Reviewers repeatedly call out inconsistent product quality (examples include paint residue on dressers and peeling finishes on outdoor tables) and operational problems such as inventory mismatches and long shipping or refund timelines. Multiple reports describe slow or difficult refunds and mixed responsiveness from customer service, though several buyers report timely replacements and helpful agents in specific cases. If you consider purchasing, inspect product photos and descriptions, save order and return documentation, and photograph any damage on arrival. These steps help when contacting customer service; be prepared for possible delays but know some customers have received satisfactory resolutions.
Examples from available reviews (Jan 2019 – Feb 2026).
Paint residue inside dressers rubbed off and ruined stored bedding.
“paint residue on the drawers interior rubbed off on bedding we stored in them.”
Refunds require calling and take a very long time to process.
“Refunds take FOREVER and require you calling them”
Product specialist promptly replaced a broken decor piece and completed the grouping.
“Sabrina Cearley (Product Specialist) was prompt and professional with her response”
Damaged stool was replaced promptly and discount offered to keep damaged piece.
“they made good and sent a new one immediately.”
Many reviewers report slow or difficult returns, warranty or refund delays and inconsistent resolution; a minority describe timely replacements and prepaid returns.
Several customers said items felt overpriced given material or finish quality; a few shoppers reported favorable pricing or unexpected discounts.
Reports include cart price changes, inventory mismatches, long ship windows and missing or unclear instructions; a few buyers had fast deliveries.
Frequent complaints describe damaged arrivals, poor finishes, paint residue or peeling; other reviewers received acceptable replacements or functional items.
Many reviewers describe delayed, inconsistent or unhelpful responses, excessive automated messages, or moderated feedback; some customers praised prompt, professional agents.
Overall impressions tilt negative in these reviews: recurring operational and quality problems, though individual experiences include successful replacements and good service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Counter stools' bonded leather peeled and seat bottoms failed quickly.
“It peals away after only a short time.”
Table arrived dented and customer service did not respond to emailed claim.
“have not received the courtesy of a response.”
Missing hardware and repeated wrong parts left bed disassembled for weeks.
“crucial box of hardware was missing, making it impossible to put the bed together.”
Order was shipped to an old address and company offered no viable help.
“They sent it to an address I had not lived at for 6 years”
Missing hardware prevented bed assembly and assigned specialist did not respond.
“a crucial box of hardware was missing”
Pre-lit yard spiderwebs burned into themselves shortly after use.
“the web was burnt into.”
Both sets of ordered bats arrived broken and refund process was bad.
“they’re both broke”
Price changed before completing order and customer service was unhelpful.
“the price had changed.”
Reviewer received nonstop emails and text messages and will not return.
“there’s no way I can stop endless emails and text messages.”
Refunds require calling and take a very long time to process.
“Refunds take FOREVER and require you calling them”
Paint residue inside dressers rubbed off and ruined stored bedding.
“paint residue on the drawers interior rubbed off on bedding we stored in them.”
Negative product review was moderated and reviewer reports poor quality.
“Moderated my bad review of their dresser.”
Salesperson misled customer and rug failed when exposed to rain.
“gel-like substance oozed through the fibers and sides of the rug.”
Catalog advertised deep discounts but items were unavailable or sold out.
“Catalog shows deep discounts in a "warehouse sale" but strangely enough, the items aren't available”
Inflatable bed and frame failed after limited use and warranty was denied.
“mattress failed.”
Inventory was inaccurate, order canceled without notification and no proactive updates.
“No notification what so ever on order status - I had to call.”
Halloween decoration was defective and refund only covered $16 inconvenience.
“Bought a Halloween decoration, did not work. Sent it back and they sorted me $16 for the experience of packing it up, driving to post office.”
Decorations were low-quality painted plastic and overpriced; review was rejected.
“They are NOT anywhere close to being worth that money.”
Product performed acceptably but instructions and customer service were poor.
“I found no packing slip nor any instruction manual.”
Damaged stool was replaced promptly and discount offered to keep damaged piece.
“they made good and sent a new one immediately.”
Outdoor side tables are peeling terribly within a year and refund refused.
“they are now peeling terribly”
Product specialist promptly replaced a broken decor piece and completed the grouping.
“Sabrina Cearley (Product Specialist) was prompt and professional with her response”
Company prepaid return pickup and promptly refunded defective chairs.
“They prepaid for the return shipping/ pick up and promptly refunded my purchase.”
Stools shipped early, arrived faster than expected and reviewer is very happy.
“Got it in 3 days!! Love my stools”
Table lamp heavily delayed with months-long delivery estimate and poor service.
“I ordered a table lamp in December. Just got notified I should receive it in March.”
Unexpected credit check by Comenity/GR occurred and company gave no clear answer.
“my LifeLock account quickly notified me that a credit check by Comenity/GR had been run”
Bats with blinking eyes broke quickly and replacement/payment process was problematic.
“two sets every day I go out there one is broke.”
Lamp order cancellation then arrival led to rude customer service interaction.
“he told me I was not telling the truth about canceling the order.”
Customer service refused to provide replacement parts for high-end chairs.
“No parts available.”
Order placed December was lost and company offered either refund or May reshipment.
“package was lost in transit and that I could request a refund OR wait until MAY”
Yard ghost decoration stopped working right after initial use.
“stopped working right after I turned them on.”
Ordered bar-height chairs but received counter-height and experienced pickup delays.
“The three stools weee all counter height not bar height.”
Rocking chair slat broke, parts unavailable and customer service was unhelpful.
“Wood slat broke on rocking chair.”
Most purchases are satisfactory but kilim throw pillows are scratchy and uncomfortable.
“their kilim throw pillows are awful.”
Orders are taking up to two months to arrive, which is unacceptable.
“I will receive them IN TWO MONTHS.”
Couch arrived substantially damaged and company offered a small refund.
“The company offered a $258 dollar refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Grandin Road is a U.S.-focused online and catalog retailer specializing in home furnishings, seasonal décor and accent pieces. The assortment commonly includes furniture, rugs, outdoor/indoor décor, lighting and decorative accessories. Shoppers will typically encounter product pages, catalog ordering and customer service/returns handled through the company’s online and phone channels. This context helps consumers interpret reviews about shipping, returns, product condition and customer support.