Reviews Analyzed
21
We Collect & Analyze Reviews
Giant Vapes
Experiences & Reviews
Giant Vapes is an online retailer that sells vaping products—e-liquids, disposable vapes, mods, hardware and related accessories. The store emphasizes a broad brand selection and ships orders to consumer addresses. People researching Giant Vapes commonly look for information about stock availability, shipping speed, payment and refund handling, and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
28d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Reviews show mixed shipping performance: many customers report fast, well-packaged deliveries, while multiple recent reports describe missing, delayed, or undelivered orders.
Share of mentions
Mixed
24%
💰
Value for money
Several reviewers cite competitive prices and good value; others complain about paid expedited shipping not being honored or being charged without delivery.
Share of mentions
Mixed
13%
⚡
User experience
Some users praise a straightforward website and easy ordering, while a small number report checkout or billing/address match issues during purchase attempts.
Share of mentions
Mixed
3%
🔧
Product quality
Customers note a wide selection and satisfactory products for many orders, but there are repeated reports of defective devices and unexpected flavor inconsistencies.
Share of mentions
Mixed
15%
📞
Communication
Multiple reviews describe unresponsive customer service and ignored emails; a smaller group reports quick, helpful replies and easy replacements.
Share of mentions
Weak
17%
⭐
Overall experience
Overall impressions are divided: many long-term customers praise selection, pricing and quick shipping, while others report failed deliveries and unresolved support cases.
Share of mentions
Mixed
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – October 2025).
BEST online vape store!
"Not sure how Giant Vapes has bad reviews because they are the best vape company out there. Even without discount codes, you can't beat them! Usually a..."
Tmoney
Trustpilot
Oct 01, 2025
Featured for: Positive service and stock availability
Order was never delivered
"Order was never delivered. GIant Vapes claims Amazon has the package. Amazon claims it was never picked up. Tracking is sitting at the label creation..."
Kelly Hudson
Trustpilot
Oct 01, 2025
Featured for: Order never delivered; unresolved delivery
I ordered a vape from them
"I ordered a vape from them. It doesn’t turn on and it doesn’t ch..."
Chrissy McKlveen
Trustpilot
Oct 01, 2025
Featured for: Defective device; customer service unresponsive
Gaint vapes is the shit
"Gaint vapes is the shit ! They have a nice selection of the best vape brands on the market. They have both freebase vape juice, salt nic , and disposa..."
Justin Cox
Trustpilot
Oct 01, 2025
Featured for: Flavor issues but fast shipping
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
T
Tmoney
trustpilot.com
Oct 01, 2025
BEST online vape store!
Not sure how Giant Vapes has bad reviews because they are the best vape company out there. Even without discount codes, you can't beat them! Usually a...
A
AE
trustpilot.com
Oct 01, 2025
I made $200 order and it was never…
I made $200 order and it was never delivered. They...
D
DJ
trustpilot.com
Oct 01, 2025
This company is horrible
This company is horrible. I placed an order and they use some company called Sendle to ship. They require a signature to receive this but Sendle doesn...
K
Kelly Hudson
trustpilot.com
Oct 01, 2025
Order was never delivered
Order was never delivered. GIant Vapes claims Amazon has the package. Amazon claims it was never picked up. Tracking is sitting at the label creation...
M
Mike
trustpilot.com
Oct 01, 2025
Order never was delivered
Order never was delivered. Tracking shows it stayed at a Postal Hub for several days and was returned to sender. Giant Vapes will...
S
Shannon M
trustpilot.com
Oct 01, 2025
Do not expect to get your products in…
Do not expect to get your products in less than 7 or 9 days. They state 1 to 3 days and that is inaccurate. I email.the comp...
J
Justin Cox
trustpilot.com
Oct 01, 2025
Gaint vapes is the shit
Gaint vapes is the shit ! They have a nice selection of the best vape brands on the market. They have both freebase vape juice, salt nic , and disposa...
J
James Heindl
trustpilot.com
Oct 01, 2025
Give them a try you will become a repeat customer blows everyone else away
So I switched a few months ago to giant vapes. I had to come out and leave another review. Had a bad disposable vape today o received a replacement no...
C
Carrie V.
trustpilot.com
Oct 01, 2025
My new supplier!
The company I'd been using for a few years ran out of the juice I like and didn't know if they'd be getting more in anytime soon. I found Giant Vapes...
K
Karen Griffin
trustpilot.com
Oct 01, 2025
Giant Vape has a wide array of juice…
Giant Vape has a wide array of juice flavors and hardware. Their customer service goes far and beyond to help you...
A
AMBER YOUNG
trustpilot.com
Oct 01, 2025
I've been scammed a lot but not here!!!
Ive been scammed a lot buying vapes but not here !! Super fast shipping and you actually get a legit delivery date. I've lost over $100 trying to get...
M
Michael Capps
trustpilot.com
Oct 01, 2025
Probably the fastest service I have…
Probably the fastest service I...
S
Shawn Ellsbury
trustpilot.com
Oct 01, 2025
I spent $20 on shipping and it was…
I spent $20 on shipping and it was supposed to be here in 1-3 days. Tha...
F
Fran Forbes
trustpilot.com
Oct 01, 2025
Ships promptly, no problems
My order was shipped 2 days after I placed it and I received it 4 days after I ordered it. They have an excellent selection of juice, coils and mods,...
C
Crystal Scruggs
trustpilot.com
Oct 01, 2025
I posted a negative review but had to…
I posted a negative review but had to remove it because the issue I experienced was NOT due to Giant Vapes. If you're getting a denial while attemptin...
k
kiki k
trustpilot.com
Oct 01, 2025
tried to make a purchase
tried to make a purchase on it last night 1/26/25 at 11:30 pm and got declined 4 times cause my address on my ID didn't mat...
D
Dallas Sullivan
trustpilot.com
Oct 01, 2025
I only purchase my E-Liquid and…
I only purchase my E-Liquid and Hardware needs from Giant Vapes. Same Day tracking, best prices, and...
L
Liam Watts
trustpilot.com
Oct 01, 2025
SCAM!!
SCAM!!! I ordered online and they whatsapped my saying they were missing most of the flavours. I asked for a refund and have...
C
Chrissy McKlveen
trustpilot.com
Oct 01, 2025
I ordered a vape from them
I ordered a vape from them. It doesn’t turn on and it doesn’t ch...
C
Consumer
trustpilot.com
Oct 01, 2025
Good
There’s some bad reviews so I was skeptical of buying, but all the bad reviews ar...
Conclusion
Reviews for Giant Vapes present a mixed picture. Many customers praise the wide selection, competitive prices and fast shipping, and some report helpful, prompt replacements. However, a notable number of recent reviews describe undelivered orders, billing problems and unresponsive customer service. If you consider buying, review the store's shipping and refund policies, retain tracking and payment records, and consider starting with a small order or a payment method that offers buyer protection.