Reviews Analyzed
21
We Collect & Analyze Reviews
HealthVape
Experiences & Reviews
HealthVape is a consumer-facing company that sells vaping devices, nicotine-free vape options, flavored pods, and related accessories primarily through e-commerce channels. The brand markets disposable and rechargeable vape pens, offers customer support and a loyalty/rewards program, and ships directly to consumers. This overview is intended for shoppers comparing user reviews and operational practices before purchase.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
42d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many reviewers praise prompt, helpful customer service with refunds and replacements; several others report shipping failures, billing problems, and account/security concerns.
Share of mentions
Mixed
20%
💰
Value for money
Some customers value the rewards program and received refunds; others report unexpected customs fees, partial refunds, or disputed charges at checkout.
Share of mentions
Mixed
11%
⚡
User experience
Users report smooth, satisfying nicotine‑free pens and daily‑use products, while others note weak flavor, hard draws, throat irritation, or awkward device design.
Share of mentions
Mixed
8%
🔧
Product quality
A majority describe reliable, high‑quality products and ongoing product development; a minority report device defects, short cords, and residue or discomfort on use.
Share of mentions
Strong
16%
📞
Communication
Many reviews highlight responsive support and listening to feedback; several report poor shipping communication, checkout issues, or requests for sensitive payment documents.
Share of mentions
Mixed
19%
⭐
Overall experience
Overall impressions vary: long‑term customers cite dependable service and quality, while others describe failed shipments, refund disputes, or usability problems.
Share of mentions
Mixed
26%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
The last review was the same as the…
"The woman I spoke with added a whole other package to what I ordered. I asked her to remove it. She told me that she couldn't. She was adding it as we..."
arleen
Trustpilot
Oct 01, 2025
Featured for: Mentions wrong shipment and returns
2/10
"Consuming the product is okay. Leaves a pretty sticky, full feeling that coats your teeth and irritates your throat. when I'd like the feeling to be s..."
Jake Kessler
Trustpilot
Oct 01, 2025
Featured for: Reports product irritation and device flaws
Customer service has always been there…
"Customer service has always been there when I needed them, a..."
Colin Parker
Trustpilot
Oct 01, 2025
Featured for: Positive on reliable customer service
Great customer support
"I'm disappointed.. These seem to have less flavor and hard to take a decent pull. It takes some effort to get a good pull through the very thin straw..."
Jesse Kirschner
Trustpilot
Oct 01, 2025
Featured for: Product issue resolved with full refund
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jeanette Joseph
trustpilot.com
Oct 01, 2025
I love their nicotine‑free options
I love their nicotine‑free options – the SOOTHE pen d...
J
Jason Clarke
trustpilot.com
Oct 01, 2025
The CHILL is my favourite nicotine‑free…
The CHILL is my favourite nicotine‑free...
S
Sophia Reynolds
trustpilot.com
Oct 01, 2025
It’s refreshing to find a company that…
It’s refreshing to find a company that stands behind their...
C
Colin Parker
trustpilot.com
Oct 01, 2025
I like HealthVape because they listen…
I like HealthVape because they listen to feedback and a...
C
Colin Parker
trustpilot.com
Oct 01, 2025
Customer service has always been there…
Customer service has always been there when I needed them, a...
L
Lana Lee
trustpilot.com
Oct 01, 2025
Overall
Overall, I’m satisfied with HealthVape because the products are re...
C
ConnorHughes
trustpilot.com
Oct 01, 2025
The non‑nicotine pen provides a…
The non‑nicotine pen provides a satisfying alternative for t...
D
DylanParker
trustpilot.com
Oct 01, 2025
Their team’s willingness to address…
Their team’s willingness to address concerns quickly and...
K
Kathy Wood
trustpilot.com
Oct 01, 2025
HealthVape’s prompt refund response…
HealthVape’s prompt refund response sho...
S
Shiloh Fox
trustpilot.com
Oct 01, 2025
The fact that I have been happy…
The fact that I have been happy ordering from them for fiv...
Q
Quiana Dawson
trustpilot.com
Oct 01, 2025
When I needed assistance
When I needed assistance, customer service went above and beyon...
C
Colton Lane
trustpilot.com
Oct 01, 2025
I have been ordering from HealthVape…
I have been ordering from HealthVape for years and are very pleased – the products are hi...
a
arleen
trustpilot.com
Oct 01, 2025
The last review was the same as the…
The woman I spoke with added a whole other package to what I ordered. I asked her to remove it. She told me that she couldn't. She was adding it as we...
J
Jesse Kirschner
trustpilot.com
Oct 01, 2025
Great customer support
I'm disappointed.. These seem to have less flavor and hard to take a decent pull. It takes some effort to get a good pull through the very thin straw...
J
Jake Kessler
trustpilot.com
Oct 01, 2025
2/10
Consuming the product is okay. Leaves a pretty sticky, full feeling that coats your teeth and irritates your throat. when I'd like the feeling to be s...
J
Jay
trustpilot.com
Oct 01, 2025
This company sucks!
I placed an order about two weeks ago. Never shipped never got an email about shipping (just ME spending more money.) There is no contact number on th...
J
Joe Pastor
trustpilot.com
Oct 01, 2025
terrible company
terrible company, their credit card system does not work and they ask me t...
L
Lukas Smb Visockas
trustpilot.com
Oct 01, 2025
Waited for months
Waited for months, then the shipment went back to sender and t...
M
M. Harper
trustpilot.com
Oct 01, 2025
5 years of good service
Very pleased with my experience over the last 5 years of ordering from them. Qua...
L
Lynda Reilly
trustpilot.com
Oct 01, 2025
Ordered from these morons and when it…
Ordered from these morons and when it arrived in Canada I was notified I would be charged customs fees. NOTHING on my checkout page indicated I could...
Conclusion
Reviewers most often note that HealthVape provides nicotine‑free options and responsive customer support, with several customers reporting refunds or replacements when issues arise. However, multiple reviews raise concerns about shipping, checkout transparency (customs and extra fees), and occasional device design or performance problems (e.g., draw resistance, cord type). If you prioritize a wide selection of nicotine‑free products and accessible support, HealthVape may be worth trying; if predictable international shipping or uniform device hardware is critical, confirm shipping terms and specs before ordering. Consider ordering a single item first, keep order and shipping records, and contact support promptly if you need a refund or replacement.