Reviewers most often praise Good American for fit, comfortable construction and durable denim, with many calling specific jeans their favorites. Common practical issues include inconsistent sizing across styles and occasional order-fulfilment or shipping problems that required follow-up. A few customers question whether the price premium is always justified, so check return policies and size guidance before buying. For shoppers: verify sizing charts, read item-specific fit notes, and keep documentation if you need to contact customer service about shipping or returns.
Examples from available reviews (Jan 2023 – Feb 2026).
Shipment never arrived and obtaining a full refund required many emails.
“I ended up sending over 10 emails just to get some answers.”
Jeans are the reviewer's favorite due to fit, sturdiness, and shape.
“Perfect fit, sturdy, and makes all the curves look that much better.”
Jeans are decent quality but not worth the price compared to alternatives.
“not worth what they are asking.”
Jeans had a persistent bad smell despite multiple washes.
“The jeans smell so bad I had to wash them 3x”
Mixed order-handling reports: several customers praise helpful staff, while others describe delayed shipments and protracted refund or fulfillment struggles.
Mixed opinions on price: some reviewers accept higher cost for perceived quality and fit, while a few say similar quality exists for less elsewhere.
Many reviewers report comfortable fits and flattering cuts; recurring notes about sizing variability—several customers recommend sizing down for best fit.
Numerous reviews highlight sturdy, well-made jeans and comfortable fabrics; isolated complaints include smells, wrong items, inconsistent stretch and fit issues.
Most cited interactions with staff as helpful and accommodating, both in-store and online; a minority report needing multiple contacts to resolve order problems.
Overall reviewers lean positive, citing good fit and quality; some buyers report order fulfilment or sizing problems that negatively affected their experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer was disappointed with their most recent order.
“Was disappointed in my last order”
Customer service facilitated an exchange and the jeans became a wardrobe staple.
“I love your jeans AND your customer service!”
Jeans arrived on time and are comfortable with a great fit.
“The jeans 👖 arrived on time and are very comfortable and a great fit with my overall weight loss!!!”
Reviewer finds the color average and the fit only okay.
“The color is average and the fit is just ok”
Product was poor quality, returns were not free and customer service unhelpful.
“Awful product. Too short and poor quality.”
Reviewer praises the jeans and the customer service.
“Amazing jeans, wonderful customer service!”
Reviewer states the jeans are great.
“Great jeans!!!!”
Fast shipping and amazing quality and comfort comparable to pajamas.
“The comfort is amazing it’s like a pair of your favorite pajamas .”
Skinny jeans feel too tight and rise is higher than reviewer prefers.
“they just feel too tight in some ways.”
Reviewer reports the clothing has been great so far.
“The clothing is great so far”
Reviewer says jeans have an awful fit, poor construction, and short zipper.
“Awful fit never buying again.”
Reviewer accuses the marketing of being misleading due to inconsistent sizing.
“This marketing is a fraud.”
Reviewer found the return policy difficult and the 'fits 4 sizes' jeans uncomfortable.
“Very difficult return policy”
Fit is good through waist and hips but legs are too baggy.
“but the legs are way too baggy.”
Customer service was wonderful and the jeans fit like a glove.
“Customer service was wonderful first off...”
Petite order was far too long and returns were difficult and costly.
“they were way way way too long.”
Pants had snapping belt loop, plasticky feel, and a strong synthetic smell.
“the belt loop snapped immediately.”
Reviewer appreciates the fast email response and problem resolution.
“I like how fast you respond to an email and address the problem.”
Reviewer reports quick service and finds the jeans extremely comfortable.
“Most comfortable jeans ever!”
Reviewer praises the jeans' quality, comfort, fit, and customer service.
“quality, comfort and fit...these jeans are remarkable!”
Website and discounts were good; quality justifies higher price.
“the quality of their clothes makes it worth it!”
Shipment never arrived and obtaining a full refund required many emails.
“I ended up sending over 10 emails just to get some answers.”
Reviewer likes the look but finds sizing very off and loose.
“SIZING WAY OOFF.”
Reviewer says they love their skate jeans.
“Amazing love my skate jeans”
Clothing has great quality and comfortable fit creating a fashionable look.
“Great quality and comfortable fit”
Jeans are the reviewer's favorite due to fit, sturdiness, and shape.
“Perfect fit, sturdy, and makes all the curves look that much better.”
Ordered size 12; pants were loose with no stretch but looked flattering.
“No stretch, I ordered them a size 12”
Customer service was very helpful and assisted with multiple orders.
“Very helpful and assisted with several orders -”
Store staff were professional and helpful, and the store was clean.
“The stuff was very professional, helpful and friendly.”
Reviewer states the clothes are great quality.
“Great quality clothes!!”
Reviewer loves the jeans and praises helpful, accommodating support.
“I love their jeans so much!!”
Jeans are decent quality but not worth the price compared to alternatives.
“not worth what they are asking.”
Jeans are perfect length and fit as desired for the reviewer.
“These jeans are a perfect length.”
Reviewer was disappointed and would have returned the item due to poor fit.
“Poor fit”
Jeans had a persistent bad smell despite multiple washes.
“The jeans smell so bad I had to wash them 3x”
Jeans fit well and are comfortable; reviewer recommends sizing down.
“These jeans fit well and are comfortable.”
Reviewer praises shipping and clothing quality and recommends knowing measurements.
“Shipping & Clothing Quality keep me locked in!”
Reviewer received the wrong style and incorrect inseam length on their order.
“I received good standard ease jeans.”
Jeans are well constructed but have too much flare for this reviewer.
“They feel more like flares than boot cut.”
Jeans fit great and are very comfortable.
“They fit great, very comfortable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Good American is a womenswear brand launched in 2016, known for prioritizing inclusive sizing and denim. Co-founded by Khloé Kardashian and Emma Grede, the label emphasizes fit-focused design and a broad size range. The brand offers jeans, tops, activewear and swim, and operates direct-to-consumer online sales alongside some retail experiences. This profile is for consumers looking for consolidated review insights about Good American’s products, sizing, service and value.