overall experience
Overall sentiment trends positive for product and service, though recurring issues with refunds, damage and delivery create notable negative experiences for some buyers.
Share of mentions
Strong
23%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Stay away!
"I ordered a pair of heels for my wife. The shoes took 19 days to arrive, and the shipment tracking provided gave very few updates. The shoes arrived d..."
Pat Jilek
Trustpilot
Oct 01, 2025
Featured for: Damaged product and refund dispute
FSJ has been absolutely wonderful about…
"FSJ has been absolutely wonderful about making sure that I’m pleased with my shoe purchases. Their customer service team has communicated to update me..."
Randy Knoffer
Trustpilot
Oct 01, 2025
Featured for: Detailed positive service and customization
Ankle boots
" Shopping from FSJ shoes has always been my thing because of their great prices and a wide variety. However, I had a horrible experience with them during my last purchase. I bought a pair of boots and sandals which arrived on time and in a good package. The sandals were okay, but the boots were too big for me. I reached out to their customer care service that took days to guide me on how to go about the return process. Finally, I managed to return the boot, but the big problem is that the boots are used and they can't give a refund. I have to call them daily. I feel very frustrated and almost giving up. "
Olivia William
Collected.reviews
Nov 15, 2021
Featured for: Price praised; return and quality issues
I would never recommend buying shoes in…
"I would never recommend buying shoes in orders my shoes and never received them they do not have the shoes in stock.I sent several emails and when the..."
Qawanna Williams
Trustpilot
Oct 01, 2025
Featured for: Order never delivered; refund via bank
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mary Jane Picha
trustpilot.com
Oct 01, 2025
I love the boots I got
I love the boots I got, and the cust...
B
Bella
trustpilot.com
Oct 01, 2025
Love the shoes you carry
Love the shoes you carry! Also site i...
P
Pat Jilek
trustpilot.com
Oct 01, 2025
Stay away!
I ordered a pair of heels for my wife. The shoes took 19 days to arrive, and the shipment tracking provided gave very few updates. The shoes arrived d...
T
Tyler Gill
trustpilot.com
Oct 01, 2025
Refund requests are convoluted
My order FSJ00058081 arrived late. I suppose that’s ok since they eventually did arrive. There is no phone number nor domestic address however, so cus...
C
Cat
trustpilot.com
Oct 01, 2025
Received the poor quality cow print…
Received the poor quality cow print boots two days ago and immediately sent a request for a refund after seeing the poor quality of the material on th...
R
Randy Knoffer
trustpilot.com
Oct 01, 2025
FSJ has been absolutely wonderful about…
FSJ has been absolutely wonderful about making sure that I’m pleased with my shoe purchases. Their customer service team has communicated to update me...
C
Carly
trustpilot.com
Oct 01, 2025
Customer service stars!
Ordered the wrong size shoes - they were still absolutely stunning - customer service was quic...
B
Bonnie
trustpilot.com
Oct 01, 2025
Lady wingtips
Lovely! Great se...
A
Alida Sims
trustpilot.com
Oct 01, 2025
BEST CUSTOMER SERVICE EVER!!
This is the best customer service I have ever encountered!!! I ordered a pair of sandals but did not realize how high the heels were. They were way to...
B
Benita Johnson
trustpilot.com
Oct 01, 2025
Fast Easy Purchase
...
A
Anon
trustpilot.com
Oct 01, 2025
FSJ is legit they remind me of…
FSJ is legit they remind me of Onlymaker. Nor...
N
Neill Davies
trustpilot.com
Oct 01, 2025
Excellent service and fantastic shoes
Excellent service and fantastic shoes. I own around 15 pairs of FSJ shoes and live even single pair. The option to customise is...
Q
Qawanna Williams
trustpilot.com
Oct 01, 2025
I would never recommend buying shoes in…
I would never recommend buying shoes in orders my shoes and never received them they do not have the shoes in stock.I sent several emails and when the...
M
Martin M
trustpilot.com
Oct 01, 2025
Excellent service and good quality…
Excellent service and good quality shoes. Initial order didn't quite fit b...
A
April
trustpilot.com
Oct 01, 2025
These shoes fit so well
These shoes fit so well, it's like walking in slippers! I love how cute they...
C
Christine henneville
trustpilot.com
Oct 01, 2025
I ordered 2 pairs of shoes from Xyd…
I ordered 2 pairs of shoes from Xyd that were exactly the same, they firstly contacted me to ask if I had made a mistake which I hadn’t which I must s...
A
AA
trustpilot.com
Oct 01, 2025
Thanks FSJ shoes
Thanks FSJ shoes , they help me with my order. When I wrote to Cara that the shoes was big for me ( first order) , she helps me to understand my size...
L
Lizzy L Lizzy Luxurious
trustpilot.com
Oct 01, 2025
I LOVE THE SHOE OPTIONS!!
I LOVE THE SHOE OPTIONS!!! But the website itself is not user friendly!! It’s very slow and it freezes a LOT and kicks me off pages or out of my logge...
S
Susan
trustpilot.com
Oct 01, 2025
I love my shoes… beautiful
I love my shoes… beautiful, comfortable and better looking in perso...
A
Alfredo Ramos
trustpilot.com
Oct 01, 2025
Service was amazing
...
Conclusion
Customer feedback for FSJ is mixed: many buyers report comfortable shoes, robust customization, and responsive customer-service interactions. Multiple reviewers note typical international shipping windows of about 2–4 weeks and appreciate detailed tracking when provided. However, a recurring set of complaints relates to damaged or poor-quality arrivals and difficulties obtaining full refunds or straightforward returns. If you consider buying from FSJ, review the return policy carefully, keep photos or videos of any damage, and expect potential email-based customer-service exchanges when seeking refunds or exchanges.