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We Collect & Analyze Reviews

Good Buy Gear
Experiences & Reviews

Good Buy Gear is an online retailer and marketplace focused on baby and child gear, including strollers, car seats, bassinets and accessories. The site lists new and gently used items and offers shipping and customer support. Shoppers comparing options should review item condition notes, return and warranty policies, and shipping timelines before buying.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 76%
Latest Review 19d
Overall Rating
4.1

Our Analysis

๐ŸŽฏ

Service quality

Many reviewers praise helpful staff and fast fulfillment, while several report inventory or refund problems that undermined trust.

Share of mentions
19%
Mixed
๐Ÿ’ฐ

Value for money

Numerous buyers report strong savings on gently used gear; a subset felt purchases did not last or compensation was inadequate.

Share of mentions
12%
Mixed
โšก

User experience

Customers commonly describe an easy ordering process, clear tracking and quick delivery; a few experienced canceled orders or missing items.

Share of mentions
13%
Strong
๐Ÿ”ง

Product quality

Most reviewers found items in excellent or like-new condition, with several reports of well-functioning strollers and car seats; few reported defects.

Share of mentions
18%
Strong
๐Ÿ“ž

Communication

Many note prompt email updates and responsive agents; others cite delayed notices, difficulty resolving inventory issues, or poor remedies.

Share of mentions
15%
Mixed
โญ

Overall experience

Overall impressions are largely positive due to value and condition of items, though notable negative experiences cited refunds and fulfillment failures.

Share of mentions
23%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

D
Debra Vana
trustpilot.com Oct 01, 2025

Car seat arrived in perfect conditionโ€ฆ

Car seat arrived in perfect condition with all wrappings and warranty info, tags in place. From time the order was placed, we rec...

J
Jen E.
trustpilot.com Oct 01, 2025

Rating

Rating: โญโญโญโญโญ (5/5) My overall experience with GoodBuy Gear has been excellent! The website is easy to navigate, ordering was simple, and my items arr...

A
Amanda B
trustpilot.com Oct 01, 2025

I had a good experience with Good buyโ€ฆ

I had a good experience with Good buy gear, Kirstein helped me with my issue and was...

b
babygear
trustpilot.com Oct 01, 2025

biggest scam ever

biggest scam ever. Do not use this platform to sell...

A
Angela Greene
trustpilot.com Oct 01, 2025

Should be GreatBuy Gear

I was skeptical before making my first order due to the fabulous prices. I was so excited when seeing the delivered...

C
CA G
trustpilot.com Oct 01, 2025

So glad I found this business ! You will too!

So glad I found this business! They are easy to work with, have so many items to choose from. They are helpful if you have any questions. A representa...

B
Bruce
trustpilot.com Oct 01, 2025

Mockingbird bassinetโ€ฆ

I had ordered a Mockingbird bassinet for a wonderful price for my new grandson. I was so excited. I received the tracking information and waited for i...

P
Patti Skelly
trustpilot.com Oct 01, 2025

I love my wagon from GoodBuy Gear

I love my wagon from GoodBuy Gear! I was searching for a collapsible wagon and didnโ€™t want to pay full price. A friend of mine had bought a gently use...

C
CaraDee
trustpilot.com Oct 01, 2025

Bought a baby swing as a gift in lateโ€ฆ

Bought a baby swing as a gift in late March 2025 for $100. Stopped working Aug 20. Company unwilling to rectify issue and simply placed blame back on...

K
K X
trustpilot.com Oct 01, 2025

I reached out after learning that aโ€ฆ

I reached out after learning that a small part was missing from my order....

S
Shannon Weathers
trustpilot.com Oct 01, 2025

I absolutely love my Coluga stroller

I absolutely love my Coluga stroller! Itโ€™s absolutely in perfect condition! Itโ€™s beautiful and moves perfectly! My daughter...

h
hannah slagel
trustpilot.com Oct 01, 2025

I ordered a bassinet and received theโ€ฆ

I ordered a bassinet and received the wrong color BUT they fixed it...

A
Ashley Foreman
trustpilot.com Oct 01, 2025

1000/10 recommend!!

Ordered a Bombi stroller from here and it was marked as gently used. Price point was amazing, half off the price of an original one! Shipping was FAST...

S
Sarah
trustpilot.com Oct 01, 2025

I WISH I HAD FOUND THEM SOONER!

Oh my gosh I am telling literally everyone about goodbuy gear now! I've been wanting a Nuna stroller forever, but could not stomach the price. I found...

L
Lily
trustpilot.com Oct 01, 2025

Amazing and easy way to buy second handโ€ฆ

Amazing and easy way to buy second hand and reduce wast...

R
Rachael Kim
trustpilot.com Oct 01, 2025

The company waited a week to tell meโ€ฆ

The company waited a week to tell me the order couldn't be fulfilled due to inventory issue. Because they took so long to cancel my order, I missed ou...

M
Mark
trustpilot.com Oct 01, 2025

They sent my wife's order missing theโ€ฆ

They sent my wife's order missing the important part, the stroller. They couldn't find it in the warehouse. I think they spent more on their ai c...

J
JL Parris Enterprises
trustpilot.com Oct 01, 2025

Great customer service

Great customer service, willing to go above and beyond to make...

T
Tracey
trustpilot.com Oct 01, 2025

Iโ€™ve had great experiences each time Iโ€ฆ

Iโ€™ve had great experiences each time I have ordered. And Iโ€™...

I
Ian
trustpilot.com Oct 01, 2025

Very nasty company

Very nasty company! I bought a stroller that was damaged by design and unusable and they still refused to gi...

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Conclusion

Reviews indicate Good Buy Gear frequently offers strong value on gently used baby gear and many buyers report items arriving in excellent condition and arriving quickly. Multiple reviewers highlight responsive customer-service interactions and cases where issues were corrected with replacements. However, a set of reviews describe inventory and fulfillment problems, delayed cancellations, and difficulties obtaining refunds or adequate compensation. Prospective buyers should review item condition details, confirm warranty/return terms, keep order and communication records, and contact customer support promptly if problems arise.