Customer feedback for FSJ is mixed: many buyers report comfortable shoes, robust customization, and responsive customer-service interactions. Multiple reviewers note typical international shipping windows of about 2–4 weeks and appreciate detailed tracking when provided. However, a recurring set of complaints relates to damaged or poor-quality arrivals and difficulties obtaining full refunds or straightforward returns. If you consider buying from FSJ, review the return policy carefully, keep photos or videos of any damage, and expect potential email-based customer-service exchanges when seeking refunds or exchanges.
Examples from available reviews (Nov 2021 – Feb 2026).
Long delivery, damaged item, and unsatisfactory customer service refund handling.
“The shoes arrived damaged.”
Customer service proactively ensured satisfaction and helped with custom orders.
“FSJ has been absolutely wonderful about making sure that I’m pleased with my shoe purchases.”
Boots were too large and returns resulted in no refund.
“the boots are used and they can't give a refund.”
Ordered shoes never arrived and customer communication was poor; bank refund needed.
“they do not have the shoes in stock.”
Many customers describe helpful, proactive service—especially for exchanges and custom orders—while others report slow or inconsistent return handling and poor resolution.
Several reviewers note competitive prices and value from customization; others report low refunds, coupon-only resolutions, or out-of-pocket return costs.
Users often find the site and ordering straightforward and note acceptable delivery windows, but some report a slow, glitchy website and delayed or missing shipments.
Majority praise fit, comfort and customization options; a subset report damaged, poor-quality, or apparently used items arriving, prompting refund disputes.
Many reviewers cite clear tracking updates and responsive agents; others describe sparse tracking, no domestic phone/address, and slow or repetitive email exchanges.
Overall sentiment trends positive for product and service, though recurring issues with refunds, damage and delivery create notable negative experiences for some buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order not received and seller provided inconsistent excuses and no updates.
“I still have not received them.”
Reviewer loved the boots and found customer service very helpful.
“customer service was incredibly helpful!”
Reviewer liked the shoes and found the site easy to use.
“site is very friendly and easy to maneuver!”
Long delivery, damaged item, and unsatisfactory customer service refund handling.
“The shoes arrived damaged.”
Order arrived late and refund process was difficult without phone support.
“There is no phone number nor domestic address however, so customer service is difficult.”
Received boots of poor material quality and faced refund difficulties.
“Received the poor quality cow print boots”
Customer service proactively ensured satisfaction and helped with custom orders.
“FSJ has been absolutely wonderful about making sure that I’m pleased with my shoe purchases.”
Customer service responded quickly and arranged a replacement for wrong size.
“customer service was quick to respond and help me sort a new pair”
Reviewer had a lovely, seamless experience with the purchase.
“Great seamless experience”
Customer service allowed keeping original sandals and choosing a replacement.
“told to keep the sandals and pick something else of the same value”
Reviewer found the site easy to navigate.
“It was easy to navigate”
Reviewer thinks FSJ is legit and notes 3-4 week normal shipping.
“Normal shipping takes 3-4 weeks so give it time.”
Reviewer praised excellent service, customization, and timely tracked delivery.
“Delivery is always within a couple of weeks with tracking available all the way!”
Ordered shoes never arrived and customer communication was poor; bank refund needed.
“they do not have the shoes in stock.”
Customer service resolved sizing issue and the shoes were good quality.
“customer service were great and did everything to rectify the situation.”
Shoes fit like slippers and reviewer is very pleased.
“These shoes fit so well, it's like walking in slippers!”
Company confirmed order, provided detailed tracking, and shoes were comfortable.
“they sent a tracker so I could follow my order all the way from China”
Customer service helped with sizing and provided a free replacement.
“she helps me to understand my size and I ordered new shoes without additional payment.”
Reviewer loves shoe selection but finds website slow and unfriendly.
“it’s very slow and it freezes a LOT”
Shoes were beautiful, comfortable, and better in person.
“beautiful, comfortable and better looking in person”
Reviewer found the service amazing.
“Service was amazing”
Shoes arrived damaged and customer service handled refund and returns poorly.
“The shoes arrived damaged.”
Attempts to return or exchange received no email or phone response.
“Emailed twice no response.”
No reliable delivery information and suspicious tracking or carrier used.
“The "tracking" website looks fraudulent.”
Order not received; tracking unchanged and seller suggested shoes may be lost.
“maybe your shoes are lost”
Returns not honored and support unresponsive; received damaged item.
“You cant return shoes.”
Order was canceled without explanation despite payment being debited.
“the order was canceled by FSJ Shoes without explanation.”
Shoes poorly made and unstable; returns attempts received no response.
“the shoe is poorly made with no structure”
Shoe was poorly made and refund was not received after return.
“I sent it back and still no refund 45 days later.”
Shoes ill-fitting and falling apart; return attempts received no response.
“Shoes we received were I’ll fitting at best.”
Shopping from FSJ shoes has always been my thing because of their great prices and a wide variety. However, I had a horrible experience with them during my last purchase. I bought a pair of boots and sandals which arrived on time and in a good package. The sandals were okay, but the boots were too big for me. I reached out to their customer care service that took days to guide me on how to go about the return process. Finally, I managed to return the boot, but the big problem is that the boots are used and they can't give a refund. I have to call them daily. I feel very frustrated and almost giving up.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FSJ is an online footwear retailer that sells a wide range of women's shoes and boots, including customizable styles. The brand markets products primarily through e-commerce channels, offers multiple style and sizing options, and ships items internationally. Customers typically interact with FSJ through its website and email-based customer service.