Customers often praise fast international shipping, clear product pages, and competitive prices. Many say their phones arrived ready to use straight out of the box. Several reviews also describe major service failures, including refunds being withheld and orders arriving incorrect or damaged. Other complaints mention customs paperwork issues and phones that do not work with certain mobile networks.
Examples from available reviews (Sep 2021 โ Feb 2026).
Phone delivered in under a week with excellent and fast service.
“Excellent and fast delivery service as I got my phone less than a week of ordering.”
Refund was delayed and withheld until credit card intervention.
“they withheld reimbursement, stringing me along for weeks.”
Phone lacked promised network frequencies, so 4G/5G didn't work.
“no, no good 4G and neither 5G”
Received wrong OS version, long delays, unsecured delivery, no response.
“I ordered the ColorOS version and received the OxygenOS version.”
Reviewers frequently highlight quick shipping and solid packaging. A repeating set of negative reviews points to post-sale breakdowns: refunds delayed or withheld, returns handled poorly, and orders arriving with the wrong device or a unit that does not work.
Many reviewers choose the retailer for lower prices on imported phones and deals they see as bargains. A smaller group pays more in exchange for quicker, more responsive customer support.
Several customers describe product pages as easy to follow and setup as simple. Other reviews point to specific problems, such as phones arriving without the promised Google services and devices lacking compatible network bands.
Many buyers say their devices arrived undamaged and worked as expected. Multiple complaints mention damaged or previously repaired units, hardware faults, and screen protectors installed poorly.
Many reviewers describe seller replies as clear and polite, and product pages as easy to read. Others report missing tariff warnings, incorrect invoice values, refusal to ship to destinations that were promised, and slow or no follow-up when disputes came up.
Reviews show a clear divide between many smooth purchases and a smaller number of serious cases that ended in refund or chargeback disputes. That gap shows up in both ratings and written feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) ยท resellerratings.com (15) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: February 2026
Trustworthy seller with good communication, fast shipping, and proper packing.
“Trustworthy seller , fine communication , fast shipping”
Many purchases due to low prices and fast shipping.
“The best prices on the market and fast shipping.”
Item shipped on time and arrived undamaged.
“Good shipping, came in time and not broken.”
Repeat orders with consistently good and fast service.
“Good and fast service!”
Reviewer summarized their experience simply as 'Awesome'.
“Awesome ๐๐๐”
Easy payment and excellent service, will buy again.
“The payment was easy and the service excellent”
Giztop did not declare correct invoice values, causing risk.
“Giztop did not declare the correct values on the commercial invoices.”
Site shows unavailable products and substitutes items after purchase.
“The site shows availiable products which do not exist”
Good prices, large selection, two-week express shipping, satisfied.
“Pretty great prices and quite a lot of devices to choose from.”
Product arrived quickly, as described, fees explained; would buy again.
“product arrived very quickly with no problems .”
Received a defective device and experienced delayed, reduced refund.
“Not only did they send a defective non-working device”
High product availability and fast response, assistance hard to obtain.
“High availability of products, fast response, a bit hard to abtain assistence.”
First order arrived undamaged, on time, with tracking and satisfaction.
“product undamaged and delivered in time with tracking.”
Received a misrepresented repaired device with visible damage and issues.
“What I received, however, was clearly a repaired device”
Phone arrived in seven days, well packed, Google Play pre-installed.
“Google playstore got pre-installed by Giztop, out of box ready to use in europe.”
Ordering and shipping were quick; customer received an extra item.
“It was a quick and easy to order and the shipping was fast.”
Not informed about FedEx dues; price should include tariff notice.
“Was not informed about dues from fedex.”
Order cancelled but still shipped; refund not issued after return.
“Cancelled order, confirmed cancellation, they sent it anyway.”
Product was excellent and shipped quickly; reviewer recommends.
“Excellent product fast shipping I recommend”
Poor customer service, late delivery, charger failed and returns were difficult.
“Customer service wasn't good enough.”
Reviewer states this is the best place to buy new phones.
“Best Place to Buy New Phone!”
Order delayed and seller unhelpful; reviewer fears they were scammed.
“I have been waiting for the ordered phone for 15 days.”
Returned package but Giztop denied receipt; PayPal refunded after proof.
“there was an attempt to scam me.”
Detailed, prompt communication and quick, well-packaged delivery to Belgium.
“Very safely packed and the product had no flaws at all.”
Cancellation and reimbursement were mishandled and customs costs not refunded.
“Of course, the 140 โฌ customs costs were not reimbursed to me”
Express delivery failed; long delay and unexpected high taxes charged.
“i waited for almost 2 months to get my package even do i paid for express delivery (8-15 days).”
Arrived perfectly and the phone met expectations.
“Arrived perfectly, no time expected...a great cell phone”
Ordered from China and the item arrived in 12 days.
“arrived in 12 days!”
Product arrived in expected time with no issues; reviewer recommends retailer.
“Excellent experience with Giztop, the product arrived in the expected time”
Awesome service with fast, ideal shipping and recommendation.
“The service is awesome, the shipping is fast and ideal.”
Not cheapest but offers great customer service and occasional discounts.
“Not the cheapest, but with great customer service.”
Purchased Mi 12 Pro at very good price with fast DHL shipping.
“I bought Mi 12 pro with best ever price in internet”
Tablet shipped within 11 days and well protected in packaging.
“Shipped lenovo xiaoxin pad pro within 11 days”
Fast ten-day delivery with no customs taxes; repeat buyer is happy.
“Fast delivery(10 days), no customs taxes.”
Giztop is a good website with great phones with all the features needed in everyday life. Ordered the OPPO Reno Ace Gundam Edition 8GB -256GB and I was satisfied with the results. The quality was great and delivery was timely via DHL. Another plus, they provide a very good service, you can find a lot of phone branches for all kind of budgets, most of the shipping costs are free and I never had to inform them about non received items, so I trust them, meaning Iโll order from them again. You can as well order from them. Tested and Satisfactory!
Received phone with nonworking front camera; returning is costly and inconvenient.
“Sent me a Lenovo Legion Duel 2 phone with a hardware fault.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Giztop runs an online shop selling smartphones, tablets, and related accessories. Each listing shows specs, prices, and shipping choices. Customers order through the siteโs checkout and pay using standard electronic methods. For many shipments, the retailer posts order updates and tracking details.