Reviews Analyzed
21
We Collect & Analyze Reviews
Halloween Costumes
Experiences & Reviews
Halloween Costumes is an online specialty retailer focused on Halloween costumes, accessories and seasonal decorations. The site primarily serves consumers looking for costume apparel, props and animatronics across age groups. Shoppers research the retailer for product selection, sizing, shipping and return policies before purchasing.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
27d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Mixed reports: many reviewers praise fast, helpful customer-service and refunds, while others report denied returns, double charges and slow resolution.
Share of mentions
Mixed
19%
💰
Value for money
A small number of reviews mention reasonable prices, coupons and a successful price-match refund; sample size is limited for firm conclusions.
Share of mentions
Mixed
4%
⚡
User experience
Most customers report timely delivery, clear tracking and straightforward ordering; a minority experienced shipping delays or order-processing problems.
Share of mentions
Strong
19%
🔧
Product quality
Many reviewers say costumes match photos and fit well, but several report damaged, used, misdescribed or short-lived items requiring replacements.
Share of mentions
Mixed
17%
📞
Communication
Numerous reviews note prompt, friendly responses and follow-up; others describe ignored complaints, withheld reviews and poor return communications.
Share of mentions
Mixed
19%
⭐
Overall experience
Overall impressions vary: frequent repeat buyers and positive service experiences contrasted with a subset reporting serious fulfillment and return issues.
Share of mentions
Mixed
21%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Horrible, fraudulent and robot customer service
"Please see below my experience with this company. 1. Misdescribed Product I ordered a “Hulk Hogan Wig” based on the product title and image displayed..."
Catherine Conneely
Trustpilot
Oct 01, 2025
Featured for: detailed legal complaint; withheld review
Gross Dirty Costumes
"I have yet to receive a costume in new condition that’s not covered in something, missing half the pieces or has giant holes in it! They then take ove..."
Jess
Trustpilot
Oct 01, 2025
Featured for: reports used, damaged costumes
The customer service representatives…
"The customer service representatives are caring, knowledgeable, and very fast acting to resolve the situation. I had a problem with a defect and a co..."
Jamie O.
Trustpilot
Oct 01, 2025
Featured for: quick replacement and strong support
3 Captain America Costumes
"I made an order for Captain America costumes and not only did my costumes arrive quickly but the quality of the costumes is amazing! The sizes are very accurate and great prices too. The products look the same as pictured and the customer service is very pleasant so the entire process was easy and handled efficiently. By far, I was pleased with H & C. I’m glad they stand with their price matching policy too. I found the exact costumes on Walmart.com at a cheaper price after I had purchased from HalloweenCostumes.com and after raising the issue, they price matched it and gave me a refund. Was quite impressed with the quality of service. Will be back again."
Milton Heather
Collected.reviews
Nov 10, 2021
Featured for: price-match refund; accurate sizing quality
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
T
Ty Talbert
trustpilot.com
Oct 01, 2025
Ordered costumes on 9/19
Ordered costumes on 9/19, was told they would be delivered by the 29th. They did not even shi...
J
Jane Bailey
trustpilot.com
Oct 01, 2025
Excellent quality items
Very pleased with the quality of what i ordered. Much better than expected. Arrived quickly. Only...
n
ndespot
trustpilot.com
Oct 01, 2025
One star is one too many
One star is one too many. I will never buy from them again. I tried my costume on and it was to small, put it back in the bag and sent it back. They t...
B
Bob B Rollins
trustpilot.com
Oct 01, 2025
Giving them a 1 star is too much
Giving them a 1 star is too much. I bought a giant pumpkin early so i would get one without the worry of them running out.3 Weeks later i tried to set...
C
Catherine Conneely
trustpilot.com
Oct 01, 2025
Horrible, fraudulent and robot customer service
Please see below my experience with this company. 1. Misdescribed Product I ordered a “Hulk Hogan Wig” based on the product title and image displayed...
J
Jamie O.
trustpilot.com
Oct 01, 2025
The customer service representatives…
The customer service representatives are caring, knowledgeable, and very fast acting to resolve the situation. I had a problem with a defect and a co...
J
Jess
trustpilot.com
Oct 01, 2025
Gross Dirty Costumes
I have yet to receive a costume in new condition that’s not covered in something, missing half the pieces or has giant holes in it! They then take ove...
D
Daniela Vargas
trustpilot.com
Oct 01, 2025
I highly recommend them
I highly recommend them! Their quality is unmatched and the customer service was super help...
E
Elisa Di Giambattista
trustpilot.com
Oct 01, 2025
Great company
Great company, wonderful variety of p...
R
Rahn Blue
trustpilot.com
Oct 01, 2025
Great costumes and customer service
I had a technical issue from my end that caused a miscommunication, but the representative resolved it quickly and efficiently and I received my costu...
T
T R
trustpilot.com
Oct 01, 2025
We bought over 10 animatronics and some…
We bought over 10 animatronics and some other decorations. Fast delivery. The items we received were true to on...
A
Amber
trustpilot.com
Oct 01, 2025
Fun stuff!!!
This is one of my favorite places to shop. They have lots of fun stuff to choose from. And as far as their costumes go, they do their best to accommod...
C
Crystal Evelyn
trustpilot.com
Oct 01, 2025
Queen of the damned vamp costume
Delivery was on time it came early I was surprised. The costume was cute and accurate. I got alot of compliment...
S
Shaman
trustpilot.com
Oct 01, 2025
Trinkets you can't get anywhere else
I know them as Fun.com and browsing is definitely fun. I've found 90% of things I wanted and things I didn't know I wanted! When items are out of stoc...
W
Whitney Wilson
trustpilot.com
Oct 01, 2025
Zane was wonderful for customer service…
Zane was wonderful for customer service help. Fast, friendly, and took the extra step to make my experience g...
D
Duane Bamess
trustpilot.com
Oct 01, 2025
We received a full refund in very quick…
We received a full refund in very quick time when we received the wrong costume. They were very prompt...
L
Lleyton Print
trustpilot.com
Oct 01, 2025
5 stars
Costume very good quality. And customer service was e...
A
ANALISE Vidzz
trustpilot.com
Oct 01, 2025
The best customer service I have ever received…
I wanted to share my experience from ordering with halloween.com. I’ve ordered from them for many years and never had issues but one of my animatronic...
C
Consumer
trustpilot.com
Oct 01, 2025
Terrible company to work with
Terrible company to work with. First they sent the wrong costume. Then I had to pay to ship back the wrong costume they sent me. After sending me the...
M
Mel C
trustpilot.com
Oct 01, 2025
Bought from AU site
Bought from AU site, shipped from US. Tracking easily to follow whole way and...
Conclusion
Reviews show a mix of reliable service and recurring problems. Many customers praise accurate sizing, fast shipping, helpful agents and successful refunds or replacements. However, a notable portion report damaged or misdescribed items, disputed returns, withheld reviews and billing issues. If you shop here, read product descriptions and photos closely, keep photos of any defects, and review return and shipping policies before purchase. Contact customer service promptly and use tracked shipping when possible to document delivery and returns.