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We Collect & Analyze Reviews

Halloween Costumes
Experiences & Reviews

Halloween Costumes is an online specialty retailer focused on Halloween costumes, accessories and seasonal decorations. The site primarily serves consumers looking for costume apparel, props and animatronics across age groups. Shoppers research the retailer for product selection, sizing, shipping and return policies before purchasing.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 71%
Latest Review 8d
Overall Rating
3.7

Our Analysis

🎯

Service quality

Mixed reports: many reviewers praise fast, helpful customer-service and refunds, while others report denied returns, double charges and slow resolution.

Anteil
19%
Gemischt
💰

Value for money

A small number of reviews mention reasonable prices, coupons and a successful price-match refund; sample size is limited for firm conclusions.

Anteil
4%
Gemischt
⚡

User experience

Most customers report timely delivery, clear tracking and straightforward ordering; a minority experienced shipping delays or order-processing problems.

Anteil
19%
Stark
🔧

Product quality

Many reviewers say costumes match photos and fit well, but several report damaged, used, misdescribed or short-lived items requiring replacements.

Anteil
17%
Gemischt
📞

Communication

Numerous reviews note prompt, friendly responses and follow-up; others describe ignored complaints, withheld reviews and poor return communications.

Anteil
19%
Gemischt
⭐

Overall experience

Overall impressions vary: frequent repeat buyers and positive service experiences contrasted with a subset reporting serious fulfillment and return issues.

Anteil
21%
Gemischt

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

T
Ty Talbert
trustpilot.com Oct 01, 2025

Ordered costumes on 9/19

Ordered costumes on 9/19, was told they would be delivered by the 29th. They did not even shi...

J
Jane Bailey
trustpilot.com Oct 01, 2025

Excellent quality items

Very pleased with the quality of what i ordered. Much better than expected. Arrived quickly. Only...

n
ndespot
trustpilot.com Oct 01, 2025

One star is one too many

One star is one too many. I will never buy from them again. I tried my costume on and it was to small, put it back in the bag and sent it back. They t...

B
Bob B Rollins
trustpilot.com Oct 01, 2025

Giving them a 1 star is too much

Giving them a 1 star is too much. I bought a giant pumpkin early so i would get one without the worry of them running out.3 Weeks later i tried to set...

C
Catherine Conneely
trustpilot.com Oct 01, 2025

Horrible, fraudulent and robot customer service

Please see below my experience with this company. 1. Misdescribed Product I ordered a “Hulk Hogan Wig” based on the product title and image displayed...

J
Jamie O.
trustpilot.com Oct 01, 2025

The customer service representatives…

The customer service representatives are caring, knowledgeable, and very fast acting to resolve the situation. I had a problem with a defect and a co...

J
Jess
trustpilot.com Oct 01, 2025

Gross Dirty Costumes

I have yet to receive a costume in new condition that’s not covered in something, missing half the pieces or has giant holes in it! They then take ove...

D
Daniela Vargas
trustpilot.com Oct 01, 2025

I highly recommend them

I highly recommend them! Their quality is unmatched and the customer service was super help...

E
Elisa Di Giambattista
trustpilot.com Oct 01, 2025

Great company

Great company, wonderful variety of p...

R
Rahn Blue
trustpilot.com Oct 01, 2025

Great costumes and customer service

I had a technical issue from my end that caused a miscommunication, but the representative resolved it quickly and efficiently and I received my costu...

T
T R
trustpilot.com Oct 01, 2025

We bought over 10 animatronics and some…

We bought over 10 animatronics and some other decorations. Fast delivery. The items we received were true to on...

A
Amber
trustpilot.com Oct 01, 2025

Fun stuff!!!

This is one of my favorite places to shop. They have lots of fun stuff to choose from. And as far as their costumes go, they do their best to accommod...

C
Crystal Evelyn
trustpilot.com Oct 01, 2025

Queen of the damned vamp costume

Delivery was on time it came early I was surprised. The costume was cute and accurate. I got alot of compliment...

S
Shaman
trustpilot.com Oct 01, 2025

Trinkets you can't get anywhere else

I know them as Fun.com and browsing is definitely fun. I've found 90% of things I wanted and things I didn't know I wanted! When items are out of stoc...

W
Whitney Wilson
trustpilot.com Oct 01, 2025

Zane was wonderful for customer service…

Zane was wonderful for customer service help. Fast, friendly, and took the extra step to make my experience g...

D
Duane Bamess
trustpilot.com Oct 01, 2025

We received a full refund in very quick…

We received a full refund in very quick time when we received the wrong costume. They were very prompt...

L
Lleyton Print
trustpilot.com Oct 01, 2025

5 stars

Costume very good quality. And customer service was e...

A
ANALISE Vidzz
trustpilot.com Oct 01, 2025

The best customer service I have ever received…

I wanted to share my experience from ordering with halloween.com. I’ve ordered from them for many years and never had issues but one of my animatronic...

C
Consumer
trustpilot.com Oct 01, 2025

Terrible company to work with

Terrible company to work with. First they sent the wrong costume. Then I had to pay to ship back the wrong costume they sent me. After sending me the...

M
Mel C
trustpilot.com Oct 01, 2025

Bought from AU site

Bought from AU site, shipped from US. Tracking easily to follow whole way and...

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Conclusion

Reviews show a mix of reliable service and recurring problems. Many customers praise accurate sizing, fast shipping, helpful agents and successful refunds or replacements. However, a notable portion report damaged or misdescribed items, disputed returns, withheld reviews and billing issues. If you shop here, read product descriptions and photos closely, keep photos of any defects, and review return and shipping policies before purchase. Contact customer service promptly and use tracked shipping when possible to document delivery and returns.