Reviews Analyzed
21
We Collect & Analyze Reviews
Good Buy Gear
Experiences & Reviews
Good Buy Gear is an online retailer and marketplace focused on baby and child gear, including strollers, car seats, bassinets and accessories. The site lists new and gently used items and offers shipping and customer support. Shoppers comparing options should review item condition notes, return and warranty policies, and shipping timelines before buying.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
19d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Many reviewers praise helpful staff and fast fulfillment, while several report inventory or refund problems that undermined trust.
Share of mentions
Mixed
19%
💰
Value for money
Numerous buyers report strong savings on gently used gear; a subset felt purchases did not last or compensation was inadequate.
Share of mentions
Mixed
12%
⚡
User experience
Customers commonly describe an easy ordering process, clear tracking and quick delivery; a few experienced canceled orders or missing items.
Share of mentions
Strong
13%
🔧
Product quality
Most reviewers found items in excellent or like-new condition, with several reports of well-functioning strollers and car seats; few reported defects.
Share of mentions
Strong
18%
📞
Communication
Many note prompt email updates and responsive agents; others cite delayed notices, difficulty resolving inventory issues, or poor remedies.
Share of mentions
Mixed
15%
⭐
Overall experience
Overall impressions are largely positive due to value and condition of items, though notable negative experiences cited refunds and fulfillment failures.
Share of mentions
Strong
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Mockingbird bassinet…
"I had ordered a Mockingbird bassinet for a wonderful price for my new grandson. I was so excited. I received the tracking information and waited for i..."
Bruce
Trustpilot
Oct 01, 2025
Featured for: Customer service replaced lost item
1000/10 recommend!!
"Ordered a Bombi stroller from here and it was marked as gently used. Price point was amazing, half off the price of an original one! Shipping was FAST..."
Ashley Foreman
Trustpilot
Oct 01, 2025
Featured for: High value, item condition praised
The company waited a week to tell me…
"The company waited a week to tell me the order couldn't be fulfilled due to inventory issue. Because they took so long to cancel my order, I missed ou..."
Rachael Kim
Trustpilot
Oct 01, 2025
Featured for: Delayed cancellation; inventory failure
Very nasty company
"Very nasty company! I bought a stroller that was damaged by design and unusable and they still refused to gi..."
Ian
Trustpilot
Oct 01, 2025
Featured for: Defective stroller; refund refused
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
Debra Vana
trustpilot.com
Oct 01, 2025
Car seat arrived in perfect condition…
Car seat arrived in perfect condition with all wrappings and warranty info, tags in place. From time the order was placed, we rec...
J
Jen E.
trustpilot.com
Oct 01, 2025
Rating
Rating: ⭐⭐⭐⭐⭐ (5/5) My overall experience with GoodBuy Gear has been excellent! The website is easy to navigate, ordering was simple, and my items arr...
A
Amanda B
trustpilot.com
Oct 01, 2025
I had a good experience with Good buy…
I had a good experience with Good buy gear, Kirstein helped me with my issue and was...
b
babygear
trustpilot.com
Oct 01, 2025
biggest scam ever
biggest scam ever. Do not use this platform to sell...
A
Angela Greene
trustpilot.com
Oct 01, 2025
Should be GreatBuy Gear
I was skeptical before making my first order due to the fabulous prices. I was so excited when seeing the delivered...
C
CA G
trustpilot.com
Oct 01, 2025
So glad I found this business ! You will too!
So glad I found this business! They are easy to work with, have so many items to choose from. They are helpful if you have any questions. A representa...
B
Bruce
trustpilot.com
Oct 01, 2025
Mockingbird bassinet…
I had ordered a Mockingbird bassinet for a wonderful price for my new grandson. I was so excited. I received the tracking information and waited for i...
P
Patti Skelly
trustpilot.com
Oct 01, 2025
I love my wagon from GoodBuy Gear
I love my wagon from GoodBuy Gear! I was searching for a collapsible wagon and didn’t want to pay full price. A friend of mine had bought a gently use...
C
CaraDee
trustpilot.com
Oct 01, 2025
Bought a baby swing as a gift in late…
Bought a baby swing as a gift in late March 2025 for $100. Stopped working Aug 20. Company unwilling to rectify issue and simply placed blame back on...
K
K X
trustpilot.com
Oct 01, 2025
I reached out after learning that a…
I reached out after learning that a small part was missing from my order....
S
Shannon Weathers
trustpilot.com
Oct 01, 2025
I absolutely love my Coluga stroller
I absolutely love my Coluga stroller! It’s absolutely in perfect condition! It’s beautiful and moves perfectly! My daughter...
h
hannah slagel
trustpilot.com
Oct 01, 2025
I ordered a bassinet and received the…
I ordered a bassinet and received the wrong color BUT they fixed it...
A
Ashley Foreman
trustpilot.com
Oct 01, 2025
1000/10 recommend!!
Ordered a Bombi stroller from here and it was marked as gently used. Price point was amazing, half off the price of an original one! Shipping was FAST...
S
Sarah
trustpilot.com
Oct 01, 2025
I WISH I HAD FOUND THEM SOONER!
Oh my gosh I am telling literally everyone about goodbuy gear now! I've been wanting a Nuna stroller forever, but could not stomach the price. I found...
L
Lily
trustpilot.com
Oct 01, 2025
Amazing and easy way to buy second hand…
Amazing and easy way to buy second hand and reduce wast...
R
Rachael Kim
trustpilot.com
Oct 01, 2025
The company waited a week to tell me…
The company waited a week to tell me the order couldn't be fulfilled due to inventory issue. Because they took so long to cancel my order, I missed ou...
M
Mark
trustpilot.com
Oct 01, 2025
They sent my wife's order missing the…
They sent my wife's order missing the important part, the stroller. They couldn't find it in the warehouse. I think they spent more on their ai c...
J
JL Parris Enterprises
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service, willing to go above and beyond to make...
T
Tracey
trustpilot.com
Oct 01, 2025
I’ve had great experiences each time I…
I’ve had great experiences each time I have ordered. And I’...
I
Ian
trustpilot.com
Oct 01, 2025
Very nasty company
Very nasty company! I bought a stroller that was damaged by design and unusable and they still refused to gi...
Conclusion
Reviews indicate Good Buy Gear frequently offers strong value on gently used baby gear and many buyers report items arriving in excellent condition and arriving quickly. Multiple reviewers highlight responsive customer-service interactions and cases where issues were corrected with replacements. However, a set of reviews describe inventory and fulfillment problems, delayed cancellations, and difficulties obtaining refunds or adequate compensation. Prospective buyers should review item condition details, confirm warranty/return terms, keep order and communication records, and contact customer support promptly if problems arise.