Many customers applaud Girotti’s handcrafted leather, neat build, and comfortable fit. Several reviews mention long production or shipping delays and little help from customer service. Some buyers say they received flawed materials or had returns refused, while others report quick exchanges and repeat orders. Overall, the feedback swings between smooth, satisfying deliveries and stalled orders that lead to strong complaints.
Examples from available reviews (Nov 2021 – Feb 2026).
Handmade brogue boots were comfortable and well-made; delivery took several weeks.
“they are very comfortable and well-made.”
Order stuck in production for over a month with poor communication.
“the order is still stuck on “In production.””
Shoes were not leather, alleged deception and recommends legal action.
“they are not leather, they are made of cheap material”
Team expedited order; communication was delightful and work phenomenal.
“The communication with your team was delightful.”
Service comments split in two. Many reviews point to long production times, the wrong model arriving, and cancellations or returns being refused. Others describe quick delivery, smooth exchanges, and staff speeding up an order.
Several buyers say the quality matches the price and describe the shoes as reasonably priced luxury. A separate set of complaints mentions surprise customs charges and refunds that never arrived, which undercuts the value.
Many reviewers mention a great fit, comfort right away, and design details that draw compliments. Recurring notes include insoles that need breaking in, straps that need adjusting, and sizing that varies enough to require exchanges or local repairs.
Most positive reviews highlight quality leather, careful handwork, and custom drawings being reproduced accurately. Another group reports glue marks, strong paint odors, non-leather materials, and build defects; these reports often come alongside trouble getting a return.
Common complaints include support not replying, tracking stuck on “In production,” and email threads going quiet. Positive reviews mention prompt reassurance, pleasant staff interactions, and clear updates when the team pushed an order through faster.
When orders are finished and delivered, buyers often come back, praise the craftsmanship, and leave high ratings. When orders stall or don’t get resolved, reviews often mention chargebacks, scam accusations, and very low-star scores.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company did not provide return label or respond to refund requests.
“do not actually seem to allow returns”
Unexpected Royal Mail customs charge was required for delivery.
“You get hit with a £82.09 charge by the Royal Mail before they will deliver the shoes.”
Reviewer claims company is a scam and recovered money via Amex.
“SCAM This company was founded in 2022 and details of The company reviewed 12/2023.”
Order delayed, tracking incorrect, unexpected customs charge and no refund.
“Then they sent me a tracking number and it showed the package was delivered to the wrong country.”
Ordered for Christmas but still in production and no response.
“still showing as in production and no response from customer services.”
Reviewer repeatedly calls the company a scam without additional detail.
“Scam scam scam”
Reviewer warns about company registration and VAT information.
“This company was founded in 2022 and details of The company reviewed 12/2023.”
Extra wide shoes were not wide and customer service ignored return requests.
“They won't even respond to polite inquiry about a return, let alone ACTUALLY accept a return.”
Shoes took two months and were hard, not soft Italian leather.
“I was expecting soft Italian leather. They are clunky and hard.”
Reviewer says shoes are cheap, poorly made, and returns ignored.
“Piece of junk that wouldn’t cost nothing over $10..”
Shoes arrived late and were poorly made with visible glue defects.
“There's glue all over the heels of the shoes, the heels are also glued unevenly”
Order shipped late; company allegedly harassed customer and denied refund.
“They are completely unprofessional and harass their customers to try to stop them from getting a refund.”
Shoes had manufacturing defects and returns resulted in runaround.
“The customer service is horrible and the quality of the shoes are terrible.”
High quality leather and craftsmanship; custom design available.
“Amazing shoes, great quality leather and craftsmanship.”
Reviewer likes the colors and style; construction is top-notch.
“Construction of the show is top notch!”
Shoes arrived quickly; buckle is versatile and shoes are comfortable.
“Shoes are comfortable, and fit me well.”
Reviewer is very pleased with the product.
“Very pleased”
Reviewer calls the customer service the best they've used.
“Best customer service from any online company I have ever used.”
Reviewer highly praises the company, calling them the best.
“You are the BEST!!!”
Reviewer loves the boot's toe shape and metallic heel, receives compliments.
“the detailed metallic heel is the showstopper!”
Reviewer says shoe is perfectly made, genuine leather, and fits well.
“Genuine leather and strong as it looks.”
Reviewer enjoys wearing the shoes and receives compliments frequently.
“I am wearing The Coolest 😁 Shoes in Tampa Bay (Fl.), 🕺”
Shoes fit perfectly and are comfortable.
“Perfect fit And comfortable.”
Customer stored unworn shoes and asks about exchanging size.
“I never wear these shoes because- due to my fault- I ordered a Number 42 instead of 43.”
Order and delivery were professional; reviewer recommends the company.
“everything from putting the order to delivery was professional 👌.”
Color labeled 'marine' was lighter and greener than expected.
“marked "marine" but it much lighter and greener than marine.”
Cancellation was confirmed yet the company still charged the money.
“I canceled an order, the cancellation was confirmed, and they still booked the money!”
Returns were not honored and communication was slow.
“The website says that returns and exchanges are free, but this is not true.”
Easy ordering, fast delivery, and high quality shoes.
“Easy to order, fast delivery and high quality.”
Shoes were not leather, alleged deception and recommends legal action.
“they are not leather, they are made of cheap material”
Sizing problems and alleged gaslighting by customer service.
“Customer service gaslights and lies.”
Excellent quality, stunning design, and reviewer loves them.
“Excellent quality and stunning design!”
Shoes are good quality but shipping took more than two weeks.
“I waited too long to receive the shoes ( more than 2 weeks)”
Shoes are high quality, comfortable, and well designed.
“High quality material, extremely comfortable and super nice design”
Reviewer calls company a scam with cheap defective shoes and false return policy.
“Complete scam company - literally the worst purchase I’ve ever made .”
Shoes never delivered and customer service was unresponsive; credit card refunded.
“The shoes have NEVER been delivered.”
Custom-made shoes were well crafted and matched the design drawing.
“It was amazing to see the drawing becoming reality.”
Good price-to-quality ratio with acceptable waiting time.
“Great price/quality ratio. Waiting time acceptable given the final product.”
Shoes perfect quality but size 43 was slightly too big.
“As a size 43 they are somewhat too big, whereas a 42 would have been risky”
Customization allows unique, fully configurable shoes.
“individual production of shoes which are complete unique in the world”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Girotti designs and makes leather shoes for men and women. It sells both ready-to-order styles and configurable made-to-order pairs. The lineup includes Oxfords, brogues, boots, and custom designs with selectable details. Girotti sells through its online store and ships worldwide. Product pages show specs, photos, and available customization options.