Customers often praise Goodwin Smith for comfortable shoes, solid craftsmanship, and good value. Many mention fast delivery and a smooth ordering process. Complaints focus on cancelled orders, having to pay return postage, and poor support when items arrive damaged or already used. A smaller number of reviews also flag defects and materials that don’t match the description.
Examples from available reviews (Aug 2021 – Feb 2026).
Reviewer states every purchase is of absolute quality.
“Absolute quality every purchase.”
Fast delivery, good product quality at a reasonable price.
“Speed of delivery and quality of product for a very reasonable price”
Customer received used wrong boots and experienced poor communication and returns.
“they were also clearly used with marked soles and scuffs to the uppers.”
Customer upset about having to pay £16.46 return postage unexpectedly.
“It cost me £16.46”
Many reviewers describe customer service as efficient and helpful, with several saying returns were easy and issues were fixed quickly. Others mention fast order processing and polite support. A separate group reports delayed collections or return claims that were not resolved.
Many customers say the shoes are good value, especially on discount. A few add that the value depends on sale pricing and that the full price felt harder to justify. Positive reviews tie the value to material quality and competitive pricing.
Shoppers often mention an easy-to-browse website, quick checkout, and on-time delivery. Several notes focus on sizing, with at least one reviewer recommending sizing up for a wider fit. A minority report cancelled orders and missing delivery updates.
Many reviews describe shoes and slippers as comfortable and well made, with mentions of leather, sheepskin, and sturdy construction. A smaller number report problems such as loose insoles, failed metal eyelets, dye transfer, and items described as not leather. Some also say they received used or scuffed items by mistake.
Several customers praise clear messages and timely shipping updates. Others complain about slow or no replies, refunds that take weeks, and confusion over who pays return postage. Some reviews also mention receiving the wrong or used products, followed by poor follow-up.
Overall feedback leans positive, with many five-star reviews highlighting comfort, style, and quick delivery. Strong negative accounts repeatedly point to returns, unexpected postage costs, and cancelled orders. Reviews split between many smooth, high-satisfaction purchases and a smaller set of serious service or product problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Customer loved the shoes and praised service and fit.
“Great service and good fit.”
Fast delivery, good product quality at a reasonable price.
“Speed of delivery and quality of product for a very reasonable price”
Shoes are good value at a discount but not at full price.
“For the discounted price, these shoes are very good value.”
Top quality shoe purchased at a great price.
“Top quality shoe at a great price!”
Product described as fantastic, good value, and quickly delivered.
“A real quality pair!”
Reviewer states every purchase is of absolute quality.
“Absolute quality every purchase.”
Product well made, comfortable, and suitable for office or refined looks.
“Clearly well made and soft on the inside.”
Shoes feel comfortable and well made; painless returns process.
“the returns process was painless.”
Slippers described as very good quality and good price.
“Very good quality at a very good price.”
Repeat purchase praising comfort, style, service, and quick delivery.
“Very comfortable and stylish, great service and quick delivery.”
Pleased with product, finds it good value and hopes for restock.
“Good value for money.”
Customer repeatedly buys slippers, praising quality and comfort year-round.
“Excellent quality and so comfy.”
Generally positive but reports durability and staining issues on shoes.
“insole fabric loose in one shoe and dye from leather stains socks.”
Product described as well crafted and affordably luxurious.
“Affordable luxury, well crafted product”
Highly recommends company and praises boots as best ever.
“These are the best boots I’ve ever had.”
Repeat buyer citing great comfort and product quality.
“Great comfort and quality.”
Reviewer states the shoes are great.
“Great shoes”
Clear communication, quick delivery, and an easy returns process.
“Clear communication throughout the whole process.”
Service praised; shoes described as top quality and a good price.
“Great service, shoes top quality at a good price”
Product provides good quality at a reasonable price.
“Good quality for a good price”
Customer received used wrong boots and experienced poor communication and returns.
“they were also clearly used with marked soles and scuffs to the uppers.”
Customer upset about having to pay £16.46 return postage unexpectedly.
“It cost me £16.46”
Order was cancelled without explanation and similar items disappeared.
“seller cancelled the order without explanation.”
Shipping and return postage required, which was unclear at purchase.
“You have to pay postage for delivery and to return”
Bought sheepskin bootie slippers and found them comfy and cosy.
“nice and comfy and cosy slippers”
Finds products comfy, smart, affordable, and praises customer service.
“Great customer service”
Products fine but refunds can take about a month after return.
“refunds can take 1 month”
Reported faulty gift slippers; collection delayed and returns unresolved.
“they are now asking me to prove that the goods were collected”
No delivery after five weeks and no response from company.
“No deliver after 5 weeks”
Recommends boots, advises sizing up for broad feet; they're warm.
“went up a size”
Praises service, quality footwear, prompt delivery, and great prices.
“Great service and quality footwear at unbelievable prices.”
Comfortable everyday leather shoes; color lighter than shown in photos.
“Lediglich die Farbe der Schuhe stimmte nicht 100prozentig überein”
My fiancée has a great love for brown loafers. Having known this, I thought; why not give him a surprise during his birthday. I started my online search for places I could get a quality and affordable pair of shoes for him. It is during this process that I came across Goodwin Smith. It was just amazing how they got me a luxurious brown loafer. It is the most fashionable shoe I have seen. In addition, they have a great team working to ensure the deliveries are made on time. Anytime I think of a place to get a unique pair of shoes, Goodwin Smith lingers on my mind. They do not disappoint, actually, their services surpassed my expectations.
Designer products with great prices and efficient customer service.
“Very efficient and effective customer service.”
Reviewer says boots are not leather and calls them a waste of money.
“never been leather”
Boots had metal eyelet failure and company refused return postage reimbursement.
“metal eyelet in the hole for the laces popped out”
Praises website, selection, prices, fast delivery, and intent to return.
“fantastic selection of products at great prices”
Ankle boots praised for quality, comfort, true sizing, and color.
“so comfortable you could walk all day in them”
Shoes comfortable, reasonably priced, and quickly delivered.
“Shoes are lovely and comfortable”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Goodwin Smith runs an online footwear store selling shoes, boots, slippers, and related accessories. Its ranges include leather dress shoes, ankle boots, and sheepskin slippers. Customers order through the website, get shipping updates, and use the company’s returns process. The site shows product photos, sizing details, and checkout options for UK and international buyers.