Feedback splits between smooth, fast deliveries with accurate orders and helpful support, and repeated reports of missing deliveries, tracking that stalls, and refunds not paid. Reviewers mention both working, good-tasting products and faulty units with missing parts. Price and range get frequent praise. Support is described as either quick and steady or hard to reach.
Examples from available reviews (Aug 2019 – Mar 2026).
No response from customer service and refund not received after three weeks.
“Poor customer service won’t answer me”
Order never received and company refused to refund the customer.
“they refuse to refund my money”
Correct product, fast shipping, and shipping carrier changed to UPS.
“I got my exact product and it came with fast shipping.”
Large selection, decent flavors, great customer service and fast shipping.
“They have great customer service and the shipping is fast .”
Positive reviews often mention quick dispatch and orders arriving correct. A sizable group of complaints describes parcels that never arrive, tracking stuck at “label created,” and refunds being refused. Across reviews, delivery reliability stands out as the main swing factor.
Several reviewers point to lower prices and a broader selection than other sellers. Some connect the savings to buying again. Value comes up less often than shipping and service.
When purchases go through, many shoppers describe an easy checkout and fast processing. Other reviews mention surprise charges or payments taken without the order being completed. Account and payment issues often end up as disputes or bank claims.
Multiple reviews report devices arriving faulty, tasting burnt, or missing batteries. Others say items arrived as ordered, worked properly, and had the expected flavors. Recent purchases include both clear product problems and clear successes.
Complaints repeatedly describe silence, with refund requests ignored and emails left unanswered. Several reviewers also describe customer service as prompt, calm, and helpful, and say it fixed the issue. Communication breakdowns often show up alongside shipping or refund disputes.
Sentiment is split between high ratings for fast delivery and support that solves problems, and low ratings for non-delivery and refunds being denied. That divide centers on shipping, refunds, and responsiveness. Reviewers mention both long-running good experiences and sudden failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (7) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service went above and beyond and resolved product issues.
“Their customer service is top-notch!”
Reviewer states the product was great.
“Great product”
No response from customer service and refund not received after three weeks.
“Poor customer service won’t answer me”
Order lost in transit and company refused refund or provide resolution.
“no resolution, no refund, and no package.”
Order blocked due to PO Box and refund not yet received.
“stated I was issued a refund that I have yet to receive.”
Incorrect items, missing batteries, and unhelpful customer service prevented resolution.
“My photos clearly indicate you didn’t.”
Order never received and company refused to refund the customer.
“they refuse to refund my money”
Reviewer strongly warns others, claiming the company is a scam.
“TOTAL SCAM! REPORTED TO BBB.”
Vapes received were defective and tasted burnt with no flavor.
“there's no flavor to these vapes but pure nastiness l.”
Order delayed beyond expected delivery and reviewer suspects a scam.
“My order shows no movement for over a week.”
Two-week delivery delay led reviewer to file a fraud claim with bank.
“Two weeks I've been waiting for my order and I still don't have it”
Correct product, fast shipping, and shipping carrier changed to UPS.
“I got my exact product and it came with fast shipping.”
Order arrived quickly and correctly after switching shipping carriers.
“my order came fast and was correct.”
One of two vapes was defective and company won't refund opened item.
“They won't refund my money because I opened the box.”
Company provided calm and reliable assistance resolving an issue.
“Their calm and reliable assistance turned a situation that felt hopeless into a successful outcome.”
Shipping via Sendle caused two-week non-delivery; reviewer requests refund.
“they use sendle to ship their products”
Lost shipment and delayed responses; refund never issued.
“Horrible customer service.”
Fast delivery and reliable stock with no problems.
“Delivered everytime.”
Card was charged but the order was never delivered.
“it was never delivered.”
Shipment tracking problems and unresponsive customer service prevented delivery.
“I emailed customer service several times but no one responds”
Tracking showed label only and the package was never delivered.
“Tracking is sitting at the label creation stage”
Order returned to sender and Giant Vapes didn't respond.
“Order never was delivered.”
Shipping took far longer than advertised one to three days.
“They state 1 to 3 days and that is inaccurate.”
Large selection, decent flavors, great customer service and fast shipping.
“They have great customer service and the shipping is fast .”
Excellent customer service with hassle-free replacements and no hidden fees.
“No hidden fees no bs no return rules just 5 star great service.”
Found needed items in stock at lower prices with fast shipping.
“they were a bit less expensive than what I'd been paying before.”
Wide selection and responsive customer service with quick shipping.
“Their customer service goes far and beyond to help you”
Legitimate seller with fast shipping and hard-to-find products.
“Super fast shipping and you actually get a legit delivery date.”
Extremely fast service, reviewer found it impressive.
“Probably the fastest service I have ever found.”
Paid expedited shipping but order did not arrive within promised timeframe.
“I spent $20 on shipping and it was supposed to be here in 1-3 days.”
Order shipped quickly and product selection and prices were excellent.
“My order was shipped 2 days after I placed it”
Initial order problem was due to bank, Giant Vapes responded quickly.
“Giant Vapes responded to my complaint quickly and was super kind”
Payment taken despite multiple declines and no order placed.
“the company still charged me and took 86 bucks and I ordered nothing”
Loyal customer praising same-day tracking, pricing, and customer service.
“Same Day tracking, best prices, and customer service”
Seller failed to refund and ignored multiple contact attempts.
“I asked for a refund and have been ignored.”
Device arrived defective and customer service did not respond.
“it doesn’t turn on and it doesn’t charge.”
Recent purchases were problem-free despite older negative reviews.
“I have bought two packages from them and I’ve had no issues🔥”
Reviewer found Giant Vapes legitimate after prior online scams and tracking provided.
“giant vapes is legit and I'm so happy to see actual tracking for my vape coming in 2 days!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Giant Vapes runs an online store selling vaping products and accessories. The range covers disposable vapes, rechargeable devices, and e-liquids, plus related add-ons. Customers order online and pay by card and other electronic methods. Product pages show photos and specs, and the site lists ways to contact customer support.