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We Collect & Analyze Reviews

FSJ
Experiences & Reviews

FSJ is an online footwear retailer that sells a wide range of women's shoes and boots, including customizable styles. The brand markets products primarily through e-commerce channels, offers multiple style and sizing options, and ships items internationally. Customers typically interact with FSJ through its website and email-based customer service.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 81%
Latest Review 19d
Overall Rating
4.2

Our Analysis

๐ŸŽฏ

Service quality

Many customers describe helpful, proactive serviceโ€”especially for exchanges and custom ordersโ€”while others report slow or inconsistent return handling and poor resolution.

Share of mentions
16%
Mixed
๐Ÿ’ฐ

Value for money

Several reviewers note competitive prices and value from customization; others report low refunds, coupon-only resolutions, or out-of-pocket return costs.

Share of mentions
10%
Mixed
โšก

User experience

Users often find the site and ordering straightforward and note acceptable delivery windows, but some report a slow, glitchy website and delayed or missing shipments.

Share of mentions
18%
Mixed
๐Ÿ”ง

Product quality

Majority praise fit, comfort and customization options; a subset report damaged, poor-quality, or apparently used items arriving, prompting refund disputes.

Share of mentions
15%
Mixed
๐Ÿ“ž

Communication

Many reviewers cite clear tracking updates and responsive agents; others describe sparse tracking, no domestic phone/address, and slow or repetitive email exchanges.

Share of mentions
17%
Mixed
โญ

Overall experience

Overall sentiment trends positive for product and service, though recurring issues with refunds, damage and delivery create notable negative experiences for some buyers.

Share of mentions
23%
Strong

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

M
Mary Jane Picha
trustpilot.com Oct 01, 2025

I love the boots I got

I love the boots I got, and the cust...

B
Bella
trustpilot.com Oct 01, 2025

Love the shoes you carry

Love the shoes you carry! Also site i...

P
Pat Jilek
trustpilot.com Oct 01, 2025

Stay away!

I ordered a pair of heels for my wife. The shoes took 19 days to arrive, and the shipment tracking provided gave very few updates. The shoes arrived d...

T
Tyler Gill
trustpilot.com Oct 01, 2025

Refund requests are convoluted

My order FSJ00058081 arrived late. I suppose thatโ€™s ok since they eventually did arrive. There is no phone number nor domestic address however, so cus...

C
Cat
trustpilot.com Oct 01, 2025

Received the poor quality cow printโ€ฆ

Received the poor quality cow print boots two days ago and immediately sent a request for a refund after seeing the poor quality of the material on th...

R
Randy Knoffer
trustpilot.com Oct 01, 2025

FSJ has been absolutely wonderful aboutโ€ฆ

FSJ has been absolutely wonderful about making sure that Iโ€™m pleased with my shoe purchases. Their customer service team has communicated to update me...

C
Carly
trustpilot.com Oct 01, 2025

Customer service stars!

Ordered the wrong size shoes - they were still absolutely stunning - customer service was quic...

B
Bonnie
trustpilot.com Oct 01, 2025

Lady wingtips

Lovely! Great se...

A
Alida Sims
trustpilot.com Oct 01, 2025

BEST CUSTOMER SERVICE EVER!!

This is the best customer service I have ever encountered!!! I ordered a pair of sandals but did not realize how high the heels were. They were way to...

B
Benita Johnson
trustpilot.com Oct 01, 2025

Fast Easy Purchase

...

A
Anon
trustpilot.com Oct 01, 2025

FSJ is legit they remind me ofโ€ฆ

FSJ is legit they remind me of Onlymaker. Nor...

N
Neill Davies
trustpilot.com Oct 01, 2025

Excellent service and fantastic shoes

Excellent service and fantastic shoes. I own around 15 pairs of FSJ shoes and live even single pair. The option to customise is...

Q
Qawanna Williams
trustpilot.com Oct 01, 2025

I would never recommend buying shoes inโ€ฆ

I would never recommend buying shoes in orders my shoes and never received them they do not have the shoes in stock.I sent several emails and when the...

M
Martin M
trustpilot.com Oct 01, 2025

Excellent service and good qualityโ€ฆ

Excellent service and good quality shoes. Initial order didn't quite fit b...

A
April
trustpilot.com Oct 01, 2025

These shoes fit so well

These shoes fit so well, it's like walking in slippers! I love how cute they...

C
Christine henneville
trustpilot.com Oct 01, 2025

I ordered 2 pairs of shoes from Xydโ€ฆ

I ordered 2 pairs of shoes from Xyd that were exactly the same, they firstly contacted me to ask if I had made a mistake which I hadnโ€™t which I must s...

A
AA
trustpilot.com Oct 01, 2025

Thanks FSJ shoes

Thanks FSJ shoes , they help me with my order. When I wrote to Cara that the shoes was big for me ( first order) , she helps me to understand my size...

L
Lizzy L Lizzy Luxurious
trustpilot.com Oct 01, 2025

I LOVE THE SHOE OPTIONS!!

I LOVE THE SHOE OPTIONS!!! But the website itself is not user friendly!! Itโ€™s very slow and it freezes a LOT and kicks me off pages or out of my logge...

S
Susan
trustpilot.com Oct 01, 2025

I love my shoesโ€ฆ beautiful

I love my shoesโ€ฆ beautiful, comfortable and better looking in perso...

A
Alfredo Ramos
trustpilot.com Oct 01, 2025

Service was amazing

...

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Conclusion

Customer feedback for FSJ is mixed: many buyers report comfortable shoes, robust customization, and responsive customer-service interactions. Multiple reviewers note typical international shipping windows of about 2โ€“4 weeks and appreciate detailed tracking when provided. However, a recurring set of complaints relates to damaged or poor-quality arrivals and difficulties obtaining full refunds or straightforward returns. If you consider buying from FSJ, review the return policy carefully, keep photos or videos of any damage, and expect potential email-based customer-service exchanges when seeking refunds or exchanges.