Customer feedback for FSJ is mixed: many buyers report comfortable shoes, robust customization, and responsive customer-service interactions. Multiple reviewers note typical international shipping windows of about 2–4 weeks and appreciate detailed tracking when provided. However, a recurring set of complaints relates to damaged or poor-quality arrivals and difficulties obtaining full refunds or straightforward returns. If you consider buying from FSJ, review the return policy carefully, keep photos or videos of any damage, and expect potential email-based customer-service exchanges when seeking refunds or exchanges.
Examples from available reviews (Nov 2021 – Feb 2026).
Long delivery, damaged item, and unsatisfactory customer service refund handling.
“The shoes arrived damaged.”
Customer service proactively ensured satisfaction and helped with custom orders.
“FSJ has been absolutely wonderful about making sure that I’m pleased with my shoe purchases.”
Boots were too large and returns resulted in no refund.
“the boots are used and they can't give a refund.”
Ordered shoes never arrived and customer communication was poor; bank refund needed.
“they do not have the shoes in stock.”
Many customers describe helpful, proactive service—especially for exchanges and custom orders—while others report slow or inconsistent return handling and poor resolution.
Several reviewers note competitive prices and value from customization; others report low refunds, coupon-only resolutions, or out-of-pocket return costs.
Users often find the site and ordering straightforward and note acceptable delivery windows, but some report a slow, glitchy website and delayed or missing shipments.
Majority praise fit, comfort and customization options; a subset report damaged, poor-quality, or apparently used items arriving, prompting refund disputes.
Many reviewers cite clear tracking updates and responsive agents; others describe sparse tracking, no domestic phone/address, and slow or repetitive email exchanges.
Overall sentiment trends positive for product and service, though recurring issues with refunds, damage and delivery create notable negative experiences for some buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Staff politely handled an exchange and reassured the reviewer.
“the staff handled everything very politely”
Staff politely handled an exchange and reassured the reviewer.
“the staff handled everything very politely”
Praises designs and petite sizes but requests better insole padding and tracking.
“Needs more insole padding!”
Praises designs and petite sizes but requests better insole padding and tracking.
“Needs more insole padding!”
Reviewer states they love the shoes.
“I love your shoes”
Reviewer states they love the shoes.
“I love your shoes”
Company allowed a return and sent a replacement after contact.
“I was able to find another pair I liked, and they were kind enough to send them to me.”
Company allowed a return and sent a replacement after contact.
“I was able to find another pair I liked, and they were kind enough to send them to me.”
Company helped replace too-small boots and provided excellent customer service.
“they gladly helped me in getting another pair with the right size.”
Company helped replace too-small boots and provided excellent customer service.
“they gladly helped me in getting another pair with the right size.”
Reviewer praised the fast and efficient shipping.
“shipping is fast.”
Reviewer praised the fast and efficient shipping.
“shipping is fast.”
Likes custom shoe option but requests clearer separation and measurement process.
“it should be based off of your measurements, not a stock size.”
Likes custom shoe option but requests clearer separation and measurement process.
“it should be based off of your measurements, not a stock size.”
Customer service guided sizing via measurements and resolved fitting issues.
“They recommended 5.5 and it fits perfectly.”
Customer service guided sizing via measurements and resolved fitting issues.
“They recommended 5.5 and it fits perfectly.”
Shopping was easy and reviewer appreciated the savings.
“shopping was very easy & do loved the savings.”
Shopping was easy and reviewer appreciated the savings.
“shopping was very easy & do loved the savings.”
Company provided free replacement, allowed keeping original, and quality impressed.
“they quickly arranged a replacement for me in the correct size”
Company provided free replacement, allowed keeping original, and quality impressed.
“they quickly arranged a replacement for me in the correct size”
Customer service assisted promptly and consistently until issue resolved.
“assisted promptly and consistently until I got the shoes I wanted :)”
Customer service assisted promptly to resolve order issues and fulfill purchase.
“Amazing customer service!!!!!”
The exchange process was easy and simple.
“Easy exchange”
The exchange process was easy and straightforward.
“Easy exchange”
Reviewer requests estimated shipping date to ensure timely delivery.
“I need these shoes by April.”
Customer wanted estimated shipping date; needs shoes by April.
“I need these shoes by April.”
Beautiful styles with easy purchase and good quality shoes.
“Easy buying experience and quality shoes.”
Buyer praised stylish designs and good quality shoes.
“Beautiful shoe styles.”
Paid for order but received no confirmation, tracking, or support.
“no order confirmation, no tracking number, and absolutely no information”
No order confirmation or tracking and no communication after payment.
“no order confirmation, no tracking number”
Good merchandise but product descriptions lacked full details.
“If items had a full description re: style, materials, accessories”
Products were good but lacked full descriptions of materials and accessories.
“If items had a full description re: style, materials, accessories my response would’ve been a 5.”
Sizing exchanges failed and return process was confusing and inconvenient.
“They have out of country representatives that only reply back at 3am .”
Ordered shoes were too small and exchanges were poorly handled.
“The shoes I ordered were too small.”
Customer service helped get the correct boot size efficiently.
“Customer service was super helpful with getting me the right size.”
Customer service was super helpful getting the right size.
“Customer service was super helpful with getting me the right size.”
Ordering was easy but reviewer wanted expedited shipping option.
“expedited shipping would be nice”
Ordering was easy, but buyer wished for expedited shipping option.
“I wish you offered expedited shipping as an incentive to be a repeat buyer.”
Product matched description and customer service responded promptly with solutions.
“Product was great, exactly as describes customer service was very helpful.”
Product matched description and customer service responded promptly with a solution.
“Product was great, exactly as describes customer service was very helpful.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FSJ is an online footwear retailer that sells a wide range of women's shoes and boots, including customizable styles. The brand markets products primarily through e-commerce channels, offers multiple style and sizing options, and ships items internationally. Customers typically interact with FSJ through its website and email-based customer service.