Reviews Analyzed
21
We Collect & Analyze Reviews
Garrett Wade
Experiences & Reviews
Garrett Wade is a U.S.-based specialty retailer and catalog/e-commerce seller of hand tools, garden tools, and related hardware for homeowners and tradespeople. The company markets branded and proprietary tools, offers product warranties, and sells via online catalog listings and customer support channels.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
22d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Many reviewers report fulfillment and returns failures: missing or damaged items, delayed or denied refunds, and burdensome return-shipping processes.
Share of mentions
Weak
19%
💰
Value for money
Multiple buyers say items felt overpriced or poor value after early failure, limited warranty relief, or partial refunds that didn’t resolve losses.
Share of mentions
Weak
20%
⚡
User experience
A small set of reviewers describe website and ordering issues: clunky navigation, chatbot shortcomings, catalogue requests unmet, and reviews removed.
Share of mentions
Weak
3%
🔧
Product quality
Numerous reports of product failures: hoses, pruning tools, blades and loppers breaking, rusting, or otherwise degrading after limited use; occasional positive exceptions.
Share of mentions
Weak
14%
📞
Communication
Customers describe slow or inconsistent customer service: requests for photos, unclear return decisions, unreturned escalation requests, and policy rigidity.
Share of mentions
Weak
20%
⭐
Overall experience
Overall reviews skew negative: many cite combined problems with delivery, product durability, and customer support; a few note satisfactory replacements.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
H.D. Shop Mechanic's Vise
"My dad is a jack-of-all-trades do I bought for him a vise from Garrett Wade as a Father's Day gift. He is a mechanic and he has been fixing things all my life, and I know that this is not just an ordinary vise. It arrived in just a few days and was packaged very well. The vise is the latest in technology with a solid steel forged body that will never give out under pressure while still being able to move where you want it. Crafted with attention to the finest details, this vise is a gift from above. He uses it every day for work and it has never let him down. He loves it! The quality is impeccable, too. I would recommend this shop mechanic's vise to anyone who is looking for a high-quality vice at an affordable price."
Jack
Collected.reviews
Dec 18, 2021
Featured for: Positive product quality and delivery
BUYER BEWARE OF GARRETT WADE
"BUYER BEWARE OF GARRETT WADE. I bought Garrett Wade's Ultra Tough Hose Reel, within weeks the hose burst in several areas. The hose itself was weak th..."
Brewer A
Trustpilot
Oct 01, 2025
Featured for: Product failure and return denial
Had to pay $102.82 to UPS to return damaged item.
"On 3/1/25 I bought a “Beechwood extendable ladder” from Garret Wade. Shipping and handling was $16.00 and with tax the total was $290.54. GW’s Return..."
Paulette Metoyer
Trustpilot
Oct 01, 2025
Featured for: Shipping damage and unresolved reimbursement
Done with Garrett Wade!
"First, I've always enjoyed using the tools I've gotten. So much, that I have 1000+ Reward Points. When I tried using my points after my order exceedin..."
Herschel
Trustpilot
Oct 01, 2025
Featured for: Rewards program and service complaint
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kent Mummau
trustpilot.com
Oct 01, 2025
Convinced this is a Chinese front…
Convinced this is a Chinese front company selling junk. Basically undercover TEMU. What got me skeptical was a silly little tool that you pierce into...
H
Herschel
trustpilot.com
Oct 01, 2025
Done with Garrett Wade!
First, I've always enjoyed using the tools I've gotten. So much, that I have 1000+ Reward Points. When I tried using my points after my order exceedin...
V
Vincent Costa
trustpilot.com
Oct 01, 2025
DO NOT BUY ANYTHING FROM THIS…
DO NOT BUY ANYTHING FROM THIS FRAUDULENT COMPANY. I ordered three items online from this company (a fruit picker and two sets of gardening gloves) for...
K
Kathy
trustpilot.com
Oct 01, 2025
Expected to get an item that I never…
Expected to get an item that I never received. We will not be ordering any more items from this company! After reports to UPS who delivered the item a...
M
Markus
trustpilot.com
Oct 01, 2025
Not worth the money ?
The below mentioned review was actually settled with an Actual Replacement of the item in question, Thank You Garrett Wade for backing up your warrant...
R
Rodger Booth
trustpilot.com
Oct 01, 2025
STAY AWAY FROM THESE PEOPLE!!!…
They have turned into a terrible company! Placed an order for multiple items and they short changed me one item for $16.oo out of an $80.oo order! The...
B
Brewer A
trustpilot.com
Oct 01, 2025
BUYER BEWARE OF GARRETT WADE
BUYER BEWARE OF GARRETT WADE. I bought Garrett Wade's Ultra Tough Hose Reel, within weeks the hose burst in several areas. The hose itself was weak th...
P
Paulette Metoyer
trustpilot.com
Oct 01, 2025
Had to pay $102.82 to UPS to return damaged item.
On 3/1/25 I bought a “Beechwood extendable ladder” from Garret Wade. Shipping and handling was $16.00 and with tax the total was $290.54. GW’s Return...
Y
Yvonne
trustpilot.com
Oct 01, 2025
Scissors are rusting after 6 months
I needed very sharp, and most importantly, long-lasting scissors. I bought several sizes of scissors from Garret Wade. I was surprised that they came...
D
David Baillif
trustpilot.com
Oct 01, 2025
Overpriced, bad website, bad company policies
I tried to order from a $100 gift certificate. I requested a catalogue (twice) and none came. I tried working with the website and found it to be clum...
T
Terry
trustpilot.com
Oct 01, 2025
No more
I am done with this company. I can think of one, maybe two products I've ordered that haven't been disappointments. Orders have been shipped with item...
J
Joe Hart
trustpilot.com
Oct 01, 2025
Utterly disrespectful packaging of my items.
Utterly disrespectful packaging of the items I bought. They were too lazy to find a suitable contain...
B
Betty Palmer
trustpilot.com
Oct 01, 2025
Garrett Wade Customer Service
In Nov. I ordered the Everyday Garden Set as a gift for Christmas & it arrived 4 Dec, but without the sheath to cover the soil knife. Sheaths are for...
K
Kat B
trustpilot.com
Oct 01, 2025
I was sent something not even close to…
I was sent something not even close to what I ordered. When I reached out to customer service they asked me to send pictures. I did, then they told me...
j
jthor
trustpilot.com
Oct 01, 2025
wrong item
ordered a clearing axe on the website and rec...
d
dan petersen
trustpilot.com
Oct 01, 2025
Never buy anything at this…
Never buy anything at this company.The28y take your money and nothin...
T
Tex
trustpilot.com
Oct 01, 2025
Junk knife
So, I bought a Garret Wade pocket knife earlier this year. It was horrible, wood handle was splintered, blades would not close properly, the 2 baldes...
W
William Kilgannon
trustpilot.com
Oct 01, 2025
Bad product worse service
Bought an hose and it immediately started splitting but kept working, for just over a year, which is conveniently when their warranty expires. Sadly,...
R
Rae Munger
trustpilot.com
Oct 01, 2025
Purple pruners and sheath set not worth the money.
Last Christmas I purchased a pair of expensive hand clippers for my daughter. The blade broke after minimal use and she hasn't had...
R
Ronald Johnson
trustpilot.com
Oct 01, 2025
Garrett Wade is a company that over represents the quality and support for their products.
Garrett Wade is a company that represents itself has having the best of the best and advertises all of their products as such with a premium price tag...
Conclusion
Reviewers frequently report problems with order fulfillment, product durability, and post-sale support—examples include broken hoses, damaged ladders, and pruners that failed. A small number of customers report successful warranty replacements or satisfactory items. If you are considering a Garrett Wade purchase, document orders, save receipts, and photograph shipments on arrival to support any claims. Review shipping, returns, and warranty terms before buying, and consider lower-risk items or local retailers if resilient customer service and fast resolution are priorities.