Reviews indicate Good Buy Gear frequently offers strong value on gently used baby gear and many buyers report items arriving in excellent condition and arriving quickly. Multiple reviewers highlight responsive customer-service interactions and cases where issues were corrected with replacements. However, a set of reviews describe inventory and fulfillment problems, delayed cancellations, and difficulties obtaining refunds or adequate compensation. Prospective buyers should review item condition details, confirm warranty/return terms, keep order and communication records, and contact customer support promptly if problems arise.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service proactively replaced a lost bassinet promptly.
“As soon as the 2 weeks passed she sent a new one immediately and it arrived the next day.”
Gently used stroller arrived quickly in near-new condition.
“The stroller itself was in perfect condition.”
Order canceled late due to inventory issues and poor remedy offered.
“the order couldn't be fulfilled due to inventory issue.”
Received a damaged stroller and company refused to issue a refund.
“and they still refused to give the refund.”
Many reviewers praise helpful staff and fast fulfillment, while several report inventory or refund problems that undermined trust.
Numerous buyers report strong savings on gently used gear; a subset felt purchases did not last or compensation was inadequate.
Customers commonly describe an easy ordering process, clear tracking and quick delivery; a few experienced canceled orders or missing items.
Most reviewers found items in excellent or like-new condition, with several reports of well-functioning strollers and car seats; few reported defects.
Many note prompt email updates and responsive agents; others cite delayed notices, difficulty resolving inventory issues, or poor remedies.
Overall impressions are largely positive due to value and condition of items, though notable negative experiences cited refunds and fulfillment failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Multiple open-box items matched descriptions and met expectations.
“all things have been as described.”
Customer service was great and responsive.
“Great customer service!”
Open-box table arrived with a damaged tabletop from poor packaging.
“The table top was damaged”
Wrong car seat sent initially; company promptly sent the correct one.
“they sent me the correct one immediately”
Reviewer has not received their purchase yet.
“I have not received it.”
Items arrived as promised in original packaging.
“Items came as promised!”
Fast delivery and items matched their descriptions.
“Fast delivery, item complete and as described!”
First-time shopper found unbeatable prices and helpful customer service.
“Their prices are just unbeatable”
Ordering was easy and the order shipped quickly.
“Order was easily made”
Shipping communication was minimal and customer service was unhelpful.
“Customer service via their website is non-existent but for a chatbot that was unable to help.”
Company promptly sourced and sent a missing wagon part.
“Kirstein responded promptly.”
Stroller purchase met expectations and customer service was responsive.
“The customer service line was responsive, proactive, and very helpful.”
Reviewer never had order issues and appreciates real product photos.
“I've never had an issue with an order.”
Longtime shopper experienced fast shipping and helpful customer service.
“I’m a very happy customer .”
Received a product in the wrong color.
“The wrong color product was sent.”
Reviewer appreciates GoodBuy Gear and its finds.
“I appreciate GoodBuy Gear immensely.”
Missing high-chair part was quickly replaced after prompt support.
“I was contacted in less than 24 hours”
Care team provided excellent communication and ensured timely delivery.
“Their communication and support made the whole experience stress‑free.”
Items arrived in good condition and customer care replaced missing piece.
“GBG Customer Care made it right and sent me a replacement at no charge.”
Company shipped wrong item and required inconvenient return steps.
“They sent the wrong item.”
Order communication was excellent and delivery was fast.
“Excellent communication via email in regard to order received and shipping updates.”
Overall experience with GoodBuy Gear was excellent and smooth.
“My overall experience with GoodBuy Gear has been excellent!”
Kirstein helped resolve an issue and customer service was fantastic.
“The customer service was fantastic , and the staff was very professional”
Reviewer says the platform took their money and warns others.
“They take all your money.”
Product matched description and provided great value at low price.
“Everything was as described and what a bargain!”
Items were consistently good quality and customer support was helpful.
“The quality of the items is always very good.”
Customer service proactively replaced a lost bassinet promptly.
“As soon as the 2 weeks passed she sent a new one immediately and it arrived the next day.”
Bought a gently used collapsible wagon and saved money.
“I love my wagon from GoodBuy Gear!”
Product failed after months and company refused to resolve issue.
“Company unwilling to rectify issue”
Customer service resolved a missing-part issue quickly.
“The custom service was really good.”
Coluga stroller arrived in perfect condition and works well.
“It’s absolutely in perfect condition!”
Wrong color sent but customer service corrected it quickly.
“they fixed it so so fast and easy”
Gently used stroller arrived quickly in near-new condition.
“The stroller itself was in perfect condition.”
Bought a Nuna stroller for much less and it looked new.
“literally everything came in amazing condition!!!”
Easy way to buy secondhand items with good customer service.
“Amazing and easy way to buy second hand”
Order canceled late due to inventory issues and poor remedy offered.
“the order couldn't be fulfilled due to inventory issue.”
Order shipped missing the stroller and company could not locate it.
“They couldn't find it in the warehouse.”
Customer service went above and beyond to improve the experience.
“Great customer service, willing to go above and beyond to make your experience better.”
Repeated orders have been great and saved a lot of money.
“I’ve had great experiences each time I have ordered.”
Received a damaged stroller and company refused to issue a refund.
“and they still refused to give the refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Good Buy Gear is an online retailer and marketplace focused on baby and child gear, including strollers, car seats, bassinets and accessories. The site lists new and gently used items and offers shipping and customer support. Shoppers comparing options should review item condition notes, return and warranty policies, and shipping timelines before buying.