Customers often praise Harber London’s handcrafted leather and clean, precise stitching on sleeves, wallets, straps, and bags. Many reviews highlight fast replacements and strong workmanship. Other reviews describe delivery problems that weren’t resolved, customer service that stopped responding, and surprise return or customs charges. Experiences range from smooth, satisfying purchases to orders that took repeated follow-ups with no fix.
Examples from available reviews (Nov 2021 – Feb 2026).
MacBook sleeve is worth the price and arrived well packaged.
“Great product, and worth the price tag!”
Item never arrived and company ignored multiple refund inquiries.
“i ve sent 12 emails and i received 1 saying “we are looking this with UPS””
Paid nearly £100 for a MacBook sleeve that arrived unfinished and unsewn.
“arrived unfinished and not sewn together”
Unexpected UPS customs fee increased wallet cost significantly; support unresponsive.
“charged $100 for a wallet with "free international shipping”
Positive comments point to quick replacements and helpful agents who fixed issues. Negative feedback mentions refund requests being ignored, deliveries that never arrived, and long return processes. These service problems show up repeatedly across reviews.
Many reviewers say the products felt worth the price, especially for leather goods and customization. Others report unexpected import fees and having to pay return shipping, which noticeably lowered the value for them. Fee complaints appear often enough to reduce overall satisfaction for some buyers.
Several buyers like the precise fit of MacBook and iPad sleeves and mention careful packaging and presentation. A smaller but noticeable group reports sizing issues, items bent due to minimal packaging, or products arriving unfinished. Fit and packaging problems are less common, but when they happen they cause clear usability issues.
Across many positive reviews of sleeves, wallets, straps, and backpacks, customers repeatedly mention strong craftsmanship, good leather feel, and neat stitching. A few pointed complaints cite unfinished seams, weak construction, or materials that didn’t match expectations. Praise dominates, but defects still appear and matter when reported.
Several customers report slow or missing replies, rude responses, and no stock updates during preorders. Others describe fast, helpful responses that resolved problems quickly. The most common complaint is poor responsiveness and weak update practices.
Reviews split between high satisfaction with product quality and low satisfaction with delivery handling and post-sale support. Positive accounts focus on craftsmanship and fast fixes. Negative accounts focus on unresolved refunds, delivery failures, and surprise fees that spoiled the purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
MacBook sleeve is worth the price and arrived well packaged.
“Great product, and worth the price tag!”
Product was premium quality and company replaced damaged item promptly.
“a replacement was sent without any hassle.”
Leather sleeve was well made, fit properly, and delivered quickly.
“The sleeve is well made and fits well.”
Beautiful leather sleeve fit another device; service was excellent and fast.
“excellent service and speedy delivery.”
Leather bifold wallet was high quality with great customization and support.
“laser customization is amazing.”
Handcrafted backpack exceeded expectations with outstanding craftsmanship.
“the perceived quality is outstanding”
Received wrong or poor-quality wallet and customer service failed to respond to returns.
“the wallet itself does not look, feel, or smell like genuine leather”
MacBook sleeve quality was OK but arrived bent due to minimal packaging.
“they're shipping it in an envelope”
Order experienced long delays, poor communication, and unfair return charges.
“To return the items, I was told I would need to pay £10.”
Luxury leather goods showcased exceptional craftsmanship and excellent service.
“The craftsmanship is extraordinary.”
Item never arrived and company ignored multiple refund inquiries.
“i ve sent 12 emails and i received 1 saying “we are looking this with UPS””
Preorder suffered long delays with poor communication and updates.
“holding another paid item hostage for no reason? Yikes.”
Returned a faulty briefcase and customer service stopped responding for months.
“Customer service unresponsive”
iPad Air sleeve showed excellent workmanship and prompt responses.
“I am immensely impressed by the workmanship”
Wallet was genuine leather, durable, with fast delivery.
“them wallet genuine leather stay long time in good shape”
Phone sleeve and wallet had premium leather and flawless stitching.
“Every detail shows true craftsmanship.”
Leather sleeves fit laptops perfectly, arrived quickly and beautifully packaged.
“They are a tight fit when new but soon ease to go on and off quickly”
Tech dopp kit holds travel gear and is high-quality and convenient.
“Simply genius tech dopp kit”
Fantastic experience; shipping and materials matched product photos.
“The experience was fantastic”
Unexpected UPS customs fee increased wallet cost significantly; support unresponsive.
“charged $100 for a wallet with "free international shipping”
Dad received wrong item and customer service did not respond.
“MY DAD GOT SCAMMED DO NOT ORDER FROM THIS PLACE!!!”
iPad sleeve offered great value and quick, helpful service.
“Maria in customer services is especially helpful”
Leather watch straps were poorly manufactured and returns were costly.
“leather covering 75% of the springs”
Laptop case was slightly smaller than advertised but good quality.
“A fraction smaller than the size advertised”
iPhone sleeve was too small and required paid return; unacceptable.
“the sleeve was too small”
Paid nearly £100 for a MacBook sleeve that arrived unfinished and unsewn.
“arrived unfinished and not sewn together”
Customer service was rude and company prioritized influencers over customers.
“Maria their customer services advisor was rude and very blunt.”
Delivery was slow and returns took weeks with extra shipping charge.
“I had to pay €20 for shipping.”
Compact wallet is well-designed, durable, and customer service was exceptional.
“exceptional customer service!”
Product matched Apple-like quality and was beautifully made.
“match perfectly with Apple trademark quality”
Item was sold while out of stock and company failed to notify customers.
“Product knowingly not in stock but taking customer money for it.”
Messenger bag fits perfectly and leather quality is beautiful.
“The leather is beautyful to see and to touch.”
Leather watch straps fit well and offered excellent quality and value.
“customer service is excellent”
Product was well crafted and shipped very quickly.
“Product is really well crafted, and they sent it lightning fast.”
Shopping experience and product quality were excellent.
“Great shopping experience, and even greater product!”
End-to-end experience was excellent from browsing to delivery.
“outstanding quality and presentation in packaging”
Product quality was great and transaction was efficient.
“Great quality. Transaction quick and efficient.”
iPad folio leather quality was good and reviewer highly satisfied.
“the leather quality is Good, and I couldn’t be more satisfied—100% impressed!”
Support responded promptly and resolved a minor issue within a day.
“one day later after i reached out i got a email with help”
Gifted three backpacks and was extremely satisfied.
“I've gifted 3 of their backpacks. Extremely satisfied :)”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Harber London designs and sells leather accessories for everyday tech and travel. Its range includes laptop and tablet sleeves, phone cases, wallets, backpacks, watch straps, briefcases, and tech dopp kits. The brand offers handcrafted pieces with options like laser personalization and multiple device sizes. Product pages usually include materials, dimensions, and care notes to help buyers pick the right item.