Grandin Road
Experiences & Reviews
Grandin Road is a U.S.-focused online and catalog retailer specializing in home furnishings, seasonal dรฉcor and accent pieces. The assortment commonly includes furniture, rugs, outdoor/indoor dรฉcor, lighting and decorative accessories. Shoppers will typically encounter product pages, catalog ordering and customer service/returns handled through the companyโs online and phone channels. This context helps consumers interpret reviews about shipping, returns, product condition and customer support.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report slow or difficult returns, warranty or refund delays and inconsistent resolution; a minority describe timely replacements and prepaid returns.
Value for money
Several customers said items felt overpriced given material or finish quality; a few shoppers reported favorable pricing or unexpected discounts.
User experience
Reports include cart price changes, inventory mismatches, long ship windows and missing or unclear instructions; a few buyers had fast deliveries.
Product quality
Frequent complaints describe damaged arrivals, poor finishes, paint residue or peeling; other reviewers received acceptable replacements or functional items.
Communication
Many reviewers describe delayed, inconsistent or unhelpful responses, excessive automated messages, or moderated feedback; some customers praised prompt, professional agents.
Overall experience
Overall impressions tilt negative in these reviews: recurring operational and quality problems, though individual experiences include successful replacements and good service.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
Rylan Wide Dressers Navy: paint residue on bedding stored there!
"Ordered 2 Rylan Wide Dressers in navy blue, beautiful but unusable due to the fact that the paint residue on the drawers interior rubbed off on beddin..."
Refunds take FOREVER! and only if you call
"Refunds take FOREVER and require you calling them and waiting on hold for a long time just to get a person on the line. It seems like they just hope t..."
Customer Service Extraordinaire
"Excellent Customer Service with Grandin Road. I had a broken bird from the Birds of flight Wall Decor grouping. Sabrina Cearley (Product Specialist) w..."
I ordered stools
"I ordered stools. They were supposed to be in stock. It took over five weeks for them to ship. When they arrived one was damaged. I took pictures and..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Ordered bats two sets theyโre bothโฆ unhappy customer
Ordered bats two sets theyโre both broke sending me one set out called about the second set that is now broke. They want me to pay for three...
@Grandin Road is annoyingโฆ
@Grandin Road is the most annoying place to try to shop. I had placed 3 items in my cart and before I could complete the order the p...
Stay away from them
What is one thing for them? It was OK but thereโs no way I can stop endless emails and text mes...
Refunds take FOREVER! and only if you call
Refunds take FOREVER and require you calling them and waiting on hold for a long time just to get a person on the line. It seems like they just hope t...
Rylan Wide Dressers Navy: paint residue on bedding stored there!
Ordered 2 Rylan Wide Dressers in navy blue, beautiful but unusable due to the fact that the paint residue on the drawers interior rubbed off on beddin...
Moderated my bad review of theirโฆ
Moderated my bad review of their dresser. I do not recommend. Poor quality and lack transparency on their reviews. Here was my censored review. This d...
Totally misled by salesperson
We were shopping for a rug for our deck and found one at a Grandin Road store. The item did not have information or a description attached, so we ques...
Grandinroad is a bait and switchโฆ
Grandinroad is a bait and switch company. Catalog shows deep discounts in a "warehouse sale" but strangely enough, the items aren't available ie all...
overpriced queen inflatable bed JUNK
Bought their overpriced queen inflatable bed on frame. Used 3 times over 3 or 4 years and mattress failed. Called and they replaced nattress because t...
Do not trust this company
Do not trust this company. Their inventory is not up to date on their site and / or company is completely dishonest. I ordered Christmas decorations a...
This company is horrible
This company is horrible. Bought a Halloween decoration, did not work. Sent it back and they sorted m...
Poor quality
We recently purchased some fall decorations. They were blue and white pumpkins. Two for $69.00. On sale. They are NOT anywhere close to being worth th...
Poor manual and poor customer service from Grandin Road on an EZ Bed
What may turn out to be an acceptable product was not well served by customer service. I ordered a Grandin Road EZ Bed with automatic shutoff. This it...
I ordered stools
I ordered stools. They were supposed to be in stock. It took over five weeks for them to ship. When they arrived one was damaged. I took pictures and...
I bought side tables that were supposedโฆ
I bought side tables that were supposed to be outdoor tables. Spent over $500 on them. Before one year has even passed, they are now peeling terribly...
Customer Service Extraordinaire
Excellent Customer Service with Grandin Road. I had a broken bird from the Birds of flight Wall Decor grouping. Sabrina Cearley (Product Specialist) w...
Grandin road had great customer serviceโฆ
Grandin road had great customer service when my chairs arrived defective. They prepaid for the return shipping/ pick up and promptly refunded my purch...
I ordered 5 counter stools
I ordered 5 counter stools. They gave me a price lower than I expected and the...
Never again....
Never again.... I ordered a table lamp in December. Just got notified I should receive it in Marc...
Check Your Credit Report!
First time ordering from this company (GR). After I placed my order - I paid with an existing credit card - my LifeLock account quickly notified me th...
Conclusion
Reviewers repeatedly call out inconsistent product quality (examples include paint residue on dressers and peeling finishes on outdoor tables) and operational problems such as inventory mismatches and long shipping or refund timelines. Multiple reports describe slow or difficult refunds and mixed responsiveness from customer service, though several buyers report timely replacements and helpful agents in specific cases. If you consider purchasing, inspect product photos and descriptions, save order and return documentation, and photograph any damage on arrival. These steps help when contacting customer service; be prepared for possible delays but know some customers have received satisfactory resolutions.