Customers often praise fast international shipping, clear product pages, and competitive prices. Many say their phones arrived ready to use straight out of the box. Several reviews also describe major service failures, including refunds being withheld and orders arriving incorrect or damaged. Other complaints mention customs paperwork issues and phones that do not work with certain mobile networks.
Examples from available reviews (Sep 2021 โ Feb 2026).
Phone delivered in under a week with excellent and fast service.
“Excellent and fast delivery service as I got my phone less than a week of ordering.”
Refund was delayed and withheld until credit card intervention.
“they withheld reimbursement, stringing me along for weeks.”
Phone lacked promised network frequencies, so 4G/5G didn't work.
“no, no good 4G and neither 5G”
Received wrong OS version, long delays, unsecured delivery, no response.
“I ordered the ColorOS version and received the OxygenOS version.”
Reviewers frequently highlight quick shipping and solid packaging. A repeating set of negative reviews points to post-sale breakdowns: refunds delayed or withheld, returns handled poorly, and orders arriving with the wrong device or a unit that does not work.
Many reviewers choose the retailer for lower prices on imported phones and deals they see as bargains. A smaller group pays more in exchange for quicker, more responsive customer support.
Several customers describe product pages as easy to follow and setup as simple. Other reviews point to specific problems, such as phones arriving without the promised Google services and devices lacking compatible network bands.
Many buyers say their devices arrived undamaged and worked as expected. Multiple complaints mention damaged or previously repaired units, hardware faults, and screen protectors installed poorly.
Many reviewers describe seller replies as clear and polite, and product pages as easy to read. Others report missing tariff warnings, incorrect invoice values, refusal to ship to destinations that were promised, and slow or no follow-up when disputes came up.
Reviews show a clear divide between many smooth purchases and a smaller number of serious cases that ended in refund or chargeback disputes. That gap shows up in both ratings and written feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) ยท resellerratings.com (15) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: February 2026
Smooth purchase: clear communication, secure packaging, timely tracking, perfect device.
“Communication with the merchant was clear, detailed, and courteous.”
Smooth purchase: clear communication, secure packaging, timely tracking, perfect device.
“Communication with the merchant was clear, detailed, and courteous.”
Satisfied with service, fast shipping, and customs support.
“Fast shipping and great support going through customs!”
Satisfied with service, fast shipping, and customs support.
“Fast shipping and great support going through customs!”
First purchase positive; good pricing and received as advertised.
“Received my unit as advertised with Zero issues.”
First purchase positive; good pricing and received as advertised.
“Received my unit as advertised with Zero issues.”
Phone and case arrived sealed, Google Play installed, flawless experience.
“Giztop had already installed Google play store on the phone and setting it up was a breeze.”
Phone and case arrived sealed, Google Play installed, flawless experience.
“Giztop had already installed Google play store on the phone and setting it up was a breeze.”
Consistently prompt shipping and competitive pricing for imports.
“They're my go to site for importing phones not available here.”
Consistently prompt shipping and competitive pricing for imports.
“They're my go to site for importing phones not available here.”
Product pages were clear; arrived in ten days; device perfect.
“The product pages are written in relatively simple and clear English.”
Product pages were clear; arrived in ten days; device perfect.
“The product pages are written in relatively simple and clear English.”
Received wrong OS version, long delays, unsecured delivery, no response.
“I ordered the ColorOS version and received the OxygenOS version.”
Received wrong OS version, long delays, unsecured delivery, no response.
“I ordered the ColorOS version and received the OxygenOS version.”
Fast, well-delivered Redmi K80; DHL tax invoice was the only issue.
“Only bad thing is the DHL invoice about tax but thats not the fault of Giztop to be fair.”
Fast, well-delivered Redmi K80; DHL tax invoice was the only issue.
“Only bad thing is the DHL invoice about tax but thats not the fault of Giztop to be fair.”
Phone delivered in under a week with excellent and fast service.
“Excellent and fast delivery service as I got my phone less than a week of ordering.”
Phone delivered in under a week with excellent and fast service.
“Excellent and fast delivery service as I got my phone less than a week of ordering.”
Fast delivery with no extra payments; overall great experience.
“Fast delivery, no extra payments.”
Fast delivery with no extra payments; overall great experience.
“Fast delivery, no extra payments.”
Great price and fluid communication; concerns handled quickly.
“communication was fluid, concerns were heard, understood and hashed quickly.”
Great price and smooth communication; concerns handled quickly.
“The price was great, communication was fluid”
Reviewer praises fast delivery and says everything was perfect.
“I love the delivery time and everything was perfect thank you very much”
Delivery was fast and everything was perfect.
“I love the delivery time and everything was perfect thank you very much”
Satisfied with specs, information, price, and shipping.
“All good.. specs,info,price, and shipping”
Satisfied with specs, information, price, and shipping.
“All good.. specs,info,price, and shipping”
Refund was withheld for weeks after return; credit card intervened.
“After Giztop received my returned phone, they withheld reimbursement”
Refund was delayed and withheld until credit card intervention.
“they withheld reimbursement, stringing me along for weeks.”
Phone mostly okay but screen protector and notification delays problematic.
“i don't like about tempered glass screen protector. It attracts a lot of dust and scratches very easily”
Phone mostly fine, but screen protector scratched and notification delays present.
“It attracts a lot of dust and scratches very easily,”
Phone delivered in nine days, perfect condition, fast helpful chat support.
“Google play was already installed and that's it!”
Fast delivery, perfect phone condition, and helpful chat support.
“Giztop is very good! My OnePlus Ace 6T got delivered in just 9 days.”
Reviewer claims site falsely advertises worldwide shipping but doesn't ship to them.
“Company doesn't ship worldwide, however on their website it says ship worldwide.”
Website claimed worldwide shipping but company would not ship to me.
“False advertisement! Company doesn't ship worldwide”
Phone arrived earlier than promised; company trustworthy with great service.
“I received my new phone one day earlier than promised.”
Phone arrived early; trustworthy company with reasonable prices and service.
“I received my new phone one day earlier than promised.”
Phone lacked promised network frequencies, resulting in incompatible connectivity.
“And AGAIN, the frequencies and compatibility of the phone is bullshit.”
Phone lacked promised network frequencies, so 4G/5G didn't work.
“no, no good 4G and neither 5G”
Chinese ROM arrived without promised Google services; customer service and shipping were good.
“phone arrived without Google services installed in spite of description promised Google mobile service should be installed.”
Chinese ROM arrived without promised Google services; hard to use outside China.
“phone arrived without Google services installed”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Giztop runs an online shop selling smartphones, tablets, and related accessories. Each listing shows specs, prices, and shipping choices. Customers order through the siteโs checkout and pay using standard electronic methods. For many shipments, the retailer posts order updates and tracking details.