In this review sample most customers report problems with shipping, billing surprises (including recurring rewards charges), returns handling, and slow or absent responses from support. A small minority described a positive experience with fast replacement and courteous service. If you consider purchasing, review return and warranty terms carefully, watch for trial-to-subscription language at checkout, and retain tracking numbers, photos, and receipts. For payment safety, monitor statement activity and be prepared to dispute unexpected charges through your card issuer if necessary.
Examples from available reviews (Jul 2017 – Feb 2026).
Incorrect size was quickly replaced and customer service was responsive.
“She was very kind and responsive.”
Unexpected recurring rewards charge appeared after opting for shipping discount.
“checked a box for a discount on shipping. Since then we have been charged $118.65 at $16.95/month.”
Company did not respond to emails and failed to provide service.
“They do not respond to email or queries.”
Returned wrong items but company claims never received them despite proof.
“they are telling my bank they never received the return and I have proof”
Most reviewers report missed deliveries and unwillingness to resolve returns or refunds; one reviewer described fast, helpful service.
Several reviewers report unexpected fees, high prices compared to other retailers, and recurring "rewards" charges they did not anticipate.
Frequent complaints about late shipments, wrong items, checkout/signup confusion, and lengthy return or refund processing times.
Multiple reports of defective, damaged, or lower-than-expected items, plus inconsistent product descriptions and workmanship concerns.
Many reviewers report unreturned calls, automated responses, or no replies to emails; a small number describe prompt, helpful contact.
Predominantly negative overall impressions: customers cite billing surprises, unresolved returns, delivery problems, and poor support experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (54) · Reviews (17) · resellerratings.com (15) · Reviews (1) · Quotes shortened · As of: February 2026
Warranty claim required costly return and then company ceased communication.
“I never heard back from Customer Service despite multiple emails”
Company repeatedly sent unwanted emails and ignored unsubscribe requests.
“No matter how many times I unsubscribe or block their email, they keep sending.”
Partial shipment of low-value item and company refused to explain balance.
“they only shipped a $12.48 stuffed dinosaur.”
Product failed and company refused to honor warranty after ownership change.
“will not honor any warranties”
Paid orders never shipped and new owner refuses refunds or records.
“items I ordered and paid for have never been sent to me but they have kept my money”
Order canceled and company refused refund claiming ownership change.
“Now claim different owner and no access to previous records.”
Multiple orders delayed or never received and refunds not issued.
“It took months to receive some of the items and have not received many other items as of yet.”
Items canceled and refund withheld due to alleged company acquisition.
“I was not getting my (roughly) $150 refunded because a new company acquired Hammacher Schlemmer.”
Refunds and lifetime warranty not honored after ownership change.
“new owner bought brand and not operations so they can’t help me.”
Many items late or missing and customer service was unhelpful.
“I’ve received 2 of my ordered items.”
Items were made in China and low quality compared to expectations.
“everything I bought came from China”
Charged for items not received and customer service unresponsive.
“charged for 3 but only received 2.”
Refund check bounced causing bank fees and poor customer support.
“the check bounced AND that my bank was charging me $16.00 for the bounced check.”
Faulty products and no responsive customer support for replacements.
“They will not honor returns or exchanges due to faulty products.”
Company failed to honor returns and provided unresponsive customer service.
“They will not honor returns or exchanges due to faulty products.”
Return processed slowly and company delayed refund processing.
“It appears they are holding up the return process!”
Return processing was delayed and refund not issued as promised.
“the returns for 9/26 are being processed now!”
Customer service nonexistent and order status information missing on Shop app.
“The customer service is non-existent.”
Company fails to inform customers and provides no return updates.
“The customer service is non-existent.”
Order never shipped and company held funds without delivery.
“I placed an order June 29th, and today, October 2nd, still nothing.”
Order never arrived after months, company did not deliver purchased item.
“I placed an order June 29th, and today, October 2nd, still nothing.”
Return policy charged fees and prevented refund for wrong size.
“there was a $13 return fee and I would need to pay postage.”
Company did not respond to emails and failed to provide service.
“They do not respond to email or queries.”
Order marked delivered elsewhere and company refused to replace it.
“UPS said it delivered it, not to my address but to some address 155 yards away from Mine.”
Product failed and company refused warranty assistance two days past coverage.
“I was outside of the 30 day warranty by 2 days and they would not replace it.”
Unexpected recurring rewards charge appeared after opting for shipping discount.
“checked a box for a discount on shipping. Since then we have been charged $118.65 at $16.95/month.”
Recurring $16.95 monthly charge for rewards was not clearly disclosed.
“this $16.95 was a recurring monthly charge on my credit card”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hammacher Schlemmer is a U.S.-based retailer and catalog company selling consumer gadgets, home goods, and specialty products through online and mail-order channels. People checking reviews typically focus on shipping, returns, warranties, and any subscription or rewards programs.