Reviews indicate Good Buy Gear frequently offers strong value on gently used baby gear and many buyers report items arriving in excellent condition and arriving quickly. Multiple reviewers highlight responsive customer-service interactions and cases where issues were corrected with replacements. However, a set of reviews describe inventory and fulfillment problems, delayed cancellations, and difficulties obtaining refunds or adequate compensation. Prospective buyers should review item condition details, confirm warranty/return terms, keep order and communication records, and contact customer support promptly if problems arise.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service proactively replaced a lost bassinet promptly.
“As soon as the 2 weeks passed she sent a new one immediately and it arrived the next day.”
Gently used stroller arrived quickly in near-new condition.
“The stroller itself was in perfect condition.”
Order canceled late due to inventory issues and poor remedy offered.
“the order couldn't be fulfilled due to inventory issue.”
Received a damaged stroller and company refused to issue a refund.
“and they still refused to give the refund.”
Many reviewers praise helpful staff and fast fulfillment, while several report inventory or refund problems that undermined trust.
Numerous buyers report strong savings on gently used gear; a subset felt purchases did not last or compensation was inadequate.
Customers commonly describe an easy ordering process, clear tracking and quick delivery; a few experienced canceled orders or missing items.
Most reviewers found items in excellent or like-new condition, with several reports of well-functioning strollers and car seats; few reported defects.
Many note prompt email updates and responsive agents; others cite delayed notices, difficulty resolving inventory issues, or poor remedies.
Overall impressions are largely positive due to value and condition of items, though notable negative experiences cited refunds and fulfillment failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I love GoodBuy Gear! This company is amazing! This was my first purchase and I was a bit skeptical, but they are very professional and released my stroller within days of ordering! The stroller on the other end is a high-quality, sleek piece of machinery. The fabric is plush and the wheels are sturdy. The design is also very well thought out with a lot of storage room and cup holders. I have used this stroller extensively in the city and it maneuvers like a dream. I am so happy with my purchase that I plan on getting a double stroller from this company in the near future!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Good Buy Gear is an online retailer and marketplace focused on baby and child gear, including strollers, car seats, bassinets and accessories. The site lists new and gently used items and offers shipping and customer support. Shoppers comparing options should review item condition notes, return and warranty policies, and shipping timelines before buying.