Customers often mention fast shipping, clear photos, and big savings on gently used and open-box gear. Many reviews also point to responsive support that quickly sends replacements or the correct item. One recurring complaint is receiving items that are damaged, incorrect, or missing. A smaller number of customers describe late cancellations and refund requests that were not resolved.
Examples from available reviews (Dec 2021 – Mar 2026).
Coluga stroller arrived in perfect condition and works well.
“It’s absolutely in perfect condition!”
Open-box table arrived with a damaged tabletop from poor packaging.
“The table top was damaged”
Customer service went above and beyond to improve the experience.
“Great customer service, willing to go above and beyond to make your experience better.”
Shipping communication was minimal and customer service was unhelpful.
“Customer service via their website is non-existent but for a chatbot that was unable to help.”
Customers often describe support agents who track down parts, send replacements, and follow up until issues are addressed. Several reviews mention quick solutions for wrong colors or missing parts. A clear minority report cases where the company would not fix a defect or issue a refund.
Shoppers frequently point to deals on higher-priced items such as strollers and car seats. Many say items arrived close to new for less money, and that repeat orders delivered solid savings. Only a few reviews question the value when an item showed up damaged or unusable.
Multiple customers call ordering and checkout simple and quick. Many also note fast delivery and listings that match what arrives. A small number report orders that never showed up or were canceled late because of inventory problems.
Many reviews say items arrived in very good or perfect condition and looked like the photos. Several complaints mention damaged surfaces, wrong colors, or items that stopped working after months. When quality issues come up, customers often say service sometimes sends replacements, but not always.
Many customers praise clear email updates and care-team outreach about shipping and order problems. A smaller group reports sparse communication, an unhelpful chatbot, or weak tracking details. In several cases, customers credit email and direct agent contact with stopping issues from escalating.
Reviews show a split experience: many five-star accounts of smooth purchases and fast fixes, alongside one-star accounts of unresolved damage, lost items, or denied refunds. Most low ratings connect to fulfillment problems or issues not being fully resolved at the end. Repeat buyers often describe consistently positive results.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Multiple open-box items matched descriptions and met expectations.
“all things have been as described.”
Customer service was great and responsive.
“Great customer service!”
Open-box table arrived with a damaged tabletop from poor packaging.
“The table top was damaged”
Wrong car seat sent initially; company promptly sent the correct one.
“they sent me the correct one immediately”
Reviewer has not received their purchase yet.
“I have not received it.”
Items arrived as promised in original packaging.
“Items came as promised!”
Fast delivery and items matched their descriptions.
“Fast delivery, item complete and as described!”
First-time shopper found unbeatable prices and helpful customer service.
“Their prices are just unbeatable”
Ordering was easy and the order shipped quickly.
“Order was easily made”
Shipping communication was minimal and customer service was unhelpful.
“Customer service via their website is non-existent but for a chatbot that was unable to help.”
Company promptly sourced and sent a missing wagon part.
“Kirstein responded promptly.”
Stroller purchase met expectations and customer service was responsive.
“The customer service line was responsive, proactive, and very helpful.”
Reviewer never had order issues and appreciates real product photos.
“I've never had an issue with an order.”
Longtime shopper experienced fast shipping and helpful customer service.
“I’m a very happy customer .”
Received a product in the wrong color.
“The wrong color product was sent.”
Reviewer appreciates GoodBuy Gear and its finds.
“I appreciate GoodBuy Gear immensely.”
Missing high-chair part was quickly replaced after prompt support.
“I was contacted in less than 24 hours”
Care team provided excellent communication and ensured timely delivery.
“Their communication and support made the whole experience stress‑free.”
Items arrived in good condition and customer care replaced missing piece.
“GBG Customer Care made it right and sent me a replacement at no charge.”
Company shipped wrong item and required inconvenient return steps.
“They sent the wrong item.”
Order communication was excellent and delivery was fast.
“Excellent communication via email in regard to order received and shipping updates.”
Overall experience with GoodBuy Gear was excellent and smooth.
“My overall experience with GoodBuy Gear has been excellent!”
Kirstein helped resolve an issue and customer service was fantastic.
“The customer service was fantastic , and the staff was very professional”
Reviewer says the platform took their money and warns others.
“They take all your money.”
Product matched description and provided great value at low price.
“Everything was as described and what a bargain!”
Items were consistently good quality and customer support was helpful.
“The quality of the items is always very good.”
Customer service proactively replaced a lost bassinet promptly.
“As soon as the 2 weeks passed she sent a new one immediately and it arrived the next day.”
Bought a gently used collapsible wagon and saved money.
“I love my wagon from GoodBuy Gear!”
Product failed after months and company refused to resolve issue.
“Company unwilling to rectify issue”
Customer service resolved a missing-part issue quickly.
“The custom service was really good.”
Coluga stroller arrived in perfect condition and works well.
“It’s absolutely in perfect condition!”
Wrong color sent but customer service corrected it quickly.
“they fixed it so so fast and easy”
Gently used stroller arrived quickly in near-new condition.
“The stroller itself was in perfect condition.”
Bought a Nuna stroller for much less and it looked new.
“literally everything came in amazing condition!!!”
Easy way to buy secondhand items with good customer service.
“Amazing and easy way to buy second hand”
Order canceled late due to inventory issues and poor remedy offered.
“the order couldn't be fulfilled due to inventory issue.”
Order shipped missing the stroller and company could not locate it.
“They couldn't find it in the warehouse.”
Customer service went above and beyond to improve the experience.
“Great customer service, willing to go above and beyond to make your experience better.”
Repeated orders have been great and saved a lot of money.
“I’ve had great experiences each time I have ordered.”
Received a damaged stroller and company refused to issue a refund.
“and they still refused to give the refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Good Buy Gear runs an online store that resells open-box, returned, and gently used gear and accessories. Listings cover categories like baby equipment, travel gear, and select home furnishings. Each product page shows photos and a condition description to help buyers choose. Orders ship within the United States through standard online checkout and delivery options.