Many customers describe fulfillment breakdowns, including late deliveries, missing packages, or the wrong items. Returns often sound difficult, with refunds delayed or held back. Some buyers also praise costume fit, looks, and quick help from specific support agents. Overall feedback splits between shipping/returns frustrations and strong satisfaction when the product and support come through.
Examples from available reviews (Nov 2021 – Feb 2026).
Refund took nearly three months and required repeated calls.
“Waited almost 3 months for a refund which I only got because I bothered to call them and follow up.”
Paid for expedited shipping but item arrived late and support poor.
“It didn’t arrive until Friday, the night of Halloween.”
Costume quality was amazing and customer service excellent.
“Amazing quality costume and excellent customer service!!!!!!!!!!”
Support promptly replaced a defective costume and resolved issue.
“The customer service representatives are caring, knowledgeable, and very fast acting to resolve the situation.”
Late deliveries and missing packages show up repeatedly. Some customers paid for expedited or premium shipping but still got their orders late or not at all. Complaints also mention wrong items, incomplete shipments, and rush orders that were canceled.
Some customers say they were billed for return shipping and restocking fees they don’t agree with. Several also report paying extra for faster delivery that didn’t arrive on time. A smaller set of reviews mentions good deals and strong value when the items are high quality.
Inconsistent sizing and product details that don’t match what arrives hurt the experience. Several reviewers like the broad selection, restock alerts, and sizing help. But delivery problems and not being able to reach support often turn a good shopping experience into a bad one.
Reviews split between costumes that look right, fit well, and feel well made, and seasonal items that arrive defective. Multiple complaints say inflatables and animatronics failed after little use, and some in-house fabrics felt cheap. Positive reviews point to detailed costumes, descriptions that match, and solid materials.
Many customers say customer service was hard to reach or not helpful, especially when trying to talk to a person. Others describe responsive, considerate representatives who quickly handled defects or sent replacements. Mentions of specific agents and fast replacements appear, but less often than complaints about poor contact.
Feedback tends to land at one of two extremes: fulfillment problems or strong satisfaction with the product. Most negative experiences center on shipping, returns, and refunds. When shipping and support go smoothly, customers report good-quality items and quick fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Item never shipped and only the item cost was refunded.
“never offered anything but a refund of my item not even the shipping.”
Wrong item was sent and customer service initially acted rudely.
“They sent a red queen costume”
Half the order didn't arrive and company ignored contact attempts.
“Half my order didn't arrive”
Received only one of three costumes and couldn't reach customer service.
“Order came with 1 of the 3 costumes I ordered.”
Paid for fast shipping but received no shipment; tracking falsely showed delivery.
“They sent a fake tracking number that said my package was delivered”
Received a worn costume and never received a return label.
“I brought a costume from them and it looked worn.”
Wrong item delivered and phone system prevented reaching a human.
“it was the wrong item”
Delivery delay caused my daughter to miss her school costume party.
“My daughter is devastated.”
Rush order was cancelled and customer support provided no clear explanation.
“my entire order had been cancelled.”
Inflatable decoration failed after a couple days; foot blew out.
“The left foot just blew out.”
Order shipped late and refund was difficult to obtain.
“They did not even ship them out within 10 days”
Item quality exceeded expectations and arrived quickly.
“Very pleased with the quality of what i ordered.”
Returned a too-small costume and disputed hair contamination claim.
“They tried to say it was covered in hair.”
Inflatable pumpkin seam burst and company refused replacement.
“As it was getting full the seem burst.”
Product misdescribed and customer support failed to resolve the issue.
“What I received was entirely different”
Support promptly replaced a defective costume and resolved issue.
“The customer service representatives are caring, knowledgeable, and very fast acting to resolve the situation.”
Received multiple costumes in dirty or damaged condition with poor follow-up.
“covered in mystery brown liquid (this is disgusting!!!)”
High-quality products, helpful customer service, and quick shipping.
“Their quality is unmatched and the customer service was super helpful and efficient.”
Company offers wide product variety and good customer support.
“Great company, wonderful variety of products and great customer support!!!”
Representative resolved a technical issue and delivered quality costumes promptly.
“the representative resolved it quickly and efficiently and I received my costumes in a very timely manner.”
Many items arrived as described and customer service corrected order issues.
“Fast delivery. The items we received were true to online description.”
Large selection, accommodating sizing, helpful customer service, enjoys deals.
“Their customer service is always quick and as helpful as can be.”
Costume arrived early, fit well, and received many compliments.
“The costume was cute and accurate.”
Wide unique selection, reliable restock notifications, friendly service and good quality.
“When items are out of stock, they ACTUALLY notify you when restocked.”
Zane provided fast, friendly customer service and improved the experience.
“Zane was wonderful for customer service help.”
Company promptly refunded a wrong order and resolved the issue.
“We received a full refund in very quick time when we received the wrong costume.”
Costume quality was very good with excellent customer service.
“Costume very good quality.”
Customer service quickly refunded and credited a defective animatronic.
“They refunded my order and I was able to keep the animatronic”
Company sent wrong item, charged return postage, then double-charged.
“they charged me for the right one again because they said the one I sent back had makeup stains.”
Order shipped from US to AU with clear tracking and arrived on time.
“Tracking easily to follow whole way and arrived on time, and quite quickly.”
I made an order for Captain America costumes and not only did my costumes arrive quickly but the quality of the costumes is amazing! The sizes are very accurate and great prices too. The products look the same as pictured and the customer service is very pleasant so the entire process was easy and handled efficiently. By far, I was pleased with H & C. I’m glad they stand with their price matching policy too. I found the exact costumes on Walmart.com at a cheaper price after I had purchased from HalloweenCostumes.com and after raising the issue, they price matched it and gave me a refund. Was quite impressed with the quality of service. Will be back again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Halloween Costumes is an online store selling Halloween costumes, inflatables, animatronics, and seasonal decorations. It carries branded and in-house costume lines and offers sizing charts and restock alerts. The retailer ships within the U.S. and internationally, with standard and expedited options. Customers can contact support by phone and through representatives for order and return help.