Many customers applaud Girotti’s handcrafted leather, neat build, and comfortable fit. Several reviews mention long production or shipping delays and little help from customer service. Some buyers say they received flawed materials or had returns refused, while others report quick exchanges and repeat orders. Overall, the feedback swings between smooth, satisfying deliveries and stalled orders that lead to strong complaints.
Examples from available reviews (Nov 2021 – Feb 2026).
Handmade brogue boots were comfortable and well-made; delivery took several weeks.
“they are very comfortable and well-made.”
Order stuck in production for over a month with poor communication.
“the order is still stuck on “In production.””
Shoes were not leather, alleged deception and recommends legal action.
“they are not leather, they are made of cheap material”
Team expedited order; communication was delightful and work phenomenal.
“The communication with your team was delightful.”
Service comments split in two. Many reviews point to long production times, the wrong model arriving, and cancellations or returns being refused. Others describe quick delivery, smooth exchanges, and staff speeding up an order.
Several buyers say the quality matches the price and describe the shoes as reasonably priced luxury. A separate set of complaints mentions surprise customs charges and refunds that never arrived, which undercuts the value.
Many reviewers mention a great fit, comfort right away, and design details that draw compliments. Recurring notes include insoles that need breaking in, straps that need adjusting, and sizing that varies enough to require exchanges or local repairs.
Most positive reviews highlight quality leather, careful handwork, and custom drawings being reproduced accurately. Another group reports glue marks, strong paint odors, non-leather materials, and build defects; these reports often come alongside trouble getting a return.
Common complaints include support not replying, tracking stuck on “In production,” and email threads going quiet. Positive reviews mention prompt reassurance, pleasant staff interactions, and clear updates when the team pushed an order through faster.
When orders are finished and delivered, buyers often come back, praise the craftsmanship, and leave high ratings. When orders stall or don’t get resolved, reviews often mention chargebacks, scam accusations, and very low-star scores.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I really do not understand why so many negative reviews about Girotti Shoes. Well, at fast I was skeptical because of the reviews and the prices seemed too low for custom and handcrafted leather shoes. But I am so glad I decided to order! I'm really pleased with my new shoes and will order others. The leather looks very classy and expensive. Exactly as advertised. Couldn’t believe! They are comfortable and stylish! I am complimented on them daily. The customer service was outstanding from that far away. I’m so excited that I tell everyone about the Girotti Shoes website! Totally recommend!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Girotti designs and makes leather shoes for men and women. It sells both ready-to-order styles and configurable made-to-order pairs. The lineup includes Oxfords, brogues, boots, and custom designs with selectable details. Girotti sells through its online store and ships worldwide. Product pages show specs, photos, and available customization options.