Many customers describe fulfillment breakdowns, including late deliveries, missing packages, or the wrong items. Returns often sound difficult, with refunds delayed or held back. Some buyers also praise costume fit, looks, and quick help from specific support agents. Overall feedback splits between shipping/returns frustrations and strong satisfaction when the product and support come through.
Examples from available reviews (Nov 2021 – Feb 2026).
Refund took nearly three months and required repeated calls.
“Waited almost 3 months for a refund which I only got because I bothered to call them and follow up.”
Paid for expedited shipping but item arrived late and support poor.
“It didn’t arrive until Friday, the night of Halloween.”
Costume quality was amazing and customer service excellent.
“Amazing quality costume and excellent customer service!!!!!!!!!!”
Support promptly replaced a defective costume and resolved issue.
“The customer service representatives are caring, knowledgeable, and very fast acting to resolve the situation.”
Late deliveries and missing packages show up repeatedly. Some customers paid for expedited or premium shipping but still got their orders late or not at all. Complaints also mention wrong items, incomplete shipments, and rush orders that were canceled.
Some customers say they were billed for return shipping and restocking fees they don’t agree with. Several also report paying extra for faster delivery that didn’t arrive on time. A smaller set of reviews mentions good deals and strong value when the items are high quality.
Inconsistent sizing and product details that don’t match what arrives hurt the experience. Several reviewers like the broad selection, restock alerts, and sizing help. But delivery problems and not being able to reach support often turn a good shopping experience into a bad one.
Reviews split between costumes that look right, fit well, and feel well made, and seasonal items that arrive defective. Multiple complaints say inflatables and animatronics failed after little use, and some in-house fabrics felt cheap. Positive reviews point to detailed costumes, descriptions that match, and solid materials.
Many customers say customer service was hard to reach or not helpful, especially when trying to talk to a person. Others describe responsive, considerate representatives who quickly handled defects or sent replacements. Mentions of specific agents and fast replacements appear, but less often than complaints about poor contact.
Feedback tends to land at one of two extremes: fulfillment problems or strong satisfaction with the product. Most negative experiences center on shipping, returns, and refunds. When shipping and support go smoothly, customers report good-quality items and quick fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Refund took nearly three months and required repeated calls.
“Waited almost 3 months for a refund which I only got because I bothered to call them and follow up.”
Refund took nearly three months and required repeated calls.
“Waited almost 3 months for a refund which I only got because I bothered to call them and follow up.”
Economy order never arrived and company refused refund or help.
“when i contacted them they said that since it was economy shipping, they can't help me and never got even a refund.”
Economy order never arrived and company refused refund or help.
“when i contacted them they said that since it was economy shipping, they can't help me and never got even a refund.”
Consistently excellent costumes with reliable customer support anytime needed.
“Consistently fantastic costumes and excellent support anytime.”
Consistently excellent costumes with reliable customer support anytime needed.
“Consistently fantastic costumes and excellent support anytime.”
Paid for expedited shipping but costume was delayed and missing.
“the costume is nowhere to be found.”
Paid for expedited shipping but costume was delayed and missing.
“the costume is nowhere to be found.”
Costume quality was amazing and customer service excellent.
“Amazing quality costume and excellent customer service!!!!!!!!!!”
Costume quality was amazing and customer service excellent.
“Amazing quality costume and excellent customer service!!!!!!!!!!”
Defective items and delayed refunds with disputed fees and poor response.
“Their policy says they charge you for return shipping AND an 18% restocking fee!”
Defective items and delayed refunds with disputed fees and poor response.
“Their policy says they charge you for return shipping AND an 18% restocking fee!”
Customer alleges costume was falsely judged ripped and not refunded.
“SCAM!!! DO NOT PURCHASE YOUR COSTUMES FROM THEM.”
Customer alleges costume was falsely judged ripped and not refunded.
“SCAM!!! DO NOT PURCHASE YOUR COSTUMES FROM THEM.”
Customer service unhelpful and packages/refunds unreliable via carrier.
“Awful useless customer service.”
Customer service unhelpful and packages/refunds unreliable via carrier.
“Awful useless customer service.”
Product sizing inconsistent and customer service unhelpful.
“The size differences were very unreliable.”
Product sizing inconsistent and customer service unhelpful.
“The size differences were very unreliable.”
Reviewer reports a good experience.
“Good experience 👍”
Reviewer reports a good experience.
“Good experience 👍”
Company inflexible, overpriced, and uninterested in customer satisfaction.
“Very inflexible company and will not use again.”
Company was inflexible and seemed uninterested in customer satisfaction.
“Very inflexible company and will not use again.”
Large inflatable lost air and company refused returns, with rude support.
“After 8 hours of it being up, it started to lose air.”
Inflatable Grinch lost air and company refused returns.
“False advertising and DANGEROUS!”
Paid for 3–5 day shipping but was informed shipment could take four weeks.
“I was informed that the service they shipped with is not 3 to 5 day and will take around 4 weeks.”
Company shipped with much slower service than promised.
“Company is deceptive in shipping services and what they actually ship as.”
Animatronic failed after limited use and return window had expired.
“It only worked for an hour unfortunately.”
Animatronic failed after one hour on Halloween, past return window.
“It only worked for an hour unfortunately.”
Order never arrived on time, wrong costume sent, and poor resolution.
“my order never arrived.”
Order didn't arrive; wrong costume sent and inadequate resolution.
“my order never arrived.”
Costume was good but arrived late despite paying expedited shipping.
“It arrived 2 days after it was supposed to”
Paid for expedited shipping but costume arrived too late.
“It arrived 2 days after it was supposed to”
In-house costumes were cheap, sizing inaccurate, and returns costly.
“They are very cheap and uncomfortable fabrics.”
In-house costumes were poor quality and sizing was inaccurate.
“They are very cheap and uncomfortable fabrics.”
Paid for expedited shipping but delivery missed Halloween and service was poor.
“It didn’t arrive until Friday, the night of Halloween.”
Paid for expedited shipping but item arrived late and support poor.
“It didn’t arrive until Friday, the night of Halloween.”
Received wrong size costume and customer service was unreachable for returns.
“have tried to contact the customer service department on a number of occasions to make a return and request a refund but each time they are unavailable!”
Received a too-small costume and couldn't reach customer service for refund.
“We are now stuck with a costume we don’t want and have lost £55.”
Paid for one-day shipping but items never arrived and bank dispute followed.
“never received my items.”
Paid for premium shipping but order never arrived; charge disputed.
“never received my items.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Halloween Costumes is an online store selling Halloween costumes, inflatables, animatronics, and seasonal decorations. It carries branded and in-house costume lines and offers sizing charts and restock alerts. The retailer ships within the U.S. and internationally, with standard and expedited options. Customers can contact support by phone and through representatives for order and return help.