Customers often praise Goodwin Smith for comfortable shoes, solid craftsmanship, and good value. Many mention fast delivery and a smooth ordering process. Complaints focus on cancelled orders, having to pay return postage, and poor support when items arrive damaged or already used. A smaller number of reviews also flag defects and materials that don’t match the description.
Examples from available reviews (Aug 2021 – Feb 2026).
Reviewer states every purchase is of absolute quality.
“Absolute quality every purchase.”
Fast delivery, good product quality at a reasonable price.
“Speed of delivery and quality of product for a very reasonable price”
Customer received used wrong boots and experienced poor communication and returns.
“they were also clearly used with marked soles and scuffs to the uppers.”
Customer upset about having to pay £16.46 return postage unexpectedly.
“It cost me £16.46”
Many reviewers describe customer service as efficient and helpful, with several saying returns were easy and issues were fixed quickly. Others mention fast order processing and polite support. A separate group reports delayed collections or return claims that were not resolved.
Many customers say the shoes are good value, especially on discount. A few add that the value depends on sale pricing and that the full price felt harder to justify. Positive reviews tie the value to material quality and competitive pricing.
Shoppers often mention an easy-to-browse website, quick checkout, and on-time delivery. Several notes focus on sizing, with at least one reviewer recommending sizing up for a wider fit. A minority report cancelled orders and missing delivery updates.
Many reviews describe shoes and slippers as comfortable and well made, with mentions of leather, sheepskin, and sturdy construction. A smaller number report problems such as loose insoles, failed metal eyelets, dye transfer, and items described as not leather. Some also say they received used or scuffed items by mistake.
Several customers praise clear messages and timely shipping updates. Others complain about slow or no replies, refunds that take weeks, and confusion over who pays return postage. Some reviews also mention receiving the wrong or used products, followed by poor follow-up.
Overall feedback leans positive, with many five-star reviews highlighting comfort, style, and quick delivery. Strong negative accounts repeatedly point to returns, unexpected postage costs, and cancelled orders. Reviews split between many smooth, high-satisfaction purchases and a smaller set of serious service or product problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Pleased with well-made, comfortable slippers that fit wide feet well.
“very well made, lovely pink colour”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Goodwin Smith runs an online footwear store selling shoes, boots, slippers, and related accessories. Its ranges include leather dress shoes, ankle boots, and sheepskin slippers. Customers order through the website, get shipping updates, and use the company’s returns process. The site shows product photos, sizing details, and checkout options for UK and international buyers.