Reviews Analyzed
22
We Collect & Analyze Reviews
Giztop
Experiences & Reviews
Giztop is an online retailer focused on selling smartphones and related consumer electronics through an eโcommerce platform. The site lists multiple device models, accepts online payments, and ships internationally. Consumers researching Giztop should review the retailer's product listings, payment options, shipping terms, customs handling, and return policies before purchasing.
Overview & Key Metrics
Positive Sentiment
68%
Latest Review
13d
Overall Rating
3.5
Our Analysis
๐ฏ
Service quality
Many reviewers praise fast shipping and straightforward payments; several report order mishandling, delayed refunds, or shipments sent after cancellations.
Share of mentions
Mixed
22%
๐ฐ
Value for money
Customers frequently cite competitive prices and occasional free shipping; others report unexpected duties, invoice discrepancies, or refund deductions.
Share of mentions
Mixed
11%
โก
User experience
Ordering and payment are often described as quick and easy; some users report inaccurate availability, site issues, or difficulty obtaining timely assistance.
Share of mentions
Mixed
14%
๐ง
Product quality
Several buyers received items in expected condition; a number reported defective, repaired, or misdescribed devices and short-lived accessories.
Share of mentions
Mixed
13%
๐
Communication
Some customers had clear explanations about customs or fees, but many mention poor customer support, misdeclared invoices, and unclear return instructions.
Share of mentions
Weak
12%
โญ
Overall experience
Overall impressions are mixed: many customers praise price and delivery speed, while multiple reports highlight refunds, misrepresentation, or support problems.
Share of mentions
Mixed
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (November 2021 โ October 2025).
BEST PLACE TO BUY SMARTPHONES
"Hi, Ive bought dozens of phones on this site. T..."
HELIO ALVAREZ
Trustpilot
Oct 01, 2025
Featured for: Positive on price and shipping
Unfortunately, a bad experience this time.
"Unfortunately, I had a very bad experience with Giztop this time. I ordered a Vivo X Fold3 phone from their sale page that was advertised as โalmost n..."
Dennis
Trustpilot
Oct 01, 2025
Featured for: Detailed misrepresented device complaint
Fraudulent Commercial Invoices
"Giztop did not declare the correct values on the commercial invoices. If we were to get audited in the future, we would get in serious tr..."
Shane Gordon
Trustpilot
Oct 01, 2025
Featured for: Invoice misdeclaration and customs
Stay away
"Cancelled order, confirmed cancellation, they sent it anyway. Won't refund..."
Ian Johnson
Trustpilot
Oct 01, 2025
Featured for: Cancelled order shipped, refund dispute
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 22 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (2) ยท Quotes shortened ยท As of: October 2025
H
HELIO ALVAREZ
trustpilot.com
Oct 01, 2025
BEST PLACE TO BUY SMARTPHONES
Hi, Ive bought dozens of phones on this site. T...
T
Tezcatl Sepulveda Silva
trustpilot.com
Oct 01, 2025
Shipping
Good shipping, came i...
P
Petar Angelov Kolchakov
trustpilot.com
Oct 01, 2025
A good and successful store!
This is the third time I order a phone from this store and everything always goes perfect...
G
GREGORY BOLIVAR
trustpilot.com
Oct 01, 2025
Awesome ๐๐๐
...
a
apostolis Bikiris
trustpilot.com
Oct 01, 2025
The payment was easy and the serviceโฆ
The payment was easy and the service exce...
S
Shane Gordon
trustpilot.com
Oct 01, 2025
Fraudulent Commercial Invoices
Giztop did not declare the correct values on the commercial invoices. If we were to get audited in the future, we would get in serious tr...
P
Panagiotis Nks
trustpilot.com
Oct 01, 2025
The site shows availiable productsโฆ
The site shows availiable products which do not exist and they don't know if its goin...
E
Elliot
trustpilot.com
Oct 01, 2025
I'd recommend.
Pretty great prices and quite a lot of devices to choose from. Bought a Redmi K80 ultra from giztop, pretty h...
S
Spyros S.
trustpilot.com
Oct 01, 2025
Very good experience
the product arrived very quickly with no problems . There was a custom fee sent to me after the delivery but all was explained and desc...
๏ฟฝ
ะะฐะบัะธะผ
trustpilot.com
Oct 01, 2025
What is this
What is this? In early July of the 25th year, I spent about 600 dollars for the OnePlus 13. Not only did they send a defective non-working device, but...
F
FABRIZIO RODIA
trustpilot.com
Oct 01, 2025
Good Overall, but can do better
High availability of products, fast response, a bit har...
A
Anonymous
trustpilot.com
Oct 01, 2025
First time Experience
got my first order with no problems and full of satisfact...
D
Dennis
trustpilot.com
Oct 01, 2025
Unfortunately, a bad experience this time.
Unfortunately, I had a very bad experience with Giztop this time. I ordered a Vivo X Fold3 phone from their sale page that was advertised as โalmost n...
P
Pรคscii
trustpilot.com
Oct 01, 2025
My new Smartphone
My new Smartphone, from China to Switzerland in just 7 days! Everything was very well packed, no damage.. Goo...
I
Ivan
trustpilot.com
Oct 01, 2025
Quick and easy to order
It was a quick and easy to order and the shipping was fast. Also, for some reason,...
N
Nicolas Berrios
trustpilot.com
Oct 01, 2025
Was not informed about dues from fedex
Was not informed about dues from fedex. They should stop stating price and...
I
Ian Johnson
trustpilot.com
Oct 01, 2025
Stay away
Cancelled order, confirmed cancellation, they sent it anyway. Won't refund...
A
Alester
trustpilot.com
Oct 01, 2025
Excellent product fast shipping Iโฆ
Excellent product fas...
M
Mehar Nawaz
trustpilot.com
Oct 01, 2025
Little bad experience with giztop thisโฆ
Little bad experience with giztop this time. Customer service wasn't good enough. Tried to add something to my order and didn't happen in three days....
F
Fabio Spinola
trustpilot.com
Oct 01, 2025
Best Place to Buy New Phone!
...
Conclusion
Customer feedback is mixed: many buyers report competitive pricing, quick ordering, and timely international shipping. However, several reviews raise concerns about product descriptions, returns, refunds, and customs or invoice handling. Prospective buyers should carefully read product condition notes, confirm return and refund terms, and verify customs/tariff responsibilities before purchase. Using tracked shipping and documented payment methods can help if disputes arise, and checking seller policies on refurbished or โalmost newโ listings is advisable.