Reviews Analyzed
21
We Collect & Analyze Reviews
Good American
Experiences & Reviews
Good American is a womenswear brand launched in 2016, known for prioritizing inclusive sizing and denim. Co-founded by Khloé Kardashian and Emma Grede, the label emphasizes fit-focused design and a broad size range. The brand offers jeans, tops, activewear and swim, and operates direct-to-consumer online sales alongside some retail experiences. This profile is for consumers looking for consolidated review insights about Good American’s products, sizing, service and value.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
19d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Mixed order-handling reports: several customers praise helpful staff, while others describe delayed shipments and protracted refund or fulfillment struggles.
Share of mentions
Mixed
9%
💰
Value for money
Mixed opinions on price: some reviewers accept higher cost for perceived quality and fit, while a few say similar quality exists for less elsewhere.
Share of mentions
Mixed
3%
⚡
User experience
Many reviewers report comfortable fits and flattering cuts; recurring notes about sizing variability—several customers recommend sizing down for best fit.
Share of mentions
Strong
20%
🔧
Product quality
Numerous reviews highlight sturdy, well-made jeans and comfortable fabrics; isolated complaints include smells, wrong items, inconsistent stretch and fit issues.
Share of mentions
Mixed
30%
📞
Communication
Most cited interactions with staff as helpful and accommodating, both in-store and online; a minority report needing multiple contacts to resolve order problems.
Share of mentions
Strong
6%
⭐
Overall experience
Overall reviewers lean positive, citing good fit and quality; some buyers report order fulfilment or sizing problems that negatively affected their experience.
Share of mentions
Strong
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – October 2025).
Frustrating experience with my last order
"I really love this brand, but this last order was such a disappointment. I kept waiting and waiting for my package, and when it never arrived, I had t..."
Asun Pont
Trustpilot
Oct 01, 2025
Featured for: detailed shipping and refund complaint
My favorite jeans
"My favorite jeans. I’m pretty sure my entire closet is Good American at this..."
Jessica
Trustpilot
Oct 01, 2025
Featured for: praises fit, sturdiness; favorite jeans
The jeans are just okay
"The jeans are just okay. They are a nice jean and decent quality, but not worth w..."
Shannon
Trustpilot
Oct 01, 2025
Featured for: questions value; price vs quality
The jeans smell so bad I had to wash…
"The jeans smell so bad I had to wash..."
Nikki Davis
Trustpilot
Oct 01, 2025
Featured for: reports persistent odor after washing
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
p
pam
trustpilot.com
Oct 01, 2025
Great experience, great quality
I had a great experience with the website and also with discounts. I thi...
A
Asun Pont
trustpilot.com
Oct 01, 2025
Frustrating experience with my last order
I really love this brand, but this last order was such a disappointment. I kept waiting and waiting for my package, and when it never arrived, I had t...
J
Judith A Hill
trustpilot.com
Oct 01, 2025
Nice and light
Love the look but would look better on a tall person. SIZING WAY OOFF.Comphy de...
R
Rosemarie Pena
trustpilot.com
Oct 01, 2025
Amazing love my skate jeans
...
D
Dissatisfied Customer
trustpilot.com
Oct 01, 2025
Great quality and comfortable fit…
Great quality and comfortable fi...
J
Jessica
trustpilot.com
Oct 01, 2025
My favorite jeans
My favorite jeans. I’m pretty sure my entire closet is Good American at this...
C
Chxak¡ NxNxm¡ Lolbit
trustpilot.com
Oct 01, 2025
No stretch
No stretch, I ordered them a size 12, they are super loo...
R
Renata Roskopf
trustpilot.com
Oct 01, 2025
Very helpful and assisted with several…
Very helpful and assist...
B
BARBARA
trustpilot.com
Oct 01, 2025
I really like the clothes from this…
I really like the clothes from this brand, they are looking gorgeous. The stu...
G
Gabrielle Avery
trustpilot.com
Oct 01, 2025
Great quality clothes!!
...
M
Maddi
trustpilot.com
Oct 01, 2025
Good American is incredible!
Good American is incredible!! I love their jeans so much!! Also, the...
S
Shannon
trustpilot.com
Oct 01, 2025
The jeans are just okay
The jeans are just okay. They are a nice jean and decent quality, but not worth w...
J
Jill
trustpilot.com
Oct 01, 2025
These jeans are a perfect length
These jeans are a perfect length. I’m 5’9 and they fall where I need th...
H
Hazel
trustpilot.com
Oct 01, 2025
Poor fit if I could have would have…
Poor fit if I could have would...
N
Nikki Davis
trustpilot.com
Oct 01, 2025
The jeans smell so bad I had to wash…
The jeans smell so bad I had to wash...
J
Jessie
trustpilot.com
Oct 01, 2025
These jeans fit well and are…
These jeans fit well and are comfortable. As usual, go down a size (at least), an...
R
Rhonda Murray
trustpilot.com
Oct 01, 2025
Great Fit Everytime!
G.A. has made me a bodysuit heaux! Perfect and twice on Sunday! Shipping & Clothin...
K
Kim
trustpilot.com
Oct 01, 2025
I ordered weightless good ease jeans…
I ordered weightless good ease jeans and I received good standard ease jeans. Also...
C
Customer
trustpilot.com
Oct 01, 2025
Too much flare
I think these are well constructed. They have a little too much bell at the bottom fo...
M
Mary K
trustpilot.com
Oct 01, 2025
Just wow
Just wow. They fit gr...
Conclusion
Reviewers most often praise Good American for fit, comfortable construction and durable denim, with many calling specific jeans their favorites. Common practical issues include inconsistent sizing across styles and occasional order-fulfilment or shipping problems that required follow-up. A few customers question whether the price premium is always justified, so check return policies and size guidance before buying. For shoppers: verify sizing charts, read item-specific fit notes, and keep documentation if you need to contact customer service about shipping or returns.