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We Collect & Analyze Reviews

Grandin Road
Experiences & Reviews

Grandin Road is a U.S.-focused online and catalog retailer specializing in home furnishings, seasonal décor and accent pieces. The assortment commonly includes furniture, rugs, outdoor/indoor décor, lighting and decorative accessories. Shoppers will typically encounter product pages, catalog ordering and customer service/returns handled through the company’s online and phone channels. This context helps consumers interpret reviews about shipping, returns, product condition and customer support.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 29%
Latest Review 18d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Many reviewers report slow or difficult returns, warranty or refund delays and inconsistent resolution; a minority describe timely replacements and prepaid returns.

Share of mentions
22%
Weak
💰

Value for money

Several customers said items felt overpriced given material or finish quality; a few shoppers reported favorable pricing or unexpected discounts.

Share of mentions
11%
Weak
⚡

User experience

Reports include cart price changes, inventory mismatches, long ship windows and missing or unclear instructions; a few buyers had fast deliveries.

Share of mentions
8%
Weak
🔧

Product quality

Frequent complaints describe damaged arrivals, poor finishes, paint residue or peeling; other reviewers received acceptable replacements or functional items.

Share of mentions
16%
Weak
📞

Communication

Many reviewers describe delayed, inconsistent or unhelpful responses, excessive automated messages, or moderated feedback; some customers praised prompt, professional agents.

Share of mentions
18%
Weak
⭐

Overall experience

Overall impressions tilt negative in these reviews: recurring operational and quality problems, though individual experiences include successful replacements and good service.

Share of mentions
24%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

T
Tricia Welch
trustpilot.com Oct 01, 2025

Ordered bats two sets they’re both… unhappy customer

Ordered bats two sets they’re both broke sending me one set out called about the second set that is now broke. They want me to pay for three...

J
Joan Burke
trustpilot.com Oct 01, 2025

@Grandin Road is annoying…

@Grandin Road is the most annoying place to try to shop. I had placed 3 items in my cart and before I could complete the order the p...

m
maurice wesson
trustpilot.com Oct 01, 2025

Stay away from them

What is one thing for them? It was OK but there’s no way I can stop endless emails and text mes...

D
Deena
trustpilot.com Oct 01, 2025

Refunds take FOREVER! and only if you call

Refunds take FOREVER and require you calling them and waiting on hold for a long time just to get a person on the line. It seems like they just hope t...

A
Alison Nicolson
trustpilot.com Oct 01, 2025

Rylan Wide Dressers Navy: paint residue on bedding stored there!

Ordered 2 Rylan Wide Dressers in navy blue, beautiful but unusable due to the fact that the paint residue on the drawers interior rubbed off on beddin...

a
adele
trustpilot.com Oct 01, 2025

Moderated my bad review of their…

Moderated my bad review of their dresser. I do not recommend. Poor quality and lack transparency on their reviews. Here was my censored review. This d...

C
Chip Smith
trustpilot.com Oct 01, 2025

Totally misled by salesperson

We were shopping for a rug for our deck and found one at a Grandin Road store. The item did not have information or a description attached, so we ques...

M
M. J. Fortino
trustpilot.com Oct 01, 2025

Grandinroad is a bait and switch…

Grandinroad is a bait and switch company. Catalog shows deep discounts in a "warehouse sale" but strangely enough, the items aren't available ie all...

M
Max
trustpilot.com Oct 01, 2025

overpriced queen inflatable bed JUNK

Bought their overpriced queen inflatable bed on frame. Used 3 times over 3 or 4 years and mattress failed. Called and they replaced nattress because t...

M
Marianne Ward
trustpilot.com Oct 01, 2025

Do not trust this company

Do not trust this company. Their inventory is not up to date on their site and / or company is completely dishonest. I ordered Christmas decorations a...

D
David Schmitt
trustpilot.com Oct 01, 2025

This company is horrible

This company is horrible. Bought a Halloween decoration, did not work. Sent it back and they sorted m...

A
Art
trustpilot.com Oct 01, 2025

Poor quality

We recently purchased some fall decorations. They were blue and white pumpkins. Two for $69.00. On sale. They are NOT anywhere close to being worth th...

F
Frank Abrams
trustpilot.com Oct 01, 2025

Poor manual and poor customer service from Grandin Road on an EZ Bed

What may turn out to be an acceptable product was not well served by customer service. I ordered a Grandin Road EZ Bed with automatic shutoff. This it...

D
Denis Seguin
trustpilot.com Oct 01, 2025

I ordered stools

I ordered stools. They were supposed to be in stock. It took over five weeks for them to ship. When they arrived one was damaged. I took pictures and...

B
Babsy
trustpilot.com Oct 01, 2025

I bought side tables that were supposed…

I bought side tables that were supposed to be outdoor tables. Spent over $500 on them. Before one year has even passed, they are now peeling terribly...

L
LM
trustpilot.com Oct 01, 2025

Customer Service Extraordinaire

Excellent Customer Service with Grandin Road. I had a broken bird from the Birds of flight Wall Decor grouping. Sabrina Cearley (Product Specialist) w...

S
Susan Mary
trustpilot.com Oct 01, 2025

Grandin road had great customer service…

Grandin road had great customer service when my chairs arrived defective. They prepaid for the return shipping/ pick up and promptly refunded my purch...

B
Beth Dandrea
trustpilot.com Oct 01, 2025

I ordered 5 counter stools

I ordered 5 counter stools. They gave me a price lower than I expected and the...

S
Schaeffer
trustpilot.com Oct 01, 2025

Never again....

Never again.... I ordered a table lamp in December. Just got notified I should receive it in Marc...

S
Sheila
trustpilot.com Oct 01, 2025

Check Your Credit Report!

First time ordering from this company (GR). After I placed my order - I paid with an existing credit card - my LifeLock account quickly notified me th...

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Conclusion

Reviewers repeatedly call out inconsistent product quality (examples include paint residue on dressers and peeling finishes on outdoor tables) and operational problems such as inventory mismatches and long shipping or refund timelines. Multiple reports describe slow or difficult refunds and mixed responsiveness from customer service, though several buyers report timely replacements and helpful agents in specific cases. If you consider purchasing, inspect product photos and descriptions, save order and return documentation, and photograph any damage on arrival. These steps help when contacting customer service; be prepared for possible delays but know some customers have received satisfactory resolutions.