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Grandin Road
Reviews & Experiences

Many reviews mention damaged or defective items, especially furniture and holiday decor. Fulfillment issues come up often, including wrong items, missing parts, and long delays or lost shipments. Fewer reviews note quick replacements and on-time deliveries. Some customers also mention too many marketing messages and limited follow-through on complaints.

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Overview & Key Metrics

Review count
46
Sources
trustpilot.com, reviews.io, Collected.reviews
Last updated
March 2026

What reviewers often mention

🎯

Service quality

Many reviews describe delivery and fulfillment breakdowns, including damaged items, shipments sent to the wrong address, and repeated backorders. Customers also mention missing hardware, incorrect items, and long waits for refunds or replacements. A smaller group highlights responsive, professional product specialists and prepaid return support.

💰

Value for money

Some reviewers say advertised discounts were not available and that the quality received does not match the price. They point to low-grade materials in decorations and painted finishes that peel or rub off. Positive remarks about value are rare in these reviews.

⚡

User experience

Reviews mention packing slips that are incomplete, instruction manuals that are missing, and assembly stalled by absent parts. One reviewer gave a middling score, saying the product worked fine but documentation and service follow-up fell short. Cancellations and a lack of proactive updates also hurt the shopping experience.

🔧

Product quality

Reviewers cite defects across products, including bonded leather that peels, paint residue inside drawers, broken holiday inflatables, and wood slats that snap. Several complaints describe items failing after limited use or pre-lit decorations burning in place. A few reviews praise specific purchases, such as throw pillows or a single stool.

📞

Communication

Some reviewers report heavy email and text messaging and trouble opting out. Others say negative reviews were moderated or that credit checks and order-status messages did not clearly explain what was happening. Repeated examples mention assigned specialists who do not respond and emails that go unanswered.

⭐

Overall experience

Reviews split between many low ratings tied to defects and fulfillment problems, and occasional high ratings for fast delivery or helpful staff. The most common issues involve logistics, durability, and support follow-up. A few good interactions do not outweigh the number of operational complaints in these reviews.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (28) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026

Jay quality

Counter stools' bonded leather peeled and seat bottoms failed quickly.

“It peals away after only a short time.”

Feb 11, 2026 · trustpilot.com
Jay
Feb 11, 2026 · trustpilot.com
John Lord service

Table arrived dented and customer service did not respond to emailed claim.

“have not received the courtesy of a response.”

Feb 11, 2026 · trustpilot.com
John Lord
Feb 11, 2026 · trustpilot.com
Anonymous service

Missing hardware and repeated wrong parts left bed disassembled for weeks.

“crucial box of hardware was missing, making it impossible to put the bed together.”

Dec 31, 2025 · reviews.io
Joni service

Order was shipped to an old address and company offered no viable help.

“They sent it to an address I had not lived at for 6 years”

Dec 29, 2025 · trustpilot.com
Joni
Dec 29, 2025 · trustpilot.com
R M service

Missing hardware prevented bed assembly and assigned specialist did not respond.

“a crucial box of hardware was missing”

Dec 12, 2025 · trustpilot.com
R M
Dec 12, 2025 · trustpilot.com
Anonymous quality

Pre-lit yard spiderwebs burned into themselves shortly after use.

“the web was burnt into.”

Oct 29, 2025 · reviews.io
Tricia Welch quality

Both sets of ordered bats arrived broken and refund process was bad.

“they’re both broke”

Oct 01, 2025 · trustpilot.com
Joan Burke service

Price changed before completing order and customer service was unhelpful.

“the price had changed.”

Oct 01, 2025 · trustpilot.com
maurice wesson communication

Reviewer received nonstop emails and text messages and will not return.

“there’s no way I can stop endless emails and text messages.”

Oct 01, 2025 · trustpilot.com
Deena service

Refunds require calling and take a very long time to process.

“Refunds take FOREVER and require you calling them”

Oct 01, 2025 · trustpilot.com
Alison Nicolson quality

Paint residue inside dressers rubbed off and ruined stored bedding.

“paint residue on the drawers interior rubbed off on bedding we stored in them.”

Oct 01, 2025 · trustpilot.com
adele communication

Negative product review was moderated and reviewer reports poor quality.

“Moderated my bad review of their dresser.”

Oct 01, 2025 · trustpilot.com
Chip Smith usability

Salesperson misled customer and rug failed when exposed to rain.

“gel-like substance oozed through the fibers and sides of the rug.”

Oct 01, 2025 · trustpilot.com
M. J. Fortino value

Catalog advertised deep discounts but items were unavailable or sold out.

“Catalog shows deep discounts in a "warehouse sale" but strangely enough, the items aren't available”

Oct 01, 2025 · trustpilot.com
Max quality

Inflatable bed and frame failed after limited use and warranty was denied.

“mattress failed.”

Oct 01, 2025 · trustpilot.com
Marianne Ward communication

Inventory was inaccurate, order canceled without notification and no proactive updates.

“No notification what so ever on order status - I had to call.”

Oct 01, 2025 · trustpilot.com
David Schmitt service

Halloween decoration was defective and refund only covered $16 inconvenience.

“Bought a Halloween decoration, did not work. Sent it back and they sorted me $16 for the experience of packing it up, driving to post office.”

Oct 01, 2025 · trustpilot.com
Art value

Decorations were low-quality painted plastic and overpriced; review was rejected.

“They are NOT anywhere close to being worth that money.”

Oct 01, 2025 · trustpilot.com
Frank Abrams communication

Product performed acceptably but instructions and customer service were poor.

“I found no packing slip nor any instruction manual.”

Oct 01, 2025 · trustpilot.com
Denis Seguin service

Damaged stool was replaced promptly and discount offered to keep damaged piece.

“they made good and sent a new one immediately.”

Oct 01, 2025 · trustpilot.com
Babsy quality

Outdoor side tables are peeling terribly within a year and refund refused.

“they are now peeling terribly”

Oct 01, 2025 · trustpilot.com
LM service

Product specialist promptly replaced a broken decor piece and completed the grouping.

“Sabrina Cearley (Product Specialist) was prompt and professional with her response”

Oct 01, 2025 · trustpilot.com
Susan Mary service

Company prepaid return pickup and promptly refunded defective chairs.

“They prepaid for the return shipping/ pick up and promptly refunded my purchase.”

Oct 01, 2025 · trustpilot.com
Beth Dandrea experience

Stools shipped early, arrived faster than expected and reviewer is very happy.

“Got it in 3 days!! Love my stools”

Oct 01, 2025 · trustpilot.com
Schaeffer service

Table lamp heavily delayed with months-long delivery estimate and poor service.

“I ordered a table lamp in December. Just got notified I should receive it in March.”

Oct 01, 2025 · trustpilot.com
Sheila communication

Unexpected credit check by Comenity/GR occurred and company gave no clear answer.

“my LifeLock account quickly notified me that a credit check by Comenity/GR had been run”

Oct 01, 2025 · trustpilot.com
Anonymous quality

Bats with blinking eyes broke quickly and replacement/payment process was problematic.

“two sets every day I go out there one is broke.”

Sep 21, 2025 · reviews.io
Patricia E Kwiatkowski service

Lamp order cancellation then arrival led to rude customer service interaction.

“he told me I was not telling the truth about canceling the order.”

Mar 02, 2025 · reviews.io
Philip Austin Texas service

Customer service refused to provide replacement parts for high-end chairs.

“No parts available.”

Feb 18, 2025 · reviews.io
Anonymous service

Order placed December was lost and company offered either refund or May reshipment.

“package was lost in transit and that I could request a refund OR wait until MAY”

Jan 23, 2025 · reviews.io
Val quality

Yard ghost decoration stopped working right after initial use.

“stopped working right after I turned them on.”

Oct 09, 2024 · reviews.io
Anonymous service

Ordered bar-height chairs but received counter-height and experienced pickup delays.

“The three stools weee all counter height not bar height.”

Sep 05, 2024 · reviews.io
Marcia Fellman quality

Rocking chair slat broke, parts unavailable and customer service was unhelpful.

“Wood slat broke on rocking chair.”

Aug 15, 2024 · reviews.io
MC quality

Most purchases are satisfactory but kilim throw pillows are scratchy and uncomfortable.

“their kilim throw pillows are awful.”

Aug 03, 2024 · reviews.io
Anonymous service

Orders are taking up to two months to arrive, which is unacceptable.

“I will receive them IN TWO MONTHS.”

Apr 12, 2024 · reviews.io
Matt service

Couch arrived substantially damaged and company offered a small refund.

“The company offered a $258 dollar refund.”

May 03, 2023 · reviews.io

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Grandin Road

Grandin Road is a U.S. home furnishings and decor retailer selling furniture, lighting, rugs, textiles, and seasonal decorations. It sells through an e-commerce site and seasonal catalogs that show product photos and specifications. Categories include dining and accent furniture, outdoor seating, throw pillows, and holiday inflatables and yard decor. The website lists product details, dimensions, and materials so shoppers can compare items before buying.